N1 casino group duxcasino take care

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
i deposited 50€ through neteller and won a little bit

deceided to withdraw 150€

now this e-mail comes:

Hi there,

We had a look at your withdrawal and can see that you made a deposit without wagering it.

In order to make a withdrawal, a player must play through active deposited amounts at least 3 times prior to withdrawal. This procedure is in line with anti-money laundering practices. The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.

So we kindly ask you to wager the deposit the required amount and then a new withdrawal can be created.

I have canceled the withdrawal you had pending now so you can start to wager the funds.
Best of luck now!

Best regards,

DuxCasino Payments Team​
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Pretty standard really; it's in their terms. Disappointing I know, but play carefully and you should be able to withdraw once you've wagered - you're already up.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I know a lot of casinos have 1x play thru on deposits which is actually quite common but 3x is just taking the piss
This has nothing to do with AML it's more to do with making it hard as possible to manage a withdrawal..

You're thinking in terms of UKGC, not the wild west of Curacao ;)
 

9HOURSAWAY

Experienced Member
PABnononaccred
Joined
Aug 3, 2018
Location
Nottingham
This is yet another way of giving the casino the advantage over the player. If someone is regularly depositing thousands then withdrawing after a few spins then fair enough, that may arouse suspicion of money laundering, but the vast vast majority of players are just regular folk and the casinos know this, being made to play through once is bad enough, but three times is just taking the absolute piss!
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
it ended in a spiral, was happy with the 50 deposit and 150 wd, casino f**** me --> unfair action
not satisfied ....

ended in total 500€ deposits (in other casinos) ....... lost


3times wagering for a real money deposit is an unfair action

casinomeister accredited N1 casino with 9.7

duxcasino is part of the group WTF
 

Halvor

Experienced Member
Joined
Apr 3, 2018
Location
Malta
it ended in a spiral, was happy with the 50 deposit and 150 wd, casino f**** me --> unfair action
not satisfied ....

ended in total 500€ deposits (in other casinos) ....... lost


3times wagering for a real money deposit is an unfair action

casinomeister accredited N1 casino with 9.7

duxcasino is part of the group WTF
How exactly is it an unfair action when it's clearly stated in their terms?

And maybe more importantly how are they or anyone else to blame for your decision to gamble away 450 additional euros at completely different sites afterwards?
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
it ended in a spiral, was happy with the 50 deposit and 150 wd, casino f**** me --> unfair action
not satisfied ....

ended in total 500€ deposits (in other casinos) ....... lost


3times wagering for a real money deposit is an unfair action

casinomeister accredited N1 casino with 9.7

duxcasino is part of the group WTF
duxcasino isn't accredited though. Plenty of casino groups don't have all accredited.
@Casinomeister did you get a new rep for N1?
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Come on, 3x is clearly a piss take IMO. How anyone can defend that with a straight face is beyond my comprehension. Whether it's in the terms or not, it doesn't make it right.

It's about time people took more of a favourable view towards players on here rather than protesting the innocence of multi million pound companies.

Bottom line is it was his money to withdraw, not the casino's.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
It all depends on your history. If you are new there, 100% sure this rule will apply. If you are a regular and hit substancial win early, you can just ask the manager for common sense and they will pretty much always approve. That’s if the agent didnt already approve it when he recognize you. There will always incompetents that sure like in every company. But if there is one customer support that will forget about stupid terms if they know you and you actually talk to them as human beings, its exactly homemade softswiss support. It works in the opposite way also. If you are rude and lack humanity, be ready to deal with the most awful bunch of retards you have ever deal with. So be nice and make minimum 20 euros deposits instead.
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
N1 Casino only has a 1x wagering on a cash deposit which is great. Duxcasino... While it may be part of the group. It has its own terms and use 3x wagering which isn't great.
 

franzihal1999

Newbie member
Joined
Jul 24, 2015
Location
Germany Hessen
It all depends on your history. If you are new there, 100% sure this rule will apply. If you are a regular and hit substancial win early, you can just ask the manager for common sense and they will pretty much always approve. That’s if the agent didnt already approve it when he recognize you. There will always incompetents that sure like in every company. But if there is one customer support that will forget about stupid terms if they know you and you actually talk to them as human beings, its exactly homemade softswiss support. It works in the opposite way also. If you are rude and lack humanity, be ready to deal with the most awful bunch of retards you have ever deal with. So be nice and make minimum 20 euros deposits instead.


had lots of deposits and withdrawals there the last 3weeks, and i asked for a supervisor -no help
i self excluded me the next 6month from duxcasino
so they lost me keep on depositing there

gladly a rep can check my deposit and withdrawal history deposited very frequently

chat told me to 100% wrong wagering (played 15minutes with 80cent stake aswell) (10minutes on 40c) and only 30€ wagered?
also you have no track on your realmoney (without bonus) wagering, chat have 20people in waiting line most the time
and 3x wagering deposits ...really?


there are better places to burn money out there with FAIR rules
 
Last edited:

sufferinsilence

Senior Member
MM
Joined
Dec 13, 2017
Location
Belgium
They could atleast let you withdraw the winnings, they shouldn't be held hostage. So you deposit 50, win 100 and you should be able to withdraw that 100 since it wasn't part of the deposit. Simple really but probably too simple.
 
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