mr superplay problem - someone please help me

jackanory2279

Registered
im going to have an heart attack right now.
i won a large amount on a casino casino called mr superplay

now look what has happen.. i revieved this email;.
Dear Ian,

As part of our withdrawal procedure, all payments are reviewed in depth prior to them being released and paid. After an in-depth investigation we have concluded that you have breached our Bonus Policy, part of our Terms & Conditions agreed upon registration.

As stated in our General Bonus Policy which is part of the Terms and Conditions you agreed on upon registration to our site that can be found at
You do not have permission to view link Log in or register now.
the following is stated :

Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the wagering requirements for that bonus have been met. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, confiscate all winnings and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account.

As you have received a bonus of 45.00 GBP on October 22th, the maximum bet allowed should be lower than 2.25 GBP.

As highlighted in yellow in your attached game history Your bets ranged from 0.90 up to 3.00 GBP, when their value should have been lower than 2.25 GBP each. This is in breach of our terms and conditions and as such we had no choice but to close your account and void all winnings and bonus amounts.

Finally, we have refunded the deposits done to your MrSuperPlay Account amounting 200.00 GBP to your Visa card ending in *5048.

We hope that the above explanation answered any questions you may have.

Stuart James
MrSuperPlay
Security and Verification Department
lled

I DID 3£ BETS ON A NETENT GAME AFTER WINNING TO CLEAR A FEW HUNDRED WAGERING AND NEVER WON ANYTHIN

i literally feel like dying right now. i am pretty much broke and now this.
 

snotter999

Senior Member
If you bet once above 2.25 or gambled a win totalling above that you breached their conditions and you lose!
Shite happens and seems rough but you need to follow their terms and conditions or you risk losing any winnings if you get lucky.
 

jackanory2279

Registered
If you bet once above 2.25 or gambled a win totalling above that you breached their conditions and you lose!
Shite happens and seems rough but you need to follow their terms and conditions or you risk losing any winnings if you get lucky.
i thought was 5£ max bet..
 

The Blue Anchor

Non-Gambler
I have every sympathy with you. Bonus rules like this are really irritating - "equal to or in excess of the lower of £/$/€5 or 5%" is very un user friendly. Actually, if you bet 5 (which is the usual fixed amount on most decent sites) would still have screwed you.

I'm afraid there is realistically nothing you can do here.

i thought was 5£ max bet..
and this just shows how confusing it is. It appears to be the max bet - but it says equal to - so betting 5 would have had the same effect. I'm sure lots of people fall foul of this, which I guess it the objective .
 

jackanory2279

Registered
surely there is somethin i can do. this is the biggest win ive ever had and probably will ever have..and i get this for the first time ever.

i feel like topping myself

im closing all my casino accounts everythin..
never gambling online in my life again

Screenshot (2).jpg

that was the win i had.
 

electronictonic

Experienced Member
This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via skrill or neteller

"in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "

what the fuck is this of the lower of shit, just stop making it confusing and say the maximum bet is £5, so they are saying max bet is £5 but
it is actually £2 max bet it's a trap, why bother saying the max bet is £5 when it is actually £2, it is just a cunning Orwell 1984 doublethink trick.
 

jackanory2279

Registered
This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via srkill or neteller

"in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "
yer it was debit card.. thats all i use
 

Webzcas

Winter is Coming!
Really feel for you. But as others have said above, the casino appear to be within their rights to do this. Moral of the story is, be careful when accepting and or applying for bonuses. Very hard lesson.
 

colinsunderland

Experienced Member
webmeister
MM
The terms are very clear, that only applies if you make a deposit using Neteller or Skrill . I would be arguing that point with them.
 

electronictonic

Experienced Member
yer it was debit card.. thats all i use
Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
I would take legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller, call them and explain the terms say this and if you cannot deal with this amicably, then you well lodge a complaint with MGA and
start legal proceedings as their terms clearly state skrill or neteller oh and record the conversation :).
 

jackanory2279

Registered
Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
I would be considering legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller.

..
i did take a screenshot
cant figure out timestamp

Screenshot (6).jpg
 

colinsunderland

Experienced Member
webmeister
MM
Actually I've changed my mind. The second set of figures are for Skrill, the £5/5% are for others, including debit cards, meaning your highest bet should have been £2.25.

I'm not sure you are going to get anywhere with this, sorry :(
 

electronictonic

Experienced Member
Actually I've changed my mind. The second set of figures are for Skrill, the £5/5% are for others, including debit cards, meaning your highest bet should have been £2.25.

I'm not sure you are going to get anywhere with this, sorry :(
Now I am lost, the guy deposited with a Debit card, the £2 applies to Skrill / Neteller? and not debit cards that is how I read the terms.
Otherwise why would they say £5 max bet but also max bet is £2 the only way it makes sense to have 2 max bet amounts is if one applies to debit cards
and the other applies to Skrill / Neteller.
 

brianmon

Meister Member
webby
mm4
The terms are basically...

max bet is £5 or 5% of the bonus, whichever figure is the lowest

or in the case of neteller/skrill £2 or 2% of the bonus, whichever figure is the lowest

So in the OP's case the max bet on a £45 bonus would be £2.25 (5% of the bonus amount)

Had he deposited with neteller or skrill the max bet would have been £0.90
 

electronictonic

Experienced Member
Yep the penny just dropped, OP is screwed basically

If it had of been a £60 deposit then £3 would have been fine, unlucky as that was a nice win.

The terms are basically...

max bet is £5 or 5% of the bonus, whichever figure is the lowest

or in the case of neteller/skrill £2 or 2% of the bonus, whichever figure is the lowest

So in the OP's case the max bet on a £45 bonus would be £2.25 (5% of the bonus amount)

Had he deposited with neteller or skrill the max bet would have been £0.90
 

colinsunderland

Experienced Member
webmeister
MM
Now I am lost, the guy deposited with a Debit card, the £2 applies to Skrill / Neteller? and not debit cards that is how I read the terms.
Otherwise why would they say £5 max bet but also max bet is £2 the only way it makes sense to have 2 max bet amounts is if one applies to debit cards
and the other applies to Skrill / Neteller.
placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill

The bold or is the important word.

The max bet when using a bonus is £5 or 5%, whichever is lower, UNLESS depositing by Skrill or Neteller, when it is £2 or 2%, whichever is the lower.

Not the best written terms, and they should really have used 'unless' like I did, but don't think theres much room for argument tbh :(
 

jackanory2279

Registered
i just feel completely sick tbh.. going to smoke 10 fags and lie in the shower for an hour

1 of there other sites has just closed my account aswell

Dear Ian,

I am writing to advise that we have closed your AceLuckyCasino.com account.

If you have any questions or concerns about this then, please contact us.

Regards,

Sophie Roberts
Support Manager
AceLuckyCasino.com

it is completely my own fault for not being more carefull.... i was happy for a day .. thinking my credit cards were going to be payed off.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
I feel really sorry for you - I honestly do. Especially as you got such an enormous and VERY rare win on Bonanza.
But you broke the rules - no argument.

I can't imagine how sick you are feeling - but if nothing else, hopefully this thread will remind EVERYONE to always read and make sure they fully understand the rules for ALL bonuses before starting play.

KK
 

nikantw

Ueber Meister
PABaccred
CAG
MM
This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via skrill or neteller

"in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "

what the fuck is this of the lower of shit, just stop making it confusing and say the maximum bet is £5, so they are saying max bet is £5 but
it is actually £2 max bet it's a trap, why bother saying the max bet is £5 when it is actually £2, it is just a cunning Orwell 1984 doublethink trick.
The terms are very clear, that only applies if you make a deposit using Neteller or Skrill . I would be arguing that point with them.
Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
I would take legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller, call them and explain the terms say this and if you cannot deal with this amicably, then you well lodge a complaint with MGA and
start legal proceedings as their terms clearly state skrill or neteller oh and record the conversation :).
Don't get :confused: there. For me terms are clear, nothing new.

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus"


is the rule applied here, for the bonus of 45.00 GBP the 5% is 2.25 so the maximum bet allowed is lower than 2.25 GBP.

Also the wording is very clear, most have max bet, and a lower max bet for e-wallets. Term says "max bet is this" OR "max bet is that for e-wallet".

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill"

I feel for the OP, I really do, but should always reed terms. And only gamble online!!
Think it over, learn from this and if you really want to quit or take a break from all gambling then do it. But from your post I think you mean quit just online. That would be a "suicide", online is safer and the only way you have some protection. Online is the only way you stand a chance ''not to lose a fortune".
 
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