1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

My first problem with a casino, ever.

Discussion in 'Casino Complaints - Bonus Issues' started by Linus, Jun 24, 2006.

    Jun 24, 2006
  1. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    I've been playing for a couple of years, but I've never had a problem... until now. I thought I'd post it here, for thoughts or suggests, or even just to give people a heads up.

    The casino is City Club Casino.

    I deposited $100 last night, and played for a couple of hours. I played a while again this morning, before checking to see if I'd met the WR, mostly at $5/hand.

    Here are the terms and conditions, from their website.

    They're much longer than that, of course, but they're the same now as they were last night, so you can go and read them if you want.

    The casino prohibits BJ, but allows VP.

    About an hour ago I checked my cashier, and saw I'd wagered enough to fulfill the WR. The comp screen showed I'd wagered $4330, for which I earned one dollar in comps. I took the $1, bumping my account all the way to $132.00, and tried to cash out. No luck.

    I called, and the CSR told me the bonus was play money only. It was automatically removed, and could not be withdrawn. I told her that's not what the T&C's said, and she asked me to read them to her. Then she said I hadn't wagered enough. I asked her if the problem was that I hadn't wagered enough, or was it that the bonus couldn't be withdrawn at all. She said it was both.

    At that point I decided I wasn't getting anywhere on the phone.

    So I've sent an email.

    Again, any thoughts or suggestions are welcome.

    Thanks!
     
    1 person likes this.
  2. Jun 24, 2006
  3. Lukas85

    Lukas85 Dormant account

    regarding the discrepancy between comp points and calculation by the casino: Did you Double when playing VP? You get comps for doubling however it does NOT count towards the WR .... that might be an explanation.
     
    1 person likes this.
  4. Jun 24, 2006
  5. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Thanks, Lukas. No, it's not doubling. I did see that doubling doesn't count toward the WR, and I did not double until after I checked the comps. At that point I had (something like) $133.50, and I doubled three times (losing twice and winning once), in order to get rid of the odd amount.
     
  6. Jun 24, 2006
  7. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    Have them send you a report of of your wagers

    If they are honest, they will not have a problem giving you the exact amount of wagers you have placed.

    Also request them copies of your chats and keep contacting them. I really dont understand why would they give you problems for a $32 proffit. They shouldn't give you problems for any amount of proffits, but if they were some type of scammers I don't see why would they go through the trouble of holding $32 from you.
     
    1 person likes this.
  8. Jun 24, 2006
  9. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Linus, I believe there's a rep somewhere here (City Club belongs to same group as Racetrack).

    It occurs to me that if you've done enough wagering as evidenced by the comp screen, that really ought to be the end of the story unless something else happened:

    * an additional bonus was put into the account without you noticing it
    * something you played, whether doubling, or BJ, or something, didn't count.

    I'm guessing that you're probably more knowledgeable than that and so everything ought to be in order. So maybe best you PM the rep, and if that fails, PAB.
     
    1 person likes this.
  10. Jun 24, 2006
  11. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Yeah, I don't understand it either, but I suspect incompetence, not malice.

    Looking at the comps page again, I'm realizing the comps # they have for me are wrong. They're showing 4330 in comps, at 10:1. I was thinking that meant I'd wagered just over $4K. But actually it's saying I've wagered over $40K - which can't possibly be right.

    I'm guessing the correct figure is 40:1, not 10:1. That means I still have more wagering to do, and would explain why I can't cashout.

    It doesn't explain why the CSR was insisting the bonus is noncashable, though. (Although I can think of a perfectly good explanation for that!)
     
    1 person likes this.
  12. Jun 24, 2006
  13. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Spear - thank you for responding. I've already emailed the casino, so we'll see if they can confirm or deny what the CSR told me on the phone this morning.

    I really suspect, though, that the problem is the wagering, and that what the CSR told me was simply wrong (that the bonus is noncashable).

    Anyway, it'll have to wait until tomorrow - I do have a little bit of a life, away from my computer. :)
     
    1 person likes this.
  14. Jun 25, 2006
  15. Linus

    Linus Dormant account

    Occupation:
    asdf
    Location:
    TX
    Completed the rest of the WR this morning and cashed out $154. The cashier accepted it, and I'll assume the CSR was wrong, and there won't be anymore problems.

    Moral of the story: don't call CSR, and don't listen to what they tell you. :D
     
    1 person likes this.

Share This Page