Lucky 247 - bonus terms concerns

[spintee]

Please do your research before criticising. It's ok to blame them for bad terms but don't be opportunistic.
You believe wrong. I will summarise shortly:

The discussed term is:

for the UK:
6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

for the "rest":
7.6 Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

The term for the UK is vague ("reserve the right") and should violate one of the principles for the accredited casinos "Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations."


CM has contacted them so they amended the term for the "rest" but the uk-term is still vague. Probably they just forgot to change this term for the UK. At least I don't see a reason to have this specific term for the UK.

Im sory if I was wrong, But I will highlight what is wrong here, No such term in my eyes (Probably) thats not much good, I no expert but hopefully some one will jump to my defence,

(Probably) is like saying if you win we might take it of you or only give you 6x deposit

 

[dunover]

Please do your research before criticising. It's ok to blame them for bad terms but don't be opportunistic.
You believe wrong. I will summarise shortly:

The discussed term is:

for the UK:
6.17 Where a sign-up or other bonus has been credited to your account, and after meeting all wagering requirements, we reserve the right to limit your withdrawal to a maximum value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

for the "rest":
7.6 Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

The term for the UK is vague ("reserve the right") and should violate one of the principles for the accredited casinos "Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations."


CM has contacted them so they amended the term for the "rest" but the uk-term is still vague. Probably they just forgot to change this term for the UK. At least I don't see a reason to have this specific term for the UK.

I think spintee's referring to a post earlier in this thread - Lucky247 reworded the term and changed it to 'our bonuses' from 'our SUB' which then inferred they could do this to all bonuses, a question which their rep has thus far failed to clarify. So at the moment I wouldn't assume it's safe to take ANY Lucky247 bonus until it's clarified.

See here Hedgehok:

https://www.casinomeister.com/forums/threads/lucky-247-bonus-terms-concerns.67115/

The term can now be read to include ANY bonus.

 

[hedgehok]

I think spintee's referring to a post earlier in this thread - Lucky247 reworded the term and changed it to 'our bonuses' from 'our SUB' which then inferred they could do this to all bonuses, a question which their rep has thus far failed to clarify. So at the moment I wouldn't assume it's safe to take ANY Lucky247 bonus until it's clarified.

See here Hedgehok:

https://www.casinomeister.com/forums/threads/lucky-247-bonus-terms-concerns.67115/

The term can now be read to include ANY bonus.

Agreed. I would love to hear the rep clarifiying this (UK vs the rest). The sooner the better.

 

[hedgehok]

Im sory if I was wrong, But I will highlight what is wrong here, No such term in my eyes (Probably) thats not much good, I no expert but hopefully some one will jump to my defence,

(Probably) is like saying if you win we might take it of you or only give you 6x deposit

I just think if you criticise someone you should do it in a fair manner and inform yourself properly, also in this case. No offense, sorry Terry if I was harsh.

 

[spintee]

I just think if you criticise someone you should do it in a fair manner and inform yourself properly, also in this case. No offense, sorry Terry if I was harsh.

Hey no worrys, I only point out facts, If I AM WRONG i (I am sorry)

In my eyes no wrong is wrong, They do what they got to, but do not do members overs,
I am sorry if I did not inform any person properly but I did not no I have to, I try my best to give respect in a fair manner, Thats as far as I can do, If its not good enough than my sorry

 

[player82]

Update

After a protracted battle with their outsourced support desk in South Africa I finally spoke to a Manager today who said he has spoken to the Casino Management and having provided no clarification on the term or why they used it they basically said don't like it go to ECOGRA so that is what I have done. I will keep you all updated I must echo my view that based on the following they should lose accreditation:

1)Terrible Customer Service (Repeatedly over last few weeks put me on hold for 10+ mins without update and on numerous occasions didn't keep their promise to call back. Also their support is outsourced I have been told this by one of their operators this means you never get to speak to an actual Casino Employee!

2) Casino Rep does not answer difficult but polite messages he has posted some vague thoughts in this thread but resisted requests for clarification or assistance

3) Use of Ambigous T&C's, they have updated the term in question for non UK players but it is still terrible. As for UK players I was told by their call centre manager the wording for the UK is very specific to meet Gambling commission requirements and can't be changed - are they serious what is the requirement be vague and rip off your customers?


Appreciate any further info CasinoMeister may have on this matter and as I say will keep you updated on this and any possible legal action.

Thanks

 

[Jono777]

Just a polite reminder and double apologies for i) If I seem a bit blunt and ii) as I am partially repeating what I said in an earlier post on this thread

Please try and take a positive from this horrible situation (sounds a bit daft I know but please hear me out), take it on the chin and look at it as a learning curve, stay well away from Lucky 247, let them laugh in their office over their ridiculous terms at the same time their players are reading this and 'jumping ship'

Have a read of Dunover's 32 Red post and the members response to it and do all your MG download (or flash) play/deposits there. They have 4 casinos within their group too so plenty of promo's going on also (32 Red, Dash, Nedplay, Golden Lounge)

You have suffered enough already with the initial problem, no point in banging your head up against a brick wall with these guys, statues cannot listen or move

There are far too many decent and CasinoMeister accredited casinos out there for players to have to suffer these instances - Best of luck

https://www.casinomeister.com/forums/threads/ok-a-32red-thread-that-may-surprise-you.67258/?t=67258

 

[player82]

Thanks I actually took your advice and opened accounts at 32red and based on feedback here Videoslots both great sites just wish had found them before lucky247.

I have learnt from this but will never skip a chance to raise awareness about just how vile that casino is and exercise every opportunity within the realms of the law to cost them as much business as possible for the way they treated me and others and I'm sure no-one can blame me for that.

 

[Jono777]

Not at all and please believe me when I say I'm in your corner 100%!!!!

It's just that over the years I've realised on the odd occasion when I have been 'caught with my pants down' by these Cowboy outfits, after a while (great for raising awareness in forum etc) I was only stressing myself and getting no where fast.

Grieves me to 'let things go' or realise that 'I'm not going to win this one....' but sometimes as daft as it may sound it is for the best

 

[Lucky Lefty]

Hi all,

Firstly, please accept our apologies for not responding sooner. We have been monitoring the comments on this thread and, along with regular private messages in this regard from Casinomeister, are working on correcting some of the wording in the terms and conditions to be more clear.

As you have gathered, there are separate terms and conditions for our UK players and for our players from the rest of the world. Although they are very similar, there are a few distinct differences that necessitated different versions. As a result, the wording of some of the terms (particularly the ones highlighted in this thread) were not replicated word for word.

Although we will be making corrections to the terms and conditions soon, we can confirm that the 6X withdrawal limit applies ONLY to the signup bonus and NOT to ALL deposit bonuses. The perceived vagueness on the UK terms will be clarified accordingly, just to ensure that everyone knows to which promotion that term applies to.

Thank you for your patience in this regard. We will be making the official amendments as soon as possible.

Regards,
Lucky Lefty

 

[player82]

Thanks for the reply

Can you please explain therefore why you acknowledge there is a vagueness around the term for UK players that requires attention but you won't do the honourable thing and return at least some of my confiscated winnings. It appears you don't care about existing players who have been burnt by this.

 

[Dinahnana]

Hi all,

Firstly, please accept our apologies for not responding sooner. We have been monitoring the comments on this thread and, along with regular private messages in this regard from Casinomeister, are working on correcting some of the wording in the terms and conditions to be more clear.

As you have gathered, there are separate terms and conditions for our UK players and for our players from the rest of the world. Although they are very similar, there are a few distinct differences that necessitated different versions. As a result, the wording of some of the terms (particularly the ones highlighted in this thread) were not replicated word for word.

Although we will be making corrections to the terms and conditions soon, we can confirm that the 6X withdrawal limit applies ONLY to the signup bonus and NOT to ALL deposit bonuses. The perceived vagueness on the UK terms will be clarified accordingly, just to ensure that everyone knows to which promotion that term applies to.

Thank you for your patience in this regard. We will be making the official amendments as soon as possible.

Regards,
Lucky Lefty

Thank you for your response. I still think that this term is a very bad term and it is not fair on new players. I haven't played much at Lucky247 but since this whole thread started I have closed my account. I know you are trying to protect your casino from Advantage Players but there has to be a better way. This is my opinion anyway.

Cheers

 

[Lucky Lefty]

Hi there,

Again, apologies for the delay in getting back to everyone, although we are happy to announce that we have made some amendments to the terms and conditions that will further clarify the withdrawal limits that have been highlighted in this thread.

In summary, the term relating to the 6X withdrawal limit on winnings derived from the signup bonus is:

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

This was already in effect on the terms visible to customers from outside the UK, but has now been amended to read the same for players from the UK. All parts that could be construed as "discretionary" have been removed.

Regards,
Lucky Lefty

 

[Casinomeister]

Thanks Lucky Lefty,

Is there anyway to convince the powers that be that this term should be included in the SUB terms?:

You do not have permission to view link Log in or register now.

I know that it is in the general terms, but as you can see in this thread many people have issue (myself included) that it is not presented in a more prominent spot. It's an extremely important term that should not be missed.

 

[dunover]

Hi there,

Again, apologies for the delay in getting back to everyone, although we are happy to announce that we have made some amendments to the terms and conditions that will further clarify the withdrawal limits that have been highlighted in this thread.

In summary, the term relating to the 6X withdrawal limit on winnings derived from the signup bonus is:

Where a sign-up Bonus has been credited to you, and after meeting all wagering requirements, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. All progressive wins are exempt from this clause.

This was already in effect on the terms visible to customers from outside the UK, but has now been amended to read the same for players from the UK. All parts that could be construed as "discretionary" have been removed.

Regards,
Lucky Lefty

You still calling this a 'sign up bonus'?

Tell the truth; It's an INSURANCE POLICY AGAINST WINNERS. Simple as.

I hope that any casino with term never gets a new player again.

I notice that neither you or the other jokers with this evil term have had the integrity or balls to put it prominently on your SUB banner.
I wonder why???

 

[player82]

Lucky Lefty why will you not respond to my question it is a fair and reasonable one. I will not go away just because you ignore my posts and my PMs which you have not had the decency to respond to. So again please answer my question above.

 

[dunover]

LUCKY247 FREE BANNER FOR YOU...

As the casino is obviously incapable of being up-front about their SUB, I have done them a new banner:

<snipped image>


Note the lying in the description 'Lucky247 has the BEST offer out there...etc.'

NO YOU DON'T! Do your homework.

 

[Lucky Lefty]

Hello player82,

The excerpts of the terms which state whether they will be applied at discretion by casino management or whether the casino reserves the right to apply a term have been amended to alleviate the contravention of CM's Standard for Accredited Casinos. The term outlining the withdrawal limit on winnings from the signup bonus has not changed otherwise.

Although we are obviously not happy that you are dissatisfied, we are all bound by the terms and conditions of the casino which, incidentally, would have been perused and approved by the UK Gambling Commission as part of the licensing application process. To choose to disregard this term for one customer, but not for others, is not something which the Gambling Commission or Casinomeister, for that matter, would consider as fair.

Regards,
Lucky Lefty

Thanks for the reply

Can you please explain therefore why you acknowledge there is a vagueness around the term for UK players that requires attention but you won't do the honourable thing and return at least some of my confiscated winnings. It appears you don't care about existing players who have been burnt by this.

 

[Casinomeister]

Hi guys,

I know it was meant in fun, but the images and ad copy of Lucky247 are copyrighted and you need their permission to use these. So I had to remove the images from the server. Thanks for your understanding.

 

[quber]

To choose to disregard this term for one customer, but not for others, is not something which the Gambling Commission or Casinomeister, for that matter, would consider as fair.

Regards,
Lucky Lefty

I can't speak for Bryan but the members of Casinomeister don't see the term as fair.

When Player82 made his withdrawal the term did allow you to disregard this for players individually therefore you can't now hide behind the new rule. And if the UKGC approved the original term then they obviously did see it as allowable.

And on the matter of UKGC approval of the original Term and Conditions I take it that you have notified them of the updated wording of the rule and the reason for the update.

 

[dunover]

OK, as people will wonder, I did use their promo banner and in a black space it has in the bottom right I added this non-copyrighted image of mine:

Basically how I think these MG sites with the 'Insurance' SUB should present this.

​

 

[Sammio]

Hmm! Lucky32

Never had problems with guys on 32 seems to me like ok casino...

 

[player82]

Can I please ask why roxypalace I believe lost their accreditation for confiscation but lucky247 have not when they are involved in similar activities and also using outsourced customer support.

Can we also have a response from luckylefty to the question from quber this is not being done by you in the interests of fairness and you have discretion here so come clean.

 

[player82]

Fun Fact

Did you know that for lucky247 support live chat you may have to wait many minutes for a response but if you post the following on their Facebook page "all winnings from a sign up bonus limited to 6x deposit" it is taken down within 2 minutes glad to see you got the resourcing just right there guys and you obviously have nothing to hide.

 

[Jono777]

Did you know that for lucky247 support live chat you may have to wait many minutes for a response but if you post the following on their Facebook page "all winnings from a sign up bonus limited to 6x deposit" it is taken down within 2 minutes glad to see you got the resourcing just right there guys and you obviously have nothing to hide.

Minutes! - That's very polite of you considering you recent plight