British Magician, Paul Daniels, had a catchphrase for after he'd make something disappear - "...and that's magic!"
Well I believe that Maria Casino are missing this part of the act - they've got the disappearing act right down to a tee, but getting them to say anything (no matter the famous catchphrase) is bordering on impossible.
Anyway I saw that they had a good sign-up bonus and decided to sign-up on Sunday evening. Played a load of their games (surprisingly good as well) and lost track of time. Ended up far to late and waay over the wagering requirements with 90 euro of my original deposit and 100 euro bonus. So, I decided to convert it back to s and leave it for the night.
Then the magic happens!
When I converted from euro to pounds the bonus just disappeared..and my balance went from 190 euro to 70something. I reconverted it back to see if it would reappear and I ended up on 90 euro,
So I send them an email from my regular email account:
I signed up to your casino today and received the deposit bonus. I've played for several hours and was going to call it a night - ending up with 190 euros - I converted back to GBP and the bonus 100 euros has disappeared! I tried reconverting it back and it now says that I'm on 90 euros - is it possible to investigate what has happened?
and they replied:
So, I'm getting concerned now..and I send an email through their own on site email thingy and quickly got this reply:
Nearly 48 hours later..and nothing. I don't know whether just to try and withdraw the deposit I have left (thankfully less than a tenner down) or keep on persisting. They have no way of contacting them aside from by email. They are owned by another company and I'm tempted to call them and try and get a phone number. No point in going down the licence route as they are registered in Costa Lotsa (though the company is Swedish)