Missing Reps - Query

[Casino2014man]

I am just wondering, if a casino has reps that are not active, how long since last login would be classed as inactive?

Is there a way of reporting this?

I have messaged both reps at intercasino - about their change in payout times - and also wanted to query the terrible lag I suffered on all their games this week - neither seen since early-mid June..

I have instead emailed their CS but prefer dealing with the reps where possible

 

[maxd]

Generally speaking reps should reply within 5 business days or so. Much longer than that is pushing it.

How to report? Post as you did and then Report it: for details see Report a post. Why would you? Why should you?

 

[maxd]

I understand it's Intercasino that you're having trouble with, yes?

 

[Casino2014man]

Hi

Yes, I have received my withdrawal now today, but never had a response from the reps, and did have some issue with the games on the site.

Thanks

 

[Casino2014man]

Were the reps ever found? - Never had a response to my pm

 

[fun4all]

bgo also no rep for quite a while now

 

[The Dude]

BGO's rep left a couple of weeks ago. I've just sorted this out with Adam who should be logging in shortly:
https://www.casinomeister.com/forums/members/35744/

Intercasino should be around. Kobi last logged on on the 8th:
https://www.casinomeister.com/forums/members/35939/

If these guys are going on holiday, I'll remind them that they need to have someone cover for them while they're gone.

 

[Casino2014man]

Thanks - had not seen this one, I was messaging Vince and 'Intercasino Support Manager' who have not been around since June.

Will try this one.

 

[Przecinek]

I think some (most?) reps have their accounts set up so that they'll get an email every time there's a PM in their inbox. So it's always worth a shot to send them a message even if you see they haven't logged in quite a while.

 

[Casino2014man]

Never received a reply from any of the reps. I mean, my issue is not really an issue after a month. Poor crappy laggy gameplay and slow paying queries, but it reflects pretty poorly on them imo and they won't see me again.