Hi Guys,
We do not pass any processing costs on to players apart from in situations covered by point 18 of our terms of use:
18. In cases where players are participating in strategies or patterns of play that CWCUSD in its sole discretion deems to be abusive we reserve the right, prior to closing the account, to deduct any processing costs associated with the account from the value of the final payment. You will be notified in advance of any deductions of this nature being made.
The OP has successfully cashed out many thousands of dollars in profit, and so I am surprised that he is so averse to contributing $104 towards the processing costs.
Regards
Tom
So what! He was lucky, and on top of that, disciplined.
Term 18 is used in cases identified as "abuse". Surely, merely being in profit is NOT "abuse", it is what happens normally in the casino environment.
Once it was seen that his play was becoming "abusive", WHY was he allowed to continue redeeming bonuses, rather than having them blocked until he "demonstrated willingless to risk his own funds". This would have quickly got rid of him if he was really "abusing" the system in any way.
Instead of this, you let him carry on playing, and redeeming coupons, BUT someone sat watching his play, and dicked him around (allegedly). He reports being disconnected, and then finding his betting limits reset to zero when he got back.
DID THIS HAPPEN?
This is a VERY VERY important issue, because there have been many denials from RTG operators that they ever do this, and this accusation has been levelled at the Virtual casino brands, and even CONFIRMED as having been done by an ex employee (phinqster), who said some accounts were watched, and winning players were disconnected deliberately, and their accounts "dicked around with" to break their stride, and even lower the odds on some games.
I have played their bonuses and not broken any rules. Yes, I won couple of thousand dollars from them about 10 months ago. They did not inform me at all for the fee and it was really diffucult to find out what's the problem because their email support was ignoring my emails. Reputable casinos do not take that kind of fees, that's why I posted a complaint here even though it's not worth my time fighting for $104.
The casino that changed my betsizes for all table games to zero was AllStar Slots (CWC owned casino). They just disconnected me from casino while I was trying to fulfill wagering requirements for sign-up bonus. I was still able to play Video Poker so I was too lazy to make a complaint.
Clearly a bonus player, BUT you knew this TEN MONTHS AGO. Why then, didn't he receive a warning or bonus ban at that point. It took until this final withdrawal before you decided to apply charges RETROSPECTIVELY for nothing more "abusive" than playing with bonuses he was eligible for, and winning a couple of thousand from them.
$104 may not be much for someone in profit by $2000+, but the problem is the WAY IT WAS DONE, underhand, and without prior warning that this depositing and playing behaviour was not acceptable, and that a continuation of said behaviour would lead to charges being levied. It's no more than a variant of "bait & switch".
I know from experience that you can easily switch off promotions for accounts deemed too profitable for players, and replace them with a low percentage generic coupon in the hope they are undisciplined enough to feed their profits back.
With many more casinos than before, the introduction of a "1 welcome bonus over the entire group" policy would plug the gap where players ONLY take the welcome bonus, and then move on to a sister casino to repeat the process. The OP certainly seems to have included this as part of his overall "abusive" playing strategy, BUT there is nothing against this in the rules, and all he did was to be lucky enough to make a profit despite the odds being against him.