vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
For what it's worth, my experience with Club USA this holiday has been nothing but positive. I redeemed the free Christmas $50, made playthrough and cashed out the max $500 via check on Christmas Day. I emailed the 27th to ask how long before it left pending, received an email within half an hour saying they were short staffed for the holiday, but the inquiry would be forwarded to the cashier and if my docs were up to date the cashout would happen soon. Just for shits and giggles, I went ahead and sent in updated docs, and received notification of approval within an hour. Yesterday the cashout was approved and taken off pending, and received notice that my check was on the way.
We'll see how long it takes to get the check, but so far so good. I feel bad for anyone who may be legitimately messed with, but I can honestly say I've never had a problem with this group that wasn't cleared up promptly.
This is a forseeable factor, so measures should have been put in place long before in order to minimise the disruption. Many busineses hire additional staff to deal with known peaks in demand. Not doing so creates a bad impression and can lose them regular customers, not just those there for the holidays.
However, it seems they are permanently "short staffed" as there are regular complaints about the pending queue growing to a week or more. It is a permanent overload situation that needs a long term solution, not occasional "sticking plaster" solutions when the weight of discontent reaches a certain level.
The failure to pick up recurring payments without the need for the player to prompt is another indication that there are too few staff to do a proper job, and that the task of checking for recurring weekly payments and promoting them to the processing stage is sometimes getting skipped.
This is down to management, who need to go down to the offices and find out what is REALLY causing the problems, not just whip out their calculators and pronounce that staffing is sufficient to deal with the current workload figures.