Casino Complaint Palace of Chance, again!!!

3711dakota

Dormant account
Joined
Oct 3, 2010
Location
Denver, CO
Hi everyone:

I wish that I had found this website and forum before I signed-up at Palace of Chance back in early July. Then I wouldn't have had any more questions. Anyone even thinking of playing for money on Palace of Chance or any of their 15 other sister venues ought to have their head examined. If playing for fun meets your needs, I might say OK, but don't give them any info or your credit card number.

During the 2nd week of July I tried to play a $50 free chip on Palace of Chance, that had been emailed to me. After all of the time to sign-up and download, their cashier would not honor their own free chip, claiming instead that I had to deposit first in order to get a bonus. I made a $50 deposit and received a 300% sign-up bonus that allegedly had no play-through requirement. After playing average $2.50 bets on slots for an hour I was up to $550.00 and tried to withdraw my funds. I was told that it would be 7-10 business days before I would receive my payout.

Two weeks later, even though I still had not received my payout, I deposited another $50 and redeemed a 220% match play coupon, again that said that there was no play-through requirement. I again played average bets of $2.50 for over an hour and ended-up with $450.00, which I also requested a cash-out for. Again I was told that it would be 7-10 business days before I received my payoff. I left for a week on vacation on August 8th, two weeks later, and still had not received anything.

On August 20th I received an email from withdrawals@palaceofchance telling me that my entire $1000 withdrawal had been approved and that I would be receiving it in another 7-10 business days. A week after that I received an email from Palace of Chance Administration telling me that they were docking me $295.64 for two reasons. Reason #1 was because I had not met their play-through requirement, (both coupons that I played clearly said that there was no play-through requirement), and Reason #2, some vague rule that I had not seen in their list of rules and regulations about not using another match-play coupon while there were funds of mine that still hadn't been processed for payment still in my casino account with them. How do I argue with them over this?

Well, 7-10 days came and went, and after waiting 3 weeks I again emailed the withdrawal department and was told some run-around about them having to get a new payment processor. Another 2 weeks went by before I made my next email, which was answered on September 20th, with the claim that my payoff check (what they said was a Cashier's Check), was enroute to me by Fedex. Sure enough, the next day Fedex delivered an overnight letter with my cashier's check, drawn on some bank in Quebec, Canada. I immediately deposited it in my bank account and thought that I had finally gotten lucky and had the money that I had won from them, almost 2 months after my 2nd big win with them.

Friday night I deposited my disability check in my bank account and when I got my receipt back I thought that my bank account balance was almost $1000 short. After I got home I looked-up my account online, and sure enough, my "cashier's check" from Quebec had bounced, and my bank had also subtracted a bounced check charge. I immediately tried to contact the Palace of Chance telephone support, and got stuck on hold for 20 minutes before I gave up. I then sent an email to their withdrawal department and was told that I could expect to hear something back within 1-2 business days. I'm not holding my breath. Hopefully they will make their bounced "cashier's check" good, as if it had been drawn on a US bank account I would call the police. Since they are obviously not in the US, what are my legal options for a bounced $704.36 "cashier's check" drawn on a Canadian Bank?

So basically almost 3 months since my first $550.00 win, I am right back to square one with Palace of Chance, plus I am out an NSF fee too. I wish that I had known ahead of time, as I never would have played there. They just sent me a $300 free chip for Slots of Vegas too, and I am glad that I read your warning before I got tied-up with them too. Anyone thinking of playing one of their 15 sister casinos for money needs to be warned.

Thanks in advance for your responses,

Mark
 

LHofsdal

Ueber Meister
MM
Joined
Jan 9, 2010
Location
NY
Hi everyone:

I wish that I had found this website and forum before I signed-up at Palace of Chance back in early July. Then I wouldn't have had any more questions. Anyone even thinking of playing for money on Palace of Chance or any of their 15 other sister venues ought to have their head examined. If playing for fun meets your needs, I might say OK, but don't give them any info or your credit card number.

During the 2nd week of July I tried to play a $50 free chip on Palace of Chance, that had been emailed to me. After all of the time to sign-up and download, their cashier would not honor their own free chip, claiming instead that I had to deposit first in order to get a bonus. I made a $50 deposit and received a 300% sign-up bonus that allegedly had no play-through requirement. After playing average $2.50 bets on slots for an hour I was up to $550.00 and tried to withdraw my funds. I was told that it would be 7-10 business days before I would receive my payout.

Two weeks later, even though I still had not received my payout, I deposited another $50 and redeemed a 220% match play coupon, again that said that there was no play-through requirement. I again played average bets of $2.50 for over an hour and ended-up with $450.00, which I also requested a cash-out for. Again I was told that it would be 7-10 business days before I received my payoff. I left for a week on vacation on August 8th, two weeks later, and still had not received anything.

On August 20th I received an email from withdrawals@palaceofchance telling me that my entire $1000 withdrawal had been approved and that I would be receiving it in another 7-10 business days. A week after that I received an email from Palace of Chance Administration telling me that they were docking me $295.64 for two reasons. Reason #1 was because I had not met their play-through requirement, (both coupons that I played clearly said that there was no play-through requirement), and Reason #2, some vague rule that I had not seen in their list of rules and regulations about not using another match-play coupon while there were funds of mine that still hadn't been processed for payment still in my casino account with them. How do I argue with them over this?

Well, 7-10 days came and went, and after waiting 3 weeks I again emailed the withdrawal department and was told some run-around about them having to get a new payment processor. Another 2 weeks went by before I made my next email, which was answered on September 20th, with the claim that my payoff check (what they said was a Cashier's Check), was enroute to me by Fedex. Sure enough, the next day Fedex delivered an overnight letter with my cashier's check, drawn on some bank in Quebec, Canada. I immediately deposited it in my bank account and thought that I had finally gotten lucky and had the money that I had won from them, almost 2 months after my 2nd big win with them.

Friday night I deposited my disability check in my bank account and when I got my receipt back I thought that my bank account balance was almost $1000 short. After I got home I looked-up my account online, and sure enough, my "cashier's check" from Quebec had bounced, and my bank had also subtracted a bounced check charge. I immediately tried to contact the Palace of Chance telephone support, and got stuck on hold for 20 minutes before I gave up. I then sent an email to their withdrawal department and was told that I could expect to hear something back within 1-2 business days. I'm not holding my breath. Hopefully they will make their bounced "cashier's check" good, as if it had been drawn on a US bank account I would call the police. Since they are obviously not in the US, what are my legal options for a bounced $704.36 "cashier's check" drawn on a Canadian Bank?

So basically almost 3 months since my first $550.00 win, I am right back to square one with Palace of Chance, plus I am out an NSF fee too. I wish that I had known ahead of time, as I never would have played there. They just sent me a $300 free chip for Slots of Vegas too, and I am glad that I read your warning before I got tied-up with them too. Anyone thinking of playing one of their 15 sister casinos for money needs to be warned.

Thanks in advance for your responses,

Mark

Well, I hate to tell you this, but this a rogue casino. You might have a chance if you contact Marty Davis. He is the rep for this group. His e-mail is:
md@gwages.com.

I would copy this post in an e-mail and send it to him along with your user name. He has helped people on this forum get the monies owed to them. He seems to be a good guy.

I hope this helps. Keep us posted and let us know how things turns out.

LH
 

3711dakota

Dormant account
Joined
Oct 3, 2010
Location
Denver, CO
Thanks for the email address, I have just written him an email. Hopefully Palace of Chance might yet straighten this out but now I will have to risk another NSF charge just to see if another of the "cashier's checks" are any good. Obviously I should have done more checking before sending them any of my money. My ex-wife recommends Microgaming, does anyone know if they are at all trustworthy? She also uses Quick Tender, and has reported no problem getting paid there.

Mark
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
My ex-wife recommends Microgaming, does anyone know if they are at all trustworthy?

Mark
The vast majority of MGs are highly trustworthy, however NONE of then are allowed to accept new players from the USA... :(

Sorry to hear you got burned by the most notorious rogue group on the net.
Check the Meister's list for OK USA casinos.

KK
 

3711dakota

Dormant account
Joined
Oct 3, 2010
Location
Denver, CO
You might have a chance if you contact Marty Davis. He is the rep for this group. His e-mail is: md@gwages.com.

I am happy to say that after I traded a couple of emails with Marty, I did receive a 2nd check from Palace of Chance that was drawn on a local bank near my house in the Denver-area, and I was able to cash the check at the bank. So my hat is off to Marty Davis, thanks to L. Hofsdal for your help too.

I have been playing live up at Central City and Blackhawk here, and my gf and I are planning a late February trip back to Sin City itself, Las Vegas, as Southwest Airlines has been really cheap this time of year.

Still looking for a good online casino.

Mark
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I am happy to say that after I traded a couple of emails with Marty, I did receive a 2nd check from Palace of Chance that was drawn on a local bank near my house in the Denver-area, and I was able to cash the check at the bank. So my hat is off to Marty Davis, thanks to L. Hofsdal for your help too.

I have been playing live up at Central City and Blackhawk here, and my gf and I are planning a late February trip back to Sin City itself, Las Vegas, as Southwest Airlines has been really cheap this time of year.

Still looking for a good online casino.

Mark

Don't spend anything from that check until you are 100% certain it is OK. Some can bounce WEEKS later, and this would leave you with even greater fees.

Just because you had your issue fixed, this does NOT mean they are any better than before. They DO pay SOME players, especially when they feel it is necessary to kill off bad publicity.

The fact remains however, they tried to screw you over TWICE when they thought you were "just another mark" for their "hustle".

Occasionally, they send reps to forums such as this one to give us a load of bullshit about "turning over a new leaf". It's been a while since they tried it here, so maybe one is due later this year. They DO seem to have other forums and sites in their pockets, and so you WILL see some glowing (and fake) reviews of Virtual Group casinos.
 
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