Monaco Aces - New Viaden Casino - passed BoF

[SlotMonster]

Registered and played yesterday - no problems.

However, today when I try to logon on I am taken straight into P4F. Even when I click on the 'PLAY NOW' tab in a game, when I enter my details in the login section I am taken back to P4F.

I can't access the Deposit section at all.

Is the casino undergoing maintenance or something?

PM sent.

 

[me_and_ed]

Well, it is and it isn't. When depositing in CAD, say like at micro, 50 gets me 50; with softwares that use USD like say, Nordic, I have to enter 47.75 for my 50; chump change, but always more than the going rate

There is no doubt the processors double dip us right up the a**, I have both US and CDN deposit methods so I try to match based on currency.

 

[JuicyFruit]

I opened my account yesterday in £GBP, but when I went to deposit today, it is in euros?

What is going on.

 

[hoff1985]

Can't deposit

I can't deposit... When i try it via Neteller i always get the Error 1015 (but everything i enter is valid!)

 

[hoff1985]

Found out that ERROR 1015 with Neteller means "INVALID CURRENCY", so they maybe have a currency problem on their backend... I try to deposit with USD though, weird...

EDIT: I found out that it is a "USD CURRENCY" issue. Changed currency to EUR, tried again and it worked!

 

[SlotMonster]

To all players: please, check that in your account you have set valid currency, i.e. if you are going to deposit in euros, your account currency should be euro.

You can change your currency in casino lobby.

Thank you!

 

[hoff1985]

My account was set to USD and in Neteller Deposit screen it was also USD.

Then i changed account to EUR and in Neteller Deposit Screen it showed EUR too and then it worked.

Andre

To all players: please, check that in your account you have set valid currency, i.e. if you are going to deposit in euros, your account currency should be euro.

You can change your currency in casino lobby.

Thank you!

 

[JuicyFruit]

Not sure how the currency mysteriously changed from GBP to Euros after I deposited yesterday in GBP, but no matter....I followed SlotMonster's advice and it is now back to GBP.

One thing to be aware of though - if you do switch between different currencies, you are allowed to use a card for one currency only, otherwise you will get a vague message along the lines of 'You cannot use this card'.

 

[SlotMonster]

We will check the issue with currency.
Thank you!

 

[hoff1985]

2nd Deposit - First Deposit Bonus?

Hey there,

just something i've seen.

I tried now my second deposit, and this time with Skrill, and here it worked directly with USD without problems. But after the deposit it said "Do youw ant to claim FIRST deposit bonus, i said yes and now i had a 100% match bonus. (I deposited 32$).

I think that's OK and all is good, i just wanted to let you know that it said again First Deposit Bonus even if on my account it said "Make a deposit and get a 2nd bonus". But also after the second deposit, there's still the same line "Make a deposit and get a 2nd bonus"

So please check it

It's fine for me if i always get a 100% match bonus, but i just wanted to let you know

 

[me_and_ed]

I just deposited and played, not much only $60, it went in a blink, something I find very disturbing, playing Empires Glory on free play I hit the expanding wild on a fairly frequent basis, playing for real the wild did not show up once........that does not sit right in my eyes, I dont think I will be back.

 

[dionysus]

I just deposited and played, not much only $60, it went in a blink, something I find very disturbing, playing Empires Glory on free play I hit the expanding wild on a fairly frequent basis, playing for real the wild did not show up once........that does not sit right in my eyes, I dont think I will be back.

I get where you're going, and I'm not saying either the fun/real servers are same or different; however, as you said, it was one session, so it's completely possible it was a bad session in real and you simply didn't get the expanding wilds this time

 

[Glumbi]

I have played for a few Minutes with the 100% Welcome Bonus. I have deposit 50€ and played with 100€ and have finished the Bonus Terms and have Withdraw 1500€


I hope all is good.


@Monaco Aces

What Documents you need for the first Withdraw?

 

[dionysus]

keep us informed please on the WD process

 

[Glumbi]

Yes i do.

 

[dionysus]

I picked up a CC to go play; sadly, after checking the games in fun mode, there are far too many with a 90cent minimum to want to play; I'm too much a low-roller

 

[me_and_ed]

I get where you're going, and I'm not saying either the fun/real servers are same or different; however, as you said, it was one session, so it's completely possible it was a bad session in real and you simply didn't get the expanding wilds this time

I do not disagree, still will remain skeptical, you know the old saying, first impressions........

 

[me_and_ed]

We either have an english issue or your w/d will be denied, you have $100 total times 20 (I think), $2000 and have finished in a few minutes, there is a max bet size, how do you finish in a few minutes?

I have played for a few Minutes with the 100% Welcome Bonus. I have deposit 50€ and played with 100€ and have finished the Bonus Terms and have Withdraw 1500€


I hope all is good.


@Monaco Aces

What Documents you need for the first Withdraw?

 

[dionysus]

@Slotmonster or MonacoAces:

When depositing with a pre-paid CC (Canadian), can withdraws be done via Skrill? I ask because a) pre-paid Mastercards aren't reloadable therefore are not themselves a withdraw option and B) because some casinos allow this, while others say, nuh-uh, you have to deposit via Skrill first.

I'd normally do this in livechat, but I figure other Canuckleheads might want to know.

 

[SlotMonster]

I have played for a few Minutes with the 100% Welcome Bonus. I have deposit 50€ and played with 100€ and have finished the Bonus Terms and have Withdraw 1500€


I hope all is good.


@Monaco Aces

What Documents you need for the first Withdraw?

No need to send us any documents We flushed your payout so you won't be able to play it back, and it will be processed as soon as money arrive from bank to Neteller. Sorry for the delay.

@Slotmonster or MonacoAces:

When depositing with a pre-paid CC (Canadian), can withdraws be done via Skrill? I ask because a) pre-paid Mastercards aren't reloadable therefore are not themselves a withdraw option and B) because some casinos allow this, while others say, nuh-uh, you have to deposit via Skrill first.

I'd normally do this in livechat, but I figure other Canuckleheads might want to know.

Interesting question. I will check this with our bank. Our software will NOT allow you to withdraw on Skrill if you deposited with CC.

I would advise to use Skrill until we get a reply fron our bank.

Thank you!

 

[dionysus]

lol, that would be fine if I actually HAD Skrill funds, which I don't. I do all my gambling with pre-paid Mastercards since they're so accessible here.
So, since depositing WITH a pre-paid is an option, what WD methods are then available?

 

[P.V.]

.
NOTE: all documents must be certified as true copies by a qualified person. Moreover, each document must be signed by the qualified certifier whose name, rank/title and signature must be indicated on the documents.

Can a qualified person, qualified certifier be defined in more detail?

 

[Glumbi]

We either have an english issue or your w/d will be denied, you have $100 total times 20 (I think), $2000 and have finished in a few minutes, there is a max bet size, how do you finish in a few minutes?

We have a english issue.. sorry my english is not good.


I have played longer as a few minutes, i have played ~ 1 h or 1,5h


I mean i have finished to play for a few Minutes befor i write here my Post.


You can play max. with a 10€ or $10 Bet not higher with with the Bonus, right. I have played max. with 5,- €

 

[Glumbi]

No need to send us any documents We flushed your payout so you won't be able to play it back, and it will be processed as soon as money arrive from bank to Neteller. Sorry for the delay.




Great thank you. I am wait

 

[dionysus]

We have a english issue.. sorry my english is not good.


I have played longer as a few minutes, i have played ~ 1 h or 1,5h


I mean i have finished to play for a few Minutes befor i write here my Post.


You can play max. with a 10€ or $10 Bet not higher with with the Bonus, right. I have played max. with 5,- €

according to their terms, correct:
NOTE! A PLAYER CANNOT MAKE A BET HIGHER THAN $10 OR THE EQUIVALENT* UNLESS THE PLAYER HAS CLEARED HIS/HER BONUSES COMPLETELY.