Mr vegas / videoslots withdrawal problem

Cupra

Newbie member
Joined
Jan 13, 2022
Location
Teeside
So I had a small withdrawl of £450 (not that I’ve had it) from Mr vegas and now my account is deactivated.
I’ve spoke to live chat and email chat all saying the same thing.
My account is having security checks.
The thing is all my documents are fine.
All varieties when the casino first opened.
Now I’ve requested a manual withdrawl and still no sign of that.
It’s so infuriating why they can’t say what’s actually going on.
Also as a uk player why are they allowed to block withdrawal yet I can’t cancel one?
 
Award winning Videoslots is reviewed by Casinomeister

Cupra

Newbie member
Joined
Jan 13, 2022
Location
Teeside
Thanks anyway.
I was just sure that my funds couldn’t be held for any reason and they told me today my withdrawal is waiting because of security checks and that’s why my account is deactivated.
I’ve spoken to someone every day via live chat in the last 11 days and get told the same thing every time that I’m getting a random security check and my manual withdrawal is getting processed. Today however I was told my withdrawal hasn’t been done because of the security checks
 

danofthewibble

Meister Member
Joined
Jan 2, 2018
Location
UK
Hi @Cupra, hope all is well.

I'm so sorry to hear that you are having these issues, but I'm afraid I cannot speak for Mr Vegas security procedures.

I can only direct you to contact Mr Vegas support. And if you have any Videoslots queries our support is always open.

Kind regards,
Team Videoslots
Is this right though? In the UK, Videoslots and MrVegas are on the same licence. Couldn’t you give your colleagues on the opposite desk a nudge? ;)
 

geordiecolin

Banned for being a troll and disrespecting admin
PABnononaccred
Joined
Jun 5, 2015
Location
Near Newcastle
Is this right though? In the UK, Videoslots and MrVegas are on the same licence. Couldn’t you give your colleagues on the opposite desk a nudge? ;)
Live support often confuse my accounts between Videoslots and MrVegas and I'm sure they use the same staff to process account issues
 

justdoit

Full Member
Joined
Nov 22, 2021
Thanks anyway.
I was just sure that my funds couldn’t be held for any reason and they told me today my withdrawal is waiting because of security checks and that’s why my account is deactivated.
I’ve spoken to someone every day via live chat in the last 11 days and get told the same thing every time that I’m getting a random security check and my manual withdrawal is getting processed. Today however I was told my withdrawal hasn’t been done because of the security checks
I had same problem when I open mr vegas account, they did pay me after 2 weeks, they are very slow and no much help from live chat, they will ignore you what you saying and replay with script copy past @Team.Videoslots maybe different casino name, but you guys using same licence and same payment system the same employers, when I deposit on Mr vegas they bill me for videoslot not for Mr vegas. Mr vegas run under same account as videoslot,
Screenshot 2022-01-17 at 04.59.27.png
 
Last edited:

Team.Videoslots

Award Winning Casino rep
Joined
Jul 23, 2018
Location
Malta
Hi all,

Videoslots and Mr Vegas are operated under the same license in UK, and we wouldn't have minded helping out in any way we could via this forum, but Videoslots and Mr Vegas are two different casinos in the end, and most matters must be handled with the support function or staff from the respective casino.

Kind regards.
Team Videoslots.
 

Cupra

Newbie member
Joined
Jan 13, 2022
Location
Teeside
Well whilst I understand. How come when talking to live chat they assumed I was talking about my video slots account?
Anyway can you at least explain what the security checks are? How long they usually take?
I assume they are the same for both company’s as the staff are the same on live chat.
I’m just sick of being told I’ll find out via email but it’s been nearly 2 weeks now and I’ve found out exactly nothing other than my account is having a security review. My withdrawal is held until that is completed. Yet you have all my documents.
Hi all,

Videoslots and Mr Vegas are operated under the same license in UK, and we wouldn't have minded helping out in any way we could via this forum, but Videoslots and Mr Vegas are two different casinos in the end, and most matters must be handled with the support function or staff from the respective casino.

Kind regards.
Team Videoslots.
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Least they've stopped putting the, when support emails, wrong logo's/backgrounds on their responses

Dunno what hope players have when the staff don't even know who they work for at a given time :laugh:
 

justdoit

Full Member
Joined
Nov 22, 2021
Well whilst I understand. How come when talking to live chat they assumed I was talking about my video slots account?
Anyway can you at least explain what the security checks are? How long they usually take?
I assume they are the same for both company’s as the staff are the same on live chat.
I’m just sick of being told I’ll find out via email but it’s been nearly 2 weeks now and I’ve found out exactly nothing other than my account is having a security review. My withdrawal is held until that is completed. Yet you have all my documents.
well you cant hold players money as you wish, if UKGCC find out they will send you a very larger bill to pay 😂
 

Cupra

Newbie member
Joined
Jan 13, 2022
Location
Teeside
After yet more lengthy live chat conversations I’m no further ahead apart from the fact they are now saying my account is with responsible gambling team.
I don’t think I’ve deposited £1000 in total at mr vegas so this seems strange.
Either way my withdrawal will not be allowed I run they have finished with whatever they are doing with my account.
Is there any decent casinos left for uk players?
 

bruinsdude

Senior Member
PABaccred
mm1
Joined
Nov 24, 2013
Location
Canada
Isnt Pokerstars available in the UK.... i know i see UK poker players, not sure about slots tho
 

Speedy38

Experienced Member
Joined
Nov 23, 2019
Location
Nl
The only way to stop this kind of behavior from a casino is stop playing there! Maybe they wake up if they are loosing customers. They are happy to take you’re money but when they need to pay they give you the run around. Disqusting behavior!
 

justdoit

Full Member
Joined
Nov 22, 2021
After yet more lengthy live chat conversations I’m no further ahead apart from the fact they are now saying my account is with responsible gambling team.
I don’t think I’ve deposited £1000 in total at mr vegas so this seems strange.
Either way my withdrawal will not be allowed I run they have finished with whatever they are doing with my account.
Is there any decent casinos left for uk players?
I play on partycasino,21casino and pokerstars not bad some slots are on 94% and red tiger 92%, but they have lot of games on 96% they pay fast and they dont ask much
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
I play on partycasino,21casino and pokerstars not bad some slots are on 94% and red tiger 92%, but they have lot of games on 96% they pay fast and they dont ask much

If I may ask, what are those weekend d prize chests like for a reg at pokerstars?
I won from no deposit spins when i signed up, about £60. Made 4 small deposits over the past 2 months since registering. And while I dont expect to be flooded with free goods for having only made a few deposits, it is so much hassle to log in for what my email describes as "weekend free spins".
Logging in, opening a chest (if it works the first time and actually loads the bloody chest screen), to come back out, open the game, watch as the game loads but not before telling you you've got a chest to open (that you've already opened) and then telling you there's an error when u click ok (duhh), to finally then get into the game and for it to just reload the game again if you accept the free spin that you accepted a few mins ago, reloading in order to bring up the same screen (free spins mode or some shit i guess, i dunno).
All to finally be able to play that free 0.05p on some absolute shitter of a game that has probably never receieved any real money balance put through it by any player in its entire useless existance.

Recently Noticed i was a pubic hair away from my first chest achievement in the wagering bar, so deposited to complete it. enjoyed 5 free spins for that at 0.05.
My tablet is shit at the best of times but that site feels so damn clunky and slow on it, which just builds the frustration and length of time it takes to complete such a futile exercise after receiving sucb emails, as described above ;).

Iirc, there was a question before the ranting paragraph begun ;)
 

justdoit

Full Member
Joined
Nov 22, 2021
If I may ask, what are those weekend d prize chests like for a reg at pokerstars?
I won from no deposit spins when i signed up, about £60. Made 4 small deposits over the past 2 months since registering. And while I dont expect to be flooded with free goods for having only made a few deposits, it is so much hassle to log in for what my email describes as "weekend free spins".
Logging in, opening a chest (if it works the first time and actually loads the bloody chest screen), to come back out, open the game, watch as the game loads but not before telling you you've got a chest to open (that you've already opened) and then telling you there's an error when u click ok (duhh), to finally then get into the game and for it to just reload the game again if you accept the free spin that you accepted a few mins ago, reloading in order to bring up the same screen (free spins mode or some shit i guess, i dunno).
All to finally be able to play that free 0.05p on some absolute shitter of a game that has probably never receieved any real money balance put through it by any player in its entire useless existance.

Recently Noticed i was a pubic hair away from my first chest achievement in the wagering bar, so deposited to complete it. enjoyed 5 free spins for that at 0.05.
My tablet is shit at the best of times but that site feels so damn clunky and slow on it, which just builds the frustration and length of time it takes to complete such a futile exercise after receiving sucb emails, as described above ;).

Iirc, there was a question before the ranting paragraph begun ;)
they give you ever week free spins and free bonus money like £5 to £75 with like 10x wagering, now they have reel with prizes, you can win free spins or cash, my best win till now from reel is £100, well at list you get free spins and free bonus money, what other casinos is give you free spins or free money?
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
If I may ask, what are those weekend d prize chests like for a reg at pokerstars?
I won from no deposit spins when i signed up, about £60. Made 4 small deposits over the past 2 months since registering. And while I dont expect to be flooded with free goods for having only made a few deposits, it is so much hassle to log in for what my email describes as "weekend free spins".
Logging in, opening a chest (if it works the first time and actually loads the bloody chest screen), to come back out, open the game, watch as the game loads but not before telling you you've got a chest to open (that you've already opened) and then telling you there's an error when u click ok (duhh), to finally then get into the game and for it to just reload the game again if you accept the free spin that you accepted a few mins ago, reloading in order to bring up the same screen (free spins mode or some shit i guess, i dunno).
All to finally be able to play that free 0.05p on some absolute shitter of a game that has probably never receieved any real money balance put through it by any player in its entire useless existance.

Recently Noticed i was a pubic hair away from my first chest achievement in the wagering bar, so deposited to complete it. enjoyed 5 free spins for that at 0.05.
My tablet is shit at the best of times but that site feels so damn clunky and slow on it, which just builds the frustration and length of time it takes to complete such a futile exercise after receiving sucb emails, as described above ;).

Iirc, there was a question before the ranting paragraph begun ;)
PS isn't a bad casino - it is a poorly designed one tho IMO and glitchy as F - you said about the chests? Sometimes it pops up error and you need to refresh 5 times before you see what you won....very, very glitchy .

Same group as Sky but more generous - got quite a few free fivers with low wagering for playing but then levelling up and getting 5 FS on some shitty Cashzuma game doesn't invoke moments of joy. Overall, the rewards aren't bad - they're just not overly great.
 
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