More terrible work by Club World

For what it's worth, my experience with Club USA this holiday has been nothing but positive. I redeemed the free Christmas $50, made playthrough and cashed out the max $500 via check on Christmas Day. I emailed the 27th to ask how long before it left pending, received an email within half an hour saying they were short staffed for the holiday, but the inquiry would be forwarded to the cashier and if my docs were up to date the cashout would happen soon. Just for shits and giggles, I went ahead and sent in updated docs, and received notification of approval within an hour. Yesterday the cashout was approved and taken off pending, and received notice that my check was on the way.

We'll see how long it takes to get the check, but so far so good. I feel bad for anyone who may be legitimately messed with, but I can honestly say I've never had a problem with this group that wasn't cleared up promptly.


This is a forseeable factor, so measures should have been put in place long before in order to minimise the disruption. Many busineses hire additional staff to deal with known peaks in demand. Not doing so creates a bad impression and can lose them regular customers, not just those there for the holidays.

However, it seems they are permanently "short staffed" as there are regular complaints about the pending queue growing to a week or more. It is a permanent overload situation that needs a long term solution, not occasional "sticking plaster" solutions when the weight of discontent reaches a certain level.

The failure to pick up recurring payments without the need for the player to prompt is another indication that there are too few staff to do a proper job, and that the task of checking for recurring weekly payments and promoting them to the processing stage is sometimes getting skipped.

This is down to management, who need to go down to the offices and find out what is REALLY causing the problems, not just whip out their calculators and pronounce that staffing is sufficient to deal with the current workload figures.
 
We pride ourselves on our fast payments and endeavour to process all withdrawals by the next working day, withdrawals will be returned to the payment method used to fund the account wherever possible.

how do you interpret it?
 
how do you interpret it?

en·deav·or


1: to strive to achieve or reach

2: to attempt (as the fulfillment of an obligation) by exertion of effort.

It doesn't mean we will. It means we will try. The question is how hard are they trying?
 
I also cashed out on a free chip on Christmas morning - I was prepared to wait until after New Years to get paid, but got a notification from Moneybookers on the 27th that the funds had arrived.

But before I cashed out I went to live chat to speak to someone and I have to say that it was like talking to a wall. I've never ended up meeting wagering with money over so wasn't sure what to do with the excess, whether I should withdraw the full amount so they could remove it and the bonus or just withdraw the max and bonus and leave the excess in the account so they could remove it. I asked in chat, and the response was "I see you already claimed this bonus" :rolleyes: I went through it again, that I'd claimed it and made playthrough etc etc, and then they replied, "It will be removed."

Seriously, the last few times I've had to deal with anyone in live chat it feels like I'm in an Abbot and Costello bit.
 
At least some of you can complain about a withdrawal, I never get to see how long it takes them. :rolleyes:

Took 100% match, started with $120 (1,800 PT) Most play was 20-25cent, I did a bit at 40-50cent never higher.

Got down to $5, checked to see how much I had left to wager...$1,378 :rolleyes:

This is my RTG play ALL the time. I'm going to stop depositing so much, it's really not worth it, might as well just throw the money out my window, I will have just as much fun watching it blow away in the breeze.
 
At least some of you can complain about a withdrawal, I never get to see how long it takes them. :rolleyes:

Took 100% match, started with $120 (1,800 PT) Most play was 20-25cent, I did a bit at 40-50cent never higher.

Got down to $5, checked to see how much I had left to wager...$1,378 :rolleyes:

This is my RTG play ALL the time. I'm going to stop depositing so much, it's really not worth it, might as well just throw the money out my window, I will have just as much fun watching it blow away in the breeze.[/QUOTE

Your luck on normal slots is so bad you might as well have a fling at the progressives. At least the RTP might be a wee bit higher.
 
Question...

Without trying to step on anyones toes here or insulting anyone, the delay in processing withdrawals has been happening for some time now. We have heard every excuse under the sun from the casino and some excuses used way to many times IMO.

If I remember correctly, the same thing happened last year with this group at this time. And threads were started and became very long.But here we are a year later reading alot of the same things, has nothing been learned from last year?

I would like to know if it is possible for the casinos to move from pending to a in progress stage so that even though the withdrawal is not processed it can not be reversed after the stated pending time? That way the withdrawal shows that is not still pending and can not be reversed and that might cut back on some of the complaints. The way the system works now if you want to reverse say 50 dollars of your withdrawal, you have to reverse the whole thing request the withdarawl again, then wait the full pending period all over again.

It is just a thought but is it something that can possibly be done?

LH
 
Lori,

As with the saying 'where there is a will, there is a way'. RTG has recently stepped up the plate with refinements in the tournaments lobby and introduced 'free spins' which is not long after they added a function that blocks the disallowed games whilst playing with a bonus. If this is an issue with the RTG cashier surely they can sort it out with the software provider. If this stems from the casino's end where I do think its the processor's problem they either change processors or sit down for talks to sort it out. They are holding out as long as they can and hoping people will say these are only current problems. What a laff.
 
Without trying to step on anyones toes here or insulting anyone, the delay in processing withdrawals has been happening for some time now. We have heard every excuse under the sun from the casino and some excuses used way to many times IMO.

If I remember correctly, the same thing happened last year with this group at this time. And threads were started and became very long.But here we are a year later reading alot of the same things, has nothing been learned from last year?

I would like to know if it is possible for the casinos to move from pending to a in progress stage so that even though the withdrawal is not processed it can not be reversed after the stated pending time? That way the withdrawal shows that is not still pending and can not be reversed and that might cut back on some of the complaints. The way the system works now if you want to reverse say 50 dollars of your withdrawal, you have to reverse the whole thing request the withdarawl again, then wait the full pending period all over again.

It is just a thought but is it something that can possibly be done?

LH

AFAIK it is not possible to flush withdrawals with RTG software.

I'm happy to stand corrected of course, but this seems to be the ever-present problem.

In the end though, if one can't resist reversing for a day or two, then payout delays etc are the least of their problems IMO. It has been a well known issue since year dot, and anyone familiar with RTG (which would be most members) would know that cashouts remain reversible until they are processed. So, surely one could (and many do) come up with an action plan to deal with the situation, such as uninstalling or having a loved one change their password or do something outside the house or computer area etc....there's actually a lot one can do.

Seriously though, if one can't control themselves, I don't see why the casino should be totally responsible.

Of course, it would be great if RTG introduced flushing, but I doubt it will happen. If they were going to do that it would have been done years ago.

So, one can either deal with the status quo, or vote with one's feet.

IMO CWC have grown too quickly, and not modified it's processes and staffing to meet the extra demand. In my experience, I'm paid in 24-48 hrs every time via ewallet. Other payment methods may be different.

Bottom line....they're not liars and not shady....they just need to improve their internal and external communications and processes.
 
en·deav·or


1: to strive to achieve or reach

2: to attempt (as the fulfillment of an obligation) by exertion of effort.

It doesn't mean we will. It means we will try. The question is how hard are they trying?

thanks but I did know the meaning.
its the other part "we pride ourselves on fast payments", based on what?
 
AFAIK it is not possible to flush withdrawals with RTG software.

I'm happy to stand corrected of course, but this seems to be the ever-present problem.

In the end though, if one can't resist reversing for a day or two, then payout delays etc are the least of their problems IMO. It has been a well known issue since year dot, and anyone familiar with RTG (which would be most members) would know that cashouts remain reversible until they are processed. So, surely one could (and many do) come up with an action plan to deal with the situation, such as uninstalling or having a loved one change their password or do something outside the house or computer area etc....there's actually a lot one can do.

Seriously though, if one can't control themselves, I don't see why the casino should be totally responsible.

Of course, it would be great if RTG introduced flushing, but I doubt it will happen. If they were going to do that it would have been done years ago.

So, one can either deal with the status quo, or vote with one's feet.

IMO CWC have grown too quickly, and not modified it's processes and staffing to meet the extra demand. In my experience, I'm paid in 24-48 hrs every time via ewallet. Other payment methods may be different.

Bottom line....they're not liars and not shady....they just need to improve their internal and external communications and processes.

I know RTG doesn't flush withdrawals but something just short of flushing I guess is what I am asking. To put something in place that "locks" the withdrawal up without being processed. Or have a way to reduce the amount of the withdrawal without having to reverse the whole withdrawal and having to start the whole process over again.

I see what you are saying Nifty, and I am not trying to defend anyone's actions or insult anyone, but when you put in for a withdrawal and DO wait the amount of time that the casino states, it is very frustrating to log in and see your withdrawal still pending. In the case of Dinahbrand, they had 2 withdrawals pending at the same time, and only one was processed and the other not without any explanation. IMHO there is no viable excuse for that.

From Dinahbrands post, I got the feeling that there was already a not so good history between them, and this just caused them to have more bad feelings towards them. Then when they did inquire about it they were told to change the method of withdrawal and that it be instant. Then they find out it would more than likely not be processed until after the first of the year. I can see their frustration. Like I said in my other post, this happened last year at this time and I see that nothing has changed or anything learned from all the complaints last year.

Yes, I think they do need to improve on communication, and again that has been something people have complained about for a long time, and nothing seems to be improving with that either. That is something CWC's has to take full responsibility for, because it is their fault communication has not improved no one elses.

The OP of this thread made their post on 12/28 and their withdrawal was pending for 5 days. They did inquire about the withdrawal but was never told that it might be after the first it was going to be processed. Where other players were informed of this. They were told a couple of different reasons, but not that it could take over a week to be processed.

I think that if there was a way to "lock" these pending withdrawals, so that they could not be reversed we would see a lot less complaints, and if the CSR's could all be on the same page, we wouldn't have so many players thinking they are being lied to. No one likes to feel they are being lied to, especially when it involves their money.

LH
 

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