hi I’m new to the site and wanted to say hi I found this site when looking for information
I play on a site that has asked for lots of information as I meet there threshold
They asked for bank statements from two accounts I have and pay slips that I provided now on my bank statement was a payment for £10k which was a gift from my parents when my grandad passed away
There now asking for proof of the payment in the form of my parents bank statement this is too intrusive and I’m not even going to ask for it from them, it clearly says on my statement that the money has come from my parents account because of this it has gone to there higher compliance team and in the mean time have restricted my account I would normally just close the account down and go else where but there is £500 sitting in there which they won’t give me until I have passed there compliance
Surly this is wrong I earn good money which they can see from the statements
Any help would be great
I play on a site that has asked for lots of information as I meet there threshold
They asked for bank statements from two accounts I have and pay slips that I provided now on my bank statement was a payment for £10k which was a gift from my parents when my grandad passed away
There now asking for proof of the payment in the form of my parents bank statement this is too intrusive and I’m not even going to ask for it from them, it clearly says on my statement that the money has come from my parents account because of this it has gone to there higher compliance team and in the mean time have restricted my account I would normally just close the account down and go else where but there is £500 sitting in there which they won’t give me until I have passed there compliance
Surly this is wrong I earn good money which they can see from the statements
Any help would be great