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NETeller is difficult for me

Discussion in 'Online Casino and Poker Complaints - old section' started by snuf419, Oct 18, 2004.

    Oct 18, 2004
  1. snuf419

    snuf419 Dormant account

    The site has been dead for more than 48 hours now. I know they are a publicly traded entity and I should trust them if I trust any casinos at all, nonetheless their site always being down makes me worry about them are going outta business!
    I am switching to Firepay. Do you Firepay users ever experienced any of this BS like NETeller?
     
  2. Oct 18, 2004
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I was able to access my NETeller account yesterday and this morning with no problems. :confused:
     
  4. Oct 18, 2004
  5. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    I have been able to get into Neteller every day, and I was in there yesterday and this morning with no problems at all. In fact I just phoned customer support after reading your post and was told that they have not had any server problems or down time in the last 48 hours. You should first check your internet connection and settings, or pick up the phone before reporting that 'Neteller Sucks' when it most likely is a problem on your end.
     
  6. Oct 18, 2004
  7. snuf419

    snuf419 Dormant account

    I am on cable.
    It just keeps loading and loading and I can see part of the page coming up and eventually a message saying 'document contains no data' pops up. Hey, why would I bother to post if I really don't experience any problem? And I can't even call NETeller as I dont have their number...cause their page won't load.
     
  8. Oct 18, 2004
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Let's post responsibly. Neteller does NOT suck, and they are NOT down. If you need anyone to investigate why you are having problems, email This email is not visible to you. and I'm sure he can point you into the right direction.
     
  10. Oct 18, 2004
  11. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    I did not say your making it up, but you should phone them to see what is going on. As I posted I have no problems and I phoned them to see if they have had any down time but they said no. That message sounds like a problem on your end but I am no computer expert. Maybe someone like jpm knows what that message means. It could be your internet security settings.

    Neteller customer service:
    1-888-258-5859
     
    Last edited: Oct 18, 2004
  12. Oct 18, 2004
  13. snuf419

    snuf419 Dormant account

    BJ
    Thank you for that number

    I do think NETeller sucks as I always experience what them casinos refer as 'time-outs', where your money deducted from your balance but it is sent to nowhere.
     
  14. Oct 18, 2004
  15. jpm

    jpm Dormant account

    Sounds like a firewall/internet security program setting to me. Are you using something like Norton Internet Security?
     
  16. Oct 19, 2004
  17. kangamick

    kangamick Dormant account

    Location:
    Australia
    Yes i to have been having trouble with neteller in the last 24hrs. Same thing here semi loads up but thats it. I dont have trouble with any other websites. I called a friend and asked him to try from his computer and he had no problems. I'm thinking it mite be my ISP, anyway i'll wait and see.
     
  18. Oct 19, 2004
  19. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    I did have problem today exactly getting the "there is no data" message etc.
    But I did get it to load like a few minutes later.

    Oh BTW have you guys noticed that NETeller is no longer running the CashGiveAway program? The next lucky draw date has stuck on 29 Aug 2004 or some such date since september.
     
  20. Oct 19, 2004
  21. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    I ask about this few weeks ago, when i use my all "Netpoints"
    to Cash GiveAway

    Here is reply (i leave contact details, if someone have ISP-problem, or there is something by NETeller)
    ____________________________________________
    Dear X,

    The Netpoints page is currently experiencing downtimes. Our IT
    Department is working on that area of the website and is aware of the
    problem. They are working on resolving the issues as soon as possible
    but
    have not given us an estimated timeframe.

    Please be aware however that if you have entered the draw and Netpoints
    were
    deducted from your account you have been successfully entered into that
    drawing.

    We appreciate your patience in this matter.

    If you have any questions, please contact us on our Customer Service
    line at
    #1-888-258-5859 and we will be more than happy to assist you. Please
    choose
    option #0 then select option #1 from the phone menu to be connected
    directly
    to an agent.

    Outside of the USA/Canada please contact us at 001-403-233-9466.
    In the UK please contact us at 00-800-7767-6343.

    Thank you for choosing NETeller and have a great day!
    ____________________________________________


    Customer Support Team (225)
    This email is not visible to you.
    Toll Free: 888.258.5859
    Local: 403.233.9466
    Fax: 888.678.2128
    Local Fax: 403.277.7996
    You must register/login in order to see the link.

    ____________________________________________

    ____________________________________________

    Btw, NETeller have soon 1.000.000 Member

    "The NETELLER Millionth Member Contest"
    You must register/login in order to see the link.

    EDIT: this (contest) wasn't in their reply. Just info to you ;)
     
    Last edited: Oct 19, 2004
  22. Oct 19, 2004
  23. jpm

    jpm Dormant account

    I talked to them about this last night actually, I had called them on a different issue. They said that it is stuck on August right now and that you shouldn't buy any entries currently until its fixed. They said its being worked on now and should be fixed soon, but I heard that story a month ago, so not sure what the real deal is. Maybe Bryan can pester someone over there and see what's up.
     

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