Resolved N1 is unbelievable to impossible

[Paimonah]

Hello everyone.
I have experienced incredible things with the N1 Casino in the last few days and I would be very interested to know if you have ever experienced something like this, both in the N1 and in other casinos:
First of all, it was only a really small amount that I won through the free spins offer, around €25, and then it started!
I had already been verified there for a long time, but I had to completely re-verify myself for this small payout. Said and done!
The next thing was that I often only deposited there with ewallet, in my case Neteller, and now this withdrawal option had disappeared for me. But you could pay out with Mifinity instead, which is what I tried - The emphasis is on "tried" because my withdrawal kept getting canceled, again and again. Then I was told I could only withdraw using Neteller because I had made all of my deposits using this method! Then I had to send screenshots in the chat to prove that this withdrawal method doesn't exist for me! Of course I did too!
The next oddity was that I was told that my account would now be temporarily deactivated while the manager made the "manual" payout to Neteller. Even that took several days and it happened: NOTHING!!!
After almost a week, I was finally informed by email that suddenly it wasn't working to send my money to Neteller. As an alternative to Neteller, I of course also have a Mifinity account as an ewallet! Since I was not yet verified with Mifinity (since no deposit was made with Mifinity), I sent screenshots from Myfinity for verification.
I found the worst thing about the matter was that they ONLY responded to my email with requests for my BANK ACCOUNT DETAILS - Absolutely no explanation or reason why Mifinity doesn't work as an alternative for me either. Just constant requests for my bank details - nothing more, nothing less!!!
To be honest, I felt really NEEDED to do this!!! To be honest, not entirely voluntary... but for me it was ONLY about the principle! Man, was I angry!
Now I finally provided my bank account details... 3 days later nothing again!
I pointed out by email that I had already sent my complete data 3 days ago - I then sent another screenshot which showed EXACTLY WHEN I sent the email. Again no response except: “Please share your bank account details!”
If I hadn't been so angry I would have actually laughed my ass off!
To be honest, as a customer you feel neither valued nor taken seriously. That was ABSOLUTELY intentional on their part, definitely not an accident! This customer service did absolutely everything wrong that you could possibly do wrong!!!
Final questions for you:
- Have you experienced something like this at N1 or another casino?
- Why are you forced to use only ONE CERTAIN withdrawal method in an online casino (determined by the casino!)
I've always known it this way: You MUST make a withdrawal using the same method you used to deposit (in my case an ewallet). Logically, there are reasons for which method you choose or not!
Yes, I did end up getting paid... but under what circumstances?!?
Now I'm really looking forward to your thoughts and opinions ;-)

 

[Jono777]

Apologies one and all, not in the re-paragraphing mood today lol

 

[Paimonah]

Apologies one and all, not in the re-paragraphing mood today lol

Thank you very much for your feedback after I asked a serious question about the N1 casino and your opinion on it ;-) ... also really appreciative

 

[Jono777]

Thank you very much for your feedback after I asked a serious question about the N1 casino and your opinion on it ;-) ... also really appreciative

Sorry if you did not see the "funny" side of my post, it is a known fact here that I've often over the years re-paragraphed to make it easier on the eye and readable.

I'll pre warn you though that you'll a similar response from most in that 90% will not be bothered to read such a huge chunk of text.

 

[nfehily]

I do think its petty to have a go at people for grammatical errors etc, when sometimes these people are brand new to the site and are stressed out about their situation at the same time.
Its not the best way to make a first impression imo. Jus sayin.

 

[Paimonah]

Sorry if you did not see the "funny" side of my post, it is a known fact here that I've often over the years re-paragraphed to make it easier on the eye and readable.

I'll pre warn you though that you'll a similar response from most in that 90% will not be bothered to read such a huge chunk of text.

Yes everything alright

- I just thought that I left paragraphs and didn't write EVERYTHING in a row.

I just didn't want to leave a blank line between each paragraph just to make the whole block seem even bigger than it already is.

Nevertheless, thank you very much for this constructive criticism,
even if unfortunately in my opinion it completely misses the topic ;-)

In Germany you would say: "Sit down: 6!"

lol

 

[maxd]

@Paimonah , you neglected to mention that you came to us with a PAB on this and quite quickly the casino people gave you the info you needed to get paid. I believe the issue was regulations against casino transactions in your country.

You refused to give the necessary info. That was what had stalled the process for several days, IIRC. I believe we ended up here:

I've told you what you need to do to get paid.
I've told you the reasons why.
I've told you that the guys I'm talking to are trustworthy and wouldn't say "no ewallets" [due to restrictions in your country] if that wasn't the case.
You can either comply with their request and get paid, or insist that you won't comply in which case you very likely won't get paid.
The choice is yours.

note: the "[...]" text was added here for clarification.

When you did finally give it you were promptly paid.

Mad is one thing, spinning the story so you look like the victim is something else entirely.

- Max

 

[Jono777]

I do think its petty to have a go at people for grammatical errors etc, when sometimes these people are brand new to the site and are stressed out about their situation at the same time.
Its not the best way to make a first impression imo. Jus sayin.

Petty maybe but plenty over the years / month's have pulled members up over this sort of thing.

Experienced member of 9 years tells me they're not new lol

FWIW, I was not being petty, I made a joke based on times gone by which sadly only Max seemed to "get" but also at the same time advised the OP that if I didn't mention it, others would.

Time served here and experience I have learnt that seasoned members will just click away from an unparagraphed post.

 

[Paimonah]

- Max

Well, “prompt” isn’t quite right after a lot of back and forth in 1.5 weeks.
But it wasn't a lie on my part when they kept me in the dark for several days, initially giving me false information like: "The account needs to be temporarily deactivated so that the manager can 'manually' pay you out using Neteller!"

This has been vehemently claimed for several days, although if we're honest, having to deactivate an account in order for the manager to make a withdrawal is really nonsense. I got the information from you, Max, about why the casino suddenly can't pay with e-wallets anymore, right.

I then gave my bank details because it said that Mifinity wasn't possible either (no explanation as to why it was still shown to me).
I have also sent the screenshot with the date + time of my email with the bank account details to you and the casino. There was no response at all from the casino (as I mentioned before), just a constant loop of “We need your bank account details” (over and over again).

Anyway, in my opinion this was very poor communication from customer service!
And no, I don't feel like a "victim" (since I've already been paid as mentioned), but rather a CUSTOMER!

And yes Max: You are doing everything well and have done a great job – thumbs up and thank you very much!

 

[Paimonah]

Petty maybe but plenty over the years / month's have pulled members up over this sort of thing.

Experienced member of 9 years tells me they're not new lol

FWIW, I was not being petty, I made a joke based on times gone by which sadly only Max seemed to "get" but also at the same time advised the OP that if I didn't mention it, others would.

Time served here and experience I have learnt that seasoned members will just click away from an unparagraphed post.

Ah ok Jono, so that was an “insider”

Sorry, but I didn't know that.

And yes, I'm sorry that English isn't my native language, but I'm trying my best as an old woman. ;-)

 

[nfehily]

Petty maybe but plenty over the years / month's have pulled members up over this sort of thing.

Experienced member of 9 years tells me they're not new lol

FWIW, I was not being petty, I made a joke based on times gone by which sadly only Max seemed to "get" but also at the same time advised the OP that if I didn't mention it, others would.

Time served here and experience I have learnt that seasoned members will just click away from an unparagraphed post.

I got the 'joke' (as I'm sure many others did). I just found it unnecessary.
Justify it all you like, but I think it's nasty. My tuppence FWIW.

 

[Paimonah]

I got the 'joke' (as I'm sure many others did). I just found it unnecessary.
Justify it all you like, but I think it's nasty. My tuppence FWIW.

Many thanks for your support ;-)

What I just wanted to share was my displeasure that I now feel for this casino.

In my opinion, the people here can definitely tell us how things are going in certain casinos, for example with regards to withdrawals and deposits, as well as customer service.

Unfortunately it was just a strange story for me that I wanted to share and asked for feedback from other players.
Nothing more, nothing less!

 

[Jono777]

Ah ok Jono, so that was an “insider”

Sorry, but I didn't know that.

And yes, I'm sorry that English isn't my native language, but I'm trying my best as an old woman. ;-)

Like I said, there was never any malice nor bad intent, may not look like it but actually was trying to help and save some time, all good and no hard feeling at all.

You have taken it much better than someone else I could mention who IMO is nit picking

 

[nfehily]

Like I said, there was never any malice nor bad intent, may not look like it but actually was trying to help and save some time, all good and no hard feeling at all.

You have taken it much better than someone else I could mention who IMO is nit picking

 

[Paimonah]

Like I said, there was never any malice nor bad intent, may not look like it but actually was trying to help and save some time, all good and no hard feeling at all.

You have taken it much better than someone else I could mention who IMO is nit picking

So I'm not mad at you ;-)