Support Complaint Metaspins - not crediting Ethereum deposit

[asyro90]

hi metaspins casino is A fake casino without effective support and with a license that does not give him any restrictions for illegal actions and his contact person does not support him in any way. After the childish and ridiculous explanations that they repeated in the same type of robots, they also blocked me in the live support, and my emails have not had any effect so far, and it has been a month since my first experience with them. I hope you will never fall into such a spider's trap.

 

[asyro90]

The license provider, with courtesy and respect, hereby grants the license with the following specifications: This online casino is operated by Metaspins N.V. incorporated under the laws of Curacao with registration number 160102 with a registered address at Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao. Metaspins N.V. is licensed and regulated by the Curacao Gaming Authority under the License No. 365/JAZ, sub-license GLH-OCCHKTW0703232022 issued to Curaçao eGaming, authorized and regulated by the Government of Curaçao. While respecting the government of Croatia and confirming the terms of the permits issued by them, for the reasons explained below, I request the assistance of that respected authority and honestly convey what happened and with all due respect And in this regard, I accept and respect any decision that is made. In short, the story is that they successfully received the money deposited by me and put it in their wallet.All blockchain documented transactions will confirm my statements, but they will not increase my account balance and ask me to deposit so that they will return the money to me in the next 60 days.And I am also one of the victims of the corruption of the operator that I trusted according to your permission. Please look into this matter and deal with the offender legally.

 

[asyro90]

My dear enlightened friends,for the first time i deposited Some ETH on the Ethereum network to the ETH address that they introduced , my transaction was confirmed and after a few moments it was transferred by him to the main Casio wallet according to the clear reports of Ethereum Scan, so this And there was no mistake in my transaction Absolutely correct and never required any recovery or any other action ,But they did not increase my account balance and postponed the refund to 60 days later and blocked me from live support. This incident in the first experience of interaction shows their instability and unreliability, so I never suggest it and I strongly complain about them.

 

[jaytechnos]

I have never had issues with Metaspins; What do you mean by "him" is it not you funding the account itself? Is the ETH sent from someone else into your account or what? Generally, I have found them helpful with lost deposits. What exactly was the response to your query by their team?

 

[asyro90]

Hello, unfortunately, despite the fact that the matter is so simple, their actions are far from expected. At first glance, it appears to be complicated. They announced an ether address to deposit usdt and I deposited to this ethereum address. They say that I sent money to the wrong address. I made a deposit and it takes 60 days for their wallet service provider to recover my money, and this happened 20 days ago and after the deposit it was transferred to another address, and their response using the word "recovery" is really disturbing. 60 days suspension of money is not acceptable

 

[asyro90]

There is always a first time and a thief will always be a thief

 

[Guntis]

So you deposited to Metaspins and your deposit never reached your casino account, right?

It had happened to me as well but with another casino and they sorted it out the next day.

I had to provide a transaction hash and take a screenshot of the transaction from my crypto wallet that showed my and the casino's crypto wallet address along with a completed transaction. And that was it.

 

[asyro90]

Yes, it should have ended like this, but they intend to harass the user and say they need 60 days to refund, this is really a torment.

 

[asyro90]

In my entire life, I have never been so angry, indecisive, and abused by anyone. They are really sick people who

 

[GourdFollower]

Hello @asyro90,

Just a friendly reminder that as you now have an active PAB, our Player Arbitration Policies and Procedures require that you refrain from posting in public while we assist you with your complaint.

Thanks for your cooperation.

Regards,
GourdFollower
Assistant to Max Drayman, Player Arbitration (PAB) Manager, Casinomeister.com