jerseyguy11
Dormant account
- Joined
- Aug 3, 2004
- Location
- new jersey
the casino made an error and possibly gave this player the impression that they did not intend to deduct the bonus from the first withdrawl. They corrected this error on the second withdrawl. Those are the facts.
Was it right to do this? Was it "legal" in the world of online-casinos. Was this moral? All good questions and subject to ones own opinion. There really isnt any 100% right or wrong answer here. Only opinion.
On the one hand, they gave you the impression that they didnt intend to deduct the bonus (but you should have asked them if you noticed a error).
On the other hand, under your agreement (T&C) you aren't entitled to this bonus amount to be cashed out. If the casino were to sue you in small claims, my guess is they would get a judgement supporting their actions to recover on the second withdrawl (pursuant to their T&C).
I'm sure the casino will sort it out, give them a chance and talk to a manager. I think the fairest outcome would be to split the amount and only deduct 50% of the bonus. I would be very surprised if they dont compromise.
Was it right to do this? Was it "legal" in the world of online-casinos. Was this moral? All good questions and subject to ones own opinion. There really isnt any 100% right or wrong answer here. Only opinion.
On the one hand, they gave you the impression that they didnt intend to deduct the bonus (but you should have asked them if you noticed a error).
On the other hand, under your agreement (T&C) you aren't entitled to this bonus amount to be cashed out. If the casino were to sue you in small claims, my guess is they would get a judgement supporting their actions to recover on the second withdrawl (pursuant to their T&C).
I'm sure the casino will sort it out, give them a chance and talk to a manager. I think the fairest outcome would be to split the amount and only deduct 50% of the bonus. I would be very surprised if they dont compromise.