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Ontario operators? (Licensed)

slotmaster said:
Finally!!! Hope this goes through for poker side of things.

Good news for Operators @Team.Videoslots @Mr Wild

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Spurred by meetings early this year with legal counsel working for NSUS, Ontario's regulators have come to agree that the current interpretation of Canada's online gambling laws is overly strict and that its players should be able to compete against those from other countries who participate from well-regulated gambling jurisdictions.

LOL! Ya we had and don't have an idea what we are doing and now realize we made regulations too strict.
 
slotmaster said:
Spurred by meetings early this year with legal counsel working for NSUS, Ontario's regulators have come to agree that the current interpretation of Canada's online gambling laws is overly strict and that its players should be able to compete against those from other countries who participate from well-regulated gambling jurisdictions.

LOL! Ya we had and don't have an idea what we are doing and now realize we made regulations too strict.
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Wow that would be great. I miss playing on pokerstars against the world. You could buy in for $5 and play against like 5000 people. Was so fun and cheap.
 
@Team.Videoslots you're new geo location in browser is getting stuck in the cashier screen so can't withdraw or do anything.

actually when hit deposit it goes to this screen and is frozen even though am logged in but this is what pops up when you hit deposit.

Screenshot (488).webp
 
I was getting booted out as soon as I started to play. Sent many emails and they just said they were looking into it. I gave up after 3 days and withdrew my moeny. Their first solution was the usual empty cache . I told them I emptied my cache, used 3 different web browsers, tried incognito, tried my home computer, tablet and iphone and nothing worked. I told them I play at 5 casinos regular and this is the only one to give me problems. They were no help so I just left their site.
 
slotmaster said:
@Team.Videoslots you're new geo location in browser is getting stuck in the cashier screen so can't withdraw or do anything.

actually when hit deposit it goes to this screen and is frozen even though am logged in but this is what pops up when you hit deposit.

View attachment 200865
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Have you cleared your cache and cookies? This is their answer to everything. I noticed it a couple of nights ago, I no longer play regularly, so not sure when they changed. I did usual cache, cookies, restart browser prior to contacting support. I tried again last night but this time informed LiveChat there's an issue, even provided a screenshot of the geolocation trying to load. Today's email did not address the issue at all, just that I was having trouble logging in. I have no issues logging in, and the prior evening even played s couple of spins with a small balance I had
@Team.Videoslots
 
Hi @Jasminebed ,

We can understand how frustrating it can be mentioning the same troubleshooting steps, however, in today's technology, such troubleshooting is required to confirm that no issues are happening from your devices/browsers, especially when there are no planned maintenances, or scheduled downtimes. Without having the full picture, we won't be able to investigate the technical issue properly.

We hope you can understand. Support agents would not have any indication of whether troubleshooting steps were done prior to you reporting this issue, unless you already state so to them.

We have gotten back to you via Email regarding this matter however to be able to check and assist you further. Geocomply performed some maintenance recently which, unfortunately, caused some issues with logging in whilst this was ongoing. This has been fixed ever since however, so this could be an isolated case, which we'll be more than happy to check and assist you further with.

Please do not hesitate to get in touch with us via a DM if you need further assistance.

Kind regards,
Team Videoslots
 
Team.Videoslots said:
Hi @Jasminebed ,

We can understand how frustrating it can be mentioning the same troubleshooting steps, however, in today's technology, such troubleshooting is required to confirm that no issues are happening from your devices/browsers, especially when there are no planned maintenances, or scheduled downtimes. Without having the full picture, we won't be able to investigate the technical issue properly.

We hope you can understand. Support agents would not have any indication of whether troubleshooting steps were done prior to you reporting this issue, unless you already state so to them.

We have gotten back to you via Email regarding this matter however to be able to check and assist you further. Geocomply performed some maintenance recently which, unfortunately, caused some issues with logging in whilst this was ongoing. This has been fixed ever since however, so this could be an isolated case, which we'll be more than happy to check and assist you further with.

Please do not hesitate to get in touch with us via a DM if you need further assistance.

Kind regards,
Team Videoslots
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Video slots are correct in this, but it is not an isolated case as seen by what 4 of us have posted. I shall try again or do troubleshooting some more but it is a big deal if it is happening on the cashier screen and can't deposit or play at all.
 
Hi @slotmaster

We understand that it's a big deal but this is exactly where troubleshooting helps us to pinpoint the issue.

GeoComply had some maintenance, which was the original cause of the issues earlier this week. But such a maintenance, or even change to their service, can break things from our end. All the bits of information can help us to identify and fix the possible issues.

Customer support's clear your cookies and cache, also, may sound just a repeating thing, but it do have a real purpose. Cookies contains your session information, and if something has changed in the service during your session, it may not be any longer compatible with the new system. Same goes with cache, it contains copy of commonly loaded pages, as well scripts, apps and other stuff that can become obsolete, and not compatible with new service. When this happens, it can break things.

Obviously, the issue can also be in our system. But then it's equally important to find out what has changed, and when issue is encountered, so that our customer support, as well as us, can provide the information to our developers, who will then try to figure out what is wrong. Each bit of information, is a piece in a larger puzzle.

Sometimes, it may seem to customer that they did nothing and everything just started to work again. But in reality, there was likely lots of people involved to fix the issue in the background.

We truly appreciate all the feedback and information from our customers to make things work like they should.

If you are still experiencing issues, please do let us know.

Kind regards,
Team Videoslots
 
Tonight has been quite remarkable. I have lots of screenshots should I need them.

BetMGM has a promo...bet $1 min and win on all four bonuses in same calendar day, share in $5000 prize pool.

Perhaps I was the only one to read Terms and Conditions? I seem to be the sole winner of a $5K bonus, 10x wagering.

$20K cashout. I sure hope.

Edit. Paid in under 30 mins
 

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armster said:
It is but most of the casinos are running them on lowered RTP. The new Tooniebet has them at 92%. Utter trash
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oof thats a shame. I wonder if the rest of canada will ever get them, maybe in time to play Big Black Cock. Still can't believe they are releasing a slot called that, well actually I can believe it because they are they only provider that can get away with it.
 
I just went to vote, and put my vote in for Ford just for @lockinlove. :p

That aside, working on a slots show or podcast-type series with news on Ontario Market mostly as some huge news the last week and tonne of releases to go over. I have not seen much on numbers or any updates for the Ontario market but it should be coming up to that time of year when they do release numbers, they have been hush-hush on it lately I find.

I hope @Mark_Lottomart @L&L-Jan @Team.Videoslots @Mr Wild @EGO check it out if can get it together and upload it. :)
 
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Anyone else not able to load "Wings Over Olympus" at BetMgm? I get a "your connection is a bit slow" error when i try and play it. it's the only game i have problems with. There is a retry button but it keeps giving me the error and never loads.
 
slotmaster said:
How about them LEAFS? LOL

Also you are missing out not having a sportsbook yet @Mr Wild @Team.Videoslots, hehe. Boy can I bring you customers, on a streaming sports, sports thread on another big forum and co-workers. :)
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Hey @slotmaster

We thank you for having such a big interest in sportsbook and the willingness to assist us with this. I have went ahead and contacted our relevant departments about your request.

Once we have something we will reply back to you!

Kind Regards,
Team Videoslots
 
Been a while since I posted anything. Being in Ontario, I've been sticking to Ontario online casinos. I just play Betmgm, Caesars and a few others, and I'm so tired of receiving emails on safe gambling from these casinos. I know it's not the casinos, just something they have to do under i-Gaming Ontario.

Almost once a month, I get an email that I have to respond to in order to continue to play. In writing, I have to say I'm comfortable with my gameplay play etc, etc. Then today I get a phone call saying my account at Betmgm has been restricted, as I have to speak to the safe gambling people to tell them I'm comfortable with my play. Anyone else experiencing this more regularly? As much as I love my comps at these online casinos I play at, I am looking to play at casinos that are not i-Gaming Ontario. Any casinos that can be recommended, maybe a Bitcoin casino?

I've been playing online like some members here since the late 90s. I do not need to be hounded all the time. I'm all for safe gambling, but there needs to be a better balance.I know it may be even worse in the UK, etc These phone calls and emails are making me feel I'm doing something I should be ashamed of, taking away the fun I once enjoyed.
 
slotmaster said:
PlayOJO is giving away Boots and Hearts tickets. I am 15 minutes from where it is held @EGO :D

My work is a supplier to them, so we have items lined up and ready for them.
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Absolute shit show. I have friends there and my nephew and his friends. 4 hours sleep, endless drinking then passing out in a hot trailer with no AC lol
 
lockinlove said:
Absolute shit show. I have friends there and my nephew and his friends. 4 hours sleep, endless drinking then passing out in a hot trailer with no AC lol
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Yes, supposedly the usual shit show cause of the weather alone, It was also one as I was the one that loaded the trailer up and my work was not organized at all, I was just shaking my head,lol
 
Power play casino revamped their casino and has now lowered all the rtp on their slots and also added 10x max cashouts to most of their terms.

Another casino to avoid.

Pretty sneaky they pretended to revamp it but the entire intention was clearly to lower rtps without people knowing.
 
lockinlove said:
Power play casino revamped their casino and has now lowered all the rtp on their slots and also added 10x max cashouts to most of their terms.

Another casino to avoid.

Pretty sneaky they pretended to revamp it but the entire intention was clearly to lower rtps without people knowing.
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the 10x cashout has been around for quite a while by the way. I'll always love powerplay because it was essentially almost impossible to lose money when I played there and still is, the bonuses are just a little less valuable than they were with the cap.
 
slotmaster said:
@Team.Videoslots why was a bunch of slots removed on the Ontario site? No more dead or alive, Flowers, Danger high Voltage is the ones I noticed and play?
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All slots mentioned are owned by Evolution so I'd wager it's a possible licencing issue that will either be temporary or prolonged/permanent.

The rest of Canada is without those providers for ages I think
 
slotmaster said:
@Team.Videoslots why was a bunch of slots removed on the Ontario site? No more dead or alive, Flowers, Danger high Voltage is the ones I noticed and play?
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Hi there,

Thank you for bringing this to our attention. We're looking into this as we speak and will be sure to keep you updated.

Thank you for your patience.

Kind regards,
Team Videoslots
 
Hey @slotmaster

We have reached out to our providers to check what the issue is, we are still waiting for an update.

An update has been requested from our end, once we have confirmation we will let you know!

We truly apologize for the inconvenience and appreciate your patience with us.

Thank you.

Best regards,
Team Videoslots
 
Team.Videoslots said:
Hey @slotmaster

We have reached out to our providers to check what the issue is, we are still waiting for an update.

An update has been requested from our end, once we have confirmation we will let you know!

We truly apologize for the inconvenience and appreciate your patience with us.

Thank you.

Best regards,
Team Videoslots
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Okie dokie, thanks! :)
 

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