New Golden Palace Terms...

Xerexs

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If the casino deems that you have wagered and risked only the BONUS in order to pass the audit, the casino reserves the right to void any winnings resulting from these wagers as well as the bonus itself, and will refund your purchases.
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After reading it basically.. if you win they dont pay you and if you lose.. you lose..
 
what a joke

Talk about a screw you casino......If you play and win they have the right not to pay you? What a joke!!! These online casinos with their stupid terms and conditions have to much power!!! Glad I have given up playing at these B.S. online casinos.....WHAT A JOKE :eek:
 
Furthermore is appears these new terms are being applied retrospectively, see
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for a report on their justification for not paying the Wizard. In addition it seems that for the last few months they have refused to announce the new conditions but accepted new accounts that they had no intention of paying any winnings to, i.e. keeping the money of the player lost and calling him /her a bonus abuser and seizing winnings if he/she won
 
eichmann said:
Furthermore is appears these new terms are being applied retrospectively, see...for a report on their justification for not paying the Wizard. In addition it seems that for the last few months they have refused to announce the new conditions but accepted new accounts that they had no intention of paying any winnings to, i.e. keeping the money of the player lost and calling him /her a bonus abuser and seizing winnings if he/she won

Bear in mind that's the old dispute, from 1999/2000. I say that simply to point out it doesn't relate to the bonus terms referenced here, not to downplay the severity of that dispute, from which GP still owe somewhere between $150,000 and $300,000 from all robbed parties, which must qualify it as the single biggest online casino ripoff as well as being the first major incident.

The problematic part of those terms is fairly short:

"If the casino deems that you have wagered and risked only the BONUS in order to pass the audit, the casino reserves the right to void any winnings resulting from these wagers as well as the bonus itself, and will refund your purchases...All cash-ins are subject to audit before being processed. The casino reserves all rights to void bonuses or any winnings for failed audits."

You cannot risk the bonus only, assuming the bonus is non-cashable. If it IS cashable, you have a deposit tied up and still cannot risk only the bonus - unless you play ridiculously small wagers. In that case, they need to specify a minimum wager size in relation to the bonus. Beyond that, the "risked only the bonus" bit is entirely bogus.

The "audit" requirement is also bogus; no indication is given as to what the parameters of the audit are, so it could mean they reserve the right to void cashins if the security manager happens to have toothache. Obviously blatantly unacceptable.

I agree that the cost of the baby-abuse campaign has probably started to impact the Golden Palace quarterly returns. One's heart bleeds.
 
caruso said:
The problematic part of those terms is fairly short:

"If the casino deems that you have wagered and risked only the BONUS in order to pass the audit, the casino reserves the right to void any winnings resulting from these wagers as well as the bonus itself, and will refund your purchases...All cash-ins are subject to audit before being processed. The casino reserves all rights to void bonuses or any winnings for failed audits."

You cannot risk the bonus only, assuming the bonus is non-cashable. If it IS cashable, you have a deposit tied up and still cannot risk only the bonus - unless you play ridiculously small wagers. In that case, they need to specify a minimum wager size in relation to the bonus. Beyond that, the "risked only the bonus" bit is entirely bogus.
If you are making genuine wagers, i.e., not hedging you bets by covering all numbers in roulette or similar, and the WR is greater than the bonus, then you are risking your own funds. The risk may be small, but it is there. If you get $100 bonus with $1000 WR, you are very unlikely to lose it if you play BJ at $1/hand, but it is possible.

What happens if you win $1000 on slots or VP on the first game and then wager only your winnings? In this case you have not risked your own funds, will this be a new reason for confiscating your winnings?
 
Way back when, Golden Palace regularly ran 20% / 30% promos up to a very high level, with inconsequential wagering and practically zero risk (that's practically, GM). Eventually, they saw the light and pulled the plug on the promos. Sadly, they did not pay all owed parties; they paid some, semi-paid others etc etc. One player had his winnings ostensibly "donated to charity", by way of proving that it wasn't "about the money" but the principle - go figure. Most players gave up the fight and have now left the scene. A bare minimum remain. Golden Palace basically got off scott free, and left Microgaming for Cytech.

This was the only occasion when Microgaming failed to settle the bill, and I believe the parting of the ways with Microgaming was murky to say the least. Golden Palace were not kicked out - they left of their own accord. They were not pushed.

Messers Bailey, Cullingworth and Low were all actively involved at the time, although I can find no reference to the matter at Casinomeister and as such no comment from Bryan. Jetset and Ted commented quite voluminously at Winneronline, and they can answer much better on the specifics of the matter than I can.
 

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