3711dakota
Dormant account
- Joined
- Oct 3, 2010
- Location
- Denver, CO
Hi everyone:
I wish that I had found this website and forum before I signed-up at Palace of Chance back in early July. Then I wouldn't have had any more questions. Anyone even thinking of playing for money on Palace of Chance or any of their 15 other sister venues ought to have their head examined. If playing for fun meets your needs, I might say OK, but don't give them any info or your credit card number.
During the 2nd week of July I tried to play a $50 free chip on Palace of Chance, that had been emailed to me. After all of the time to sign-up and download, their cashier would not honor their own free chip, claiming instead that I had to deposit first in order to get a bonus. I made a $50 deposit and received a 300% sign-up bonus that allegedly had no play-through requirement. After playing average $2.50 bets on slots for an hour I was up to $550.00 and tried to withdraw my funds. I was told that it would be 7-10 business days before I would receive my payout.
Two weeks later, even though I still had not received my payout, I deposited another $50 and redeemed a 220% match play coupon, again that said that there was no play-through requirement. I again played average bets of $2.50 for over an hour and ended-up with $450.00, which I also requested a cash-out for. Again I was told that it would be 7-10 business days before I received my payoff. I left for a week on vacation on August 8th, two weeks later, and still had not received anything.
On August 20th I received an email from withdrawals@palaceofchance telling me that my entire $1000 withdrawal had been approved and that I would be receiving it in another 7-10 business days. A week after that I received an email from Palace of Chance Administration telling me that they were docking me $295.64 for two reasons. Reason #1 was because I had not met their play-through requirement, (both coupons that I played clearly said that there was no play-through requirement), and Reason #2, some vague rule that I had not seen in their list of rules and regulations about not using another match-play coupon while there were funds of mine that still hadn't been processed for payment still in my casino account with them. How do I argue with them over this?
Well, 7-10 days came and went, and after waiting 3 weeks I again emailed the withdrawal department and was told some run-around about them having to get a new payment processor. Another 2 weeks went by before I made my next email, which was answered on September 20th, with the claim that my payoff check (what they said was a Cashier's Check), was enroute to me by Fedex. Sure enough, the next day Fedex delivered an overnight letter with my cashier's check, drawn on some bank in Quebec, Canada. I immediately deposited it in my bank account and thought that I had finally gotten lucky and had the money that I had won from them, almost 2 months after my 2nd big win with them.
Friday night I deposited my disability check in my bank account and when I got my receipt back I thought that my bank account balance was almost $1000 short. After I got home I looked-up my account online, and sure enough, my "cashier's check" from Quebec had bounced, and my bank had also subtracted a bounced check charge. I immediately tried to contact the Palace of Chance telephone support, and got stuck on hold for 20 minutes before I gave up. I then sent an email to their withdrawal department and was told that I could expect to hear something back within 1-2 business days. I'm not holding my breath. Hopefully they will make their bounced "cashier's check" good, as if it had been drawn on a US bank account I would call the police. Since they are obviously not in the US, what are my legal options for a bounced $704.36 "cashier's check" drawn on a Canadian Bank?
So basically almost 3 months since my first $550.00 win, I am right back to square one with Palace of Chance, plus I am out an NSF fee too. I wish that I had known ahead of time, as I never would have played there. They just sent me a $300 free chip for Slots of Vegas too, and I am glad that I read your warning before I got tied-up with them too. Anyone thinking of playing one of their 15 sister casinos for money needs to be warned.
Thanks in advance for your responses,
Mark
I wish that I had found this website and forum before I signed-up at Palace of Chance back in early July. Then I wouldn't have had any more questions. Anyone even thinking of playing for money on Palace of Chance or any of their 15 other sister venues ought to have their head examined. If playing for fun meets your needs, I might say OK, but don't give them any info or your credit card number.
During the 2nd week of July I tried to play a $50 free chip on Palace of Chance, that had been emailed to me. After all of the time to sign-up and download, their cashier would not honor their own free chip, claiming instead that I had to deposit first in order to get a bonus. I made a $50 deposit and received a 300% sign-up bonus that allegedly had no play-through requirement. After playing average $2.50 bets on slots for an hour I was up to $550.00 and tried to withdraw my funds. I was told that it would be 7-10 business days before I would receive my payout.
Two weeks later, even though I still had not received my payout, I deposited another $50 and redeemed a 220% match play coupon, again that said that there was no play-through requirement. I again played average bets of $2.50 for over an hour and ended-up with $450.00, which I also requested a cash-out for. Again I was told that it would be 7-10 business days before I received my payoff. I left for a week on vacation on August 8th, two weeks later, and still had not received anything.
On August 20th I received an email from withdrawals@palaceofchance telling me that my entire $1000 withdrawal had been approved and that I would be receiving it in another 7-10 business days. A week after that I received an email from Palace of Chance Administration telling me that they were docking me $295.64 for two reasons. Reason #1 was because I had not met their play-through requirement, (both coupons that I played clearly said that there was no play-through requirement), and Reason #2, some vague rule that I had not seen in their list of rules and regulations about not using another match-play coupon while there were funds of mine that still hadn't been processed for payment still in my casino account with them. How do I argue with them over this?
Well, 7-10 days came and went, and after waiting 3 weeks I again emailed the withdrawal department and was told some run-around about them having to get a new payment processor. Another 2 weeks went by before I made my next email, which was answered on September 20th, with the claim that my payoff check (what they said was a Cashier's Check), was enroute to me by Fedex. Sure enough, the next day Fedex delivered an overnight letter with my cashier's check, drawn on some bank in Quebec, Canada. I immediately deposited it in my bank account and thought that I had finally gotten lucky and had the money that I had won from them, almost 2 months after my 2nd big win with them.
Friday night I deposited my disability check in my bank account and when I got my receipt back I thought that my bank account balance was almost $1000 short. After I got home I looked-up my account online, and sure enough, my "cashier's check" from Quebec had bounced, and my bank had also subtracted a bounced check charge. I immediately tried to contact the Palace of Chance telephone support, and got stuck on hold for 20 minutes before I gave up. I then sent an email to their withdrawal department and was told that I could expect to hear something back within 1-2 business days. I'm not holding my breath. Hopefully they will make their bounced "cashier's check" good, as if it had been drawn on a US bank account I would call the police. Since they are obviously not in the US, what are my legal options for a bounced $704.36 "cashier's check" drawn on a Canadian Bank?
So basically almost 3 months since my first $550.00 win, I am right back to square one with Palace of Chance, plus I am out an NSF fee too. I wish that I had known ahead of time, as I never would have played there. They just sent me a $300 free chip for Slots of Vegas too, and I am glad that I read your warning before I got tied-up with them too. Anyone thinking of playing one of their 15 sister casinos for money needs to be warned.
Thanks in advance for your responses,
Mark