My latest Rival experience....I'm done

[oldtrvlagt]

I've played almost all the Rivals...won some...lost some so it isn't about winning or losing. I've played at Mayan Fortune for maybe a year and a half. Cashed out a few times..no biggy. I deposited Tuesday and lost. Received an email from them after that regarding a whopping $10 free on Friday. I decided NOT to use my original laptop as it overheats and is a pain in the butt after about 30 minutes. Having bought a new one I thought...I'll just download the software on that and play. Well.....I downloaded the software and signed in and I got a nifty little message that said my account was locked. Now, I have NEVER had this happen before. Bonus banned yes...account locked no. So, thinking it was a glitch I naively email support. They said:

Regrettably your account was automatically locked by the security system because you are linked to too many duplicate accounts within Rival powered casinos.

As by the user agreement, only one account per casino per household/computer/ip is allowed and therefore your account was locked.

Of course I said:

I understand the user agreement...I DO NOT WANT another account...I have a NEW computer that I downloaded the software on. I thought I had the correct username and password. If I didn't then why did it log me in..and then I get the message my account is locked? I DID NOT sign up for a NEW account. Would someone like to explain this further? And who really cares if I play at more than one Rival casino? As long as I spend money, abide by the T & C's, and have only one account?

And then they said:

Following up on your email.

We would like you to know that it is indeed allowed to have one account at each casino, however only one account per casino, per household/computer/ip-address is allowed.

As such, there are a number of multiple account created at your household, at this and other Rival casinos, which is why your account was flagged and locked by the system.

Thank you for understanding.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Don
Mayan Fortune Customer Service

Then I said:

Sorry but my husband has two accounts at two different Rival casinos that I do not. No one else lives here so I would like to know who does..unless it is the dogs. I have never had this problem in the past and just played a few days ago and you accepted the deposit. I think if you can take the money you can explain further.

Then finally:

Your account has once again been reviewed by management, however, the decision stands.

If you have any questions, please don't hesitate to contact our support staff.


Kind Regards,

Security Manager
Mayan Fortune

I'm done...I now, after reading these emails,I DO NOT trust ANY of them. How am I supposed to when NO ONE wants to give a straight answer? They can certainly take deposits and have had NO problem in doing so and then out of the BLUE lock my account? I don't think so.... as a disclaimer this is my own personal experience (one I didn't think I would ever have to go through)..everyone else may have no trouble at all but I have lost all faith in this whole lot. I've thought about this the last couple of days and decided it isn't worth the hassle...I have no need to defend myself when I have done NOTHING wrong. Life is too short! l

 

[vegetagirl2008]

That is the most stupidest thing I ever heard of. How about when your home and you have to reset your modem, doesn't your IP address change. You cannot have the same IP address for a lifetime. That does not happen. I hope you get this sorted out.

 

[Balky]

I play Rival alot, love their slots and keno, but this is extremely unprofessional. They deny your right to play from another PC if you have trouble with your computer or have bought a new one?!? How can the management consider this issue and confirm the decision? I dont get this!

 

[Deeplay]

LOL This is about the dumbest thing I have ever heard crawl from a casinos mouth. I work with multiple PCS daily weekly and somtimes over many IPS ... e.g i travel alot becuase of work and between those times and moments of peace I can spend an hour or 3 trying to hit big. So bad its damn funny. I remember shooting an email of to 32red told em I would be playing from a different country IP. Less than 1 hour later the reply - "no probs enjoy we have marked this down on your account". I lost 400 in the session abroad. Are you listening Mr Rival :? nuff said!

 

[Westland Bowl]

Are frontal lobotomies a requirement for Rival casino owners? I'm surprised Rival hasn't considered that a player may change or upgrade to a new computer. And what's with this evasive answers that don't address the question at hand? I've seen this before....let's see....wait, oh yeah, it reminds me of Heroes Casino management.

 

[paulcr]

This happened to me too at DaVinci Gold and Vegas Regal.

I was a regular player for months. Got a new laptop and reinstalled the software for them, used the correct username and password and voila, locked accounts. I played fine earlier that day as well.

I am amazed that any rival casinos can be considered for accredited status while these problems exist.

 

[LaurieJim]

Just downright stupidity on Rivals part, thats just freaking unreal................laurie

 

[bb28]

I think a rival rep should address this issue and be willing to respond, particularly concerning account closure when the OP is pretty clear about there being NO duplicate accounts.

 

[mistye81]

Been there, I think that the Rival system automatically locks you out, and it is up to the particular casino management to decide whether you are worth opening the account back up. I had my accounts locked across them all except Slotocash, and only a few of them allowed me to have my account reinstated. Mayan Fortune was not one of them, they refused, along with several others. I don't understand it, and never will. I had been a depositing player at all of them.

 

[paulcr]

They may lose a lot of customers who may be upgrading to Windows 7 shortly and choosing to do a clean install.

 

[miranda_x]

they should take an example at intercasino and everest casino where my son also has an account and when his computer was being in maintenance he played on mine and they didn't complained about two different accounts being used on the same ip adress. i kind of like vegas regal so in order to keep playing there i cannot reformat? what a load of bullocks geez

 

[silkprint]

I wouldn't bother either Old . Who needs the aggrivation

 

[RobWin]

As an affiliate of most Rival Casinos (not all) but most, I've got to say that their "Player Retention" totally sucks!!

They all need to go back to "Player Retention Training 101" real damn quick..
____
____

 

[silcnlayc]

I own 2 wireless laptops and a desktop all working.....This is truly a very stupid thing any casino can do.....where's the rep when you want one??? Fortunately , I do not play at but 2 and I do use both laptops there and strange that I have not had this issue come up....

This is like saying you can only use one car to go to any landbased casino when you own 3.....geezes....

.

 

[pinkfloyd]

when a friend of mine comes to visit she logs into her mg account through my latop where i have the game allready installed and never had an issue
and some times ill visit her and take my laptop and we both have the same casino running from different machines , we have a few drinks and yell for free spins , it makes for an enjoyable night
i would shudder to think that a casino would not want our business

i understand that poker sites must do this sort of thing to stop collusion , chip dumping



i allso have 3 friends who share a house who are mad on party casino
all 3 play fine , have no issies with payouts or lockouts
and constantly log into their own accounts through other pcs because one is unavailable
one wow addict will pinch the best gaming pc so his missus jumps on his to play keno till hes done , then log off straight back to hers and he logs in to play poker on his
why would party want to stop her possible income for 4 hours beauce shes on another pc ?


i could understand it tho , if 17 people logged in from one ip took one bonus and never played any more fair enough
and if a casino isnt flexible enough to realise this is different from me going to a friends , logging on and spening $20 at 18c a spin for a few hours while i visit , well my $20 isnt good enough for them





its the same as when we go to a land based casino , sit at the same table or next to eachother at the slots
errr sorry sir , we are denying you the $50 win due to the fact you where sitting next to someone you know .

 

[felicie]

It's about husband and wife (and all the other 2ish,3ish relationships!) = 2,3 accounts in one house isn't it? They're so afraid someone may get an extra one of those fabulous freebies they shove at us and then God forbid have to pay us $50 on it. I think we should each do the following:

- Pick one Rival and forget the others exist.
- NEVER use the dangling (in your face) bonus (only used for name-calling later)

And then maybe, we wont be multiple accts and/or bonus whores and Rival wont be pimping out new casinos every couple of months. I said maybe.

 

[Nifty29]

If you had created a NEW account I could understand them being careful....but signing in from another PC with your EXISTING account????? How is that a security risk???

So, they are saying you cant use your account on any other PC?? Well, unless you know for certain that nobody EVER in the whole history of FOREVER has created an account using that IP??

I was impressed when they opened the London Eye, but this is a work of art!

 

[RobWin]

I know that in my shack here we have 5 computers all running off of the same IP Address because they are all hooked up to the same router with a Static IP.

What is unique and different about those 5 computer addresses though is that each individual one has its own unique "Mac Address" as an identifier. All casinos need to dig thru the rabbit hole a little deeper every now and then and they could actually see the difference.
____
____

 

[KasinoKing]

I'm done...I now, after reading these emails,I DO NOT trust ANY of them. How am I supposed to when NO ONE wants to give a straight answer? They can certainly take deposits and have had NO problem in doing so and then out of the BLUE lock my account? I don't think so.... as a disclaimer this is my own personal experience (one I didn't think I would ever have to go through)..everyone else may have no trouble at all but I have lost all faith in this whole lot. I've thought about this the last couple of days and decided it isn't worth the hassle...I have no need to defend myself when I have done NOTHING wrong. Life is too short!

I totally understand why you're so pissed at Rivals insane policies (like many others), but I have just one question if your life-span can stretch to it :
Have you tried downloading & logging in to any other Rival casino on your new PC?
It would be interesting to see if ALL your Rival accounts are blocked.

BTW, like many others here I now have a desk-top, an old slug-like laptop, and a new fast laptop - I have installed many Rival casinos across 2 or more of these PCs and never had any problems like this (touch wood!).
KK

 

[oldtrvlagt]

O.K....I guess I was just so P.O.'d I just wanted to be done, however, I received an email from a different one that said I had a new "bonus" in the casino. Let me download that one and see what happens. I will try this one more time.....if it happens again when I download and log in that will be that. I still will not deposit to any of them because of the sentence (you have multiple accounts through out the Rival network). If this guy is telling me that then what is preventing another one (after depositing) of saying the same thing, if, for some reason I actually try to cashout?

For now, I consider them all guilty by association and I will not throw good money after bad.

I will update this once I try downloading the other one.

And, "Thanks" to everyone...it is really sad that there have been other people this same thing has happened to and we are all left in the dark.

Karen

 

[oldtrvlagt]

Update....just downloaded another one and the same thing happened "account locked".

Now, to add to this drama, I received an email from someone affiliated with Mayan Fortune that straightened out my account. I did download and was able to log in o.k. That still, IMHO, doesn't make it right, and it means that I would have to know someone who could "fix" my account at each casino as I'm assuming each one will say "account locked". All of this over downloading to a new PC. My decision to NOT play still stands.

Thanks..and good luck everybody.

 

[cheetahwind]

I'm on the opposite. So far I've had some rather good luck with Mayan. Have cashed out on several occasions and have always felt the customer service was great. Have you actually tried to use live chat or e-mail them? Most of the times I contact them and any issue I have is normally resolved within the hour.

 

[chayton]

Back when I was able to play at Rival I had accounts at maybe 5 or 6 of them. One day I went to log in to one and got the "locked" message, so tried the others and they were also locked. I wrote support on the first one (sorry can't remember which one it was) they wrote back and said the account was being reviewed and then they reopened it. But it was reopened across ALL the accounts, not just that one casino.

You said you checked your one other account and it was locked and THEN you got a mail that your Mayan one was reopened. Maybe check the other one now and see, they might have opened the others too...?

 

[oldtrvlagt]

Chayton...I downloaded the software from a couple others on my new laptop...account locked. I also tried an experiment with the new Vegas Days. Never downloaded before only on the new computer. Signed up....account locked. Chatted with CS (Thomas)...he looked at something and came back and said it was locked and will remain locked. The transcript of the chat comes from "this is vegas"...no big surprise. So I uninstalled and am not going to worry about it. Slotocash is the only one that figured out it was a new computer and actually lets me log in. IF...and it is a big IF I ever get the urge to play those slots it would be at Slotocash. I vehemently DO NOT TRUST the others.

 

[chayton]

oh well, if they don't appreciate your biz.... At least you've got one Rival left to play at, and SlotoCash is one of the better ones anyhow.

 

[RockbetJohn]

I looked into the accounts and had security get back to me. They told me multiple accounts were involved but I'm chatting with the player at the moment to clear things up.

 

[vinylweatherman]

I looked into the accounts and had security get back to me. They told me multiple accounts were involved but I'm chatting with the player at the moment to clear things up.

Funny, this was NEVER a problem until the OP got a NEW COMPUTER

Then, suddenly it was a MASSIVE problem. The OP did NOT create ANY new accounts, merely logged in using EXISTING details. The number of accounts being UNCHANGED between play on the OLD computer and play on the NEW computer.

Further, it was ONLY when downloading to the NEW computer that the accounts were locked, and then it was EVERY TIME, not just once or twice.

Whatever "multiple accounts" existed, they existed BEFORE the player changed computers, so why didn't they find accounts getting locked out then?


Now, digging a bit deeper.

I've played almost all the Rivals...won some...lost some so it isn't about winning or losing.

Regrettably your account was automatically locked by the security system because you are linked to too many duplicate accounts within Rival powered casinos.

Now, this isn't about "duplicate accounts" in the traditional sense, as in:-

As by the user agreement, only one account per casino per household/computer/ip is allowed

This is that infamous "central database" up to more mischief. This NOT about a player having more than one account PER INDIVIDUAL CASINO, it is about a player playing at TOO MANY CASINOS THAT HAPPEN TO BE USING RIVAL SOFTWARE, more of a "too many accounts in the network" scenario. There is probably yet another parameter in this mischievous database that sets a ceiling on the number of accounts an individual player can have at Rival software powered casinos as a whole.

Further proof this was about too many accounts at the NETWORK level, and not with individual Rival "skins" is garnered from this experiment:-

also tried an experiment with the new Vegas Days. Never downloaded before only on the new computer. Signed up....account locked.

Clearly ONLY a single account at Vegas Days, but the NETWORK - a different matter, maximum already breached, and tried to open yet another account on top at a new "skin" - thus network lock triggered immediately.

With the rapid deployment of new and so called "independent" Rival casinos, this parameter is getting breached more and more often. This is looking very much like the Cassava (888.com) operation, where what APPEAR to be a fairly large number of INDEPENDENT casinos, are in fact ONE casino overlain by a large number of "white label" skins. I recall that there are only TWO MAIN OPERATORS behind almost ALL Rival powered casinos, plus a few truly independent ones, like SlotoCash (so explaining why this problem did NOT affect SlotoCash in the same disastrous manner).

If a player has played at "almost all Rival casinos", they probably DO have MANY accounts through the various "white label" skins with both these main operators.

Quite why this was ONLY picked up when there was a change of computer is baffling, but it should be a WARNING as to the direction "policy" is taking at Rival at the SOFTWARE level.

The fact that these machinations are completely ILLOGICAL, and mostly ROBOTIC in nature, with it seeming to be IMPOSSIBLE for a "mere human" to use a bit of common sense and even EXPLAIN what is going on, let alone FIX things where the robotic database has got it wrong, and merely upgrading to a different computer to play the SAME accounts is definitely such a case.

What IS now becoming clear is that you most certainly are NOT allowed to play at "almost all the Rivals", and the more Rivals a player plays at, the more likely they are to trigger these lockdowns and bonus bans.

I have read many posts complaining about bonus bans and locked accounts, and one thing in common the complainants have is accounts at MANY DIFFERENT Rival casinos, whereas the ones who have little to complain about play at relatively FEW Rival casinos.

Once you get their attention, it seems the "review" that takes place is at the Network level, and here they decide how many different "skins" they will NOW let you play at.

Been there, I think that the Rival system automatically locks you out, and it is up to the particular casino management to decide whether you are worth opening the account back up. I had my accounts locked across them all except Slotocash, and only a few of them allowed me to have my account reinstated. Mayan Fortune was not one of them, they refused, along with several others. I don't understand it, and never will. I had been a depositing player at all of them.

Again, references to quite a few (too many?) accounts across the Rival portfolio getting whittled down at the network level to a more acceptable level.

"...across them all except Slotocash" and " only a few of them allowed me......reinstated".

Quite how this is decided is a mystery, but when it is about different skins and a single operator, individual casinos do NOT "lose out" by saying "no", and the overriding operator does not lose out on potential profit by giving a mixture of "yes" and "no" replies through individual managers for account reinstatement.
This might be an alternative to a network wide "bonus ban" followed by a few individual, seemingly independent, casinos reinstating bonuses.

 

[NicolasJohnson]

@ oldtrvlagt and paulcr

I'm sorry we made a mistake with your accounts. I found them closed in our back end. I just wanted to pop by and tell you they have been re-opened and you will find a $50 Free Chip in your cashier as an apology for the whole issue. :notworthy

Sorry I missed this thread.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[Nifty29]

Nicolas, you continue to provide great Customer Service and assistance to those players at CM who have had issue at Vegas Regal - well done!

I think its fantastic that he put $50 in those accounts to say sorry and recognize the inconvenience those players suffered.

In contrast, after my MONTH-LONG issue of being completely ignored and lied to by Rockbet, you know what I was given??

ZIP. NADA. NUTHIN.

(unless you count blaming some nameless person and posting some clear untruths)

..and most of you know just how bad that situation was.

I hope anyone reading this compares the Vegas Regal response to a MINOR problem with the Rockbet response to a MAJOR problem and draws the inevitable conclusion.

 

[chuchu59]

It seems that Rockbet is so scared that Nifty will be able to cash out on a free chip (100x playthrough) that they wont do anything as a token of apology him. Taking advantage of a system error or whatever it is to confiscate players' winnings is downright cheap imo.

In the past all Rival casinos except sloto can be tarred with the same brush. However, some Rivals seem to have seen the light and customer satisfaction is one of their priorities. Vegas Regal is stepping in the right direction though they could now look at the speediness of the ridiculous 4-5 day pending withdrawal period if they treasure their customers.

 

[vinylweatherman]

@ oldtrvlagt and paulcr

I'm sorry we made a mistake with your accounts. I found them closed in our back end. I just wanted to pop by and tell you they have been re-opened and you will find a $50 Free Chip in your cashier as an apology for the whole issue. :notworthy

Sorry I missed this thread.

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

WHY is this happening. It is UTTER NONSENSE. How the HELL does upgrading your PC result in all the alarm bells going off in your "back end". These players didn't meet with such sensible approaches from OTHER Rivals, who started handing out accusations of "multiple accounts", and WILL NOT SEE SENSE that it was a mistake - a cock-up where upgrading to a new PC messed up the anti-fraud system.

WE can have NO CONFIDENCE in the fairness of an anti-fraud system that acts in this irrational manner when faced with VERY LEGITIMATE matters such as a player getting a new PC. What is WORSE is that in some cases WINNINGS can be CONFISCATED WITHOUT APPEAL based on these "flags", and even where NO winnings are involved, even though the player is INNOCENT, and a MISTAKE found in the Rival "back end", there are other Rival casinos that STILL insist the player is GUILTY despite evidence to the contrary.

There is clearly something SERIOUSLY WRONG with the automated fraud detection systems, which probably means they have been programmed on a FALSE PREMISE of how to detect incoming fraud events, perhaps based on a flawed model of how the internet, ISPs, client machines, and destination servers, interact in the REAL WORLD, rather than the THEORETICAL DESIGN MODEL of the internet.

For example, there are STILL those misguided fools in the industry that believe in the THEORETICAL notion of PERMANENT and STATICALLY ASSIGNED client IP addresses. Completely FALSE for most PERSONAL customers, there simply are not enough unique IP addresses to go around, and ISPs now dynamically allocate IP addresses from a pool each time a modem, INCLUDING broadband, is switched on. Eventually, as the industry expands, you will get TWO (or more) players at the SAME casino within the same ISP "pool", and there may come a time when they are allocated with each other's dynamic IP address, and play at the same casino. This might SEEM to indicate these players are "connected", but they are not.

ANOTHER factor is SECOND HAND PCs, this creates completely spurious "connections" between the PREVIOUS owner, and the CURRENT owner. This is to be expected, since even after considerable refurbishment before resale, if it is same motherboard, it will retain it's original MAC address.

MANY people cannot afford NEW computers, so buy refurbished machines instead, which are often more than good enough for "the internet", at a fraction of the cost. Just because they gamble, it does NOT mean they throw their money around in all aspects of their lifestyle.

There is even the FACT that people move house occasionally, and rarely do they give the prospective purchaser a list of casinos they have had accounts at, and where the new purchaser will undoubtedly face enhanced scrutiny were they also to register as a new player - which they genuinely are in most cases. The purchaser will NOT therefore see the need to "sort it out with CS" before opening an account, they will read the terms, and know they comply with them.

Other casinos get things wrong, but Rival are so damn "trigger happy" with their fraud flags, and so INCAPABLE of taking a common sense approach to reviewing the automated decision, preferring instead to consider the system infallible.

 

[Nifty29]

Other casinos get things wrong, but Rival are so damn "trigger happy" with their fraud flags, and so INCAPABLE of taking a common sense approach to reviewing the automated decision, preferring instead to consider the system infallible.

Good point.

Its interesting to note that the most successful Rival casinos are the ones that dont rely solely on the backend promo/fraud systems e.g. SlotoCash and now Vegas Regal.

In fact, Ive shifted some of my play to Vegas Regal now as Im so impressed with the efforts of Nicolas here - now if we could only make the payouts faster....Nicolas???

 

[10pins]

rival casinos

they just want to give bonuses but they don't want to pay. we got 2 new computers. tom played at a rival casino but they won't pay him. apparently my daughter has played at that casino. (club casino) she used our old computer. he did not even know it. they could have denied him the game before he played. they llet him cash out and everything. later sent a message that there was a duplicate account. he put his address in to begin with. why didn't they just check it out then. no good

 

[vinylweatherman]

they just want to give bonuses but they don't want to pay. we got 2 new computers. tom played at a rival casino but they won't pay him. apparently my daughter has played at that casino. (club casino) she used our old computer. he did not even know it. they could have denied him the game before he played. they llet him cash out and everything. later sent a message that there was a duplicate account. he put his address in to begin with. why didn't they just check it out then. no good

More stupidity, strictly more than one account per household, but this is an UNREASONABLE term in such circumstances. Is not your daughter ENTITLED to her PRIVACY as an ADULT, and by not paying your husband, your daughters right to privacy has been DISREGARDED, since maybe she didn't WANT her parents to know she gambled a little online. This is NOT "common sense", there are MANY households with MORE that one adult, in fact this is probably the MAJORITY of households.

It should be up to the system to spot the duplicate addresses STRAIGHT AWAY, and lock down the account for review before a deposit is even POSSIBLE. The system supposedly cannot act this fast, yet it CAN act LIGHTNING fast when a player merely uses their OLD account on a new PC.

It looks like they have NOT implemented prior checking at this level when there is a potential DEPOSIT coming, and of course, if your husband had LOST, he would never have known he would not have been paid, and may have continued to deposit under this false impression. The casino CANNOT lose under these circumstances, but it CAN win by ONLY checking for this at time of withdrawal.

Don't any of the managers of these casinos have any idea what "family" and "household" are all about, and how it works in the REAL world.

This kind of behaviour from casinos only serves to convince the player community that much of this "rampant fraud" is nothing more than "normal honest conduct" in the real world, with ACTUAL fraud (in the sense of someone DELIBERATELY setting out to deceive casinos) being overrepresented by inclusion of all these cases where Dad and Daughter, or Husband and Wife really had no idea each other gambled, let alone chose the same casino. Add this to all the misfires due to "real world" internet against "theory", and how much REAL fraud is involved, and how much "fraud" is really down to terms that are often impossible for any player to be CERTAIN to have abided by, because the actions of others NOT "connected" to them in a conspiratorial sense are involved (such as bought a house of a player, or an old PC from one, or even having a "cheap" ISP with a very limited pool of IP addresses creating many spurious connections).

 

[NicolasJohnson]

More stupidity, strictly more than one account per household, but this is an UNREASONABLE term in such circumstances. Is not your daughter ENTITLED to her PRIVACY as an ADULT, and by not paying your husband, your daughters right to privacy has been DISREGARDED, since maybe she didn't WANT her parents to know she gambled a little online. This is NOT "common sense", there are MANY households with MORE that one adult, in fact this is probably the MAJORITY of households.

It should be up to the system to spot the duplicate addresses STRAIGHT AWAY, and lock down the account for review before a deposit is even POSSIBLE. The system supposedly cannot act this fast, yet it CAN act LIGHTNING fast when a player merely uses their OLD account on a new PC.

It looks like they have NOT implemented prior checking at this level when there is a potential DEPOSIT coming, and of course, if your husband had LOST, he would never have known he would not have been paid, and may have continued to deposit under this false impression. The casino CANNOT lose under these circumstances, but it CAN win by ONLY checking for this at time of withdrawal.

Don't any of the managers of these casinos have any idea what "family" and "household" are all about, and how it works in the REAL world.

This kind of behaviour from casinos only serves to convince the player community that much of this "rampant fraud" is nothing more than "normal honest conduct" in the real world, with ACTUAL fraud (in the sense of someone DELIBERATELY setting out to deceive casinos) being overrepresented by inclusion of all these cases where Dad and Daughter, or Husband and Wife really had no idea each other gambled, let alone chose the same casino. Add this to all the misfires due to "real world" internet against "theory", and how much REAL fraud is involved, and how much "fraud" is really down to terms that are often impossible for any player to be CERTAIN to have abided by, because the actions of others NOT "connected" to them in a conspiratorial sense are involved (such as bought a house of a player, or an old PC from one, or even having a "cheap" ISP with a very limited pool of IP addresses creating many spurious connections).

Well your posts, as well as our experience with this:
https://www.casinomeister.com/forums/threads/vegas-regal-vs-kermfrog.33835/

Has prompted us to change our policy. No longer will duplicate accounts be blocked automatically (expect in extreme circumstances, like a charge back player). From now on, if we see duplicate accounts that raise bonus abuse red flags, we will go over it manually, to ensure we treat all our players fairly! :notworthy

Kind Regards,
Nicolas Johnson
Regal Affiliates Manager

 

[amatrine]

I guess I am lucky. My computer died and I just bought a new one.
I went into one of my rivals, and loaded and it came up no problem.
Do not know if that will be the case for all of them, but so far so good.

That sucks that happened to you. If I have any issues will let you know. I have only loaded one so far.

Ama

 

[snoddy]

Anxious.

I too have had problems which are still ongoing. I have had several Rival accounts but following a withdrawal at one of them I lost all promotions apart from Slotocash. I complained only to be told I had multiple accounts at one or more - complete rubbish. I do play with 3 computers in the house.
I now have several accounts that are locked also. If I open a new account I do not recieve any promotions.
However I must say that Sloto have never bonus banned or locked my account.
Strangely enough I recently opened an account at Vanguard. I did not get the free chip offer but they have offered me some bonuses. I have made several deposits some with bonuses. My last depost I managed to win quite a lot on money thanks to 3 little yellow space ships on Cosmic quest 2. - I did not use a bonus. I made the withdrawal on the 7/10. Its still being processed. Having read through previous issues on the forum I am a little nervous about the withdrawal. Will I get my money ! I usually get an email asking for docs but not this time. So I sent them anyway. I also contacted live chat asking them to confirm receipt of the docs as I have never heard anything. They did confirm.
So we shall see. I do realise they usually make most of their 5 business day policy for payouts - why I dont know. Sloto take less than 24 hours. I once had to wait 8 business days for a rival casino to pay out.
Watch this space.

 

[nisosbar]

I too have had problems which are still ongoing. I have had several Rival accounts but following a withdrawal at one of them I lost all promotions apart from Slotocash. I complained only to be told I had multiple accounts at one or more - complete rubbish. I do play with 3 computers in the house.
I now have several accounts that are locked also. If I open a new account I do not recieve any promotions.
However I must say that Sloto have never bonus banned or locked my account.
Strangely enough I recently opened an account at Vanguard. I did not get the free chip offer but they have offered me some bonuses. I have made several deposits some with bonuses. My last depost I managed to win quite a lot on money thanks to 3 little yellow space ships on Cosmic quest 2. - I did not use a bonus. I made the withdrawal on the 7/10. Its still being processed. Having read through previous issues on the forum I am a little nervous about the withdrawal. Will I get my money ! I usually get an email asking for docs but not this time. So I sent them anyway. I also contacted live chat asking them to confirm receipt of the docs as I have never heard anything. They did confirm.
So we shall see. I do realise they usually make most of their 5 business day policy for payouts - why I dont know. Sloto take less than 24 hours. I once had to wait 8 business days for a rival casino to pay out.
Watch this space.

Did you get paid?