Palace Group : Prime Casino and Mummys Gold locked account

[Cordanrad]

Prime Casino doesn't want to pay a prize. I registered in two of thisrime casino and Mummys Gold,made the deposit. I tripled a prize in both of them but next day my accounts were banned. I sent documents and called, but they didn't tell me anything, and on a question: "when they will unban my account? " - answered that don't know that.

 

[Jasminebed]

Palace Group has a rep here: https://www.casinomeister.com/forums/members/ You can send him a message with your details.

Did you take bonuses at both casinos? Is it written in terms if you can have a sign-up bonus at both casinos?

I don't know how many days you have been waiting. Often security teams don't work over weekends.

Palace Group is a good group, accredited here. If you haven't broken terms, and your ID is in order, I am sure you will be paid.

 

[Cordanrad]

Palace Group has a rep here: https://www.casinomeister.com/forums/members/ You can send him a message with your details.

Did you take bonuses at both casinos? Is it written in terms if you can have a sign-up bonus at both casinos?

I don't know how many days you have been waiting. Often security teams don't work over weekends.

Palace Group is a good group, accredited here. If you haven't broken terms, and your ID is in order, I am sure you will be paid.

I immediately removed all the bonuses through chat

 

[Jasminebed]

Then I don't think it will be long. Hang in there. Click the link I provided and send a private message with your details so he can assist you.

 

[bsilva028]

they are acredited here but AFAIK the palace group processes the payments for prime casino, however prime is not of their group, told me by live chat 1 time

 

[Simmo!]

they are acredited here but AFAIK the palace group processes the payments for prime casino, however prime is not of their group, told me by live chat 1 time

I think it was established some time back that Palace Group manage operations for Prime so different owners but same marketing/back-office ops by and large if things are still the same.

 

[Cordanrad]

I understand that they have to check my documents, but why have blocked my accounts?

 

[JuicyFruit]

I understand that they have to check my documents, but why have blocked my accounts?

Look on the bright side.....at least while your account is (temporarily) blocked, you can't play back your winnings, so when your docs are verified, you can withdraw immediately.

 

[Cordanrad]

Help Me pleas!!!

I do not know where they hire a unprofessional support. When I called the first time, they said that they did not receive any documents and did not send any confirmation email. I said that this can not be and asked, how else can I send the documents. They said that only on email and attachment should be no larger than 2 MB. I was angry at them. They talked 4MB, now 2, the third time will be 1? I have updated my phone number. I called them again (became interesting what they tell me in this time). This time, they said that my account is closed permanently. I asked the operator is he kidding me? He slammed down the phone. I called again, they did not tell anything new. At this time, the max size of attachment was also a 2 MB.

 

[Nifty29]

I do not know where they hire a unprofessional support. When I called the first time, they said that they did not receive any documents and did not send any confirmation email. I said that this can not be and asked, how else can I send the documents. They said that only on email and attachment should be no larger than 2 MB. I was angry at them. They talked 4MB, now 2, the third time will be 1? I have updated my phone number. I called them again (became interesting what they tell me in this time). This time, they said that my account is closed permanently. I asked the operator is he kidding me? He slammed down the phone. I called again, they did not tell anything new. At this time, the max size of attachment was also a 2 MB.

I'm sure there is absolutely nothing wrong with your documents or your accounts.

You see, every online casino.....especially accredited ones...randomly chooses accounts each day from which they confiscate winnings and permanently close. It seems you were one of the unlucky ones that day. Sorry

It's good business for casinos to close accounts of customers who make bonus-free deposits.

 

[Cordanrad]

I'm sure there is absolutely nothing wrong with your documents or your accounts.

You see, every online casino.....especially accredited ones...randomly chooses accounts each day from which they confiscate winnings and permanently close. It seems you were one of the unlucky ones that day. Sorry

It's good business for casinos to close accounts of customers who make bonus-free deposits.

What can you advise me? I really do not know who to ask ... Of course I can go to the bank and write a complaint, but then I can not get my winnings

 

[maxd]

What can you advise me? ....

I have received your PAB. Please read the Pitch-A-Bitch FAQ. Your PAB has two serious errors -- I've sent you email about this -- and you're violating the PAB guidelines by continuing to post here about your PAB issue.

If you have questions please ask privately. Thank you for your cooperation.

Regards,
Max Drayman, Complaints (Pitch-A-Bitch) Manager, Casinomeister.com

 

[anniemac]

Nifty,

Play nice.