Missing Money

bebo67

RIP Bebo
Joined
Jun 22, 2013
Location
Ontario Canada
Last night I was playing at Golden Riviera and logged off with 80.00 in my balance of real money, this morning I woke up to 42 cents. I went on chat to see where my money was and they have no transaction of it being there! :eek: I took a few deep breaths and proceeded to tell her to find it! And she said " its not there". The chat ended up getting pretty heated as I know for a fact how much I had, and no there is no one else here that could of played it. I asked her to look at my last play on gemix, as this was the last game played. She said my last bet was 30 cents. I proceeded to tell her that was impossible because Gemix doesnt have a 30 cent bet. She was not going to do anything about it, even after telling her this, basically she couldnt see the money so I was shit out of luck! Finally she said " Jennifer I don't have time for this, we are busy. I will send it to your VIP host" . I really hope to god that they find the money. It sounds like something is wrong with their Gemix, I don't know, but I have never done a PAB before, and certainly don't want them to be my first one. :mad::mad:
 
Sounds daft but have you reopened the Gemix game to see if the balance shows?

Sometimes the funds get stuck in a game, maybe worth opening any games you played last night, see if there is any incomplete game round (Eg: Incomplete gamble feature / need to press 'collect')

Hope you get it sorted soon :thumbsup:

Lol. No it doesnt sound daft, but yes I did open it. :)
 
Do Golden Riviera have Gemix??

I don't play there. But I always thought they were a strictly Microgaming site
 
Well that takes the piss. A new casino tactic?

"Nope, no idea where your money went. Sorry!":mad:

I know! The more I think about it, the more I get pissed off! No " we will have someone from technical dept look at it". Just a we will let your vip host know on Monday, just to get me off chat. Now they aren't even answering my chat. Number one in line for 25 min. Money just doesnt disappear!
 
They changed their format. Now they are a multi.

Ah, fair enough.

I must admit, there have been occasions where I've left money in an account and then forgotten where it was.
Often I'd get Casino Luck and Next Casino mixed up
 
Ah, fair enough.

I must admit, there have been occasions where I've left money in an account and then forgotten where it was.
Often I'd get Casino Luck and Next Casino mixed up

I only play at two casinos. :p
And the fact that she said my last bet was 30 cents on Gemix. Gemix doesnt have a 30 cent bet. It starts at 50 cents there and works its way up.
 
To say you are not alone although not casino related I got screwed today at the gas pump, I got charged for premium even though I selected regular so ended only being 5 dollar's difference but still can't keep being screwed out of money everytime. Another customer had to come in cause the pump they were using would not give them a receipt.

Was told they can't do anything and I have to call the manager. This is a good time to say to you all NEVER use a debit card or even a credit card at gas stations, Still use cash whenever possible.
 
I've had stuck wins on Gemix before, usually when you complete a world it holds the winnings back until you reopen it because the round wasn't finished yet even though it appeared to have finished, its worth checking any play and go slots you might have been playing as they all hold winnings in a similar way until the round is over.
 
I talked to the supervisor and he says that I played it out from what his system says. Im shaking my head in utter disbelief! Iam not dense, I don't have dementia, and I want to scream! I hate when I know what is true and no one believes. I went to play check, and went from the beginning to the end. Counted each spin and each win manually! Its all there in black and white, so I called him back and his reply was I " dont need to, my system says you played it out" He did say he would get a hold of playngo and let them check. Here is the problem with that.
I started playing on quickspin and ended with playngo.
The 80 dollar balance was showing in the lobby, so if it was the game, the balance wouldnt be showing in the lobby.
And they clearly are not looking at my original balance and counting down from there. Just looking at my play with gemix.

Big sigh!
Sorry guys, but that money was my weekend money :( And where the hell would it go.
 
I've had this happen a few times with MT Securetrade platform. The balance just disappeared. It happened when I was playing MGS. I don't know if it's something to do with MT Securetrade, but each time it was the game that hanged up and they needed to reset it. After that the balance was restored. Nothing could be done from the players side to fix it.

I hope you get your balance back.
 
I've had this happen a few times with MT Securetrade platform. The balance just disappeared. It happened when I was playing MGS. I don't know if it's something to do with MT Securetrade, but each time it was the game that hanged up and they needed to reset it. After that the balance was restored. Nothing could be done from the players side to fix it.

I hope you get your balance back.

This usually happens at MT sites when you've taken a bonus and the balance disappears on the spin which completes the wagering.

Usually rectifies itself after 3 or 4 minutes.

@bebo. Don't let this one go, I know I wouldn't :mad:
 
Ok guys I need your help, they are making me feel like Im losing it. That I played it out and don't remember. And they keep starting on my 70 dollar win on Gemix, instead of going from the beginning to the end. So lets start at the 70 dollars, and you guys do the calculation. I will do a xcopy and paste of my game transactions. Nothing has been added or deleted. Starting at that 70 dollar point, I come out with 13.40, and starting at the beginning of my casino time, I come out 80.42. So I am missing my 80 dollars, but again, we will start at the 70 like they are.....
DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003312 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003311 2017-09-23 03:29 Winning Gemix Play N Go

-
CAD1.50
2017090105102003305 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003300 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102002753 2017-09-23 03:10 Winning Gemix Play N Go

-
CAD70.70

ID DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003344 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003340 2017-09-23 03:30 Winning Gemix Play N Go

-
CAD3.00
2017090105102003336 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003331 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003327 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003323 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003322 2017-09-23 03:29 Winning Gemix Play N Go

-
CAD5.00
2017090105102003316 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003374 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003367 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003366 2017-09-23 03:30 Winning Gemix Play N Go

-
CAD2.00
2017090105102003360 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003356 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003355 2017-09-23 03:30 Winning Gemix Play N Go

-
CAD3.00
2017090105102003350 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003348 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00 DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003405 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD2.00
2017090105102003399 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003398 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD4.00
2017090105102003393 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003390 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD1.00
2017090105102003386 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003382 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003381 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD2.00
GAME TRANSACTIONS BETWEEN
2017-09-18
AND
2017-09-24
SEARCH
Export
ID DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003435 2017-09-23 03:32 Winning Gemix Play N Go

-
CAD0.30
2017090105101995940 2017-09-22 23:06 Bet Gemix Play N Go

CAD0.50
-
2017090105102003428 2017-09-23 03:32 Winning Gemix Play N Go

-
CAD0.60
2017090105102003424 2017-09-23 03:31 Bet Gemix Play N Go

CAD2.00
-
2017090105102003419 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD2.50
2017090105102003412 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003411 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD1.00
2017090105102003407 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
 
My balance is 42 cents
I know my betting habits. I would never bet that high if my balance was that low. I was at 80 dollars and something, I did a few more bets to round it off to 80.42 and went to bed, to wake up to 42 cents. I hate that they are making me feel like Im losing my mind :( Huge scare in breast cancer is that it spreads to your brain and that fear stays with you. This is the email that I sent to my VIP host not to long ago.
jennifer york <yorkjennifer670@gmail.com>
6:17 PM (21 minutes ago)

to Terence
Sorry for the separated e-mails. Now if you go back to the start of my original play time when the bonus was played through, you will see I had a balance of 827 real money. My first game playing with that money was Dragon Shrine. Start calculating from that point on down to the very end when I logged off, and it will show a balance of 80. 42 cents. That money was in the lobby before I went to bed! And also the transaction numbers? Some are consistent, while others have at least 5 missing. Meaning it goes 1, 2,3,4,7,8,9,13.........That is all the money I had to play with, Im so upset right now. I never thought it would come to me not trusting you guys :(
 
I can only see that the change in your balance from 03:09 - bed time is - CAD 9.90. I make the assumption that the wins come from the bet below them, for example the 70.70 win came from the 0.50 bet.

So do you believe me? They are saying that the 42 cent balance in my account is correct and that I played it out. I will show you my balance in the lobby if you would like? Its suppose to be 80.42 cents. I dont know what to do if my VIP host goes with both supervisors.
Im glad Im not losing it and you actually calculated a balance above 42 cents as the final. Seriously.
 
So do you believe me? They are saying that the 42 cent balance in my account is correct and that I played it out. I will show you my balance in the lobby if you would like? Its suppose to be 80.42 cents. I dont know what to do if my VIP host goes with both supervisors.
Im glad Im not losing it and you actually calculated a balance above 42 cents as the final. Seriously.

It sounds like you should make a PAB immediately. Since they are running at MT Secure Trade then there are more people Max can turn to besides those from the casino. They will have to go to the bottom of this.
If you weren't drunk playing then there is no way in the world you could have lost that money without knowing it.

Good luck :thumbsup:
 
So do you believe me? They are saying that the 42 cent balance in my account is correct and that I played it out. I will show you my balance in the lobby if you would like? Its suppose to be 80.42 cents. I dont know what to do if my VIP host goes with both supervisors.
Im glad Im not losing it and you actually calculated a balance above 42 cents as the final. Seriously.

So was the win of 70.70 with a 0.50 bet? Nice!

Can you show the rest of the pages of transaction history, up until your deposit? Maybe we can figure out what happened.
It is your best chance, to show them your initial deposit and all transactions after that.
Did they agree with you at any point of the season about your current balance?
As Jono said their bonuses tend to disappear when you complete wagering.
 
This usually happens at MT sites when you've taken a bonus and the balance disappears on the spin which completes the wagering.

Usually rectifies itself after 3 or 4 minutes.

@bebo. Don't let this one go, I know I wouldn't :mad:

That's not very reassuring :( Haven't played on an MT site lately, is this a new issue they're having?
 
That's not very reassuring :( Haven't played on an MT site lately, is this a new issue they're having?

No, not at all, I play MT sites and (touch wood) never had any problems,

Just juggling ideas around my end to try and help OP explain what's happened, More toying with the idea that a family member had possibly played it with no malice intended. These things happen, especially if details saved via their browser etc.
 

Users who are viewing this thread

Meister Ratings

Back
Top