Need Neteller help

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Can someone please log into Neteller and check the money out option for me ?
was going to withdraw money to my bank account but the option is not there like it used to be ?
i have mailed vip at Neteller but being saturday night might take awhile so wanted to know
if it was just me
this is what im seeing

mone.jpg
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Thought i would bump this post instead of starting a new one.

Has anyone ever signed into neteller account and found it way overdrawn as it has registered a cash withdrawal twice. If so what happened did it rectify itself a few days later.

Trying to contact neteller is near impossible.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Both me and my wife just logged into ours and for some reason there both showing negitive Balances

Mine was £71 overdrawn tho £40 was paid into it and it is now £31 overdrawn.

Showing a £70 withdrawal as registering twice on the 23rd. Guessing it will sort itself out not sure tho.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Mine was £71 overdrawn tho £40 was paid into it and it is now £31 overdrawn.

Showing a £70 withdrawal as registering twice on the 23rd. Guessing it will sort itself out not sure tho.

It has happened before to me and it took a while but they will correct it. If you have Facebook you could probably see more affected of it on their page and maybe even see what is happening.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Thanks Tirilej. Yeah i withdrew £70 cash on Sunday. Only charged me what it should have at time as i could still use neteller. But must have doubled charged in last few days.

Got a phone number for UK tho so will phone it in morning see if i can get through lol.
 

mac72

Threatening behaviour - PITA
Joined
Oct 13, 2014
Location
n ireland
Happens way too often and I stopped using them because of it , far better methods available (ie trustly)
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
i had this happen to me today too.
I withdrew £250 on 21st Dec using my Neteller+ card. This went out of my account straight away. The same transaction was taken out again this morning taking me to -£171. Tried to call the UK number but it was very busy. Have also emailed with no reply.
Its swallowed up my playing funds for this week. Ah well... At least it saves me losing it on slots this week.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
i had this happen to me today too.
I withdrew £250 on 21st Dec using my Neteller+ card. This went out of my account straight away. The same transaction was taken out again this morning taking me to -£171. Tried to call the UK number but it was very busy. Have also emailed with no reply.
Its swallowed up my playing funds for this week. Ah well... At least it saves me losing it on slots this week.

Thanks Supababe that is what i wanted to hear.

Not that you had lost money obviously but that it was just not me.

I had took money out a few times last week as for once Neteller had a bit in it so i was taking it out bit by bit before i lost it lol. Took £200 out on Saturday that was fine. Then played at casinos depositing and withdrawing. During Sunday i had £100 left in Neteller so went sod it take another £70 out. Then deposited £30 later so knew hadn't been overdrawn on Sunday.

Was only when i had £40 paid into Neteller tonight that i went to deposit in Coral and it said declined due to insufficient funds. Was like okay must be error checked account and saw minus £31. So knew £71 was gone and checked history and see double payment on 23rd.

No doubt since many are affected it will get sorted soon enough.
 

Supababe

Opinions Meister!
CAG
mm1
Joined
Aug 10, 2016
Location
Lancashire, UK
Thanks Supababe that is what i wanted to hear.

Not that you had lost money obviously but that it was just not me.

Ditto lol
I was so relieved when I saw this on the latest threads. What date was you original transaction? I wonder if it reconciled all transactions from fri 21st until this morning as today was first banking (open for business) day since 21st.... Hope its the case and fixes itself at midnight x x x
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
Can someone please log into Neteller and check the money out option for me ?
was going to withdraw money to my bank account but the option is not there like it used to be ?
i have mailed vip at Neteller but being saturday night might take awhile so wanted to know
if it was just me
this is what im seeing

View attachment 101454

Have the same thing as you The Viking,no showing my bank account like someone has deleted my details,weird :confused:
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Ditto lol
I was so relieved when I saw this on the latest threads. What date was you original transaction? I wonder if it reconciled all transactions from fri 21st until this morning as today was first banking (open for business) day since 21st.... Hope its the case and fixes itself at midnight x x x

I had done a £200 withdrawal using card on 22nd that seems okay. It was the £70 one on Sunday the 23rd that has put me overdrawn. But still the same weekend as yours.

Hopefully like you say it will sort itself out overnight.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
The double charge of ATM withdrawals is not new and Neteller knows about it, but so far have no clue why it is happening and no fix.

However, processors have safeguards for these kind of things as the double charge will cause somewhere (bank owning the ATM) a positive difference and once it is established that the cash was not paid out twice, the second transaction will be reversed. Takes up to 2 weeks, but should usually rectifies itself within 5 banking days.

I actually found out which banks were prone to have this happen with the Neteller ATM card, so I avoided them. These are of course the banks in my region, there were three where the ATMs regularly caused double charges - UOB, OCBC and Standard Chartered. I then made sure to withdraw at other ATMs and never had the issue again.

EDIT: My Neteller withdrawal page looks normal.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
Same thing here. Balance incorrect as a result of double dipped Net+ card transactions. Emailed VIP support yesterday, but Neteller is notoriously slow in replying to anything.

It has happened many times before, but it will be rectified eventually. Sucks though if your balance is low and double charges create a negative balance.

EDIT: My double charges happened also on the 23rd.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Same thing here. Balance incorrect as a result of double dipped Net+ card transactions. Emailed VIP support yesterday, but Neteller is notoriously slow in replying to anything.

It has happened many times before, but it will be rectified eventually. Sucks though if your balance is low and double charges create a negative balance.

EDIT: My double charges happened also on the 23rd.

The funny part is though that the same thing happened to me as well with the EcoPayz Card. Hence, i suspect MasterCard is the culprit in the middle. :D
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Spoke to Neteller this morning.

Was told they were aware of the problem affecting many people and were working hard to fix it.

She apologized and said it was a problem they were not expecting lol. I was like well i would hope you weren't . Anyway she said they hope to fix it soon as they can whatever that means.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
Got a reply from Neteller:

Thank you for contacting us.

Due to a technical issue, some of your NET+ transactions were settled twice and his has led to discrepancies in your account balance.

Our dedicated team and processing partner are working on fixing it with highest priority, yet we cannot engage with exact time frame. It will take a few days at least. As soon as your balance is corrected, we will let you know.

Please accept our sincere apologies for the inconvenience.

And on the original topic of @The Viking, the withdrawal page looks like it should, i.e. not blank as yours.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
I'll just post an update here in case others still have issues with Neteller (re: double charges):

Please, accept my apologies once again. My colleagues are still collaborating with our processing partner on fixing the problem that occured. The exact issue has been located and they are working on the execution of the adjustment. As a lot of customers were affected, it might take a few more business days.

Apologies once again for the extremely unpleasant situation.

Strangely, Neteller proactively updated me on the situation. Which was nice.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Have the same thing as you The Viking,no showing my bank account like someone has deleted my details,weird :confused:
well well got a reply from Neteller last night looks like thats the end of Neteller for me after 11 years there :(
rhey took away master card deposits couple of years ago and now this, i can add funds to my account with bank transfer still but
whats the point if i cant withdraw again ?
always got paid to my account within a day or 2 so is a bummer

Thank you for contacting us.

Please accept our most sincere apologies for the delayed response!

I kindly inform you that as of a recent change there are no available bank withdrawal options in your country.

You can spend your funds at a merchant website or transfer money to an email or NETELLER account.

We deeply apologize for the caused inconvenience and hope for your understanding.

Please do not hesitate to contact us again should you need assistance with anything else within our influence.

Have a lovely evening and a Happy New Year's Eve!

Kind regards,
Iliada
NETELLER Team
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Have the same thing as you The Viking,no showing my bank account like someone has deleted my details,weird :confused:
well well got a reply from Neteller last night looks like thats the end of Neteller for me after 11 years there :(
rhey took away master card deposits couple of years ago and now this, i can add funds to my account with bank transfer still but
whats the point if i cant withdraw again ?
always got paid to my account within a day or 2 so is a bummer

Thank you for contacting us.

Please accept our most sincere apologies for the delayed response!

I kindly inform you that as of a recent change there are no available bank withdrawal options in your country.

You can spend your funds at a merchant website or transfer money to an email or NETELLER account.

We deeply apologize for the caused inconvenience and hope for your understanding.

Please do not hesitate to contact us again should you need assistance with anything else within our influence.

Have a lovely evening and a Happy New Year's Eve!

Kind regards,
Iliada
NETELLER Team
 
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