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Palace Group : Prime Casino and Mummys Gold locked account

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Cordanrad, Jul 24, 2013.

    Jul 24, 2013
  1. Cordanrad

    Cordanrad Banned User - fraudster PABnoaccred

    Occupation:
    Have some business
    Location:
    Germany
    Prime Casino doesn't want to pay a prize. I registered in two of this:prime casino and Mummys Gold,made the deposit. I tripled a prize in both of them but next day my accounts were banned. I sent documents and called, but they didn't tell me anything, and on a question: "when they will unban my account? " - answered that don't know that.
     
  2. Jul 24, 2013
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Palace Group has a rep here: http://www.casinomeister.com/forums/members/palace-group.html You can send him a message with your details.

    Did you take bonuses at both casinos? Is it written in terms if you can have a sign-up bonus at both casinos?

    I don't know how many days you have been waiting. Often security teams don't work over weekends.

    Palace Group is a good group, accredited here. If you haven't broken terms, and your ID is in order, I am sure you will be paid.
     
  4. Jul 24, 2013
  5. Cordanrad

    Cordanrad Banned User - fraudster PABnoaccred

    Occupation:
    Have some business
    Location:
    Germany
    I immediately removed all the bonuses through chat
     
  6. Jul 24, 2013
  7. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Then I don't think it will be long. Hang in there. Click the link I provided and send a private message with your details so he can assist you.
     
  8. Jul 24, 2013
  9. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    they are acredited here but AFAIK the palace group processes the payments for prime casino, however prime is not of their group, told me by live chat 1 time
     
    1 person likes this.
  10. Jul 24, 2013
  11. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    I think it was established some time back that Palace Group manage operations for Prime so different owners but same marketing/back-office ops by and large if things are still the same.
     
    2 people like this.
  12. Jul 24, 2013
  13. Cordanrad

    Cordanrad Banned User - fraudster PABnoaccred

    Occupation:
    Have some business
    Location:
    Germany
    I understand that they have to check my documents, but why have blocked my accounts?
     
  14. Jul 24, 2013
  15. JuicyFruit

    JuicyFruit Non-Gambler

    Occupation:
    IT Consultant
    Location:
    Homeward Bound
    Look on the bright side.....at least while your account is (temporarily) blocked, you can't play back your winnings, so when your docs are verified, you can withdraw immediately.
     
  16. Jul 26, 2013
  17. Cordanrad

    Cordanrad Banned User - fraudster PABnoaccred

    Occupation:
    Have some business
    Location:
    Germany
    Help Me pleas!!!

    I do not know where they hire a unprofessional support. When I called the first time, they said that they did not receive any documents and did not send any confirmation email. I said that this can not be and asked, how else can I send the documents. They said that only on email and attachment should be no larger than 2 MB. I was angry at them. They talked 4MB, now 2, the third time will be 1? I have updated my phone number. I called them again (became interesting what they tell me in this time). This time, they said that my account is closed permanently. I asked the operator is he kidding me? He slammed down the phone. I called again, they did not tell anything new. At this time, the max size of attachment was also a 2 MB.
     

    Attached Files:

  18. Jul 26, 2013
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I'm sure there is absolutely nothing wrong with your documents or your accounts.

    You see, every online casino.....especially accredited ones...randomly chooses accounts each day from which they confiscate winnings and permanently close. It seems you were one of the unlucky ones that day. Sorry :(

    It's good business for casinos to close accounts of customers who make bonus-free deposits.

    :rolleyes:
     
  20. Jul 26, 2013
  21. Cordanrad

    Cordanrad Banned User - fraudster PABnoaccred

    Occupation:
    Have some business
    Location:
    Germany
    What can you advise me? I really do not know who to ask ... Of course I can go to the bank and write a complaint, but then I can not get my winnings
     
  22. Jul 26, 2013
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I have received your PAB. Please read the Pitch-A-Bitch FAQ. Your PAB has two serious errors -- I've sent you email about this -- and you're violating the PAB guidelines by continuing to post here about your PAB issue.

    If you have questions please ask privately. Thank you for your cooperation.

    Regards,
    Max Drayman, Complaints (Pitch-A-Bitch) Manager, Casinomeister.com
     
    1 person likes this.
  24. Jul 26, 2013
  25. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Nifty,

    Play nice. :D
     
    Last edited: Jul 26, 2013
    1 person likes this.

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