Need Help With A Sci Fi Cashout

[sneakattack]

I deposited 250 at scifi and got there 250 match bonus. However while talking to support I also was given a code for an extra 15 free. I redeemed this coupon and managed to turn my 515 in 3250 by hitting quads playing pickem poker and getting a nice $3000 payout.

Now when i cashout Sci Fi says that i cant because there terms state only one bonus per deposit. However 1. The 15 bonus was without a deposit. and 2. The terms for the 15 free clearly state that the bonus can only be given if there is no deposit history. When i claimed this bonus i had already made a deposit and should have been ineligble for this bonus.

 

[The Watchdog]

Ok

If what you say is true.. is their mistake.

They should have notified you and removed the bonus.

However I believe the best thing the manager can do will be to forfeit the bonus from your account.

Contact them and request to speak with a supervisor or manager.

I am sure that they dont want to hold your winnings for a lousy $15 bonus.

You shouldnt taken it though if the terms specified that no deposits should be present on your history. They might give you the "bonus abuse" speach.

 

[chuchu59]

Sneakattack,

If you conversed with support via live chat,could you obtain a copy of the transcript so that we know exactly why they gave you a coupon code for $15? If they gave it to you out of generosity for being a new deposit customer, strictly this should only count as a single deposit bonus. There are casinos who will give you an extra 20 bucks for depositing via neteller in addition to your first deposit bonus. On the other hand, if you had been greedy and did not inform them that you had deposited you may have no one to blame but yourself and they may be right in denying you your winnings.

 

[kenneth2816]

sneakattack

OK

11. Free / Non Deposit bonuses cannot be combined with other deposits or bonuses. Winnings made with Free/Non Deposit bonuses must be cashed and all balances cleared before making a new deposit.



You say you were "given a code for a 15 dollar bonus". Did CS at the casino give you this, or did you get the code from some affiliate site? The terms clearly state you cannot combine a deposit bonus AND a no deposit bonus.

Some casinos will allow you to do this, some will not. I am no fan of RTG casinos, but the people who run this one (and Break Away) are to my knowledge, very ethical.

Perhaps you could post the actual e-mail they sent you so there is some clarity? As it now stands, it would appear you did in fact violate a very clearly stated bonus rule...

 

[sneakattack]

I didnt sign up through any sort of affiliate program.
I took the bonus as a mistake, ive played at a few casinos where as soon as you log on the first time they offer you some sign up bonus and another small bonus usually around 20.
Heres an excerpt from online support.

....
Harold Ackerman: sneakattack: can i get the signup bonus
Harold Ackerman: Owen Ulrich: Sure.
Harold Ackerman: Owen Ulrich: To receive your free $15, just login to the casino software, click on cashier, and redeem coupon code BARHH
Harold Ackerman: Owen Ulrich: The maximum cashout amount is $50 after meeting playthrough requirements. Your account balance will be reduced to zero after making the withdrawal.
Harold Ackerman: Owen Ulrich: This bonus not available for wagering in Craps, Roulette and Baccarat. You must wager the bonus 20 times before requesting a cash out.
Harold Ackerman: sneakattack: could i aslo get the 100% match
Harold Ackerman: Owen Ulrich: You will receive the 100% bonus when you make the first deposit.
Harold Ackerman: sneakattack: i already made it
Harold Ackerman: Owen Ulrich: Oh, I understand.
Harold Ackerman: Owen Ulrich: Let me add the bonus now.
Harold Ackerman: Owen Ulrich: All set.
Harold Ackerman: Owen Ulrich: Your account is now ready/
Harold Ackerman: Owen Ulrich: Good luck
Harold Ackerman: sneakattack: thanks
....

Oh btw the reason there are two names is because the guy sent me the old transcript in the chat.

 

[vinylweatherman]

Misunderstanding

The transcript looks like a misunderstanding. You were given the code and terms for the $15, but when you mentioned that you had already deposited the CS said they would add the deposit bonus for you. What they did NOT do is to tell you to disregard the code they gave you for the $15, which you lost eligibility for by having deposited. If CS actually added both the 100% and $15 without you actually redeeming the coupon the casino does not have a leg to stand on. If you went and redeemed the coupon yourself, well, perhaps SCI-FI will argue that you should have realised from the terms that you had possibly been mislead by CS and should have sought clarification.

As in the long thread about KN, the fact it is reputable does not negate the fact that you broke the terms, and if they believe you should have known better they may limit winnings to the $50 (plus deposit and bonus) as per free $15 terms.
The misunderstanding probably lies in the different ways players interpret "sign up bonus" and "deposit bonus". Some think of these as being two ways of saying the same thing, but many casinos offer a small "sign-up" bonus to be played before the first ever deposit, the main purpose of which is to test the software to see if you like it enough to play for real. Cash-outs are limited on these "free chips" to prevent them from being aggressively targeted by bonus players who never intend to deposit their own funds. The free chip is also only a risk, and cost, to the casino, the player can only ever win, or come out where they started.

 

[chuchu59]

I didnt sign up through any sort of affiliate program.
I took the bonus as a mistake, ive played at a few casinos where as soon as you log on the first time they offer you some sign up bonus and another small bonus usually around 20.
Heres an excerpt from online support.

....
Harold Ackerman: sneakattack: can i get the signup bonus
Harold Ackerman: Owen Ulrich: Sure.
Harold Ackerman: Owen Ulrich: To receive your free $15, just login to the casino software, click on cashier, and redeem coupon code BARHH
Harold Ackerman: Owen Ulrich: The maximum cashout amount is $50 after meeting playthrough requirements. Your account balance will be reduced to zero after making the withdrawal.
Harold Ackerman: Owen Ulrich: This bonus not available for wagering in Craps, Roulette and Baccarat. You must wager the bonus 20 times before requesting a cash out.
Harold Ackerman: sneakattack: could i aslo get the 100% match
Harold Ackerman: Owen Ulrich: You will receive the 100% bonus when you make the first deposit.
Harold Ackerman: sneakattack: i already made it
Harold Ackerman: Owen Ulrich: Oh, I understand.
Harold Ackerman: Owen Ulrich: Let me add the bonus now.
Harold Ackerman: Owen Ulrich: All set.
Harold Ackerman: Owen Ulrich: Your account is now ready/
Harold Ackerman: Owen Ulrich: Good luck
Harold Ackerman: sneakattack: thanks
....

Oh btw the reason there are two names is because the guy sent me the old transcript in the chat.

From the chat, it does seem that you can claim a no-deposit $15 followed by a 100% match bonus but as the CS rep credited you with the 100% bonus first it does seem you are also allowed the no-deposit $15 afterwards. That is explicit in your question 'Could I ALSO get the 100% bonus?' Furthermore, if the casino is arguing that there should only be one bonus per deposit this is exactly what you got as BARHH is a no-deposit bonus and should not be tied to your deposit. Unless it is stated you cannot play with both bonuses simultaneously, I think you should continue pressing for your winnings.

You can go the main page and look for the pitch a bitch section. Since this is an RTG casino, you will need assistance from Montana Overseas. Fill in the form and be prepared for a long wait since they are really slow in handling complaints. I also tried to check whether you can send a PM to the sci-fi rep at this forum but unfortunately there doesnt seem to be one.

I hope this helps. Good luck!

 

[The Dude]

..I also tried to check whether you can send a PM to the sci-fi rep at this forum but unfortunately there doesnt seem to be one.

I hope this helps. Good luck!

Ah, there is one, I just forgot to list him there:
https://www.casinomeister.com/forums/members/

He's aware of the situation and they are looking into this.

 

[sneakattack]

Thanks.
Im in contact with the representative and on the plus note he responds to my PMs. So far its been 5 days with no response from support to either my emais. On the negative side so far the rep is mimicing the other responses, but i just sent him a full explanation of my position. Hopefully i will not simply recieve another prewritten response.

 

[paul1]

Something similar happened to me a couple years ago. I was so used to the way the Microgaming casinos frequently added a little $10 on top of the regular bonus, that when I signed up for what I think was my first RTG place at Portonfino, I took some extra $10 and didn't think anything of it. Then when I tried to cash out $500, they wanted to negate the whole thing the same way in your situation. But eventually they were nice enough to see my mistake and they paid me in full.

I too have seen that Sci Fi has a good reputation, although I have not played there yet. I bet they end up giving you a break and paying you. Let's hope so. Be a real shame to get all excited about that good win at Pick 'Em and then not get it, over a small issue like that $15 extra.

Just goes to show, you shouldn't assume anything in this business. You really got to be careful, especially taking a bonus and trying to understand terms and conditions. They can be confusing. And reputable casinos do have to protect themselves.

Good luck. I'll be looking here to see what they do. I hope it works out well. I'd like to try them some day. And I love that game of Pick 'Em. It is so unique and it is so cool when you hit a big hand. Congrats to you, I hope.

 

[paul02085]

Sci-Fi has always been 1st class. I will be surprised if they dont work this out with you.

 

[SciFiGroup]

Hello,
I've been looking into this and there are really 2 issues. The terms state:

$15 Free Promotion applicable only for new accounts that have no deposit history and that have never redeemed a Free Money Bonus in the past.
Outdated URL (Invalid) >> Click on "$15 Free, No deposit required"

Also on the general limitations, Item #1 it states:
1. Bonuses (which include comp points, coupons, tokens, cash backs, cocktails, vanity cards) cannot be combined, maximum 1 bonus per deposit, unless SPECIFICALLY stated otherwise.

The player made a deposit before coming to chat, and at that point was not eligible for the $15 free anyway. When the rep found out about the initial deposit, they credited the deposit bonus, not the free coupon. The player went to the cashier and redeemed the free coupon on their own which violates the other term. So the player really violated 2 of our terms and conditions.

The casino has returned the deposit and bonus to the players account.

Thanks
Scifi

 

[Pinababy69]

The player made a deposit before coming to chat, and at that point was not eligible for the $15 free anyway. When the rep found out about the initial deposit, they credited the deposit bonus, not the free coupon. The player went to the cashier and redeemed the free coupon on their own which violates the other term. So the player really violated 2 of our terms and conditions.

The casino has returned the deposit and bonus to the players account.

Thanks
Scifi

Here we go again. Okay, technically you are within your rights to void the winnings. But in this case, the player was on live chat with one of your CS reps, and it was definitely clear that they had already deposited. Why in the world wouldn't your rep have stated that the player was not eligible for the $15 n/d bonus in this particular case? I just reread the chat session, am I missing something? Seems kind of underhanded to me, unless I'm reading this wrong.

 

[sneakattack]

If this is such a clear cut issue why does support ignore all my emails. I no longer even get curt prewritten generic cookie cutter responses.

I think theyre are two other points you fail to mention which are far more important.

1. In my conversation with CS i asked if i could also get the 250 match bonus in addition to the 15 free i had been given the code for. The answer was Yes. I was told that i could get the 250 also, meaning in addition. CS told me or at the very least let me believe that both bonuses could be simultaneously claimed.

2. From your TCs: "$15 Free Promotion applicable only for new accounts that have no deposit history and that have never redeemed a Free Money Bonus in the past."
Why was my account credited with a bonus that i wouldnt be able to cashout with. I already had made a deposit so clearly the bonus should not have been given and the onus should be on the casino.

A reversal of one or both bonuses reducing my balance by 265 would seem a reasonable solution, but the current solution effectively takes over 2500 dollars that i won at there casino, away from me the casino customer.

 

[chuchu59]

The CS rep did not do his job properly in not reminding the player that he cannot use both bonuses simultaneously when it is evident that he wanted to claim both at the same time. Furthermore, I clearly do not understand how the $15 could have been claimed after a deposit was made. Surely the software would have rejected it. Of course it can be claimed that the player did not follow the Terms but he was obviously misled and I think the casino should try to reach a compromise with the player than voiding all winnings. Come on, you only gave him an additional $15 and unless his balance had dropped to this mark before making a comeback, his winnings were mainly derived from his deposit and match bonus.

 

[Linus]

SciFiGroup Rep,

Hello,

You said:

Bonuses ... cannot be combined ... unless SPECIFICALLY stated otherwise.

But didn't you "specifically" say otherwise, when your customer asked if he could "also" get the match deposit, and your CSR said yes?

Thank you.

 

[Linus]

Sneakattack,

Update?

 

[sneakattack]

Update:
Nothing to update so far. I have been unable to open any real communication with Sci Fi. My only conversations with the sci fi rep are in this thread. My emails are not replied to and it seems that the online support can only tell me to send emails to support.

I think i will try opening some more lines of communication, if not i guess ill try pitchin a bitch and seeing how that goes.

Edit: Online chat support says that a manager will be available on monday, so im gonna give that a go. Hopefully the sci fi rep will continue looking into the situation since i feel like my situation has been explained in this thread, better than i can explain in an email or online support. Thanks everyone.

Also i sent a fairly long email to support restating my grievances and has online support check that the email was recieved and also had it forwarded to his supervisor.

 

[The Watchdog]

Sci fi...

You guys from Sci fi dissapoint me.

Come on.. how difficult is to solve this issue.

If had the manager position at Sci Fi I would have tried to bring this to a conclusion. Apparently they are not interested on solving this.

For me there is a law that should be applied to every customer: "regardless if the customer is a big whale or a small gambler treat them all the same... You never know when a guy lossing $100 might become the best customer you have ever dealt with...."

 

[Linus]

Update:
Nothing to update so far. I have been unable to open any real communication with Sci Fi. My only conversations with the sci fi rep are in this thread. My emails are not replied to and it seems that the online support can only tell me to send emails to support.

I think i will try opening some more lines of communication, if not i guess ill try pitchin a bitch and seeing how that goes.

Edit: Online chat support says that a manager will be available on monday, so im gonna give that a go. Hopefully the sci fi rep will continue looking into the situation since i feel like my situation has been explained in this thread, better than i can explain in an email or online support. Thanks everyone.

Also i sent a fairly long email to support restating my grievances and has online support check that the email was recieved and also had it forwarded to his supervisor.

Please let us know how it goes, & thanks for responding.

Too many players, I think, just give up. They figure it's not worth their time, or that it was their mistake for having placed a wager with an unregulated offshore operation in the first place.

Unfortunately, some casino figure, as long as a player keeps quiet, they have no reason to "waste" their money on him.


OT- I thought it was funny how the SciFi Rep said your acceptance of their $15 bonus was TWO violations, not just one. I guess that's what you call "casino math."

 

[liquidsoap]

Ive always like sci fi But Ive always got the feeling that I kind of wasnt really welcome there for some reason.
And when I seen the answer to this complaint "The casino has returned the deposit and bonus to the players account." How dare you sci fi, the player and the casino were both wrong. Looks like another casino I will never deposit at again .

 

[paul02085]

OP, you may want to see if Cyndy at VPJ would be willing to help you. She is VERY tight with Sci-Fi.
I am very surprised they are being this way. Let us know how it goes.

 

[sneakattack]

OP, you may want to see if Cyndy at VPJ would be willing to help you. She is VERY tight with Sci-Fi.
I am very surprised they are being this way. Let us know how it goes.

Im something of a newb on this forum, whats vpj stand for. I tried searching the forum but the string is too short. Cyndy sounds like the kind of person who could really help get this worked out, thanks.

 

[swampwitch]

You do not have permission to view link Log in or register now.

Her email is
[email protected]

If anyone can help you with this one, it's her.

 

[spearmaster]

I've already had a word with Sci-Fi. It's the weekend so nothing is happening at the moment, but they promised to review the play, Hopefully we'll hear something on Monday.

 

[Pinababy69]

I've already had a word with Sci-Fi. It's the weekend so nothing is happening at the moment, but they promised to review the play, Hopefully we'll hear something on Monday.

Thanks Spearmaster, hopefully they can reach at least some form of compromise with this player.

 

[CROGO]

My own experience with Sci-Fi is that I signed up and for the $15 no deposit bonus and managed a small win. I was in Germany at the time. They refused to honor my payout claiming I was playing from Poland. (I am not a Polish citizen, and can prove it!) They sent me an IP address, which I traced to Szczecin, Poland, which is 6 km from the German border. I tried to explain that my company’s IT dept. uses leased lines, and that Poland is part of the EU, etc. They refused to look at any other factor except the IP address. The customer service was grossly lacking. (I also did receive a condescending email from Harold Ackerman.)


Since they failed to pay a small amount of money, I will never play there.

A very short-sighted operation.

 

[sneakattack]

So Guess what everyone Sci-Fi now owes me not 1 or 2 emails, but 4. Yep ive sent them 6 emails and theyve ignored the last 6.

This is an issue that Sci Fi really needs to deal with. I would personally advise everyone to stay away from the entire Sci Fi Group.

Thanks spearmaster for looking into the matter, have you heard anything yet?

 

[sneakattack]

So im going to pitch a bitch and contact cindy from VPJ, but i realized that they both probably have alot on their hands and im still trying to resolve this one.

While reading casinomeisters page of things to do before pitching a bitch, it says to go to RTG site. RTGs complaint site however requires you to be 21 while Sci-Fi only requires you to be 18. Im 20, is this going to be an issue of if i fill out a dispute form? The last thing i need is to wait 3 weeks to find out theyve rejected my claim because im 20.

 

[chuchu59]

My own experience with Sci-Fi is that I signed up and for the $15 no deposit bonus and managed a small win. I was in Germany at the time. They refused to honor my payout claiming I was playing from Poland. (I am not a Polish citizen, and can prove it!) They sent me an IP address, which I traced to Szczecin, Poland, which is 6 km from the German border. I tried to explain that my companys IT dept. uses leased lines, and that Poland is part of the EU, etc. They refused to look at any other factor except the IP address. The customer service was grossly lacking. (I also did receive a condescending email from Harold Ackerman.)


Since they failed to pay a small amount of money, I will never play there.

A very short-sighted operation.

There was no mention in the terms and conditions(both general and $15 no-deposit) that players from Poland were disallowed. They only oust several Asian countries, including Hong Kong. Hmmph! Even if they exclude Polish players, you are only playing from poland and if you can prove your residency, there is no reason why they should not cough up the measly amount which would be no more than $50.

 

[Linus]

Good luck, sneak attack.

Unfortunately, this shows the dangers of gambling on the internet. Too many casinos think paying their customers when they win is optional.

Apparantly SciFi is one of them.

 

[Linus]

Sneakattack, looking at their T&C's now, I see, "Maximum Cash Out: 5 Times the amount of the bonus."

Did they add that after you played?

 

[spearmaster]

I will check with them today. They indicated to me that they would look at the logs but for some reason RTG's logging system is a bit antiquated so it will take a little time.

CROGO - very weird...

 

[CROGO]

There was no mention in the terms and conditions(both general and $15 no-deposit) that players from Poland were disallowed. They only oust several Asian countries, including Hong Kong. Hmmph! Even if they exclude Polish players, you are only playing from poland and if you can prove your residency, there is no reason why they should not cough up the measly amount which would be no more than $50.

The amount was $34. I sent several emails asking that they call me at my US phone number. The only reply I received was from Harold Ackerman:

Greetings from all at Sci-Fi Casino! As you were informed in the previous email, all the players from Poland are not allowed to play in this casino, your account clearly shows the following IP address: 83.21.60.199, which is registered in Warsaw the capital of Poland. Our Security Department has banned all the players from Poland and many other countries due to security reasons. Therefore, when a player from a banned country attempts to use the software and change the country or address will get the account closed and all the money will be removed from the account. Please understand that this is a serious business with a good reputation within the gambling industry for more than 6 years. We do not appreciate threats or menaces either. For all the reasons explained above you won't get any of the money you used and your account will not be reopened. Have a good one! Respectfully,
Harold Ackerman
Sci-Fi Casino Support
www.sci-fi-casino.com

Again the IP address tracks to Szczecin, Poland on the German border.

If they want to use the IP address as the sole determining fact, then why not just block people from these IP addresses from playing? It would be easy enough. But they want to take money from these people and use the IP address to deny payments me thinks...

Good thing I didn't deposit any real money here!

 

[chuchu59]

CROGO,

I agree with you on the IP address issue. They could have blocked everyone registering an account from these IP addresses. What I dont understand is why there is no mention of the banning of polish players. What if there is a Polish player registering from the US for example. Will he be banned? What if an account holder who plays regularly goes to Poland on vacation and plays from that country? Will he be banned? The list of questions will go on and on.

Spearmaster,

Since you are helping Sneakattack in his case, can you help CROGO as well. The e-mail from Sci-fi just seems too high-handed. I know that this may not be the whole story but as you mentioned in your last post it does seem weird.

 

[sneakattack]

The 5 times max cashout has been there since i signed up, its not new. However I was planning on cashing out the max 1250 or 1500 im not sure which it is and than trying to accumulate lots and lots of comp points.

 

[spearmaster]

sneakattack, expect contact from Sci-Fi soon.

CROGO - looking into this at the moment.

 

[SciFiGroup]

Hi,
We have reviewed this issue, and we are willing to honor this cashout in the amount of $1250. In our opinion, the CS rep made a direction change in the live chat once they knew it was a deposit bonus. However, we see how this could have been a misunderstanding. We also determined by checking the logs that the extra $15 wasn't a factor. We have made sure all reps will be more careful in the future.

We must be clear that the player did, in fact, violate 2 of our terms and conditions, and that this should not be an excuse to violate terms. We are making changes in our live chat support to assure that the terms and conditions are consulted prior to any involvement with bonuses at the casino.

One other thing I would like to have cleared up. In a followup to our post you suggested this to the community:

1. In my conversation with CS i asked if i could also get the 250 match bonus in addition to the 15 free i had been given the code for. The answer was Yes. I was told that i could get the 250 also, meaning in addition. CS told me or at the very least let me believe that both bonuses could be simultaneously claimed.

These are false statements. This was never said in chat. We need to be very clear about that. That is misleading and it pulled other community members into followup accusations based on false information.

I have worked very hard to resolve this issue, and I appreciate your patience. Your payout will be processed shortly.

Thanks
SciFi

 

[chuchu59]

Pleased to see that the casino does the right thing. I liked the part about the $15 not being a factor for arriving at the winnings. Kudos to spearmaster as well.

 

[Linus]

These are false statements. This was never said in chat. We need to be very clear about that. That is misleading and it pulled other community members into followup accusations based on false information.

Sneakattack quoted the CS chat in full. I don't think he was misleading. Had it been me, I would have interpreted the chat the same way he did.


However,

We have reviewed this issue, and we are willing to honor this cashout in the amount of $1250.

I'm pleased you changed your mind about the payout. I think it's a good thing when casinos maintain an open line of communication with players - both the ones they already have, and ones they may have in the future.

 

[Pinababy69]

Absolutely agree Chuchu. Thanks Sci Fi for restoring a little bit of faith, it's been a rough month, lol. And thanks Spear.

 

[paul02085]

Kudos for Sci-Fi working this out. They are a class operation. Thanks to Spear also.

 

[spearmaster]

Sneakattack quoted the CS chat in full. I don't think he was misleading. Had it been me, I would have interpreted the chat the same way he did.

Just to be clear, Linus - SciFi is referring to the fact that Sneakattack literally claimed that CS had said "Yes" he could have both bonuses.

1. In my conversation with CS i asked if i could also get the 250 match bonus in addition to the 15 free i had been given the code for. The answer was Yes. I was told that i could get the 250 also, meaning in addition. CS told me or at the very least let me believe that both bonuses could be simultaneously claimed.

If you read the chat, the word "Yes" most definitely does not exist.

 

[chuchu59]

Just to be clear, Linus - SciFi is referring to the fact that Sneakattack literally claimed that CS had said "Yes" he could have both bonuses.



If you read the chat, the word "Yes" most definitely does not exist.

In the chat, the CS rep almost certainly meant 'yes' when he replied to SA's question as to whether the 100% match bonus could also be claimed in addition to the free $15. In fact, isnt it true that both bonuses can be claimed by the same player although they must be claimed separately and in a sequence ie the $15 first,played through, withdrawal made if any and then the match bonus is claimed and the whole process is repeated.

 

[paul1]

I'm glad I logged on and looked at this thread. I was hoping this would work out. Looks like all's well that ends well.

And it looks like they are a good casino. I'll have to try them some day.

 

[spearmaster]

In the chat, the CS rep almost certainly meant 'yes' when he replied to SA's question as to whether the 100% match bonus could also be claimed in addition to the free $15. In fact, isnt it true that both bonuses can be claimed by the same player although they must be claimed separately and in a sequence ie the $15 first,played through, withdrawal made if any and then the match bonus is claimed and the whole process is repeated.

The CS rep most definitely did NOT say "Yes". I agree that his response could have been interpreted either way, and as you will note I initially indicated that it looked as if he had allowed both bonuses - but then I also saw where the confusion was as well.

Both bonuses may obviously be claimed if they are done in the correct order, just as any consecutive bonuses at other casinos provided each bonus has had the terms and conditions met in full.

 

[CROGO]

OK, so I have learned that the IP address is owned by Telekomunikacja Polska, which in turn is a subsidiary of France Telecom. (You could look it up!)

Does this mean I was really playing from France?

Can’t they route their Internet traffic any way they want?

Thanks for the effort Spearman. I wasn’t going to complain here about a no-deposit bonus, but I saw the topic and wanted to share my experience. I certainly hope you can get in touch with Harold Ackerman’s boss. I don’t think I could get that high, but someone at Sci-Fi should read his emails. I can’t imagine a brick and mortar casino employing anyone who mocks its customers like that.

 

[sneakattack]

Thanks So much to everyone especially spearmaster. Im glad this has been worked out.

The point about the yes, is one i believe of interpretation. It was not as the sci fi rep said outright said, but i believed it was implied, but at this point it seems a null point that should be left to die.

I have recieved 2 emails from sci fi saying my cashout is being processed and being sent to neteller. I cant check my account right now, but i believe the cashout should be processed some time today if it hasnt already.

Once again thanks to everyone in this thread and i hope CROGOs issue gets worked out.

 

[sneakattack]

Ive got to give sci fi credit here: The cashout was transfered directly to my account and the remains of my balance was put back into my accout, which is quite nice now i can try and rack up some comp points.

 

[spearmaster]

Ive got to give sci fi credit here: The cashout was transfered directly to my account and the remains of my balance was put back into my accout, which is quite nice now i can try and rack up some comp points.

Good for you! And good for Sci Fi!