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New Golden Palace Terms...

Discussion in 'Online Casino and Poker Complaints - old section' started by Xerexs, Jun 29, 2005.

    Jun 29, 2005
  1. Xerexs

    Xerexs Dormant account

    Mountain VIew, CA

    This disclaimer refers to the 10% re-deposit bonus for purchases with NETeller, myCitadel, and FirePay.

    If you are playing in Euro () or Pounds Sterling (), this bonus can only be claimed by using the myCitadel payment method.

    Please read this disclaimer carefully and make sure that you fully understand it before agreeing to be bound by it.

    You are allowed only ONE ACTIVE ACCOUNT. Winnings will only be dispersed to players having one account. If you have more than one account, all winnings will be VOID. If the name on your account does not match the name on the credit card(s) used to make deposit(s) to the account, all winnings in that account will be VOID. Any abuse or fraudulent activity with relation to your account or any bonuses awarded or offered, will cause your account to be blocked and any and all winnings will immediately be VOID.

    The promotional bonus only MUST be wagered TEN (10) times BEFORE making any cash-in. (For example, if you play two hands of Poker and wager 5 credits on each, this represents a total of 10 credits wagered. If you win one of these hands and lose the other, your credit balance will remain the same; the amount wagered (10 credits) counts toward fulfilling your promotional obligation).

    If the casino deems that you have wagered and risked only the BONUS in order to pass the audit, the casino reserves the right to void any winnings resulting from these wagers as well as the bonus itself, and will refund your purchases.
    By claiming this promotion, Craps, Roulette, Baccarat, or Sicbo can be played but will not count towards fulfilling your wagering requirement. Failure to comply will void any and all winnings, as well as play bonus credits, and may result in your account being locked at the sole discretion of the casino.

    All cash-ins are subject to audit before being processed. The casino reserves all rights to void bonuses or any winnings for failed audits. The casino reserves the right to modify these rules or cancel this promotion at its sole discretion.

    In any case, a first cash-in must occur within a period of 14 days from the date said bonus is credited to your account, or such bonus credits will be deducted from your play balance at the casino's sole discretion.

    This bonus is subject to the casino's official Terms and Conditions, which shall be binding in all cases. You must comply at all times with the standards and/or laws in the jurisdiction where you are located.

    If you have any questions regarding our policies, please contact our 24 HR Customer Service Department for assistance.

    The casino reserves the right to lock accounts at any time if registration information is discovered to be incorrect or misleading, or for any other reason the casino deems sufficient at its sole discretion. Participation in any casino game is restricted to individuals of legal age in the jurisdiction where you are located.

    All promotions are available only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc.).

    This promotion may not be used in combination with any other promotion currently offered by the casino.

    By participating in this promotion, you agree to be bound by this disclaimer and to the decisions of the casino which are final and binding in all respects.

    Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility.

    After reading it basically.. if you win they dont pay you and if you lose.. you lose..
  2. Jun 29, 2005
  3. largeeyes

    largeeyes Dormant account

    North America
    Those sorts of terms are just asking for hell to break loose.
  4. Jun 29, 2005
  5. Tdoggy

    Tdoggy Experienced Member

    what a joke

    Talk about a screw you casino......If you play and win they have the right not to pay you? What a joke!!! These online casinos with their stupid terms and conditions have to much power!!! Glad I have given up playing at these B.S. online casinos.....WHAT A JOKE :eek:
  6. Jul 1, 2005
  7. eichmann

    eichmann Dormant account

    Furthermore is appears these new terms are being applied retrospectively, see You must register/login in order to see the link. for a report on their justification for not paying the Wizard. In addition it seems that for the last few months they have refused to announce the new conditions but accepted new accounts that they had no intention of paying any winnings to, i.e. keeping the money of the player lost and calling him /her a bonus abuser and seizing winnings if he/she won
  8. Jul 1, 2005
  9. Webzcas

    Webzcas Winter is Coming!

    Block S25, South Stand, Ashton Gate, BS3
    Maybe they are a bit skint after shelling out all that cash to name that poor baby Golden Palace Casino Dot Com Silverman - hence the change in their terms and conditions. :rolleyes:
  10. Jul 1, 2005
  11. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Casino apologist
    Bear in mind that's the old dispute, from 1999/2000. I say that simply to point out it doesn't relate to the bonus terms referenced here, not to downplay the severity of that dispute, from which GP still owe somewhere between $150,000 and $300,000 from all robbed parties, which must qualify it as the single biggest online casino ripoff as well as being the first major incident.

    The problematic part of those terms is fairly short:

    "If the casino deems that you have wagered and risked only the BONUS in order to pass the audit, the casino reserves the right to void any winnings resulting from these wagers as well as the bonus itself, and will refund your purchases...All cash-ins are subject to audit before being processed. The casino reserves all rights to void bonuses or any winnings for failed audits."

    You cannot risk the bonus only, assuming the bonus is non-cashable. If it IS cashable, you have a deposit tied up and still cannot risk only the bonus - unless you play ridiculously small wagers. In that case, they need to specify a minimum wager size in relation to the bonus. Beyond that, the "risked only the bonus" bit is entirely bogus.

    The "audit" requirement is also bogus; no indication is given as to what the parameters of the audit are, so it could mean they reserve the right to void cashins if the security manager happens to have toothache. Obviously blatantly unacceptable.

    I agree that the cost of the baby-abuse campaign has probably started to impact the Golden Palace quarterly returns. One's heart bleeds.
  12. Jul 1, 2005
  13. eichmann

    eichmann Dormant account

    I wasnt playing in 99/2000 what was the dispute then and what was the upshot of it?
  14. Jul 1, 2005
  15. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    If you are making genuine wagers, i.e., not hedging you bets by covering all numbers in roulette or similar, and the WR is greater than the bonus, then you are risking your own funds. The risk may be small, but it is there. If you get $100 bonus with $1000 WR, you are very unlikely to lose it if you play BJ at $1/hand, but it is possible.

    What happens if you win $1000 on slots or VP on the first game and then wager only your winnings? In this case you have not risked your own funds, will this be a new reason for confiscating your winnings?
  16. Jul 1, 2005
  17. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Casino apologist
    Way back when, Golden Palace regularly ran 20% / 30% promos up to a very high level, with inconsequential wagering and practically zero risk (that's practically, GM). Eventually, they saw the light and pulled the plug on the promos. Sadly, they did not pay all owed parties; they paid some, semi-paid others etc etc. One player had his winnings ostensibly "donated to charity", by way of proving that it wasn't "about the money" but the principle - go figure. Most players gave up the fight and have now left the scene. A bare minimum remain. Golden Palace basically got off scott free, and left Microgaming for Cytech.

    This was the only occasion when Microgaming failed to settle the bill, and I believe the parting of the ways with Microgaming was murky to say the least. Golden Palace were not kicked out - they left of their own accord. They were not pushed.

    Messers Bailey, Cullingworth and Low were all actively involved at the time, although I can find no reference to the matter at Casinomeister and as such no comment from Bryan. Jetset and Ted commented quite voluminously at Winneronline, and they can answer much better on the specifics of the matter than I can.

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