Moral dilemma

nothappy

Dormant account
PABnoaccred2
Joined
Oct 20, 2010
Location
Wollongong
I had played at a rogue casino prior to finding this site. They finally paid me but it took countless phone calls, emails, live chats and frustration on my part to finally get my funds. It also was almost a 4 month process!
I obviously am done with this casino and any related casinos, however, when they paid me they seem to have overpaid me by $485usd.
I have checked, double checked and rechecked. Surely they did put an extra $485 into my NT account.
At first I was happy but then I started thinking about it and would it not make me worse than even they are if I kept it without informing them? I realize it would be nice to keep but it really wasn't mine to begin with I suppose and I think I would feel quite guilty if I didn't inform them of the overpayment. On the other hand I am wondering if I am wrong in my thoughts. I am looking for any advice, rationale or logic as to why I would keep it and not return it or at least inform them. I have thought even about giving it to a charity and not telling them because I really dislike them. Still, I am trying to get my head around what is the correct protocol in this odd situation.
 
Would you like to be treated like this?

That should answer your question. :cool:
 
Nothappy please don't feel guilty.
Look what they did to you in the first place.
To make you feel real good about it donate it to a great charity in your name.
Overpayment is from someone's mistake.
But if I went to a retailer in my area & they over paid me I would walk back in and tell them because I would not like to see someone get fired over it or some places that the person that made that mistake will have to pay it.

A rogue casino Overpayment is Stupidity on them I say.
A casino is out to make money.
Good Luck to you.
~T~
 
To solve your moral dilemma, pick a period of time that you can live with that you'll 'hold' the overpayment. If they don't contact you within that period, I'd keep it (they aren't missing it). If they do contact you, decide what to do then. If you decide to give it back, send it back in 4 months.

- Keith
 
Keep the money until they notice and "request a withdrawal".

Stall THEM for months on end with reasons as to why you cannot return the money as it is "out of my hands now".

Don't forget to demand "documents" to PROVE the overpayment, as you don't believe the request is legit, and suspect it is a "phishing" scam.

Take your time "approving" said documents:D
 
Unjust enrichment is a legal term denoting a particular type of causative event in which one party is unjustly enriched at the expense of another, and an obligation to make restitution arises, regardless of liability for wrongdoing.

Definition:
1.n. a benefit by mistake or chance. Morally and ethically the one who gains a benefit that he or she has not paid or worked for should not keep it to the rightful owner's detriment. The party that received money, services or property that should have been delivered to or belonged to another must make restitution to the rightful owner. A court may order such restitution in a lawsuit brought by the party who should rightly have the money or property.

2. n. A general equitable principle that a person should not profit at another's expense and therefore should make restitution for the reasonable value of any property, services, or other benefits that have been unfairly received and retained.

Just some food for thought!
 
Bad Karma and such like on the CASINOS side NOT YOURS :)

4 Months to get a withdraw!!! Keep the coin and as VM says if they do notice just give them one excuse after another.

Absolutly pathetic the way some casinos operate - dont feel guilty I know I wouldnt if i had waited so long for a cash out - enjoy the money :thumbsup:
 
Bad Karma and such like on the CASINOS side NOT YOURS :)

4 Months to get a withdraw!!! Keep the coin and as VM says if they do notice just give them one excuse after another.

Absolutly pathetic the way some casinos operate - dont feel guilty I know I wouldnt if i had waited so long for a cash out - enjoy the money :thumbsup:

I'm not necessarily saying "don't give it back", but be as pedantic about giving them THEIR money as they were about giving you YOUR money. Let them experience some stalling for a change, so they can see how their players feel.

It is possible that they may decide to write off the amount, rather than fight for it. This is EXACTLY what they hope players will do, and if they DO formally give notice that they have decided not to pursue the matter, you CAN keep the money, AND have your morals intact.

You could THEN decide whether it is right for YOU to gain, or whether you will send the money to a charity.

How about the RSPSP;)

The Royal Society for the Prevention of Screwing of Players:D
 
I would have given the money back today.

No reason to behave just as badly as the casino. Otherwise you both must be in the roque list.
 
I would have given the money back today.

No reason to behave just as badly as the casino. Otherwise you both must be in the roque list.

Yes, you should pay it back immediately.
Now those poor guys cannot pay their thugs they hire to beat up customers who come and dare to ask about their withdrawl in person.:rolleyes:

If it were 32RED, I would pay it back immediately.
I treat everyone with the respect they deserve.

Just my opinion.
 
Keep the money until they notice and "request a withdrawal".

Stall THEM for months on end with reasons as to why you cannot return the money as it is "out of my hands now".

Don't forget to demand "documents" to PROVE the overpayment, as you don't believe the request is legit, and suspect it is a "phishing" scam.

Take your time "approving" said documents:D

VWM, you have topped yourself.....this is has to be my favorite post ever!

Once again you have proven, at least to me, that you are the best individual contributor to this forum.

:notworthy
 
You announce this dilemma as a moral one and you also ask what is the correct protocol in this situation. I believe those are two different aspects.
Regarding the latter, have you checked the terms and conditions, is there any clause referring to overpayment.
If it fx says that any amount mistakenly credited to your account will remain the property of the casino, that it constitutes a debt owed by you or something equal, the correct protocol is unquestionably to pay it back.

Then there is the moral issue. Your moral cannot be anything but your own values, regardless if they're good or bad in other peoples eyes. By asking people what is the moral thing to do, you can get some input but no right answers. You make the choice based on what is truly your values.

I experienced a similar situation when I was overpaid 1K, 10x my withdrawal request, from a casino that is neither accredited or rogued. I didn't immediately alert them and had some time to think.
My first thought was wow some extra money and I was already planning my next shopping spree. It's a casino what the heck, if they don't ask for it I might as well keep it.
Then I began asking myself questions like: Why am I even considering keeping it? What if they had paid me 10K what would I have done? What if the person who made the mistake faces consequences?
To put it in another context what If I had ordered let's say a tv-set and they sent me 10 tv-sets what would I have done? (ok a bit stupid but you get my point)
Pretty soon they realised their mistake and I returned it immediately upon request, received a decent free chip and thanks from the manager.
I was relieved and I felt good about myself again. Looking back, I know that I could never have enjoyed that extra cash.

I am not saying you should keep it neither that you should give it back.
If your request for advice on this matter has more to do with morals than the correct protocol, I believe it's ultimately a question of what will make you feel good about yourself based upon your own values.

:)
Emme
 
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:eek2:


you dont think its possible its your money plus interest and fees , and that you real got the wrong take on them they might just be the most honest casino

please excuse my dry humor :lolup:
 
If they catch the mistake, can they pull it out of NT without your permission?


That is exactly what I was thinking while reading all these posts. I would be careful to monitor your account for that. I know that casinos can and have done it to me with EWX. I don't know if they can with other payment solutions but it wouldn't surprise me.

Just do what you feel is right. Only your judgement matters in this situation.

I would definitely let the casino know how it feels to be in the position they are now in though! Let them realize that "It ain't no fun when the rabbit gots the gun".
 
Tell them if they want paying they have to PAB you, when you receive your 1st email from Max, ignore it, then ignore the next few, after 4-6 weeks reply to Max and explain to him that there is a software problem your end and you cannot make any payments atm, you hope to have it fixed by the end of a month, but you cannot say which one, but if it is any consolation your software is still accepting over payments ;).
 
It would seem they have just given you a comp for all your trouble, delays and inconveniences. I would thank them for that, then never play there again! :thumbsup:
 
I would like to add this to my latest post, for what it's worth.
If I was in your situation and was 100% it didn't belong to me,
I would pay it back for one simple reason that overrides any moral aspects or other concerns I may have. That reason is that I would want to put the whole experience behind me as soon as possible, get it out of my system and move on.

Emme
 

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