That's true that you mentioned some signs which can address somebody to be at least high risk problem gambler (sorry, you asked that i assumed your case was about problem gambling and casinos responsibilities when was reading that link CM added in his post, apologies if i was mistaking), and casinos are really following player behavior from their different reports, many including to these things you mentioned, loads of deposits in short time, time spent online, cancelling most of withdrawals and other marks which could be red flag for problem gambling. Many operators are closing players accounts if playing is getting really extreme, but it's not that easy to just simply decide that one have so severe problem that self-exclusion or closing account is only thing to do, what then if player is coming back and demand to get account opened?
This was a long and well well written post
No worries, I just wanted to know where you got that from. I really would use myself as an example for many of the elements in this conversation as I've experienced a lot during some years now, if you don't mind.
Openess is a key to evolving in my opinion.
To answer the first question it might be a forced grade of cool off period depending on the grade of extreme playing. Pop-ups are associated with something you'd remove fast. (those "you have been playing for and lost...." etc.)
It is quite certain that a person would "get back to reality" thinking what he exactly are doing after some hours of playing, but then the question leads to how that would benefit casinos.
What do you think?
When the rules are turning more strict, the casinos needs to evolve in other ways or else the income would be less. They need to board more players by making gambling more accepted and maybe have lower payouts/jackpots.
There are of course multiple of other factors to consider how to run business. These are just two examples.
But anyhow they need to make profits and they can't afford stricter rules without evolving accordingly.
My experience with MGA is that they are rather boring and not interested in the players complaints. I've been fairly polite and objective in my dialogue, but they seem uninterested in responding to detailed questions and documentations.
They replied the what the casino sent them and blindly believed the casino which actually lied to them on many factors about me.
There are a bunch of articles (which I have mentioned here before) that they certain people have been accused of corruption.
MGA just seems like a shady and actually dull organisation that tries to paint their grey walls by using nice and "correct" words on their not so updated website.
If you read their Code of Ethics it does not resemble at all what my experiences is with them.
A funny story was that after two and a half month sending a mail to them every second week to ask about my process in my complaint I never recieved an answer.
I was maybe just expecting a "We are working on it". Then I contacted them by chat and I got to chat with this "lovely" person that was directly rude to me and said that they recieve 80 compalints a week and they can't reply every mail.
I had sent them 5 follow-up mails and it takes 30 seconds to write"Working on it" or whatever. I told them an answer would surely remove any doubts and misunderstandings and I wished her a great weekend. Got no reply.
Wish I'd saved the transcript.
Code of Ethics failed on all parts..
Those source of wealth checks I have never experienced since in Norway they haven't done this ever, but I think they can be easily manipulated and they are also a step in the wrong direction for the "normal" players and for the casinos.
It is a turn off.
Addiction must be fought in every country and I think no one should benefit of a persons addictions as he looses control and actually are in dire need of help. No matter what kind of addiction it might be.
A problem gambler will always find a casino to play on, that is for sure. But he is responsible as well as the casino, 50/50 in my opinion. The casinos have the experience and know when things gets out of hand, there is no denying that. But the player needs to learn it by experience. When I first started playing heavily (some years ago) I got a very nice and polite VIP-manager who assisted me and provided me with small bonuses each time:
I complained about slots, when I didn't play for a while and on my pay check days.
It took me a while to learn how cynical this process actually was and I know this person had some bonuses on his salary from me. Quite sickening and I still read more and more stories where I and casinos fit in.
Sorry if I didnt make myself clear on the Customer Service part. They could never hire psychiatrics, but A.I in the future will (I have worked with it so I feel a little educated on it) work better than the Customer Service Agents in this case, or at least work in tandem. They have their directions on what a possible problem gambler would write or say and do their job accordingly, but again in my case I have been fed with bonuses each time I complain even on detailed levels to make me play more. And recieveing this info about "play safely limits". But what are really the statistics on those limits a player can set? How many problem gamblers use them? Why should they even exist? If you are a problem gambler, you should not play at all, and that could be said about any addiction. Forcing a person to only drink two glasses of beer instead of 6 makes him crave for more and puts him in a state of anxiety and/or annoyed mind. He needs to completely stop.
There will always be harms one way or another with advanced systems, but it needs to forced on the casinos by rules. And I think it would help many people. I don't think any casino would choose this of moral and ethical choices.
Maria Casino knew I was a problem gambler and still wanted me onboard (could prove it with tons of documentations). The biggest problem was that I did not know I was, and no one around me.
About fairness in slots...This is a very big topic to cover, but here is my thoughts.
If a slot is "aimed" by the operator to pay out around 96% it is not what you'd call true random because it has a forced aim for rtp.
There are still heavy discussions in the lovely math world if it is ever possible for a computer to generate true randomness by definition. It is based on gazillions of spins that you'd never be able to spin unless you spin 24/7, but then again you should be considered a problem gambler if you did so...
But it is random enough to make a balance of 10000€ dissappear in very short time if you'd play as an example 30€ bets. I did this after winning 10000€ over a month by gradually buliding balance on may bet levels.
It was hell winning those 10000€ over one month, playing in car, playing in toilet, loosing a lot, winning a lot, all bets was approx. average on 4€. Even smoked too many cigarettes during that period
But I bloody did it and felt so proud that my willpower brought me there. Now I can move mountains I thought. Just play a few more spins...loose 1000€, no worries, loose 2000€. 45 min passed. What is happening?
And then choosing the slot that ALWAYS brought mey balance back on 3€ bets for some "random" reason. Playing 30€ bets and 7000€ lost within half an hour. Gave me two features, 14x and 32x the bet (remembering it clearly)
and some piss poor spins.
Never happened through a whole month on that slot, why now as I was playing 30€ bets? Now I don't use the word rigged, but what do you think a man thinks when this happens? From being a greek god on a mountain to become a fish in bowl
for some casino company. Well, he runs to his most dearest ex and gets comfort....and it helps a little.
The rest of my playing career was just loss after loss.
A fair slot could be something like:
-Forced cool off
-More features because people tend to quit the slot when hitting one
-Having a loss limit that resets after a certain period of time
-Decrease the teaser elements (ever played those horrible Red Tiger games? Extreme example I know
)
-Having features that does not pay 0x or those ridiculous 1x-10x the bet. Nothing provokes a player more when played 300 psins and the feature finally lands and then...
-Not allowing slots to have buy features.
-And last but not least remove Yggdrasil as game provider as they turned into the most cheesy provider I have experienced (loved Nirvana, Seasons, Vikings go Berzeerk and B&B when they actually gave features though, and yes had many big wins).
Hope it is not too many personal aspects of this and hope we are not too off topic. I am not against gambling if you'd think so, but I do believe that after a long time of research reading stories, being up to date about the industy, playing fake money spins, having dialogue with gamblers and non-gamblers I have learned a lot and it interests me aswell as I can see it interests you.
I want fairness and protection for the weak players in my utopian world. The strong and normal players will manage and by all means let them have a blast gambling.
PS: Sorry if my English is not perfect.
Cheers
Sorry I'm a cynical old sod when it comes to government controlled or semi controlled ombudsmen, I think casinomeister's pab service gives complaints a fair hearing but some casinos seem to prefer the MGA to decide on matters, I can't think why? 
