Hey Bryan, I know I said I wasn't going to contribute here anymore, but I just had to after what I've read between you and Nicola. I also believe that the privacy breach issue is the most concerning now, and needs to be addressed.
Please understand Bryan, that all my comments here come with the utmost respect for both yourself and all involved, and I don't beat around the bush, or let a good yarn get in the way of the truth. This issue is bugging me, and I have to air my opinion further. Sorry to those who hate long posts, or couldn't care less what I have to say, but bear with me, and just be thankful your not my wife.
I agree 100% with your (Bryan's) comments regarding the casino has a right of reply, and the right to defend themselves against some serious allegations. I made this same statement earlier regarding my right to share my experience, and also MA's right to respond. This turned a little ugly when MA, not I for the record, resorted to childish (my opinion) name calling and blatant lies, together with claims my sole intention was to defame him into ruin, and my personal favourite, that I was a competing casino's wolf in sheep's clothing. Hardly a professional approach to an issue raised by a legitimate customer inquiry. I remain accountable for my own actions, and admit I may at times come across harsh in my approach, however one thing I can promise you all, is that I don't lie, and my claims are based on facts, and often evidence. People have claimed I'm guilty of making assumptions disguised as questions, and whilst I can accept it may have looked this way, I can also assure you all, that there are no deep seeded malicious intents, and frankly, I may be semi competent with my words, however I am not worthy of that type of credit, and most definitely not that clever. If one of my questions has a perceived malicious undertone, I apologize, but please see it as a question based on anxious concern, rather than malicious psychological warfare. I just wanted to make that point clear to you Bryan, the other members, and even MA, to understand where I fit as a player, customer, and forum member.
Regarding your stance here Bryan, I can of course respect the fact that you want to defend MA, and keep the balance of the argument fair here, as this is your domain, and MA is a casino you have personally screened, and promoted on your site. I have the utmost respect for what you do here, and what you have achieved, and it's obvious by your comments you are switched on, and ultimately in tune with what's really happening for the most part, this aside from your defense of MA. However, based on what I have read, and perhaps ignorantly (hopefully not) accepting all parties have provided honest versions of events, I think I have to side with Nicola. Your first comment made me think Nicola may be hiding something, however her response indicated to me maybe the versions you received got crossed along the line, as it seems like you originally tied the boyfriend's email concern with Nicola's claims of a privacy breach. If this is indeed a separate issue, and Nicola's version of the privacy breach is to be believed, then I back Nicola's cause for concern, as I would be horrified if someone randomly happened to log into my account by accident. Especially considering the number of dodgy individuals, and/or syndicates, out there, who work to exploit casinos for criminal gains, and wouldn't think twice about exploiting a random customer who's account they just stumbled into. For a criminal, this would be like winning the meat tray at the local pub's raffle on Christmas eve! I think what's happened here is Bryan has got MA's side of the story, without MA actually knowing, or understanding, what the actual breach was. They may have assumed it was the boyfriend issue, and hence this is the only information Bryan had to go on. Correct?
In saying that, it's no secret I no longer trust MA, and considering the reps blatant 'begging' lie he told of me, and his non response to my invitation to post the 'begging' pm publicly for all to see, I am of the opinion that Bryan, you may not be getting the whole truth from your end of the argument, and this zebra (MA) hasn't changed his stripes. I think MA has been surprised by these issues that have surfaced, and didn't expect some clever casinomites to spot these certain flaws in their operation, regardless of whether these flaws were intentional by nature, or more likely not. I also believe that in an attempt to go into damage control, they have foolishly resorted to trying to shift blame to the customers, make false accusations that can be proven false, and perhaps withholding the full truth from the all seeing, all knowing Casinomeister. Let's not forget the esteem in which this forum is held within the casino sector, and that is why reps do all they can to help, assist, and avoid bad publicity here. I can fully understand MA being aggrieved by this bad publicity, but rather than porky pigging their way through it all (apip, apap, apip, apip, that's all folks!) isn't the logical decision for them to make, and what most have done here for years, is to accept some accountability, and work with the customers to produce a mutually beneficial resolution, or in some instances, a correction in system flaws to avoid further breaches and the like, whilst regaining player trust? I just don't get the approach MA has taken regarding all the issues raised, and they can blame us all they want for conspiring to destroy them, yet it would be much easier to wake up, and realize that any damage caused to their brand, has solely been achieved by themselves, and the constant toe tapping and stuttering they have displayed here.
I say this to all parties, Nicola, MA, and anyone else with an issue. Just speak the honest truth, lay it all out, and if mistakes were made, apologize now, as forgiveness is easier to receive, and more likely to achieve, than crying foul now and later being uncovered as a lying schemer. Personally I know I have been totally honest, yet there are bigger issues at hand. I would like to believe, that given the magnitude of Nicola's privacy breach claims, she would not make such damaging claims falsely, and I would personally be shattered if they were discovered to be false, given I offer my backing to her cause based on the information here. Contrarily, MA are the one's here with the most to lose, and now player trust and respect to regain. The allegations are damaging, and nothing will be gained by temporarily withholding the truth, as all roads eventually lead to Rome. If nothing else, please save Bryan his valuable time and efforts, by being completely honest with him, so he can seek a fair result for all involved. Being dropped from the accredited list is massive, and should be viewed as such, and considering it is the go to page for new and old players alike, any exclusion would have to be a backward step in claiming one's market share of the industry as a whole.
On a personal note, I chose not to continue with my (originally minor) complaint, as I didn't want to enter into a back and forth finger pointing, name calling, session, and I made it clear I had the evidence to discredit MA's lies about me, and they now needed to prove me wrong should they wish to continue their argument. Not surprisingly they recalled and retreated the troops, so I ended it as I made a decision to never return to MA anyway under any circumstances, as MA's lies were enough to arouse my suspicions, and for me to lose instant trust in the venue as a whole. That's not to say they aren't an honest, or trustworthy operation, however I am confident in my decision, and stand by the reasons behind it. This issue unnecessarily escalated to a bizarre level, when common sense should have prevailed, and a simple search of my other, and very limited, casino complaints, would have informed MA that I am a legitimate player, and easy to appease if approached and dealt with civilly.
I'm sure MA can agree, that my modest complaint should have been a walk in the park considering the bigger issue that's transpired here now.
For everyone's sake, not least of all Bryan's now he's involved, let's work together to sort this all out once and for all like adults, and resolve the issues at hand without resorting to silly fun, or rather unfun (I know it's not a word), tricks and games.
Maybe MA can offer a free $5 chip to anyone who actually gets through this post.
when I read that. So I guess I would like an acknowledgement that procedures will be put in place to ensure that this will not happen again.
