Microgaming White Label Issue

I may have to rethink how I think about the playshare group....Thanks for the list.....and yes, it's TOTALLY RIDICULOUS.

If you can't redeem a bonus if you've taken one from their other white label casinos, then you're screwed if you mistakenly take it and try to cash out.

I looked at some of the casinos on their list, and I have to ask: WHY?

The only thing that sets them apart is the color scheme and logo. That's IT. The only reasoning I can figure out for them providing WL casinos is to CONFUSE PLAYERS. Nothing else.

If you want to provide WL casinos within your group (any group), then at least offer different bonuses/loyalty schemes/whatever for each casino.
 
Totally excellent post SlotsWizard, and I might incorporate some of this in "How to Choose a White Label to Play at" on the main section. Very good points:

... wise players would probably never deposit at a white label casino. Or at least I know I wouldn't because I always check for the following things before signing up anywhere:

1. Are they Casinomeister accredited or, if not, do they have an active representative at the forum in good standing?
2. Does the web site address look something like http://geocities.yahoo.com.br/raj7p4th44q/? If so, adios! (That is an actual URL from a MintLasVegas spam email)
3. Has anyone ever heard of them before? What sorts of results does Google come up with? Are there lots of complaints?
4. Do they disclose what group they belong to?
5. Do they disclose where they are located?
6. Do they have a link for an affiliate program? If not, they are either really small or it could be an affiliate web site (white label).

If the results of this simple investigation leave me with any sort of doubt, I don't sign up or deposit there.
Transparency is the main point. And one would expect that with the amount of experience some of these operators have, it would be a cake walk to provide a productive and profitable white label program. One that betters the casino landscape. The casino operator has all the power in the world to dictate what can and can't be done - and yes, there are a number of niches that have remained virtually untouched - especially those in languages other than English.

Unfortunately, there seems to be quite a bit of corporate tunnelvision plaguing the industry at the moment - much of this has to do with the US situation and the damage caused to many casino groups.

There is no doubt in my mind that the White Label should have the "mother ship" identified. A logo on the main index page "proudly" displayed. Same goes with the "About Us" page. Players want to read ABOUT YOU - not some hyperbole crap about how many games are offered or that the odds are better than Vegas. The "About Us" page can win over players with some down to earth transparency.

Perhaps the White Label could even state a part of their mission statement in the About Us - telling the players WHY this is a white label - why this casino is different than its brethren [we cater to rich Mexican ranch owners who love to go to Vegas] which is incidentally a huge niche that is virtually untapped. Try booking a hotel in Vegas during 16 de Septiembre :D
 
I may have to rethink how I think about the playshare group....Thanks for the list.....and yes, it's TOTALLY RIDICULOUS...
As long as it is well managed, then there shouldn't be an issue. You had a great experience - don't spoil it by fretting over something that might not be a problem.
 
Totally excellent post SlotsWizard, and I might incorporate some of this in "How to Choose a White Label to Play at" on the main section.
I hereby grant you an exclusive, non-transferable license to ... oh never mind - feel free to chop it up and use it as you see fit. :D :thumbsup:

Also for point #5, instead of "Do they disclose where they are located?" it should read "Do they disclose where they are located and where they are licensed?".
 
And while I'm fuming about this whole white label thing, I'd like to know how the affiliates that 'run' (is that the word? ... rent? call dibs?) these generic casinos get our email addresses? And what's the point of having a player who already has an account at XYZ casino, sign up at a while label ABC casino?

Seems the 'marketing campaign' for white labels is already a pain in the posterior and causing great confusion...

https://www.casinomeister.com/forums/threads/dodgy-email.17702/

https://www.casinomeister.com/forums/threads/new-mg-casino.17478/

https://www.casinomeister.com/forums/threads/mint-las-vegas.17118/

https://www.casinomeister.com/forums/threads/new-mg-or-new-scam-vegas-international.16379/
 
even the reputable MG is stooping to levels that I wouldn't have imagined. The climate has become so untrustworthy lately and Mario's "the cat is out of the bag" comment was just about all I needed to hear to send chills up my spine. Pina - you really know how to get to the bottom of an issue and even though many of us do not post very often, your hard work does not go un-noticed:thumbsup:.

Thanks very much Everyday, your thumbs-up is appreciated. Regarding the cat out of the bag statement...doesn't that just take the cake? Like oopsy, tee hee hee.....caught with our hand in the cookie jar. This has been going on for quite some time, and why Mario even had to go check on it to see what was up...laughable. He knew EXACTLY what was up. What he really needed to do was come up with some ad copy.

It's just another marketing technique, and it's something that a lot of affiliates go for.

Not surprising, seeing as there is money to be made. Damn the torpedoes, full steam ahead...show me the money!!! That is not to say that all affiliates or webmasters are bad or deceitful, because they are not...it is a generalization. Shame on me.

I'm still waiting for someone to explain to me in layman's terms...how does this campaign benefit any player in any way, shape or form? It is beneficial to the casinos, it is beneficial to affiliates. How does this help the player? Especially the uninformed one?

I do understand the motivation behind white labels: from the casino's point of view, it's a great way to increase the customer base and revenue. From the affiliate's point of view, it's a good way to offer something truly unique to earn revenue from.

I think that if MG white labels are here to stay (and sadly, they probably are) then the following changes need to be implemented ASAP:

1. Keep track of player accounts and signup bonuses at the white label level, NOT the source casino level. This would allow new players to obtain the signup bonus at each white label brand of the same casino.

2. Mandatory disclosure of the actual/source group on the white label's home page and T&C. Just put it there at the bottom of each page. For example, "MintLasVegas is a member of the Spamming Assholes Group of Online Casinos".

3. A requirement that affiliates MUST NOT USE EMAIL CAMPAIGNS (commonly referred to as SPAM). There should be mandatory termination of relationships with affiliates who use spam in an effort to obtain new players. At first this might not sound easy to track from the source casino's perspective, however, some casinos have a field called "How did you hear about us?" during the signup process with a drop-down menu of choices. Such a field should be present on all white label casino signup screens. Make the field required so that the player has to choose something, and make sure that one of the options is "Unsolicited email" or something similar. If the source casino starts seeing too many new players who selected "Unsolicited email" then it's time to start investigating the affiliate.

That all being said, wise players would probably never deposit at a white label casino. Or at least I know I wouldn't because I always check for the following things before signing up anywhere:

Absolutely outstanding and well thought out post SW. And with some very good suggestions that should be forwarded to Microgaming by anyone who has an ear there.

Regarding the motivation part of your post..spot on. It is money, money, money. For the casino and for the affiliate. Again I ask, what is the benefit to the player? Didn't Mario say that Playshare's first priority was to offer the player a top notch playing experience? The player always comes first right? At least be honest about it..it has nothing to do with their concerns for the player, and everything to do with cold hard cash.

I have nothing against anyone making an honest buck, but how much is enough? And to what levels will you sink to make that buck? No doubt that UIGEA hit everyone involved in the industry hard and that tons of revenue was lost. So in their zeal to make up for lost revenue, this is the scheme they hatched. Are they all that close to bankruptcy that this was the only solution?

Maybe a huge group such as Microgaming should have put some of those millions of greenbacks they earned off of US players into lobbying Washington for regulation, rather than just pretending the situation didn't exist in the first place, and sucking out every last penny they could right up until the end...then running for the hills when the going got tough. And who's paying for that now? Yep, the players. Although, to be totally fair, there are probably many players who also could have done more on a smaller scale.

so if someone isn't that sharp,like say...me..lol..how would i know if my fav started this practice, meaning casino action group and fortune lounge???

I'm not really sure yet Petey..but I will find out. If I could dig up I don't know how many of the sleazy websites that JPF posted last year, I figure I can make a pretty good dent in this. I'll post them as I find them. Besides Playshare, we know for sure that the Grand Prive Group and the Roxy Palace Group have their hat in the ring.

Just out of curiousity, you should try writing to one of the casinos you play at, and ask them outright if their group is involved in white label casinos? Or..both Casino Action and Fortunelounge have reps on this board, why not drop them a PM, and see what reply you get. It's worth a shot.

No need to apologise as no offense was taken in the first place.. But thank you. My intentions where never bad and never will be.

I appreciate your input. thanks.

I felt the need to apologize to you after my tirade directed at you. One piece of advice...you say you're not a webmaster, but a businessman. When you get back home, hire yourself a decent website builder and have a professional site built..if you don't have the knowledge to do it yourself. You don't have to spend a ton of money, but something a touch up from what you have...and preferably with some actual written content on it.

OH MY GAWD!!! :eek2:

I know I shouldn't shout in an online forum, but I couldn't help it.... And that 35 is only from the Playshare bunch.... what are their name brand casinos, btw? I get lost when we start talking about the affiliate groups.

Playshare's flagship casinos are Grand Monaco and CasinoShare Mouse.

Yep, 35 just from them. Imagine if 5 or 6 different groups are involved in this..times 35 (maybe more, maybe less). And this is obviously just the beginning.

I may have to rethink how I think about the playshare group....Thanks for the list.....and yes, it's TOTALLY RIDICULOUS.

If you can't redeem a bonus if you've taken one from their other white label casinos, then you're screwed if you mistakenly take it and try to cash out.

I looked at some of the casinos on their list, and I have to ask: WHY?

The only thing that sets them apart is the color scheme and logo. That's IT. The only reasoning I can figure out for them providing WL casinos is to CONFUSE PLAYERS. Nothing else.

If you want to provide WL casinos within your group (any group), then at least offer different bonuses/loyalty schemes/whatever for each casino.

WHY indeed? Oh, I remember now....money.

Totally excellent post SlotsWizard, and I might incorporate some of this in "How to Choose a White Label to Play at" on the main section. Very good points:

Or how about a section entitled "How to Spot A White Label" and "101 Reasons to Not Play at One"? I know, you're of the view that they're here to stay, and make the best of it. I'm not entirely sure that any sort of encouragement for people to actually play at any of the white labels themselves is what I'd be aiming for. But hey, not my site.

As long as it is well managed, then there shouldn't be an issue. You had a great experience - don't spoil it by fretting over something that might not be a problem.

Maybe he's not fretting over what may or may not be a problem, but over the total concept...just like I am.

Playshare is taking the brunt of this right now....but there are others. Personally, I absolutely will not play at any group I find out is a part of this. That's just me. It is totally up to each individual player to decide for themselves if they have a problem with this situation or not. Some won't and that's fine. Some will feel like I do, and that's fine too.

Bottom line, it is deceptive advertising, no two ways about it. Clutter on the internet? Yeah, in the same sort of sleazy way that Jackpot Factory's pages were clutter too. Different scenario, but the ultimate goal is the same..and neither campaign has/had the player's best interests at heart in any way. The player was never given a second thought in any of this, nor were they last year. Only the player's pocketbook.
 
[we cater to rich Mexican ranch owners who love to go to Vegas] which is incidentally a huge niche that is virtually untapped. Try booking a hotel in Vegas during 16 de Septiembre :D
I will be working on my Spanish. Let me know if you need a room. It is the least I could do.:thumbsup:
 
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And while I'm fuming about this whole white label thing, I'd like to know how the affiliates that 'run' (is that the word? ... rent? call dibs?) these generic casinos get our email addresses? And what's the point of having a player who already has an account at XYZ casino, sign up at a while label ABC casino?

Seems the 'marketing campaign' for white labels is already a pain in the posterior and causing great confusion...

https://www.casinomeister.com/forums/threads/dodgy-email.17702/

https://www.casinomeister.com/forums/threads/new-mg-casino.17478/

https://www.casinomeister.com/forums/threads/mint-las-vegas.17118/

https://www.casinomeister.com/forums/threads/new-mg-or-new-scam-vegas-international.16379/

Brilliant Mouse, thank you so much!! What a great starting point that is for me. Those threads, and the replies...and the oldest one is get this.....EIGHT MONTHS OLD!! From January. So in the course of eight months, we just now get around to stumbling onto this. No casino over the course of eight months thought it proper to inform the playing public that this is the course of action they had decided on. Nor did Microgaming. And I guess I'd have to throw eCOGRA in there too.

Eight months...mind boggling. Yeah Mario, that cat is definitely out of the bag now.

At least I have a new name to search (I think anyway). It's a start.
 
I will be working on my Spanish. Let me know if you need a room. It is the least I could do.:thumbsup:

Which do you recommend Nash? I'll leave it to you to decide for me. :laugh:
 
...Bottom line, it is deceptive advertising, no two ways about it. Clutter on the internet? Yeah, in the same sort of sleazy way that Jackpot Factory's pages were clutter too. Different scenario, but the ultimate goal is the same..and neither campaign has/had the player's best interests at heart in any way. The player was never given a second thought in any of this, nor were they last year. Only the player's pocketbook.
Again, it's only deceptive if it isn't transparent. The concept of a white label casino is good - but the execution needs to be well thought out and with strict controls in effect. Like I mentioned before, White Labels should be focused on niches that are ignored or overlooked by the main casino groups. It could be that the main casino group lacks the finesse to tackle a certain target market.

Take the Mexican ranchers for example. Let's say you are a Mexican webmaster - you have a portal totally localized in Spanish that deals with topics of interest of Mexican high-roller gamblers. This is a perfect scenario to bring in a WL. You purchase the domain name, and the casino provides the rest. You market this to your target market, and if it's done correctly, you are actually providing a service to your visitors/members/players. Playshare may not have the expertise to tackle this market - but you do.

But it needs to be 100% transparent. It's a big mistake not to be this way - and it will eventually backfire.
 
I'm not a fan of white labelling at all, mainly because of the transparency issue. I'm surprised MG are allowing operators to go down this route, but I know Playshare aren't alone.

I think having front-ends that differ, running from other sites is ok as long as it announces the originating brand - markedly different from white labelling. An example might be "Casinomeister Casino In association With Grand Monaco" plus it should clearly state that all the payments, operations, support etc are operated by Grand Monaco/Playshare (in this instance).

I've seen this recently in one of the Gambling magazines - I forget which - but they have launched a casino "in association with Belle Rock". That, to me, is fine - it's totally transparent, and all the pages on the site mention it.

Anonymous white labels are not good IMO. I don't think the affiliate in this particular instance is at fault by the way - he's been offered it and taken it. I think this needs a bit more thought from the Operator's end.
 
Again, it's only deceptive if it isn't transparent. The concept of a white label casino is good - but the execution needs to be well thought out and with strict controls in effect. Like I mentioned before, White Labels should be focused on niches that are ignored or overlooked by the main casino groups. It could be that the main casino group lacks the finesse to tackle a certain target market.

Take the Mexican ranchers for example. Let's say you are a Mexican webmaster - you have a portal totally localized in Spanish that deals with topics of interest of Mexican high-roller gamblers. This is a perfect scenario to bring in a WL. You purchase the domain name, and the casino provides the rest. You market this to your target market, and if it's done correctly, you are actually providing a service to your visitors/members/players. Playshare may not have the expertise to tackle this market - but you do.

But it needs to be 100% transparent. It's a big mistake not to be this way - and it will eventually backfire.

Okay, I will concede that it may be good to target a specific market, but this is most definitely NOT the case here, not by any stretch of the imagination. I grasp the concept you are trying to explain. But Playshare, or any of the other groups involved, are not aiming this at any specific group of players, or any niche. Just people who have money to gamble, period. There are no specialty type casinos, or marketing. There are 35 identical, clone sites with absolutely nothing to differentiate between them, except for colour schemes. How does this particular campaign help any player?

I went back and read the threads that Mouse posted in their entirety. One of the casinos involved was Ruby Fortune, part of the Palace Group. Darran is a regular at this forum, yet never thought it necessary to clarify this for anyone who was posting about it? Simmo commented in the thread that he would find out what was going on but nothing more was ever said. Everyone, and I mean everyone, blamed the whole thing on a sleazy, spamming affiliate. In the thread that led back to Big Dollar, you yourself were pretty upset about the whole thing and said that you were going to contact the manager. Given Grand Prive's reputation for avoiding any difficult issues, it wouldn't surprise me if you never heard a word back from them.

But how in the hell has this been kept under wraps for eight months? All these threads about spam campaigns from unknown MG's, and no one had any clue? From some of the posts, it looks like even affiliates were in the dark and some even suggested contacing eCOGRA back then. I wish I had paid more attention to it then, but like everyone else, figured it was just another spamming affiliate. The entire player community, kept totally in the dark. Best kept secret in the history of online gaming.

And if anyone wonders why I get so upset about this stuff..it's this. Like I've said before, if I go and play at Virtual, I would expect to be treated like shit. When I play at Inetbet, I hold them to a higher standard. RTG in general have a shitty reputation, MG (IMO) had a stellar one. I expect more from them than I do from any RTG casino. What I don't expect them to do is totally hide a business practice such as this from the player community at large. THAT is deceptive. Especially when there were opportunities for this to be made public when these spam campaigns started.

Maybe one of the questions that eCOGRA should have included in their survey, was how people feel about this type of marketing from Microgaming casinos.
 
"Casinomeister Casino In association With Grand Monaco"

It's too bad that Bryan already snagged Crapmeister Casino...now that would be a totally appropriate name for one of these sites, as they are now.
 
I'm not a fan of white labelling at all, mainly because of the transparency issue. I'm surprised MG are allowing operators to go down this route, but I know Playshare aren't alone.

I think having front-ends that differ, running from other sites is ok as long as it announces the originating brand - markedly different from white labelling. An example might be "Casinomeister Casino In association With Grand Monaco" plus it should clearly state that all the payments, operations, support etc are operated by Grand Monaco/Playshare (in this instance).

I've seen this recently in one of the Gambling magazines - I forget which - but they have launched a casino "in association with Belle Rock". That, to me, is fine - it's totally transparent, and all the pages on the site mention it.

Anonymous white labels are not good IMO. I don't think the affiliate in this particular instance is at fault by the way - he's been offered it and taken it. I think this needs a bit more thought from the Operator's end.
Absolutely agree with this as I posted, not sure why I got flamed about a so called request to remedy the confusion possibly caused by the split.......I guess everyone can have a bad day but all is well that ends well,I think!
 
was away for the weekend, and most of this goes beyond my comprehension, or at least it's all being said better than anything i would have had to input anyway.

does bryan own all the permutations of his name too? i could see a "Casino Meister" or "Meister Casino" trying to slingshot themselves to fame on the back of our beloved chief. and the man is always stressing how it's one word and thusly "cm" is a poorly-formed abbreviation. so if a casino wanted to call themselves the master casino (instead of the master of casinos) using a space between the words, they might be able to?

in running with this, he should actually get his hands on a nice MG white label. "Meisterspace" or "Meister's Gang" or "The Sanctuary" or "Projekt Meister" and i'm sure it will catapult onto the accredited list and be an overwhelming favourite. we would feel super-safe and the meister would get a cut for his work on it. plus we wouldn't feel so bad losing there. :thumbsup:
 
It took me years to get to where I am now



Years? to go to Portugal and be left there stranded?
Well what you gained from this story is............you lost a girlfriend who didnt love you, no more waste of time for you.:D:D:D:D:D

PS
just kidding:p
 
i'm gonna start a white label casino for bi-pedal hairy hominids at least 6 1/2 feet tall with a distinct oder problem...lol...sasquatch slots!:D
When can I register and I look foward to not playing Moonshine anymore but drinking Moonshine(oops, hope the DOJ is not around) while playing Sasquatch. I wonder if their will be a White Label casino for those who prefer massage parlors instead of whorehouses. I hope the bonus's look good. I know that niche could be a good opportunity:p
 
Does anyone know if any of the other Microgaming groups beside Playshare are promoting "white label" casinos?

Jetset? Bryan? Simmo? Mario?

Any of the CM members that are webmasters... can you offer some info on this?

Where's that Jackpot Factory guy... David Brickman... maybe he can add something to this issue... :confused:
 
Does anyone know if any of the other Microgaming groups beside Playshare are promoting "white label" casinos?
Jetset? Bryan? Simmo? Mario?

Any of the CM members that are webmasters... can you offer some info on this?

Where's that Jackpot Factory guy... David Brickman... maybe he can add something to this issue... :confused:
I think some others(2) have been mentioned, Roxy and need to check posts, but PINA posted she would attempt to dig all of them up with her research skills. Hope this helps. I look for the other and edit post.
 
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so if someone isn't that sharp,like say...me..lol..how would i know if my fav started this practice, meaning casino action group and fortune lounge???

You don't at present - and you therefore make a good point to illustrate just one reason why transparency is critical to a professional white label program.

This has not been the case here or (if there are other MGS licensees involved in this additional business) elsewhere, and that needs rectifying immediately.

White labels can be on the affiliate model where traffic is driven to the licensee and payment calculated accordingly, but also on an ownership model where the owner/investor of the white label gets a cut of the profit

We don't know which variant this is, and I doubt that Goldeninternetc is going to tell us here.

I don't personally like the white label concept but it is not "evil" per se....provided it is done with the right sort of professional checks and monitoring and in a transparent manner.
 
You don't at present - and you therefore make a good point to illustrate just one reason why transparency is critical to a professional white label program.

This has not been the case here or (if there are other MGS licensees involved in this additional business) elsewhere, and that needs rectifying immediately.

White labels can be on the affiliate model where traffic is driven to the licensee and payment calculated accordingly, but also on an ownership model where the owner/investor of the white label gets a cut of the profit

We don't know which variant this is, and I doubt that Goldeninternetc is going to tell us here.

I don't personally like the white label concept but it is not "evil" per se....provided it is done with the right sort of professional checks and monitoring and in a transparent manner.
Moi thinks first it is way to early to judge whether "evil" or not "evil" per se. Secondly, and honestly not trying to be cynical but the industry as a whole in its present state as well as being unregulated per se is neither professional nor transparent although there are some exceptions from the industry as a whole. Example, most swear by 32 RED but the 32 RED's seem to becoming fewer and fewer by the day. Even, Bryan in the letter he wrote to Frist last fall predicted UIGEA would create a more shameful and unprofessional industry.(FTR,I am not quoting Bryan but paraphrasing from memory and I will reread and correct any inaccuracy if my memory has failed moi).
 

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