Missing Money

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Last night I was playing at Golden Riviera and logged off with 80.00 in my balance of real money, this morning I woke up to 42 cents. I went on chat to see where my money was and they have no transaction of it being there! :eek: I took a few deep breaths and proceeded to tell her to find it! And she said " its not there". The chat ended up getting pretty heated as I know for a fact how much I had, and no there is no one else here that could of played it. I asked her to look at my last play on gemix, as this was the last game played. She said my last bet was 30 cents. I proceeded to tell her that was impossible because Gemix doesnt have a 30 cent bet. She was not going to do anything about it, even after telling her this, basically she couldnt see the money so I was shit out of luck! Finally she said " Jennifer I don't have time for this, we are busy. I will send it to your VIP host" . I really hope to god that they find the money. It sounds like something is wrong with their Gemix, I don't know, but I have never done a PAB before, and certainly don't want them to be my first one. :mad::mad:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Sounds daft but have you reopened the Gemix game to see if the balance shows?

Sometimes the funds get stuck in a game, maybe worth opening any games you played last night, see if there is any incomplete game round (Eg: Incomplete gamble feature / need to press 'collect')

Hope you get it sorted soon :thumbsup:
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Sounds daft but have you reopened the Gemix game to see if the balance shows?

Sometimes the funds get stuck in a game, maybe worth opening any games you played last night, see if there is any incomplete game round (Eg: Incomplete gamble feature / need to press 'collect')

Hope you get it sorted soon :thumbsup:

Lol. No it doesnt sound daft, but yes I did open it. :)
 

goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Well that takes the piss. A new casino tactic?

"Nope, no idea where your money went. Sorry!":mad:
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Do Golden Riviera have Gemix??

I don't play there. But I always thought they were a strictly Microgaming site
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Well that takes the piss. A new casino tactic?

"Nope, no idea where your money went. Sorry!":mad:

I know! The more I think about it, the more I get pissed off! No " we will have someone from technical dept look at it". Just a we will let your vip host know on Monday, just to get me off chat. Now they aren't even answering my chat. Number one in line for 25 min. Money just doesnt disappear!
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
They changed their format. Now they are a multi.

Ah, fair enough.

I must admit, there have been occasions where I've left money in an account and then forgotten where it was.
Often I'd get Casino Luck and Next Casino mixed up
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Ah, fair enough.

I must admit, there have been occasions where I've left money in an account and then forgotten where it was.
Often I'd get Casino Luck and Next Casino mixed up

I only play at two casinos. :p
And the fact that she said my last bet was 30 cents on Gemix. Gemix doesnt have a 30 cent bet. It starts at 50 cents there and works its way up.
 

slotmaster

Paleo Meister (means really, really old)
Joined
Apr 2, 2011
Location
Ontario
To say you are not alone although not casino related I got screwed today at the gas pump, I got charged for premium even though I selected regular so ended only being 5 dollar's difference but still can't keep being screwed out of money everytime. Another customer had to come in cause the pump they were using would not give them a receipt.

Was told they can't do anything and I have to call the manager. This is a good time to say to you all NEVER use a debit card or even a credit card at gas stations, Still use cash whenever possible.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
I've had stuck wins on Gemix before, usually when you complete a world it holds the winnings back until you reopen it because the round wasn't finished yet even though it appeared to have finished, its worth checking any play and go slots you might have been playing as they all hold winnings in a similar way until the round is over.
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
I talked to the supervisor and he says that I played it out from what his system says. Im shaking my head in utter disbelief! Iam not dense, I don't have dementia, and I want to scream! I hate when I know what is true and no one believes. I went to play check, and went from the beginning to the end. Counted each spin and each win manually! Its all there in black and white, so I called him back and his reply was I " dont need to, my system says you played it out" He did say he would get a hold of playngo and let them check. Here is the problem with that.
I started playing on quickspin and ended with playngo.
The 80 dollar balance was showing in the lobby, so if it was the game, the balance wouldnt be showing in the lobby.
And they clearly are not looking at my original balance and counting down from there. Just looking at my play with gemix.

Big sigh!
Sorry guys, but that money was my weekend money :( And where the hell would it go.
 

ternur

Destroying castles in the sky
webby
CAG
mm3
Joined
Nov 25, 2004
Location
Finland
I've had this happen a few times with MT Securetrade platform. The balance just disappeared. It happened when I was playing MGS. I don't know if it's something to do with MT Securetrade, but each time it was the game that hanged up and they needed to reset it. After that the balance was restored. Nothing could be done from the players side to fix it.

I hope you get your balance back.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I've had this happen a few times with MT Securetrade platform. The balance just disappeared. It happened when I was playing MGS. I don't know if it's something to do with MT Securetrade, but each time it was the game that hanged up and they needed to reset it. After that the balance was restored. Nothing could be done from the players side to fix it.

I hope you get your balance back.

This usually happens at MT sites when you've taken a bonus and the balance disappears on the spin which completes the wagering.

Usually rectifies itself after 3 or 4 minutes.

@bebo. Don't let this one go, I know I wouldn't :mad:
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Ok guys I need your help, they are making me feel like Im losing it. That I played it out and don't remember. And they keep starting on my 70 dollar win on Gemix, instead of going from the beginning to the end. So lets start at the 70 dollars, and you guys do the calculation. I will do a xcopy and paste of my game transactions. Nothing has been added or deleted. Starting at that 70 dollar point, I come out with 13.40, and starting at the beginning of my casino time, I come out 80.42. So I am missing my 80 dollars, but again, we will start at the 70 like they are.....
DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003312 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003311 2017-09-23 03:29 Winning Gemix Play N Go

-
CAD1.50
2017090105102003305 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003300 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102002753 2017-09-23 03:10 Winning Gemix Play N Go

-
CAD70.70

ID DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003344 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003340 2017-09-23 03:30 Winning Gemix Play N Go

-
CAD3.00
2017090105102003336 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003331 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003327 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003323 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
-
2017090105102003322 2017-09-23 03:29 Winning Gemix Play N Go

-
CAD5.00
2017090105102003316 2017-09-23 03:29 Bet Gemix Play N Go

CAD5.00
DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003374 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003367 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003366 2017-09-23 03:30 Winning Gemix Play N Go

-
CAD2.00
2017090105102003360 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003356 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003355 2017-09-23 03:30 Winning Gemix Play N Go

-
CAD3.00
2017090105102003350 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00
-
2017090105102003348 2017-09-23 03:30 Bet Gemix Play N Go

CAD5.00 DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003405 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD2.00
2017090105102003399 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003398 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD4.00
2017090105102003393 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003390 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD1.00
2017090105102003386 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003382 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003381 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD2.00
GAME TRANSACTIONS BETWEEN
2017-09-18
AND
2017-09-24
SEARCH
Export
ID DATE ▼ TYPE GAME VENDOR BONUS BET WIN
2017090105102003435 2017-09-23 03:32 Winning Gemix Play N Go

-
CAD0.30
2017090105101995940 2017-09-22 23:06 Bet Gemix Play N Go

CAD0.50
-
2017090105102003428 2017-09-23 03:32 Winning Gemix Play N Go

-
CAD0.60
2017090105102003424 2017-09-23 03:31 Bet Gemix Play N Go

CAD2.00
-
2017090105102003419 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD2.50
2017090105102003412 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
2017090105102003411 2017-09-23 03:31 Winning Gemix Play N Go

-
CAD1.00
2017090105102003407 2017-09-23 03:31 Bet Gemix Play N Go

CAD5.00
-
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
My balance is 42 cents
I know my betting habits. I would never bet that high if my balance was that low. I was at 80 dollars and something, I did a few more bets to round it off to 80.42 and went to bed, to wake up to 42 cents. I hate that they are making me feel like Im losing my mind :( Huge scare in breast cancer is that it spreads to your brain and that fear stays with you. This is the email that I sent to my VIP host not to long ago.
jennifer york <[email protected]>
6:17 PM (21 minutes ago)

to Terence
Sorry for the separated e-mails. Now if you go back to the start of my original play time when the bonus was played through, you will see I had a balance of 827 real money. My first game playing with that money was Dragon Shrine. Start calculating from that point on down to the very end when I logged off, and it will show a balance of 80. 42 cents. That money was in the lobby before I went to bed! And also the transaction numbers? Some are consistent, while others have at least 5 missing. Meaning it goes 1, 2,3,4,7,8,9,13.........That is all the money I had to play with, Im so upset right now. I never thought it would come to me not trusting you guys :(
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Old MG download has the perfect game history, it looks like this

bandicam 2017-09-25 04-00-56-564.jpg

and as you can see has everything in it.
Does new Golden Riviera have it? Can you take a screenshot of what they have?
Your text above doesn't show balance and is confusing.
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
Thanks. I never thought of that! Here it is from the 70 dollar amount they are stuck on. Its like starting from point M instead of A.
screeen shot of the 70 down page 1.jpg
page2.jpg
page 3.jpg
page4.jpg
page 5.jpg
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
I can only see that the change in your balance from 03:09 - bed time is - CAD 9.90. I make the assumption that the wins come from the bet below them, for example the 70.70 win came from the 0.50 bet.

So do you believe me? They are saying that the 42 cent balance in my account is correct and that I played it out. I will show you my balance in the lobby if you would like? Its suppose to be 80.42 cents. I dont know what to do if my VIP host goes with both supervisors.
Im glad Im not losing it and you actually calculated a balance above 42 cents as the final. Seriously.
 
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