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mr superplay problem - someone please help me

Discussion in 'Casino Complaints - Bonus Issues' started by jackanory2279, Oct 24, 2017.

    Oct 24, 2017
  1. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    im going to have an heart attack right now.
    i won a large amount on a casino casino called mr superplay

    now look what has happen.. i revieved this email;.
    Dear Ian,

    As part of our withdrawal procedure, all payments are reviewed in depth prior to them being released and paid. After an in-depth investigation we have concluded that you have breached our Bonus Policy, part of our Terms & Conditions agreed upon registration.

    As stated in our General Bonus Policy which is part of the Terms and Conditions you agreed on upon registration to our site that can be found at You must register/login in order to see the link. the following is stated :

    Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the wagering requirements for that bonus have been met. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, confiscate all winnings and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account.

    As you have received a bonus of 45.00 GBP on October 22th, the maximum bet allowed should be lower than 2.25 GBP.

    As highlighted in yellow in your attached game history Your bets ranged from 0.90 up to 3.00 GBP, when their value should have been lower than 2.25 GBP each. This is in breach of our terms and conditions and as such we had no choice but to close your account and void all winnings and bonus amounts.

    Finally, we have refunded the deposits done to your MrSuperPlay Account amounting 200.00 GBP to your Visa card ending in *5048.

    We hope that the above explanation answered any questions you may have.

    Stuart James
    MrSuperPlay
    Security and Verification Department
    lled

    I DID 3£ BETS ON A NETENT GAME AFTER WINNING TO CLEAR A FEW HUNDRED WAGERING AND NEVER WON ANYTHIN

    i literally feel like dying right now. i am pretty much broke and now this.
     
  2. Oct 24, 2017
  3. snotter999

    snotter999 Senior Member

    Occupation:
    Electrician
    Location:
    Newcastle Australia
    If you bet once above 2.25 or gambled a win totalling above that you breached their conditions and you lose!
    Shite happens and seems rough but you need to follow their terms and conditions or you risk losing any winnings if you get lucky.
     
  4. Oct 24, 2017
  5. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    i thought was 5£ max bet..
     
  6. Oct 24, 2017
  7. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    I have every sympathy with you. Bonus rules like this are really irritating - "equal to or in excess of the lower of £/$/€5 or 5%" is very un user friendly. Actually, if you bet 5 (which is the usual fixed amount on most decent sites) would still have screwed you.

    I'm afraid there is realistically nothing you can do here.

    and this just shows how confusing it is. It appears to be the max bet - but it says equal to - so betting 5 would have had the same effect. I'm sure lots of people fall foul of this, which I guess it the objective .
     
  8. Oct 24, 2017
  9. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    surely there is somethin i can do. this is the biggest win ive ever had and probably will ever have..and i get this for the first time ever.

    i feel like topping myself

    im closing all my casino accounts everythin..
    never gambling online in my life again

    mr superplay problem - someone please help me: Screenshot (2).jpg,Oct 24, 2017

    that was the win i had.
     
  10. Oct 24, 2017
  11. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
    but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via skrill or neteller

    "in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "

    what the fuck is this of the lower of shit, just stop making it confusing and say the maximum bet is £5, so they are saying max bet is £5 but
    it is actually £2 max bet it's a trap, why bother saying the max bet is £5 when it is actually £2, it is just a cunning Orwell 1984 doublethink trick.
     
  12. Oct 24, 2017
  13. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    yer it was debit card.. thats all i use
     
  14. Oct 24, 2017
  15. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Really feel for you. But as others have said above, the casino appear to be within their rights to do this. Moral of the story is, be careful when accepting and or applying for bonuses. Very hard lesson.
     
  16. Oct 24, 2017
  17. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    The terms are very clear, that only applies if you make a deposit using Neteller or Skrill . I would be arguing that point with them.
     
    Mouche12 likes this.
  18. Oct 24, 2017
  19. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
    I would take legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller, call them and explain the terms say this and if you cannot deal with this amicably, then you well lodge a complaint with MGA and
    start legal proceedings as their terms clearly state skrill or neteller oh and record the conversation :).
     
  20. Oct 24, 2017
  21. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england

    ..
    i did take a screenshot
    cant figure out timestamp

    mr superplay problem - someone please help me: Screenshot (6).jpg,Oct 24, 2017
     
  22. Oct 24, 2017
  23. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    I found it You must register/login in order to see the link. not hard for a 10 year veteran, we are used to this stuff by now.
     
  24. Oct 24, 2017
  25. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Actually I've changed my mind. The second set of figures are for Skrill, the £5/5% are for others, including debit cards, meaning your highest bet should have been £2.25.

    I'm not sure you are going to get anywhere with this, sorry :(
     
  26. Oct 24, 2017
  27. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    Now I am lost, the guy deposited with a Debit card, the £2 applies to Skrill / Neteller? and not debit cards that is how I read the terms.
    Otherwise why would they say £5 max bet but also max bet is £2 the only way it makes sense to have 2 max bet amounts is if one applies to debit cards
    and the other applies to Skrill / Neteller.
     
  28. Oct 24, 2017
  29. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    The terms are basically...

    max bet is £5 or 5% of the bonus, whichever figure is the lowest

    or in the case of neteller/skrill £2 or 2% of the bonus, whichever figure is the lowest

    So in the OP's case the max bet on a £45 bonus would be £2.25 (5% of the bonus amount)

    Had he deposited with neteller or skrill the max bet would have been £0.90
     
  30. Oct 24, 2017
  31. electronictonic

    electronictonic Experienced Member

    Occupation:
    Carer
    Location:
    UK
    Yep the penny just dropped, OP is screwed basically

    If it had of been a £60 deposit then £3 would have been fine, unlucky as that was a nice win.

     
    Mouche12 likes this.
  32. Oct 24, 2017
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill

    The bold or is the important word.

    The max bet when using a bonus is £5 or 5%, whichever is lower, UNLESS depositing by Skrill or Neteller, when it is £2 or 2%, whichever is the lower.

    Not the best written terms, and they should really have used 'unless' like I did, but don't think theres much room for argument tbh :(
     
  34. Oct 24, 2017
  35. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    i just feel completely sick tbh.. going to smoke 10 fags and lie in the shower for an hour

    1 of there other sites has just closed my account aswell

    Dear Ian,

    I am writing to advise that we have closed your AceLuckyCasino.com account.

    If you have any questions or concerns about this then, please contact us.

    Regards,

    Sophie Roberts
    Support Manager
    AceLuckyCasino.com

    it is completely my own fault for not being more carefull.... i was happy for a day .. thinking my credit cards were going to be payed off.
     
  36. Oct 24, 2017
  37. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I feel really sorry for you - I honestly do. Especially as you got such an enormous and VERY rare win on Bonanza.
    But you broke the rules - no argument.

    I can't imagine how sick you are feeling - but if nothing else, hopefully this thread will remind EVERYONE to always read and make sure they fully understand the rules for ALL bonuses before starting play.

    KK
     
  38. Oct 24, 2017
  39. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    Don't get :confused: there. For me terms are clear, nothing new.

    "placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus"


    is the rule applied here, for the bonus of 45.00 GBP the 5% is 2.25 so the maximum bet allowed is lower than 2.25 GBP.

    Also the wording is very clear, most have max bet, and a lower max bet for e-wallets. Term says "max bet is this" OR "max bet is that for e-wallet".

    "placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill"

    I feel for the OP, I really do, but should always reed terms. And only gamble online!!
    Think it over, learn from this and if you really want to quit or take a break from all gambling then do it. But from your post I think you mean quit just online. That would be a "suicide", online is safer and the only way you have some protection. Online is the only way you stand a chance ''not to lose a fortune".
     

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