Monaco Aces - New Viaden Casino - passed BoF

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Let's welcome Monaco Aces to the Baptism by Fire section :thumbsup:

For those of you who enjoyed Viaden's games last year (BigCasino.com), Monaco Aces is on the same platform. They are licensed on the Isle of Man.

Promotions:
SUB -100% up to $200
Second Deposit Bonus - 100% up to $150
Third Deposit Bonus - 50% up to $100

You can sign up here:
https://www.casinomeister.com/static/goto.php?c=monacoaces

Their casino rep is located here:
https://www.casinomeister.com/forums/members/

I should add - sorry no registrations from the US, Canada, Netherlands, Denmark, Italy, France, and a few other popular places. Please check their FAQ on restricted countries.
 
Last edited:

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
.

Welcome to the baptism section yes :D

I have a question related to withdrawals. It says:

To complete the process of your verification you will have to submit:

*Your personal ID proof with a scanned photo from your passport, ID card or driving license;
*Your address verification details - any tax bill or bank statement copy (not older than 3 months)
*Payment Verification - a photo or scanned copy of bank statement, credit/debit card account statement, credit/debit card registered for your user account (front side only).

NOTE: all documents must be certified as true copies by a qualified person. Moreover, each document must be signed by the qualified certifier whose name, rank/title and signature must be indicated on the documents. High quality copies are appreciated, as it may speed up the verification procedure.


I was wondering if the rep could explain the last paragraph in this rule as it seems a bit harsh.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Hello everyone :)

I'm glad to see MonacoAces here. Just a quick note: me and my team will be responsible for players' withdrawals. I already advised casino owners to remove this statement, leaving only "High quality copies are appreciated, as it may speed up the verification procedure."

Thanks!
Viktar.
 

MonacoAces

Dormant account
Joined
Oct 24, 2012
Location
Isle of Man
Good morning everybody,

First of all thanks a lot to CasinoMeister for posting this thread and introducing us on the Baptism on Fire page.

For any question or doubts please don't hesitate contacting us at anytime, our team will try to reply to your questions as fast as possible.
It is a great pleasure for us to be Online and our aim will be to fulfill the players wishes during your period on our website.

Please bear with us, as we are a new casino but we´ll make everything possible to make you happy and to prove our professionalism and honesty towards all our players.

Any comments, suggestions, critics or praises in reference to our website will be quoted.

Hope to see you soon on our site and wish you all the best.

Your Monaco Aces Team.
 

mattsgame

Meister Member
webmeister
CAG
Joined
Sep 17, 2009
Location
Out Of Town
I checked the restricted countries and I didn't see Australia on there :) (do see some strange ones) I do remember that we were not able to play at BigCasino so could you please confirm that Aussies are A ok?
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
I checked the restricted countries and I didn't see Australia on there :) (do see some strange ones) I do remember that we were not able to play at BigCasino so could you please confirm that Aussies are A ok?

You are good to go :)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I tried the slots earlier.

A few are quite good.....house of scare is my favorite. My main gripe is the lack of free spin features.

One thing that definitely needs attention.....the English. The terms, descriptions and even the slot names (house of scare....). Someone needs to go through it and make lots of corrections, as it looks in places like a dodgy fly by night casino, and at the very least looks unprofessional.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
One thing that definitely needs attention.....the English. The terms, descriptions and even the slot names (house of scare....). Someone needs to go through it and make lots of corrections, as it looks in places like a dodgy fly by night casino, and at the very least looks unprofessional.
That was my main issue with Big Casino when they came out. It was obvious that whoever was behind the casino did not have English as their first language, which is fair enough, but I was disappointed they didn't get it checked by a native English speaker before going public.
I actually went through the whole lot with Viktar and corrected quite a few things - sounds like I might have to do that again!
Unless someone else wants to volunteer this time... Nifty?

KK
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
I tried the slots earlier.

A few are quite good.....house of scare is my favorite. My main gripe is the lack of free spin features.

One thing that definitely needs attention.....the English. The terms, descriptions and even the slot names (house of scare....). Someone needs to go through it and make lots of corrections, as it looks in places like a dodgy fly by night casino, and at the very least looks unprofessional.

This is nearly to impossible to find native English speaker with strong casino knowledge here in Belarus. I will speak to the Casino management if we could hire someone from the forum :)

Thanks!
Viktar.
 

MonacoAces

Dormant account
Joined
Oct 24, 2012
Location
Isle of Man
Good afternoon,

thanks a lot for your postings. We are already aware of the english issue and the required improvement on our site and will give the webiste texts to an approved correction reader who will be a native English speaker.
We also agree that this should maybe have happened previously to go online but we needed to go online some time back in order to check and try the software and make sure that all games are working fine, the affiliate page works without issues and that we would not have any payment issues neither on incoming payment operations then on outgoing payment operations. All this was a lot of work and maybe due to these important points we lacked slightly on the importance of the language. But you are right it does not look very professional and we will get it all corrected in the next few weeks.

Thanks again for your feedback and the honest statements.
 

MonacoAces

Dormant account
Joined
Oct 24, 2012
Location
Isle of Man
It is a license issue which actually might be resolved by beginning of next week. So if all goes well we will allow to join and play from Canada.
Some of the restricted countries actually allow players to join our web but we are not allowed to advertise in their countries this also will include these countries to our restricted list.
hope this helps, if you are in Canada right now, just try to log in and see if it works. In any other case I will let you know about the news of our license by next week as soon as we have the results.
 

ChopleyIOM

Hearthstone Addict
webby
Joined
Mar 25, 2012
Location
IOM
A few are quite good.....house of scare is my favorite.

:eek:

You do not have permission to view link Log in or register now.


scarertp.JPG

I see the RTPs are listed on a slot-by-slot basis, which is definitely a good thing. However, as players I would advise folks to check the rules for the game they're playing, as they vary from under 90% (!!!!) to as high as 99.25% (assuming the info provided is correct).

You do not have permission to view link Log in or register now.
<< 99.25% apparently.

Average appears to be around 94% or around 96%.

However, I'm a bit dubious about the numbers as supplied, since the page for Non Stop Party HD actually lists two RTPs.

You do not have permission to view link Log in or register now.


dualrtp.JPG

Stuff like that really does look very unprofessional, I have to say.

Monaco can you clarify the numbers for Non Stop Party HD please?
 

MonacoAces

Dormant account
Joined
Oct 24, 2012
Location
Isle of Man
I´m trustful that these numbers are 100% real numbers as all our contracts, either on license side or on IT side are signed to be 100% legal and with no allowance to publish anything not 100% legal or correct.

Nevertheless I will speak with my IT Team on Monday morning and get this clarified as well as I will make sure we get the correct figure for the None Stop Party HD exposed ASAP.

thanks for your comment and apologizes for this confusion.
 

smokeeye

Full Member
Joined
Oct 10, 2012
Location
Norway
Question regarding withdrawals and limits;

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"MAX payout (NasterCard, Visa, Moneybookers, Neteller) - 10000 USD / 10 000EUR / 10000 GBP / 60000 CNY".

From your
You do not have permission to view link Log in or register now.


"You are allowed to withdraw any amount up to the entire balance in Your Account, minus fees and conditions related to bonuses and subject to any relevant withdrawal fees."



Which is correct? I take it for granted that the T&C overrules the other page in case of a dispute, but it's still confusing.
 

MonacoAces

Dormant account
Joined
Oct 24, 2012
Location
Isle of Man
Hi Smokeeye,

apart of our 24 online support we are out of the office. If it is ok for you I will check our terms and send you the reply on monday.
I am pretty sure that we have no stablished limits but will have to confirm as this might be only a limit per transaction but not for general pay outs.
thanks to you as well for finding these differences.
 

JuicyFruit

Non-Gambler
Joined
Dec 23, 2010
Location
Homeward Bound
I am absolutely delighted Viaden are back. I loved BigCasino and some of their games, including Jingle Bells ride, Jour de L'Armour and Lucky Pirate (and very lucky me with that game!).

AND.....I am returning home to the Land Down Under next year, so will still be able to get my Viaden fix.

Life is good and getting better. :D

So welcome, Monaco Aces. Another great casino soon to be added to the Meister Master Roll of excellence.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
Question regarding withdrawals and limits;

You do not have permission to view link Log in or register now.


"MAX payout (NasterCard, Visa, Moneybookers, Neteller) - 10000 USD / 10 000EUR / 10000 GBP / 60000 CNY".

From your
You do not have permission to view link Log in or register now.


"You are allowed to withdraw any amount up to the entire balance in Your Account, minus fees and conditions related to bonuses and subject to any relevant withdrawal fees."



Which is correct? I take it for granted that the T&C overrules the other page in case of a dispute, but it's still confusing.

There should be "per transaction" added to the initial sentence. Noone is going to limit total withdrawal amount.
MonacoAces is being supervised by the Isle of Man Gambling Supervision Commission, so this is simply impossible.
I also would like to add that we implemented several internal procedures which will allow us to speed up withdrawals. As you remember, at BigCasino players were getting paid within hours (sometimes even within minutes!) and we are going to maintain this good practice :)

Thanks!
Viktar.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
It is a license issue which actually might be resolved by beginning of next week. So if all goes well we will allow to join and play from Canada.
Some of the restricted countries actually allow players to join our web but we are not allowed to advertise in their countries this also will include these countries to our restricted list.
hope this helps, if you are in Canada right now, just try to log in and see if it works. In any other case I will let you know about the news of our license by next week as soon as we have the results.

Doesnt work for me, I will try again next week.
 
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