Greetings everyone!
I have a problem with the accredited casino - MrGreen.
Short story:
Made a 200 eur deposit, won about 4k. I was asked all sort of documents, all provided. I tried to contact their representative here (Jonas), not much luck. He just said that he don;t have any information and I should contact their payment team.
Below their last reply:
"Hi Garry,
Thank you for your email.
I am aware that our customer services has been in contact with you with regards to your pending withdrawal.
Due some suspicious acitivities that we have noticed on your player account, we have on this occassion decided not to process your withdrawal and to void your original deposit. This means that the deposit funds will not be debited from your depositing card.
Your player account will remain inactive. As per our T&Cs, this is a security measurement that we have in place to protect our customers as well as Mr Green's interests.
Kind regards,
Hayriye"
What should I do? this is daylight robbery!
I have a problem with the accredited casino - MrGreen.
Short story:
Made a 200 eur deposit, won about 4k. I was asked all sort of documents, all provided. I tried to contact their representative here (Jonas), not much luck. He just said that he don;t have any information and I should contact their payment team.
Below their last reply:
"Hi Garry,
Thank you for your email.
I am aware that our customer services has been in contact with you with regards to your pending withdrawal.
Due some suspicious acitivities that we have noticed on your player account, we have on this occassion decided not to process your withdrawal and to void your original deposit. This means that the deposit funds will not be debited from your depositing card.
Your player account will remain inactive. As per our T&Cs, this is a security measurement that we have in place to protect our customers as well as Mr Green's interests.
Kind regards,
Hayriye"
What should I do? this is daylight robbery!