Question Notarised document

[towersoft]

@tanga: if you don't get action from the casino or a response from the rep then I'd suggest you have a look at our complaints process called Pitch-A-Bitch. See the links in my signature.

I would like to say that I am currently in the same situation as Tanga, this casino is also asking me for notarized documents and also accusing me of being an advantage player. I only ever play with my own money (not bonuses) so I don't understand..... They owe me £7k!!!! I fear the worst!

 

[vinylweatherman]

I would like to say that I am currently in the same situation as Tanga, this casino is also asking me for notarized documents and also accusing me of being an advantage player. I only ever play with my own money (not bonuses) so I don't understand..... They owe me £7k!!!! I fear the worst!

If this is purely because they deem you an advantage player, this is simply a stalling tactic, and an abuse of the KYC procedures.

If you don't take any bonuses, it is hard to see how you can have an edge over the casino. An unprofitable player maybe, but not an advantage player.

 

[towersoft]

Can I just add this is a Rival casino so PAB is not an option...

 

[gloria460]

Rival casino, are they no longer on here? I haven't played in a year and downloaded a rival the other day and haven't played yet. I went and looked at their T&C and it asked for notarized documents upon withdrawal. I guess I'll remove them now...lol.

 

[towersoft]

Rival casino, are they no longer on here? I haven't played in a year and downloaded a rival the other day and haven't played yet. I went and looked at their T&C and it asked for notarized documents upon withdrawal. I guess I'll remove them now...lol.

There is only one Rival Casino that's accredited and that's Slots Capital. You will be fine with them. Link Outdated / Removed

Our problems are with a different site, they have a Rep here but does not reply. (To me anyway)

 

[tanga]

Got paid by the casino today, almost two weeks since submitting the document. From now on I think I'll stick with the accredited Casinos, never been requested to provide documents at 32Red, Redbet or jackpotparty.

 

[Cryptic]

Got paid by the casino today, almost two weeks since submitting the document. From now on I think I'll stick with the accredited Casinos, never been requested to provide documents at 32Red, Redbet or jackpotparty.

Which casino asked for the notarised documents?

 

[me_and_ed]

Got paid by the casino today, almost two weeks since submitting the document. From now on I think I'll stick with the accredited Casinos, never been requested to provide documents at 32Red, Redbet or jackpotparty.

You may as well divulge the offending casino to save other players the same grief, you have your money.

 

[towersoft]

Got paid by the casino today, almost two weeks since submitting the document. From now on I think I'll stick with the accredited Casinos, never been requested to provide documents at 32Red, Redbet or jackpotparty.

Good news!!! Glad you got sorted out, gives me a little hope for getting paid myself!

 

[tanga]

It was Tropica Casino. I thought they were one of the better Rival Casino's with an active rep on this forum, but I'm not sure if Ill continue using them yet. The email support I received was terrible, didn't answer my questions and were rude in how they replied. I've sent two PM to rep on here and haven't received a reply. I have some comp points left with them so I might play them out ans see how it goes.

I'm not saying Tropica is a bad casino because I did get paid and they have the 'Share the excitement' feature than no other Rival Casino has. I've searched this forum for negative comments but couldn't find any until this thread.

 

[Balthazar]

Little advice for casino owners and reps:

If you don't want me to spend my money in your casino, just ask for notarized docs (or any other similar bullshit). I'll glady leave and never go back, no question asked! What a quick, painless and polite way to tell your customers to f*** off. 10/10.

 

[tanga]

Little advice for casino owners and reps:

If you don't want me to spend my money in your casino, just ask for notarized docs (or any other similar bullshit). I'll glady leave and never go back, no question asked! What a quick, painless and polite way to tell your customers to f*** off. 10/10.

Cost me £50 and an afternoon off work to get the document done and not even an explanation why, I did ask them but never got a reply.

 

[towersoft]

Cost me £50 and an afternoon off work to get the document done and not even an explanation why, I did ask them but never got a reply.

If it cost you £50 I dread to think what I am going to get charged over here. What did you send them? Just the normal documents? I asked what they wanted but got no response..

 

[towersoft]

Cost me £50 and an afternoon off work to get the document done and not even an explanation why, I did ask them but never got a reply.

Got a quote today for this, £75 per Document!!! Am going to have to send all the normal docs to them I suppose but thats going to be £225!

Great!

 

[tanga]

Got a quote today for this, £75 per Document!!! Am going to have to send all the normal docs to them I suppose but thats going to be £225!

Great!

Why £250? Can't you just send them by email?

 

[P.V.]

Got a quote today for this, £75 per Document!!! Am going to have to send all the normal docs to them I suppose but thats going to be £225!

Great!

Is it within the T & C's that the documents should be notarized? If not it should be, allowing the player to play elsewhere if this requirement is too costly for them.

That's quite steep IMO.

 

[towersoft]

Is it within the T & C's that the documents should be notarized? If not it should be, allowing the player to play elsewhere if this requirement is too costly for them.

That's quite steep IMO.

I can't see it in the terms myself but I am going to jump through the hoops to try and get my withdrawals processed. I rang my companies lawyer for the quote, it is dear but seems normal over here. Want to make sure the seals are correct and cannot be argued with.

 

[GOCC]

I would personally get them certified first and try that. That will be £5 a copy. So £15.

I would bet that 95% wont know the diff between certified and notorised and you will get away with it. They can only ask you to do it again and its cost you an extra £15 to try and save £225.

So your basically getting 15/1 they accept them. Id take them odds.

 

[towersoft]

Didn't get the time during the week to get the docs sorted (Got a business to run), just logged into my gmail account to find they have been requesting the docs again on Monday, Tuesday and then Voided my withdrawals and suspended my account on the Wednesday. I was still trying to find out what docs they wanted as its so expensive. Not sure what's happing now I sent them a mail. They where not too happy about this thread it would seem.

 

[tanga]

Didn't get the time during the week to get the docs sorted (Got a business to run), just logged into my gmail account to find they have been requesting the docs again on Monday, Tuesday and then Voided my withdrawals and suspended my account on the Wednesday. I was still trying to find out what docs they wanted as its so expensive. Not sure what's happing now I sent them a mail. They where not too happy about this thread it would seem.

They said something about this thread?

 

[towersoft]

Doesnt matter anymore they are not going to pay me. I will put a post up and see what the other forum users think.

 

[tanga]

Doesnt matter anymore they are not going to pay me. I will put a post up and see what the other forum users think.

Has the rep on here replied to any of your PM's?

 

[towersoft]

Has the rep on here replied to any of your PM's?

Nope, I asked the rep about this issue and they did not respond at all.