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Malta Gaming Authority

Discussion in 'Casino Industry Discussion' started by EbertScore, Aug 21, 2018.

    Aug 21, 2018
  1. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    Does anyone have any experience dealing with the MGA, or Malta gaming authority which regulates all the gambling websites based in Malta? Are they actually a fare third party who takes complaints seriously?

    Or are they just a rubber stamp organization the Island has that does nothing more than collects Gaming license fees, and doesn’t care about the consumer?
     
  2. Aug 21, 2018
  3. NeverLucky

    NeverLucky is actually lucky sometimes

    Location:
    Germany
    Betreels Casino likes this.
  4. Aug 22, 2018
  5. mack341

    mack341 Well-Known Member

    Location:
    south east england
    MGA :rolleyes: :laugh: :puke:Sorry I'm a cynical old sod when it comes to government controlled or semi controlled ombudsmen, I think casinomeister's pab service gives complaints a fair hearing but some casinos seem to prefer the MGA to decide on matters, I can't think why? :confused:
     
    Last edited: Aug 22, 2018
  6. Aug 22, 2018
  7. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    Does anyone actually have any experience with them? I’m gonna stay the course with my PAB, but just curious about them?
     
  8. Aug 23, 2018
  9. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
  10. Aug 24, 2018
  11. Solaris

    Solaris Newbie member PABinit

    Occupation:
    Between facts and fiction is balance
    Location:
    Norway
    I have experience with them.

    -They took 3 months to handle my complaint which was clearly well explained and had massive details
    -They copy/paste what the casino told them instead of actually understanding my complaint, and of course stayed on the casinos side
    -If you google them, you will find several articles of corruption
    -Casinomeister deleted my post about them and leovegas (which was objective) for no stated reason
     
  12. Aug 25, 2018
  13. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    Why did casinomeister delete your post about them?

    So basically they are a useless organization?0”
     
  14. Aug 25, 2018
  15. Slottery

    Slottery Newbie member

    Location:
    Malta
    Have seen some complaints where they have taken players side, these were quite big and obvious ones where kind of wasn't anything unclear or small print in T&C:s where casinos could have been hide themselves. Nearly all complaints which are ending up there, casino is found to be right. Guess that most of here been reading some casinos T&C:s which pretty much in short are "We are allowed to do what ever we decide when ever we decide and you have accepted that at the moment you tick the box and create your account".

    Casinos mostly go through all complaints and if let it to go to authorities, is quite sure to win that. Of course there always can be some mistakes done there in internal investigations, but most of these casinos are winning, so would make sure that breach of terms or what ever happened is very obvious and there are no way for casino to speak themselves out from it.

    Hope they are casino who is dealing with CM PAB:s, in these for casino still have chance to solve case without authorities, Max have quite an experience with these and can quite sure point out possible mistakes and help to sort it out, success rate much better for player than MGA, just remember not to post anything related to this as long PAB is in progress, best of luck and let us know once PAB solved :)
     
  16. Aug 25, 2018
  17. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    I like to play at casinos with a large live casino choices. Right now I’m looking at Vbet and Codeta.
     
  18. Aug 25, 2018
  19. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    Are those casinos safe to play at? Do they have a rep here and are either one of those casinos better than the other?
     
  20. Aug 25, 2018
  21. Solaris

    Solaris Newbie member PABinit

    Occupation:
    Between facts and fiction is balance
    Location:
    Norway
    I have no idea why Casinomeister chose to delete my post.
    I only posted about my experience with my complaint about Leovegas which rutheless took advantage of me (yes, I played my part in this as well 50/50 guilty I'd say), and that MGA didn't even
    check any of the details I provided. I also mentioned that there are several newsarticles about MGA where they connected to corruption which they try to defend themselfes against on their hompeage.

    But my guess is that Casinomeister does not in general appreciate negative feedback or negative discussions about casinos or MGA.
    What else could it be? If I wrote my post here again, you'd see it's very harmless wording, but about a major issue.

    I still work with MGA to see if their lovely Code of Ethics is just a paint on a broken wall, but they take forever to reply. 2 weeks in between every answer I get.
    My tip to you, try chatting at their site and you will experience a person that does not know how to be objective and simply is rude.
    In my case I was told 3-4 weeks for conclusion, it took three months without any investigation and MGA did not reply to why many of my factors were not considerated.
    Simply a copy/paste answer from Leovegas and that's that. It was quite hilarious actually.
    I have a feeling that there was some language barriers in my documentations.

    Agian, their Code of Ethics says that they should act otherwise though...
     
  22. Aug 25, 2018
  23. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    Feel free to private message me
     
  24. Aug 25, 2018
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    @Solaris - we do not delete posts at Casinomeister - only those that are spam deleted OR double posts which happen occasionally.

    I checked our logs and "report a post", and guess what? We did delete one of your posts because you requested us to - it was a double post.

    Here is the post:
    Feedback - Leovegas takes advantage of problem gamblers?

    So what the hell? Now you are insinuating that I don't want bad reviews about the MGA??? I probably have been the most outspoken person on this planet about the MGA. The record speaks for itself - I don't need to start posting links to explain my point.

    They are not a rubber stamp; they are becoming a very strong and responsive regulator. Both Max an I are in direct contact with their operations chief, and if or when there is a problem, it gets solved. They may still be slow on dealing with player issues, but players will get a fair outcome to their grievances.

    I expect a retraction of the bogus crap you've posted. Pretty rich coming from a newbie.
     
    Betreels Casino and ternur like this.
  26. Aug 25, 2018
  27. Solaris

    Solaris Newbie member PABinit

    Occupation:
    Between facts and fiction is balance
    Location:
    Norway

    Hello Casinomeister and thank you for your reply.

    This is not the post I was refeering to.

    I do not understand you hard words and term "bogus" and "crap".
    I've been fairly objective in all my posts and I stated a what could be a probable reason.


    The problem with Leovegas is my own case with them and that they this year have been fined for acting ruthless towards problem gamblers.
     
  28. Aug 25, 2018
  29. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    I have to say, and defend casinomeister here. Especially given my situation where Casinomeister (thank you max d) really did go to bat for me against LeoVegas whose regulated by MGA. Casinomeister isn’t intimidated by the MGA, and they really do care about the players immensely as their track records have shown. This is why I only play at casinomeister accredited casinos. Even if they have other good outside reviews, I’m hesitant to play at any casino that is not casinomeister accredited.

    I think given Casinomeister’s reputation since 1998, it’s fair to assume they are not out for a certain agenda. They even allowed that sore loser to make a ridiculous post about magnets in live casino roulette, and didn’t delete that thread. I got a real good laugh out of that one...

    Casinomeister is very legitimate and fights for players day in and day out as their reputation shows. I’m not sure why you want to slam a website where they tirelessly fight for players and Bryan has been critical of MGA in the past.
     
    JGslots likes this.
  30. Aug 25, 2018
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    That is not true. It never happened.

    Making an assumption on something that is not true.

    To say that I deleted some post that was critical about Leo Vegas and the MGA is bogus. To insinuate that there is a air of dodginess about that is crap.

    If I moderated this forum in the way that you are assuming that I do - this forum would have been dead in 1999. I have run this forum for 20 years and I've never deleted posts that were "negative discussions" about casinos or regulators. There are thousands of people who can attest to this.
     
    EbertScore likes this.
  32. Aug 25, 2018
  33. Solaris

    Solaris Newbie member PABinit

    Occupation:
    Between facts and fiction is balance
    Location:
    Norway

    I did not say this site is not trusted and I did not talk about agenda.
    You asked me why did they delete my post in the other thread?
    I stated what could be a reason because I was never told why it got deleted.

    About the sore looser, just think about him what he actually feels inside.
    Does he need people laughing at him or does he need people protecting/helping him?
     
  34. Aug 25, 2018
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    For the record, yes I deleted your post:

    Malta Gaming Authority: deleted post.PNG,Aug 25, 2018
     
    EbertScore likes this.
  36. Aug 25, 2018
  37. EbertScore

    EbertScore Newbie member PABaccred

    Location:
    Germany
    I hope he gets the help he needs.

    But it is still funny for someone to lose at a game your suppose to lose at, and then complain about magnets. I can’t help my feelings.

    The bottom line is Casinomeister does not have an agenda, and they have been critical of the MGA in the past and do not censor discussion.
     
  38. Aug 25, 2018
  39. Solaris

    Solaris Newbie member PABinit

    Occupation:
    Between facts and fiction is balance
    Location:
    Norway

    Dear Casinomeister


    I had a post that was called something like "Leovegas and MGA" some weeks ago. That is not bogus.
    I tried to find it because of EbertScore questions about MGA and it is not anywhere to be found.
    So either someone deleted it (it had around 80 views the first day) or there is a technical error.

    Assumptions are not necessarily true, that is why it is an assumption.

    I think you get a wrong impression of my assumptions.
    I do not write here to call Casinomeister Forum a dogdy place, I am here for the discussions.
    Critics benefits every part as long as it is as objective as possible.
    And I have no problem admitting if I am wrong in assumptions that I think is quite mild language wise.

    Have to admit I do not appreciate foul language, but it is your site, you run it the way you want, that I respect.
     

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