Monaco Aces - New Viaden Casino - passed BoF

[SlotMonster]

Hi hucorte,

I assume that the system detected IP from restricted country and therefore didn't allow you to register.

Thanks!
Viktar.

"Registration forbidden!

Unfortunately MonacoAces has declined your registration due to one of the following reasons:

You are under the legal age.
You are the resident of one of the excluded territories.
Your credit/debit card details are questionable.
You are attempting to register more than one player account.
Your account details have black history.
Any other reasons enlisted in our Terms and Conditions.

Please, make sure you are fully aware of our Terms and Conditions and if no reason for your registration decline has been found, please, contact our support team.

The MonacoAces Casino Team"

And that without even writing anything down. I´m from Chile.

 

[hucorte]

Hi hucorte,

I assume that the system detected IP from restricted country and therefore didn't allow you to register.

Thanks!
Viktar.

Thank you Viktar. I am from Chile, country that is not restricted according to the list.

 

[petkaymad]

I joined the casino on 19th January, but have never been able to even deposit. When I click the Make a Deposit link I get a blank page with no options. I contacted support and sent a screen dump of the page, but so far nothing. When I contacted support today I was told the problem had not been fixed (which I already knew) and someone would get back to me when it had. I wont be holding my breath obviously, but on the bright side for me at least I have not lost any money.....

 

[MonacoAces]

I joined the casino on 19th January, but have never been able to even deposit. When I click the Make a Deposit link I get a blank page with no options. I contacted support and sent a screen dump of the page, but so far nothing. When I contacted support today I was told the problem had not been fixed (which I already knew) and someone would get back to me when it had. I wont be holding my breath obviously, but on the bright side for me at least I have not lost any money.....

Good morning and thanks for your message.

could you advise me either here or by PM what your user name is on our website? I will follow this up and come back to you ASAP.

thanks.
MA

 

[hucorte]

Thank you Viktar. I am from Chile, country that is not restricted according to the list.

I will have to guess, just guess, as the representative hasn´t said a word, that Chile is added to the restricted countries.

 

[MonacoAces]

I will have to guess, just guess, as the representative hasn´t said a word, that Chile is added to the restricted countries.

HI hucorte,

Chile is not a banned country for us, so you should not have any issues. Please try once again. If it´s not working currently please bear with us till our new website is being launched. This should happen latest in 14 days. We seem to have some issues with some countries. We had the same with some Aussie players who mentioned that they couldn´t deposit but when our colleague from Australia actually tried to deposit it all went through. On the new system this should not be happening anymore.
Thanks and best regards,
MA.

 

[MonacoAces]

HI hucorte,

Chile is not a banned country for us, so you should not have any issues. Please try once again. If it´s not working currently please bear with us till our new website is being launched. This should happen latest in 14 days. We seem to have some issues with some countries. We had the same with some Aussie players who mentioned that they couldn´t deposit but when our colleague from Australia actually tried to deposit it all went through. On the new system this should not be happening anymore.
Thanks and best regards,
MA.

Hi Hucorte,

could you please send me on a PM your account name at Monaco Aces. this way I will track you and see why and what is the exact error.

thanks.

 

[hucorte]

Hi Hucorte,

could you please send me on a PM your account name at Monaco Aces. this way I will track you and see why and what is the exact error.

thanks.

I wish I had an account.

 

[MonacoAces]

I wish I had an account.

we've clarified the issue with Chile and it seems the reason is in geo IP service we use.
Chile was banned due to the IPs which are sometimes taken for Argentina's IPs (country from excluded territories list). We've contacted the service provider and asked to make an update of the IP database. The issue should be resolved within the next 2 weeks. I'll keep you updated.

apologizes for the inconveniences.

thanks and best regards,

MA

 

[The Dude]

Congrats to Monaco Aces - looks like they passed

I'll be updating their status shortly. Good going.

 

[muziq]

registered last night deposited 75 euros and claimed welcome bonus

man i love the look of the games in my HD monitor no game i ever played was this crystal clear eye candy

i just tried 3 games so far it seems that all game i open is 9 liner and i dont like 9 line games

and most time i hit 3 scatters lol was expecting free games but no freegames lol of course it is said so in paytable but you know it lol

love the experience any way

any one suggest some good slots no 9 liner pls

 

[muziq]

huh there are around 28 slots are there and more than 20 is 9 line or lesser??????????????????????????????????????????????????

what type of developers are this?

if you need more variety and bring more people pls mix it up

 

[MonacoAces]

huh there are around 28 slots are there and more than 20 is 9 line or lesser??????????????????????????????????????????????????

what type of developers are this?

if you need more variety and bring more people pls mix it up

Dear Muziq,

first of all thanks a lot for the positive feedback. We are glad you like the games. In reference to the variety of the Games I can let you know that we will be adding three new slots at the beginning of April. Until then all we can offer is what´s on the site. I do understand your comments and have passed them onto our developing team.
Once again thanks a lot for playing at our Caisno as well as for the positive critics.

Best regards and best of luck.

MA.

 

[MonacoAces]

Dear all,

It has become a little quiet in this thread.

As many of you might have seen already, we have passed to the accredited section and are extremely happy about this move. We would like to thank Bryan and his Team @ Casino Meister for this move and all the support we have received.

Further we have redesigned our Website and everything looks fresher, newer and just much nicer for players. We are currently finishing our new affiliates program as well.
The language got completely checked and we have had two professional proof readers rewriting and correcting all our errors. We understand that maybe we rushed too much to get online but now the page should be in a really good shape.

In order to celebrate this, we are sending out a newsletter to all our existing customers offering a 100% bonus for those who might have wasted their 100% welcome bonus on the first deposit.
The Terms and conditions are exactly the same as the ones for the first time deposit.
So for all of you who want to give it a try please feel free to have look on the new site and let me know your thoughts.

Thanks to all those of you who have posted critics over last months, due to that we have been able to improve many things and keep on working as motivated as we have always been.

Best regards and a lot of fun and good luck to everyone.

your MA Team.

 

[ChopleyIOM]

I came within a hair's breadth of depositing at this casino but turned back at the last moment, put off with the errors on the website and the fact that they had what were obviously the wrong rules up for Empire's Glory. Two weeks later, that still isn't fixed.

Also, I have grave doubts about the stated RTP of that slot. I don't have a big enough sample size to present as proof yet, but given the fact the maximum prize is only 1000x stake, the sample size doesn't have to be gargantuan.......

Put it this way, any casino that has a fairly low variance slot paying 99.25% RTP contributing 100% to a WR is either not very good at designing bonuses, or that slot doesn't have a 99.25% RTP.

I see that the help file for Empire's Glory has been quietly 'fixed' to show the true RTP of the slot, which is 94% and not 99.25% as it proudly claimed for months.

Outdated URL (Invalid)

I had already deduced for myself that this slot did not pay out 99.25% - (at one point I had every PC in the house hammering away at it in free play mode on the fastest speed setting for hours and hours, for several evenings on end, and with a maximum win on the paytable of 1000x stake, it only took me a few hundred thousand spins to conclude with absolute certainty that the stated 99.25% figure was incorrect) - but we were assured that the figure had to be correct.

https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/

In reference to the RTP´s, all I can say is that they are system generated and that we have no chance to present any wrong RTP´s as we are subject to really a lot of security checks by different associations.

https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/

The RTP of 99.25% and all other RTP´s come from strictly predefined game settings, it's set in the system and can't be changed at will. As our games are certified, they were tested and approved with these RTP´s by the competent organizations in this field and Viaden has corresponding proof documentation for this.

The claimed 99.25% RTP for Empire's Glory always stood out like the proverbial sore thumb, every other Viaden slot pays around 94-95%, with quite a few of them lower than that - so I was surprised at the time to see such glib assurances that the 99.25% figure being claimed was accurate (and indeed, had been 'tested and approved', it only took me a few evenings with four PCs to conclude that the figure was wrong).

As I stated in my post quoted above, every single bonus on the casino's books becomes massively EV+ with a low variance slot paying 99.25%, it'd be like having Jacks Or Better VP contributing 100% to a WR!

So we do now have the correct figure of 94% for Empire's Glory, which fits far more with my own results on this slot so I would say is accurate, but how did the RTP of this slot get misrepresented by 5.25% for so long? And why we were told it had to be correct and had been 'tested and approved', when it clearly wasn't tested, even if it was 'approved' by someone.

That's a hell of a clanger IMO.

 

[carlisleboy]

huh there are around 28 slots are there and more than 20 is 9 line or lesser??????????????????????????????????????????????????

what type of developers are this?

if you need more variety and bring more people pls mix it up

Wish I remembered to look on here, before signing up and depositing.

I was attracted by the look and expected that 30 or slots would be enough variety. But as you said most seem to be 9 lines and some of the slots also don't cater for those who like to do spins of around 20p - 60p.

I only ever really play slot games and at no more than 90p a spin, the variety on this site simply isn't good enough for me to play beyond my initial deposit.

Shame because the slots look attractive.

 

[hoff1985]

I really love the look and the quality of the software.

However there are 3 things i don't like...

1.) Why are 80% 9-liners when it comes to slots? Why not having some 20/25 Liners? Only very few ones..

2.) Also Support is very nice and friendly but some things i don't get. I was in contact and sent in all my docs in October 2012. Never heard something back. Last week i uploaded all the documents again and contacted support, and they said it's still "work in progress". I know that i only pre-verified my account, i don't have an actual cashout. Still it shows "not verified". I'm just wondering why it looks like it takes months to get verified there. I normally don't start depositing in a casino before i'm verified and know that my cashouts will be processed fast.

3.) There are some issues with currency... I have Neteller and Skrill accounts, both with USD. When i deposit with Skrill and my account settings are USD it works fine, but when i deposit with Neteller i have to change my account settings to EUR and deposit in EUR, otherwise it won't work even if my Neteller Account is USD.

I just hope for more 20/25 liners and some bugfixes in the cashier and overall account managing, besides that it looks good

Question: I know that the flush WD's... How long does it usually takes? Can someone answer it that already had a cashout there?

Thanks

 

[Nifty29]

I see that the help file for Empire's Glory has been quietly 'fixed' to show the true RTP of the slot, which is 94% and not 99.25% as it proudly claimed for months.

Outdated URL (Invalid)

I had already deduced for myself that this slot did not pay out 99.25% - (at one point I had every PC in the house hammering away at it in free play mode on the fastest speed setting for hours and hours, for several evenings on end, and with a maximum win on the paytable of 1000x stake, it only took me a few hundred thousand spins to conclude with absolute certainty that the stated 99.25% figure was incorrect) - but we were assured that the figure had to be correct.

https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/



https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/



The claimed 99.25% RTP for Empire's Glory always stood out like the proverbial sore thumb, every other Viaden slot pays around 94-95%, with quite a few of them lower than that - so I was surprised at the time to see such glib assurances that the 99.25% figure being claimed was accurate (and indeed, had been 'tested and approved', it only took me a few evenings with four PCs to conclude that the figure was wrong).

As I stated in my post quoted above, every single bonus on the casino's books becomes massively EV+ with a low variance slot paying 99.25%, it'd be like having Jacks Or Better VP contributing 100% to a WR!

So we do now have the correct figure of 94% for Empire's Glory, which fits far more with my own results on this slot so I would say is accurate, but how did the RTP of this slot get misrepresented by 5.25% for so long? And why we were told it had to be correct and had been 'tested and approved', when it clearly wasn't tested, even if it was 'approved' by someone.

That's a hell of a clanger IMO.

I think this warrants an explanation from the rep.

When you look at the basics, its not that different to the finsoft/Spielo issue I.e. RTP being incorrect in help file etc.

I would be pissed if I had been playing that game and not doing as well as I expected, putting it down to bad luck, and then finding the game is taking an extra 5%. In fact, I would PAB.

Still, I tried four times over a few weeks to deposit via neteller, with non-specific errors occurring every time, so I gave up and haven't bothered since. I don't have the time nor the inclination to inform them about an error they should be seeing already on their reports, and should have fixed well before now.

I have to wonder how accurate the other TRTPs are now.....and for that reason, I'm out.

 

[MonacoAces]

Hi all,

just a very quick and basic explanation in reference to the RTP´s. The Game had two certifications, meaning that we are allowed to offer the game with both RTP´s. I am not sure why this is the case on this particular Game as it is provided by Viaden but when by the time we received the questions about the RTP´s we were told that they had the game certified with two RTP´s. On that time we decided to switch the game to the lower RTP, which in this case is similar to all other RTP´s on our page.

I hope this explains slightly the confusion and clarifies that we have not, at any point, sold a game under a wrong RTP! When the game mentioned the 99% RTP it was the real RTP of that game at that stage. We just decided, once we heard there was a second certified version, to switch to that version.

I am sure, in case you need a more detailed explanation, that SlotMonster can explain this more in details if required.

Nifty thanks for letting me know about the Neteller issue, we haven´t had any complaints about that previously but I will forward your issue to our support team.

thanks

 

[dunover]

Hi all,

just a very quick and basic explanation in reference to the RTP´s. The Game had two certifications, meaning that we are allowed to offer the game with both RTP´s. I am not sure why this is the case on this particular Game as it is provided by Viaden but when by the time we received the questions about the RTP´s we were told that they had the game certified with two RTP´s. On that time we decided to switch the game to the lower RTP, which in this case is similar to all other RTP´s on our page.

I hope this explains slightly the confusion and clarifies that we have not, at any point, sold a game under a wrong RTP! When the game mentioned the 99% RTP it was the real RTP of that game at that stage. We just decided, once we heard there was a second certified version, to switch to that version.
I am sure, in case you need a more detailed explanation, that SlotMonster can explain this more in details if required.

Nifty thanks for letting me know about the Neteller issue, we haven´t had any complaints about that previously but I will forward your issue to our support team.

thanks

Well, was the help file changed at EXACTLY the same time? It appears not if Chopley is correct, and I believe he is. That is seriously poor IMO.

 

[threescatters]

I had already deduced for myself that this slot did not pay out 99.25% - (at one point I had every PC in the house hammering away at it in free play mode on the fastest speed setting for hours and hours, for several evenings on end, and with a maximum win on the paytable of 1000x stake, it only took me a few hundred thousand spins to conclude with absolute certainty that the stated 99.25% figure was incorrect) - but we were assured that the figure had to be correct.

I think this is very unfair. I strongly feel saying you have "absolute certainty" here is complete rubbish. Everyone else gets hammered if they dont provide proper groundwork for claiming "rigging". It takes someone of big reputation like the wizard of odds or Elliot Jacobsen to convince me something is rigged. Have you got all the log files for these sessions? Can we see your math analysis on this? I do not believe 200k spins is enough to be certain of ANYTHING with slots. I also feel an IoM licence is the most reputable and stringent one available and everytime I have played at a Viaden casino they have shown a degree of class and integrity other places do not.

Personally, I played this slot for real money when it was on the 99+% setting and won a LOT. It felt very generous to me.

I completely believe the reps explanation here for one.

 

[MonacoAces]

Hi Dunover,

it all got exchanged and changed at exactly the same time. During our last big up date. I do understand if people are frustrated if they don´t win but having a look at our back office the figures are accurate. And it is not just me checking them, there is a lot of law and legal behind all this.
So please don´t post comments like we should go into PAB etc.. if you are not sure what happened or when it happened and at least previous to give a Casino representative the chance to reply.
If we screw anything up it is OK and I will accept the critics like we did at the very beginning and if you followed our development on here and comparing it with our on site development, you will see that we have done everything in order to improve near to all issues that were raised in this thread.
Everybody is free to give his opinion of course I just would like to ask you not to accuse us previous to having the proof of these accusations.
I know some of you might not like our Casino, other do, some do like the games and others don´t but everything we do, we do 100% controlled by the IoM Gambling association and the IoM law of Gambling.

Best regards,
MA

 

[threescatters]

Several hundred thousand spins of a slot is not even close to what is required to test the RTP. at LEAST 5-10Million spins would be needed before you can start to settle on a figure. Other posters get slammed for "not understanding variance" when they post rigzored claims. There is no math analysis here, no log files, no videos, just claims of a few hundred k spins. I remember reading monthly reports from microgaming casinos where they published total RTP on all slots for any given month. Even from month to month, taking into account every single spin every single player did on every single slot the RTP figures varied heavily, 3-4% in either direction. The claims by Chopley here are well out of line IMO.

I really feel for MonacoAces considering how good a casino I found them.

 

[MonacoAces]

Several hundred thousand spins of a slot is not even close to what is required to test the RTP. at LEAST 5-10Million spins would be needed before you can start to settle on a figure. Other posters get slammed for "not understanding variance" when they post rigzored claims. There is no math analysis here, no log files, no videos, just claims of a few hundred k spins. I remember reading monthly reports from microgaming casinos where they published total RTP on all slots for any given month. Even from month to month, taking into account every single spin every single player did on every single slot the RTP figures varied heavily, 3-4% in either direction. The claims by Chopley here are well out of line IMO.

I really feel for MonacoAces considering how good a casino I found them.

Hi three scatters,

your support is well appreciated. I don´t know your username on our Casino but if you have won I am glad for you. It is nice to hear someone around supporting us and giving some positive feedack. It´s rare to hear.
So thanks a lot.

best regards,
MA

 

[dunover]

Hi Dunover,

it all got exchanged and changed at exactly the same time. During our last big up date. I do understand if people are frustrated if they don´t win but having a look at our back office the figures are accurate. And it is not just me checking them, there is a lot of law and legal behind all this.
So please don´t post comments like we should go into PAB etc.. if you are not sure what happened or when it happened and at least previous to give a Casino representative the chance to reply.
If we screw anything up it is OK and I will accept the critics like we did at the very beginning and if you followed our development on here and comparing it with our on site development, you will see that we have done everything in order to improve near to all issues that were raised in this thread.
Everybody is free to give his opinion of course I just would like to ask you not to accuse us previous to having the proof of these accusations.
I know some of you might not like our Casino, other do, some do like the games and others don´t but everything we do, we do 100% controlled by the IoM Gambling association and the IoM law of Gambling.

Best regards,
MA

I never mentioned PAB as far as I know.
As for 'law and legal' there was plenty of that in place before the Finsoft scandal but it still happened.
There was plenty in place before the Purple Lounge rip-off of players' cash.

So forgive the forum members who are sceptical when it comes to LGA's and their 'protection'.

If you have plugged away over the years playing millions of spins on many different slots, as Chopley and many others have, it becomes rapidly apparent if a slot is on 99% or 94%. If you saw the chart I composed demonstrating the average difference between a slot on 96% and 92% RTP you would see that the slightest reduction in RTP has an exponential effect that is apparent almost from the start. There is a huge difference in the average duration of gameplay you can expect.

https://www.casinomeister.com/forums/threads/rtp-heres-how-it-affect-your-play.56164/

Three Scatters:
Please don't try and tell any experienced slotster that we could not positively identify a difference as dramatic as this chart shows (+/-4%) unless we 'played zillions of spins' because that is complete nonsense.

Put it this way: Give me an hours fun play on any slot set at 95% then the same one at 99% without telling us which. Me, Chopley and every other player will tell you which is which, every time, all the time. Unless of course the slot is of such tremendously high variance that it exceeds any game ever mooted thus far.

 

[MonacoAces]

Hi again,

the PAB was not meant for you it was meant in general as Nifty mentioned it.

please don´t misunderstand us either, we don´t want to tell you not to mention what you think and what could be wrong, I think, as I mentioned many times in here, that thanks to you guys we learn and improve as well. So all critics are welcome.

i just don´t want to be accused before we have not the chance to explain the situation.

So hopefully all good and sorry if I expressed myself wrong but the PAB is not in your thread.

Best regards,

MA

I never mentioned PAB as far as I know.
As for 'law and legal' there was plenty of that in place before the Finsoft scandal but it still happened.
There was plenty in place before the Purple Lounge rip-off of players' cash.

So forgive the forum members who are sceptical when it comes to LGA's and their 'protection'.

If you have plugged away over the years playing millions of spins on many different slots, as Chopley and many others have, it becomes rapidly apparent if a slot is on 99% or 94%. If you saw the chart I composed demonstrating the average difference between a slot on 96% and 92% RTP you would see that the slightest reduction in RTP has an exponential effect that is apparent almost from the start. There is a huge difference in the average duration of gameplay you can expect.

https://www.casinomeister.com/forums/threads/rtp-heres-how-it-affect-your-play.56164/

Three Scatters:
Please don't try and tell any experienced slotster that we could not positively identify a difference as dramatic as this chart shows (+/-4%) unless we 'played zillions of spins' because that is complete nonsense.

Put it this way: Give me an hours fun play on any slot set at 95% then the same one at 99% without telling us which. Me, Chopley and every other player will tell you which is which, every time, all the time. Unless of course the slot is of such tremendously high variance that it exceeds any game ever mooted thus far.

 

[ChopleyIOM]

I'm happy with the conclusions I reached about this slot, my personal opinion is that MonacoAces were showing the wrong RTP for this slot for a substantial period of time, and that it's always paid out at 94%. (I'm not saying that they did it maliciously, I believe it was a genuine error on their part.)

Seriously, name a software provider (except Viaden....) that has a low variance slot on their books at 99.25% RTP? If nothing else, it immediately makes every single bonus the casino offers catastrophically EV+ in the player's favour. (Unless a special exception is made for that slot in the T&Cs, which was never the case with Empire's Glory.)

This is what piqued my interest in this slot in the first place, because on a 30xB WR at a casino with plentiful bonus offers, a low variance slot at 99.25% RTP basically becomes a free money machine. I very nearly deposited and had a go, simply taking the RTP at face value, but it was so far off-beam that I decided to check it out in free play first, which is when I lobbed several hundred thousand spins at it and figured that no way was it kicking out 99.25%.

As an aside, I pointed out this error on the Empire's Glory paytable at Monaco Aces back in November, in this thread whilst they were on BoF, here we are in April and it's still not been fixed.

https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/

I pointed it out again a couple of weeks later. (And again expressed my concerns about the slot's stated RTP, explicitly referencing how dangerous it could be to the casino if picked up on by bonus hunters.)

https://www.casinomeister.com/forums/threads/monaco-aces-new-viaden-casino-passed-bof.53251/

Outdated URL (Invalid)

(I've taken this screenshot just now, so the wrong rule table was carried over to the casino redesign.)



I'm not trying to rain on anyone's parade here, I just find it hard to understand why a 99.25% low variance slot would even exist in the first place, and particularly so when it sticks out a mile like it did at Monaco Aces when every other slot on the books is around 95% or lower.

Finally, it's entirely possible that I'm wrong of course. I'm presenting my opinions based on my own experiences, that's all

 

[dunover]

TBH Chopley, I think you knew (as I would have) that this was not 99.25% way before firing off hundreds of thousands of spins. You just did that many 'fun' play spins to remove any reasonable doubt. They have made a mistake, not maliciously as you say, but aren't being consistent with what their site showed at specific times. What I must endorse is the sheer incredulity with which you consider the idea of a 99%+RTP slot. It would be suicidal for any online casino unless restricted. In fact it would be highly risky without a bonus.

 

[SoftSwiss]

Folks, with no time to sift thru all the thread - is it just me or website does not seem to be working? Says "under construction" for the second day in a row?

 

[akrus88]

Opened account yesterday. The visuality of the software is really, really good. Everything looks really crisp, clean and breaths quality. Espicially with the full screen display it is really great!

I am now playing Easter Feast game(silver). Pumped in to a little problem with it. Tried to open the help file, but it directed me to the monacoaces home page, not to the help file.
And allso the paytable shows something odd for the wild payouts. It says "total bet". I doubt 2 wilds dont pay 60€ on 1€ bet and 5 wilds 9000€. Ofcourse they can, but I doubt if that is what they mean.

 

[dunover]

Opened account yesterday. The visuality of the software is really, really good. Everything looks really crisp, clean and breaths quality. Espicially with the full screen display it is really great!

I am now playing Easter Feast game(silver). Pumped in to a little problem with it. Tried to open the help file, but it directed me to the monacoaces home page, not to the help file.
And allso the paytable shows something odd for the wild payouts. It says "total bet". I doubt 2 wilds dont pay 60€ on 1€ bet and 5 wilds 9000€. Ofcourse they can, but I doubt if that is what they mean.

View attachment 39316

I don't doubt you're correct. The table should say 'coins' I think, i.e. stake per line. 9000x bet for 5 wilds?? I'm joining ......

 

[akrus88]

That is actually quite a rude error when you think about it.
If someone reads the paytable and understands is as it is written. Then gets four wilds, the disappointment is huge o.O..

I think slot should pay as it is written on the paytable.

Ill pm the rep and ask about that error .(if it is an error).

 

[Nifty29]

I don't doubt you're correct. The table should say 'coins' I think, i.e. stake per line. 9000x bet for 5 wilds?? I'm joining ......

Its what is keeping me away from these viaden casinos. Too many errors and issues.

I know these guys are new-ish but things like paytables and RTPs should be sorted in beta testing not a year down the track.

The software is smooth and the bonuses reasonable, but the variation in selection of lines and coin sizes is offputting.

The reps here are great, but where my money is concerned, I'm extra careful and have high standards. Maybe later, but not now.

 

[MonacoAces]

Hi all,
the developers have now corrected the pay table and the up dated version of it is currently under testing process. As soon as testing is finished, we will up load the corrected version.

please see official statement from the software developer:

There is certainly a mistake in the paytable.
Payouts indicated for the Wild symbols are multiplied by the Line Bet, not Total Bet. The issue is in graphics only.

The new build with this error fixed is already in testing process. We'll try to update the paytable as soon as possible.

We apologize for this mistake and thank those who have advised us about it.
Best regards,
MA.





--

 

[MonacoAces]

Hi all,
the developers have now corrected the pay table and the up dated version of it is currently under testing process. As soon as testing is finished, we will up load the corrected version.

please see official statement from the software developer:

There is certainly a mistake in the paytable.
Payouts indicated for the Wild symbols are multiplied by the Line Bet, not Total Bet. The issue is in graphics only.

The new build with this error fixed is already in testing process. We'll try to update the paytable as soon as possible.

We apologize for this mistake and thank those who have advised us about it.
Best regards,
MA.





--

Hi all,

the up dated version was up loaded on last Saturday so the Game´s paytable should show the correct view to everyone now.

Best regards,
MA

 

[MonacoAces]

Dear all,

as I am not sure if all of you also look on regular basis into the bonus section, I just wanted to let you all know that we have created an Exclusive Bonus offer for Casino Meister members.
The Bonus is applicable only ones but to all players, even though you already deposited and claimed any amount of deposits previously. Just follow below links, make a deposit and you will see that the Bonus will be released to your account.

In order to let you know I will copy paste the Bonus offer on here as well.

I hope some of you can make use of it.

Good luck to everyone.


Dear all,

we would like to give all Casino Meister members the chance to make use of this exclusive Casino Meister Bonus at Monaco Aces online Casino. URL Not Found / Outdated

All of you will have the chance to request 111% Bonus up to 222 (GBP/EUR/AUD/USD) on your next deposit. This could either be for your first deposit or a repeated deposit for those of you who have wasted all their 3 Welcome Bonuses already.

The Terms and conditions are the same as for our Welcome Bonus T&C.

- Min. deposit 30 (GBP/EUR/AUD/USD)
- Max. deposit 222 (GBP/EUR/AUD/USD)
- Bonus percentage 111%
- Clearing bonus requirements, bonus wager multiplier is equal to 30 times.
- Max. bet size per bet during playing your bonus 10 (GBP/EUR/AUD/USD)
- Loyalty Bonus is granted automatically to all players as $1 or the equivalent* for each stake of 500 of above mentioned currencies
* in order to be 100% sure of all T&C please read our full Bonus T&C at URL Not Found / Outdated
* this Bonus will only be issued to players coming through Casino Meisters Website.

We wish you all the best of luck and hope to see you soon at:URL Not Found / Outdated

 

[mj777]

MonacoAces I cash out my money and from that time till now 3 week I never get my money and I tried to contact them but not thing back from them soooooooooooooooooooooo badddddddddddddd

 

[Nifty29]

MonacoAces I cash out my money and from that time till now 3 week I never get my money and I tried to contact them but not thing back from them soooooooooooooooooooooo badddddddddddddd

Did you contact the rep here?

You are expected to do this when posting a complaint.

 

[MonacoAces]

MonacoAces I cash out my money and from that time till now 3 week I never get my money and I tried to contact them but not thing back from them soooooooooooooooooooooo badddddddddddddd

HI MJ777,

I am the representative of MA.
Please send me your ID and I will check this.
I doubt we have not paid you in three weeks as we process our pay outs within 24 to 48h unless you made a big win and your documents needed to go for approval to the Isle of Man money laundering department. in this case we would have sent you an email up dating you about this and asking you for several documents.

Please feel free to send me your Monaco Aces ID per private message over here and I will look up your account.

Are you sure you actually processed the pay out. If I look at our back office and the pay out requests I dont have anything pending older then 38 hours right now.

As I said, I am keen to check all this. If it is really the case I am sure we will find a good solution for you but first I need to check.

Best regards,

MA.

PS thanks Nifty for your post.

 

[MonacoAces]

HI MJ777,

I am the representative of MA.
Please send me your ID and I will check this.
I doubt we have not paid you in three weeks as we process our pay outs within 24 to 48h unless you made a big win and your documents needed to go for approval to the Isle of Man money laundering department. in this case we would have sent you an email up dating you about this and asking you for several documents.

Please feel free to send me your Monaco Aces ID per private message over here and I will look up your account.

Are you sure you actually processed the pay out. If I look at our back office and the pay out requests I dont have anything pending older then 38 hours right now.

As I said, I am keen to check all this. If it is really the case I am sure we will find a good solution for you but first I need to check.

Best regards,

MA.

PS thanks Nifty for your post.

Dear MJ777,

I have not heard anything back from you? I would appreciate any up date after the mentioned critics.

Thanks.
MA

 

[twelve22]

Canadian Players

I was wondering if this Casino is still accepting Canadian players? I read a post several months back (Post #40) that Canada was added, but I don't see it listed as an option on the registration panel.

Thanks!

 

[MonacoAces]

I was wondering if this Casino is still accepting Canadian players? I read a post several months back (Post #40) that Canada was added, but I don't see it listed as an option on the registration panel.

Thanks!

Hi Wes,

I have just replied to you on the private message you had sent me .

Unfortunately at this stage we cannot accept Canadian players. It is true though that last year the Gambling Commission and the Canadian law system, allowed us to enter the market for roughly a month but this was rectified very quickly and we had to close the access for Canadian players again. Unfortunately at this stage it doesn´t look like it will become any better soon but if things change I will post this here straight away.
thanks for your message and hope you to see you one day at our Casino.
MA

 

[mj777]

I withdrawal from this casino 47 euro 2 month ago I try to contact them but from that time until today I have No contact back from this casino I know it small money I cash out but they should do something for me but they never do anything at all so????????????????

 

[MonacoAces]

Hi MJ777,

please send me a private message with your username. I have been looking through our withdrawals and there is no request for any withdrawal for the amount of 47 Euros. Neither we have any withdrawal pending longer then end of last week. Are you sure you requested the withdrawal? Are you sure the withdrawal request went through? Have you checked your account?

As mentioned please send em a pm with your user name and I will follow up your request.

thanks,

MA

I withdrawal from this casino 47 euro 2 month ago I try to contact them but from that time until today I have No contact back from this casino I know it small money I cash out but they should do something for me but they never do anything at all so????????????????

 

[wobble33]

guys

seriously you don't have a way to check the wr? you have to go on live chat, then wait quite a long time for them to check your wr?? come on guys in this day and age you have to have a wager tracker at least?

I deposited for the first time today and was astounded no wagering tracker at all! I knew I had just wagered a small amount. but went on live chat to ask where is the wr tracker. she said we don't have a one! ask c/s on live chat for your wagering!

I waited 10 mins for them to calculate I had wagered just over £100 lol. come on Monaco at least get this wager tracker on your site! I wont be back that's for sure if you don't.

 

[SubzeroWins]

guys

seriously you don't have a way to check the wr? you have to go on live chat, then wait quite a long time for them to check your wr?? come on guys in this day and age you have to have a wager tracker at least?

I deposited for the first time today and was astounded no wagering tracker at all! I knew I had just wagered a small amount. but went on live chat to ask where is the wr tracker. she said we don't have a one! ask c/s on live chat for your wagering!

I waited 10 mins for them to calculate I had wagered just over £100 lol. come on Monaco at least get this wager tracker on your site! I wont be back that's for sure if you don't.

Agreed, really annoying when you have to ask CS about a wagering
Same story for 32Red, their software is just primitive compared to the more recent casino's

 

[MonacoAces]

Hi,

we are working on it. Unfortunately our Software provider is not offering it straight away so we are working on getting one done ASAP.
For the moment sorry but you will have to keep on asking the live chat.
In a normal case it should not take them 10min to calculate your wagered amount. I will check what happened as this is a one minute action.

Sorry if this is the reason for not coming back.

Best regards,,
MA

 

[Azzurri]

Does the MA rep still visit this site? Fairly sure the above post was the reps last, more than a month ago.

Asked CS three days ago if I could simply be told what my RTP was for my short playing time. I was told they would send my request to the relevant department and get back to me. I don't even know what that's suppose to mean, and unsurprisingly I haven't heard from anyone.

Sent the rep a pm, but just noticed how long they haven't been to the forum, so now I'm just concerned. With a few other complaints surfacing, is there any chance these guys have dropped the ball and busted? Really worried now that maybe I did get taken for a ride considering my suspicious happenings whilst playing there.

I'd recommend any new players wait to see for any signs of life from the rep before joining and depositing there, just in case there are any serious financial issues or the like.

Please respond MA, or more appropriately, MIA.

 

[mrmark21]

I had the same issue, of course I haven't been back, they've completely fallen off the map at least my map anyway. I received the following email yesterday:

"My name is Phyllis and I am the Customer Services Manager at MonacoAces. I've noticed that you haven't been online since early April and I was wondering if there is a particular reason for your absence.

The past few months have been very exciting for MonacoAces. Recently, we've added new games to our fresh, elegant and modern platform to make your playing experience even more diverse and exciting! I've seen that you're a big fan of some of our casino games and so I'm thrilled to let you know that we feature a couple of new fun-packed ones that you might enjoy such as Oil Mania, Avalon II, and Classic Blackjack Gold Series. We're delighted to have these popular games on MonacoAces and we'd love it if you tried them and told us what you think. Apart from their exciting story lines and impressive graphics, you can also enjoy their high RTPs. Looking for a taste of real action? Enter our Live Casino, take your seat around the table and let our dealers and the thrill of the game enchant your senses. And let me remind you that as you keep playing, there are many generous bonuses to claim.

Most importantly, I would like to remind you that at MonacoAces we make you our top priority and, therefore, we're extremely interested in your entire playing experience. This is why I'm writing to you: to find out if you enjoy our platform and its features. In that way, we’re always more than happy to hear your recommendations and ideas.

Looking forward to hearing from you and seeing you around Monacoaces.com soon!".

I don't pay for tedious slot spins with not much in the way of features or bonuses or anything else. You can also put me down for not particularly enjoying the constant lagging on those slots. I pay for entertainment and there's nothing entertaining about that. If all I'm going to get is terrible game play then I'd rather keep my money.

 

[Dinahnana]

Does the MA rep still visit this site? Fairly sure the above post was the reps last, more than a month ago.

Asked CS three days ago if I could simply be told what my RTP was for my short playing time. I was told they would send my request to the relevant department and get back to me. I don't even know what that's suppose to mean, and unsurprisingly I haven't heard from anyone.

Sent the rep a pm, but just noticed how long they haven't been to the forum, so now I'm just concerned. With a few other complaints surfacing, is there any chance these guys have dropped the ball and busted? Really worried now that maybe I did get taken for a ride considering my suspicious happenings whilst playing there.

I'd recommend any new players wait to see for any signs of life from the rep before joining and depositing there, just in case there are any serious financial issues or the like.

Please respond MA, or more appropriately, MIA.

Hi Azzurri the rep for MA was on this site yesterday. So the rep is not MIA as you state. Making a suggestion that Monaco Aces is in financial trouble has no basis in fact.