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Missing Reps - Query

Discussion in 'Online Casinos' started by Casino2014man, Sep 2, 2015.

    Sep 2, 2015
  1. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    I am just wondering, if a casino has reps that are not active, how long since last login would be classed as inactive?

    Is there a way of reporting this?

    I have messaged both reps at intercasino - about their change in payout times - and also wanted to query the terrible lag I suffered on all their games this week - neither seen since early-mid June..

    I have instead emailed their CS but prefer dealing with the reps where possible
     
    3 people like this.
  2. Sep 2, 2015
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    3 people like this.
  4. Sep 4, 2015
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I understand it's Intercasino that you're having trouble with, yes?
     
    1 person likes this.
  6. Sep 4, 2015
  7. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Hi

    Yes, I have received my withdrawal now today, but never had a response from the reps, and did have some issue with the games on the site.

    Thanks
     
  8. Sep 22, 2015
  9. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Were the reps ever found? - Never had a response to my pm
     
  10. Sep 22, 2015
  11. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    bgo also no rep for quite a while now
     
  12. Sep 22, 2015
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    2 people like this.
  14. Sep 23, 2015
  15. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Thanks - had not seen this one, I was messaging Vince and 'Intercasino Support Manager' who have not been around since June.

    Will try this one.
     
  16. Sep 23, 2015
  17. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    I think some (most?) reps have their accounts set up so that they'll get an email every time there's a PM in their inbox. So it's always worth a shot to send them a message even if you see they haven't logged in quite a while.
     
    1 person likes this.
  18. Oct 2, 2015
  19. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Never received a reply from any of the reps. I mean, my issue is not really an issue after a month. Poor crappy laggy gameplay and slow paying queries, but it reflects pretty poorly on them imo and they won't see me again.
     

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