dont waste your time and theres hassling them, take them to the small claims court, you have every right to....the main point of contention being that important T&C are not displayed clearly...im not suggesting harrasing them but the T&C are confusing and the judge may agree...you may end up getting your deposits at this network refunded...
How? well did you ever in the past go over 5% and break the T&C but lose, and in turn was NOT refunded by progressplay....if thats the case then you have very strong possibility of getting some money
Yes, I fully concur. If VWM would be here he'd definitely (I think) mention the fairness and reasonability of these terms in the light of consumer law. I'd also have this looked into by a judge and Ricky made a good point too about (unknowingly) breaking the T&C before, losing and not being refunded.
Sick to my stomach from the OP's story, complicated, ambigious and player-unfriendly, thus roguish terms just intended to confiscate winnings. Especially with these types of terms players need a Max Bet Shield, but that would not be in the casino's interest.
I wish the OP best of luck with his endeavours before the small claims court. Will you keep us posted please?