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Maxima casino- BEWARE!

Discussion in 'Casino Complaints - Bonus Issues' started by hakapuku, Oct 12, 2006.

    Oct 12, 2006
  1. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    My friend told me his story with this casino. He deposited 100 at Maxima, received 200 bonus. He wagered enough and had 1550 in his balance. He cashed out. In 2 weeks he received the money from the casino- only 200$. He contacted the casino. And they refered him to their new terms and conditions which they added,i think, several days ago:

    "Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account."

    That means - the maximum withdrawal is 200 (including players deposit). And this is after doing 7000+ wagering.

    Dont touch this bonus! It stinks. And they can change their rules again, for example, maximum withdrawal is 0.

    And there is one more bonus promotion called VIP Bonus" at their website. I think it is a worse promotion ever:

    Deposit for the first time any amount higher of $500 and get exclusive 50% VIP bonus
    The maximum bonus is $500.
    All promotional winnings must be played prior to withdrawal. The rollover is 18 times the deposit plus the bonus.


    And, additionally:
    Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account.

    This means, you deposit 1000 ,receive 500 bonus and maximum cash out is 500 (including your deposit)! Can you imagine it? After you deposit you instantly lose 500 dollar! And no way to win!This is what they call a VIP bonus.

    I know this is unbelieveble so check their terms yourself and see how they rob the players. Maxima casino must be rogued!

    You must register/login in order to see the link.
     
    Last edited: Oct 12, 2006
    2 people like this.
  2. Oct 12, 2006
  3. umberto

    umberto Dormant account

    I remember Mount Olympus had the same amazing offer and probably is still in their site. And hakapuku, believe me the offer was like the last part of your post. If you deposited the maximum amount you d lose money at once. Check in in their site if you want.
     
  4. Oct 12, 2006
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Things seem to have gone horribly, horribly wrong at Maxima. I once found it reliable, but then there were reports that affiliates weren't getting paid, and players couldn't get a reply to any emails, etc., etc. Rumors hinted that Maxima was short on funds.

    I, too, recommend caution regarding this Playtech casino -- whether playing their ridiculous 'bonuses' or not.
     
  6. Oct 12, 2006
  7. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    When i saw this post i thought there must be a mistake, so i checked it out.
    The OP is correct and the T&Cs clearly state that if you deposit $1000 and receive a $500 bonus, that the maximum cashout is $500!....the casino keeps the rest!
    What a joke:mad:
    I know alot of posters call some casinos crooks, but in this case how else do you interpret these T&Cs....you cannot win!.... infact you can't even break even!
    I tried to ask live support, but they were not home....would of been interesting to hear what they had to say.

    WAYLANDER
     
  8. Oct 13, 2006
  9. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    I'm going to go out on a limb here and say that the mere presence of these T&C's pretty much confirms those rumors.
     
    1 person likes this.
  10. Oct 13, 2006
  11. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    This place has some of the most interesting Terms and Conditions I have ever seen. Here is a quick run-down:

    "Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account."

    As stated by the original poster. Your maximum cashout cannot exceed the amount of the bonus you received. For the 200% bonus this effectively means you can only hope to double your deposit. For bonuses of less than 100%, your deposit loses value quicker than gaming stocks did on October 2nd, 2006. However, keep reading - there is a way to get around this restriction that I will describe later on in the post.

    You will be required to fax us a photocopy of valid document with picture and address.

    Based on the wording of this sentence, the following items would fulfill your obligation:

    Photocopy of valid document:
    View attachment 4006

    Picture and address:
    View attachment 4007

    The promotion is for genuine players only.

    Any player who clicks the "spin", "roll" or "deal" button while their attention is diverted is deemed to not be genuinely playing, and is therefore excluded from "the promotion".

    Bets placed in the games of Roulette (all sorts of Roulette), Baccarat (all sorts of Baccarat), Craps (all sorts of Craps), Black Jack (all sorts of Black Jack) or Video Poker (all sorts of Video Poker) do not fulfill players obligations with regards to the minimum wagering requirements.

    Rest assured that you will enjoy a true gaming experience at Maxima Casino, because they have all sorts of Craps.

    Players, who endeavor only to meet minimum play through requirements of a given bonus, exhibiting 'bonus hunter' characteristics, will have their accounts automatically flagged and audited. Should the security department determine that a new player account was set-up solely to exploit this bonus, The player may forfeit their bonus money, any winnings gained under this promotion and their initial deposit returned.

    This is the escape clause that can save the unlucky player in a pinch. Suppose you receive an offer for a 50% match up to $250. You deposit $500 and receive a $250 bonus, so your maximum cashout is $250. If you only wager the minimum wagering requirement of $22,500 and cash out $250, your account will be automatically flagged and audited, any winnings gained under the promotion will be forfeited, and your deposit of $500 will be returned.

    Conclusion: "The promotion" is actually a cash-back insurance bonus, disguised as something more sinister.
     
    Last edited: Oct 13, 2006
    10 people like this.
  12. Jan 18, 2007
  13. slowstarter

    slowstarter Dormant account

    Occupation:
    Self Employed
    Location:
    UK
    Maxima Casino Unfair Terms first Deposit Bonus

    :mad: Oh dear - I have just experienced the same scenario and was only told by an old friend to check out the forum once I had the problem.

    I didn't particularly want the deposit bonus but contacting support was a pain, so I just went ahead and deposited my $100. I'd played a few other playtech casinos and done ok - I think about an $800 successful withdrawal from a $100 deposit had spurred me on to try a few more Playtech sites. Maxima was recommended by onlinecasinopro.com.

    With a 30 x bonus and deposit rollover I guessed it might be quite tough to make the rollover, but I'd done ok elsewhere and so I was holding out for a generous freespin bonus on the progressive slots. I got my lucky break quite early on and started to seriously think about actually making the wagering! (I was above $1000 at this stage)

    I upped my stake - usually a sure recipe for disaster, but got a couple of nice freespin bonus again, whch sent me sailing up over $6000. I checked with support how much wagering I still had to do and was told $1500 or so.

    What a feeling that was - worst case scenario - I could wager and lose all $1500 and still come away with a clear $4500.

    As it turned out, the last $1500 went through my fingers very quickly and I was left with about $4200. I left about $100 and made my cashout request. During the wait I frittered away the balance - $100 in my account - and was contacted after 5 days I think for photo ID, which I provided.

    To my absolute horror I got my withdrawal approved notice today - you've gusessed it already - yes - $200.

    Of course I've contacted support and emailed Dan F (casino manager) - who to be fair has responded in person to my emails but I don't see any progress being made. I've played quite a few casinos in my time now - generally blackjack until my little sortie into the murky waters of slots and video poker and NEVER seen terms like these.

    I don't hold out much hope of a goodwill gesture but I am left wondering why is such a term in place? You have wagering which takes back for the casinos almost 100% of the bonus from any unwary new player. And then it seems to me to mop up the rest and to control any unforeseen losses to winners like I thought I was - you have this clause limiting any withdrawals to the amount of the first deposit bonus. I'm HUGELY disappointed and disillusioned now over my $4000. I would be suicidal I think (or murderous maybe???) if I had been fortunate/unfortunate enough to have won one of the progressive jackpots.

    Suffice to say I really needed that $4000!

    For the sake of completeness - here is the offending and downright rogueish clause:






    These are the rules for all promotions unless otherwise stated


    Only withdraws smaller and/or equal to cashable bonus will be processed and remaining amount removed from players account.

    The Bonus you want to claim will be given only to those players who have no withdrawal in pending status. Some of our bonuses are given automatically, and others have to be requested. If you have not received your bonus automatically after your deposit, please contact us by:

    - Clicking on the online support icon in the casino lobby.
    - Clicking on this button :



    So is there anywhere a list of casinos that don't have these extortionate clauses?
     
    Last edited: Jan 18, 2007
    2 people like this.
  14. Jan 19, 2007
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Do your duty Bryan

    I have checked, the nasty clause is nested TWO clicks deep in the promotional terms, yet, boldly stated in full view at the bottom of the list of available bonuses is this:-

    -------------------------------------------------------------------------

    Are you sick and tired of wide spread of online casinos offering enormous amount of free bonuses that are for wagering purposes only and can never be withdrawn?

    We at Maxima Casino do not want to mislead our potential customers with so called bogus bonuses and therefore we have prepared a wide spread of wicked and generous promotions where after fulfilling the play trough requirements you can cash out everything that is left on your balance.

    DO NOT BE MISLEAD BY HUGE AMOUNTS OF OFFERING BONUSES, BUT PARTICIPATE IN OFFERS THAT ACTUALLY GIVE YOU FREE MONEY !


    TRUST US TO MAKE YOU RICH!!!
    ---------------------------------------------------------------------
    Highlighted is the deliberate lie that makes them deserving of full roguery!

    The last line is the only example of poor grammatical construction, and should read "TRUST YOU TO MAKE US RICH"

    Do Playtech give a toss?
    I am shocked that this depth of deception is coming from a casino using one of the mainstream suppliers. From the posts, this is not a case of "poor grammar", they are actually enforcing this!


    If this is the state the industry has descended to, no wonder they are in trouble.
    The only possible way to win here is to double your first deposit by meeting WR and withdrawing the $200, ALL the rest of the sub 100% promotions are simply a donation, or break even if you just breach the T & C and they refund the deposit. All those payment processors seem happy to have them on board as a merchant, so their vetting procedures are certainly up to scratch, while Neteller chastise players who don't have PERFECT security on their PC's

    How many MORE of these are out there, this is just one example!
     
    2 people like this.
  16. Jan 19, 2007
  17. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    as long as crooks like this run what the call "business" it is a simple MUSt for players to come to this forum and study the accredited casinos list BEFORE depositing.
     
  18. Jan 19, 2007
  19. MoMa

    MoMa Dormant account

    Occupation:
    Freelancer
    Location:
    Greece, Europe
    I cannot believe how someone in the PR department came up with these terms for their bonus promotion!

    Deposit and instantly lose your half deposit! 100% guaranteed NOT to be able to win them back! I really try hard to find out what where they were thinking when they started this promotion...
     
  20. Jan 19, 2007
  21. slowstarter

    slowstarter Dormant account

    Occupation:
    Self Employed
    Location:
    UK
    Maxima Questionable Bonus Terms

    To finish the saga off, I went back to Dan F. casino manager with the paragraph from their own terms and got the following response as you might expect:

    Dear Slowstarter,



    I apologize for late reply.



    As mentioned before I am very sorry about the situation, but nevertheless terms and conditions are clearly written on our website. You have to be aware that by using our bonus money you were able to had lucky hands and at this point rules apply. Maximum withdraw limit apply only for any free no deposit bonus and first deposit bonus, while all other bonuses have no limitations. If the bonuses do not suit our players they can easily request them to be removed and no limitations apply.



    I do hope you understand that once the bonus is being used this includes also terms and conditions.



    With best regards,



    Dan F.




    --------------------------------------------------------------------------------

    To: This email is not visible to you.
    Subject: Re: Account No MXR103XXXX



    Attention Dan F.



    Hello again Dan!



    I hadn't had a response to my long email from yesterday, but wanted to just highlight below for you a paragraph from the bottom of your very own bonus page. If you are looking for a reason to make my case an exception and actually pay me my $4100 surely here it is!



    Regards



    Slowstarter





    Quote from Maxima Casino Bonus Page



    Are you sick and tired of wide spread of online casinos offering enormous amount of free bonuses that are for wagering purposes only and can never be withdrawn?

    We at Maxima Casino do not want to mislead our potential customers with so called bogus bonuses and therefore we have prepared a wide spread of wicked and generous promotions where after fulfilling the play trough requirements you can cash out everything that is left on your balance.

    DO NOT BE MISLEAD BY HUGE AMOUNTS OF OFFERING BONUSES, BUT PARTICIPATE IN OFFERS THAT ACTUALLY GIVE YOU FREE MONEY !


    TRUST US TO MAKE YOU RICH!!!

    I have to move on I guess but I will be dedicating a page at my blackjack site, exclusively to Maxima and this story once I get over the disappointment! Might I encourage everyone who has their own website and has suffered at their hands, or who is outraged by these conditions to do the same?

    I think a good title might be Beware of Maxima Casino


    You must register/login in order to see the link.
     
  22. Jan 19, 2007
  23. mikepipe

    mikepipe Dormant account

    Occupation:
    owner
    Location:
    still progressing
    dont think, just trust. Trust that these terms were made by an crookish, blundering idi.:eek:
     
  24. Jan 20, 2007
  25. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    I'm pretty sure that despite how terribly worded those bonus terms and conditions are, that the intention is for those restrictions apply to no-deposit bonuses. Still, this casino has a pretty sketchy history with me. They locked my account after I won a good chunk on allowed games, and didn't respond to any emails for a month. I filed a Playtech dispute, and they continued to ignore me until one day miraculously three months later I was paid my balance in full with no explanation from the casino or from the Playtech dispute channel (who I had emailed several times in the interim with few responses).

    Avoid these boys like the plague.
     
  26. Jan 21, 2007
  27. MoMa

    MoMa Dormant account

    Occupation:
    Freelancer
    Location:
    Greece, Europe
    Can someone clarify this to me? Why do I STILL believe that if you opt for either first deposit bonus, you are doomed not to win in all eternity?
     
  28. Jan 22, 2007
  29. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    This situation is non excusable but I suspect that they may be limiting withdrawls on first deposit bonus and no deposit bonus to squelch bonus hunters(personally I see nothing wrong with them.). by keeping them from using the casinos bonus money to win and dash...they steal a little from you up front..then you can come back and try and win it back....
    Most non bonus users are repeat customers or high rollers....they like those kind and are happy to throw them to the gods of odds!
     
    Last edited: Jan 22, 2007
  30. Jan 22, 2007
  31. thetic

    thetic Dormant account

    Occupation:
    Project Manager
    Location:
    Scotland
    I have absolutely no intention of playing at this place but was amused by the High Roller bonus where best case scenario was you would lose $500!

    I have attached email response I got from them and it appears that the 200% withdrawal limit only applies to the 200% bonus, not the 50% VIP bonus.

    Dear xxx,

    Thank you for contacting The Maxima casino support.

    Please be informed that this rule apply only for our 200% first deposit
    bonus, while on 50% VIP bonus there is no maximum withdraw defined.

    If you have any other questions or concerns, please contact us and we
    will
    be more than happy to assist you.

    I hope you will have a great time in our casino and I wish you good
    luck.

    With best regards,

    Paula

    Support representative
    This email is not visible to you.
    You must register/login in order to see the link.



    Hello,
    I am looking at your VIP bonus Ts & Cs.

    If I deposit $1000 I get a $500 bonus but the maximum withdrawable if
    $500.
    Am I reading this correctly???
     
  32. Feb 12, 2007
  33. vbdragon

    vbdragon Full Member

    Occupation:
    retired
    Location:
    sekai
    Just the ramblings from a penny-ante gambler.

    As food for thought, you may wish to be aware that bonus wagering requirements are carried over to the next time you make a deposit or obtain another bonus.... at least that's what I think support informed me when I attempted to make a withdrawal.


    In December I received a $10 bonus from a gaming forum ( as a competition prize .. X 20 wagering requirement) and wagered the bonus until it was gone & my account was $0.00

    About 10 days ago, I realized I had a massive $2 in comp points, so I converted them .... I was broke until payday!

    I had a bit of luck & increased my balance to $30 & then requested a withdrawal. After waiting to have it processed, nothing happened, so I emailed support........ The withdrawal couldn't be processed because I had only wagered $150 of the December bonus wagering requirements, so I needed to make a further $50 in wagers in FEBRUARY to be able to withdraw.

    So I made $60 in wagers & was lucky enough to still have $25 in balance & requested a withdrawal ... just waiting to see if I get that withdrawal.


    I really should read the Casino T&C more carefully, but I can't find anything that indicates the "carry-over" of wagering requirements after you have lost all the money... it must be just me!!:confused:

    When I get the withdrawal, I will post the good news here!
     
  34. Feb 13, 2007
  35. rmarrandino

    rmarrandino Dormant account

    Occupation:
    Gambling
    Location:
    Illinois
    These guys are crooks, PERIOD.

    I actually deposited $200 with the 100% bonus up to $200. Guess what, even though I had won over $1000, they only sent me $200. They actually changed the T&C after I started playing and won.

    THAY AWAY!!!!
     
  36. Feb 20, 2007
  37. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK

    I don't think they did change the T&Cs they've been that bad for ages....

    I still think they should be rogue for this, as a casino that when you deposit $100 has a maximum cashout of $100 is basically saying - YOU CAN ONLY LOSE MONEY AT OUR CASINO.

    This is completely crooked, and they should be rogue everywhere.
     
  38. Feb 20, 2007
  39. rmarrandino

    rmarrandino Dormant account

    Occupation:
    Gambling
    Location:
    Illinois
    I was one of the first ones to hit them up when they opened, so the max withdrawal clause was not in there when I played. However, when I went to withdraw it was magically there.
     

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