CANADAMAN99
Dormant Account
- Joined
- Jul 31, 2010
- Location
- Canada
I requested a withdrawal 5 days ago which is still sitting in pending. I was told yesterday by unnsupportive and uninformed support that cashiers may or may not be in around the holidays. He was "pretty sure" they would be in today and yet my withdrawal still sits. I am not going to list the reps name because I think it is management to blame.
I have been playing with the club world group for 5 years at least. They have always been my primary group and I cannot recall one time out of those 5 years that I have smoothly received a withdrawal.
What I am writing about is the constant lies I receive from customer support who constantly lie about withdrawal status and reason for delay. Today I asked a support Rep what was going on and why I still had a withdrawal pending from 5 days ago they origionally told me today was a bank holiday. I called their lie and said it wasn't. Then support changed their story to the cashier had come in today but there was such a long list of withdrawals that they couldn't finish the batch.
That's odd because yesterday support said the cashier came in but only " stayed for a few hours" so they could finish up today (if they came in, he wasn't sure)
Why are they allowed to constantly lie to us and constantly stall our withdrawals? Is there nothing about stalled withdrawals and lying to customers in the accreditation rules? There are so many complaints and yet nothing changes, why?
Club world should be ashamed at the amount of lying they have to do to cover up for their cashier. I understand it was the holidays but now we are 3 days past that and still no results. Unless their winners list is pages and pages and pages, which I can guarantee it is not, there is no excuse for this continued delay tactics and lies.
I for one am sick of them. Too bad nothing will ever be done.
I have been playing with the club world group for 5 years at least. They have always been my primary group and I cannot recall one time out of those 5 years that I have smoothly received a withdrawal.
What I am writing about is the constant lies I receive from customer support who constantly lie about withdrawal status and reason for delay. Today I asked a support Rep what was going on and why I still had a withdrawal pending from 5 days ago they origionally told me today was a bank holiday. I called their lie and said it wasn't. Then support changed their story to the cashier had come in today but there was such a long list of withdrawals that they couldn't finish the batch.
That's odd because yesterday support said the cashier came in but only " stayed for a few hours" so they could finish up today (if they came in, he wasn't sure)
Why are they allowed to constantly lie to us and constantly stall our withdrawals? Is there nothing about stalled withdrawals and lying to customers in the accreditation rules? There are so many complaints and yet nothing changes, why?
Club world should be ashamed at the amount of lying they have to do to cover up for their cashier. I understand it was the holidays but now we are 3 days past that and still no results. Unless their winners list is pages and pages and pages, which I can guarantee it is not, there is no excuse for this continued delay tactics and lies.
I for one am sick of them. Too bad nothing will ever be done.