LeoVegas under UKGC investigation

[TravellingRecluse]

Thing in my case is I closed my Bet UK account a long. long while back (well before all this SE lark) told them no reason (they did not ask) and all went quiet.

Its only recently the bombardment began (does not bother me in the slightest as I simply highlight and delete them) around the same time LV took over, guessing as I wasn't showing as 'SE' they felt it ok to email me?

I do also recall (quite likely well before take over) being sent an email offering 50 ND FS if I reopened my account, wonder what governing bodies would make of that!

Is that a no no then? Asking players who have closed their accounts to reopen it with a bonus of some sort?

 

[Jono777]

Is that a no no then? Asking players who have closed their accounts to reopen it with a bonus of some sort?

It goes against the ethics of responsible gaming, especially as there is an incentive to do so, making saying "no" harder or nigh on impossible for problem gamblers.

 

[TravellingRecluse]

It goes against the ethics of responsible gaming, especially as there is an incentive to do so, making saying "no" harder or nigh on impossible for problem gamblers.

Then I have copies of emails from Pink Casino where that exact situation occurred.

 

[Playford7]

My accounts where closed and I got free £10 offers to re open them.

 

[Jono777]

Then I have copies of emails from Pink Casino where that exact situation occurred.

Not really much you can do / no harm done personally, unless you did re-open and deposited and lost.

Albeit on your head for doing so, you may get a refund if the sole reason for closure was SE and they sent those offers.

 

[Playford7]

Not really much you can do / no harm done personally, unless you did re-open and deposited and lost.

Albeit on your head for doing so, you may get a refund if the sole reason for closure was SE and they sent those offers.

See to many of these threads, the op’s never seem to stick around either..
Wonder why ?..

 

[TravellingRecluse]

My accounts where closed and I got free £10 offers to re open them.

Exactly that

 

[TravellingRecluse]

Not really much you can do / no harm done personally, unless you did re-open and deposited and lost.

Albeit on your head for doing so, you may get a refund if the sole reason for closure was SE and they sent those offers.

I reopen and lose, I wouldn’t expect a refund I wasn’t SE then it was 2015.

But if that sort of business is not ethical I’m just stating it happened to me so it does happen.

 

[Jono777]

I reopen and lose, I wouldn’t expect a refund I wasn’t SE then it was 2015.

But if that sort of business is not ethical I’m just stating it happened to me so it does happen.

No harm in my opinion then and nothing unethical.

They're a business, you can still say no and you didn't so no issues.

 

[TravellingRecluse]

No harm in my opinion then and nothing unethical.

They're a business, you can still say no and you didn't so no issues.

I didn’t say it was an issue.

I asked if that practice was a no no or not, it was said it was unethical so I clarified it happened to me. I didn’t blame any one for anything, I made a decision, it was £15-20 at most from what I remember, I’ve not lost sleep about it

 

[Jono777]

I didn’t say it was an issue.

I asked if that practice was a no no or not, it was said it was unethical so I clarified it happened to me. I didn’t blame any one for anything, I made a decision, it was £15-20 at most from what I remember, I’ve not lost sleep about it

Good to hear, then we shall call it a day on this discussion. Just be aware casinos (well some) will do simply ANYTHING to get business, ethical, unethical or open to debate

 

[nutnut]

Love the side tracking who cares if he lied about getting 1 2 3 or 500 e-mails a day off leovegas. You are just delfecting from the actual issue.

He was able to use someone elses card and lose 20k without verification. How hard is it to understand how wrong this is on a massive scale?

 

[Playford7]

Love the side tracking who cares if he lied about getting 1 2 3 or 500 e-mails a day off leovegas. You are just delfecting from the actual issue.

He was able to use someone elses card and lose 20k without verification. How hard is it to understand how wrong this is on a massive scale?

Totally. But doesn’t some self restraint come into play here?..
I’m no pro casino guy, but they are a business and entitled to protect it.
They must get dozens of cases like this.
Everyone knows what they are doing when they click ‘deposit’ addiction or no addiction.
It’s personal choice

 

[Scott1baird]

Four bonus emails a day? Something does not seem right here. That sounds like bullshit to me - I am a member of LeoVegas and I rarely receive any emails. So either the player has been individually targeted by the casino (doubtful), or is being targeted by an affiliate (highly unlikely), or the player is lying (probably), or the Guardian is slanting the news with exaggerations or unconfirmed "facts". (likely).

Seriously, does anyone here receive four emails a day from a UK based casino?

I get at least two promos by mail a day.

 

[nutnut]

Totally. But doesn’t some self restraint come into play here?..
I’m no pro casino guy, but they are a business and entitled to protect it.
They must get dozens of cases like this.
Everyone knows what they are doing when they click ‘deposit’ addiction or no addiction.
It’s personal choice

My issue is if he had withdrew 20k off £100 deposit they would have noticed he wasn't using his own card and kept all the winnings. Yet they don't give two flying fucks him losing the same amount until it gets to certain amount in which they do then check, by then the player has lost thousands of pounds of someone elses money.

Humans are fecking morons, so I agree with you to a point, but the casino runs a business and any business has to do it properly and these casinos are daily allowing players to lose money without a care in the world but soon as you hit withdraw they are all over you like a rash wanting verification.

Verification should be from the moment you open a account.

 

[ChopleyIOM]

But doesn’t some self restraint come into play here?..
Everyone knows what they are doing when they click ‘deposit’ addiction or no addiction.
It’s personal choice

That's really not how addiction works, and that's speaking as someone who's been there, to the absolute depths of darkness and despair.

It's precisely why casinos need to be looking out for stuff like this, and as nutnut correctly notes above, here we have an addict who was able to deposit £20K using someone else's card, whilst already having had his account suspended from the group, but still being sent marketing by other casinos in the group.

That's the real issue here, everything else is smoke, mirrors, and deflection.

 

[mack341]

Is it morally right the casino get to keep the stolen money? no actual tangible goods have passed hands, and as it's a case of theft/fraud would they have to return the money to the rightful owner? effectively at that point the casino have been defrauded...

 

[Luckyscouser45]

It does sound unrealistic yes Brian, you have to admit though that there are MANY negative reports on this group at the moment, they/we can’t all be liars, cheats, frauds etc like some people are made out to be.

Not only that but they have UKGC history

I recieve at least 3-4 emails a day from royal panda/jack Davies customer service manager trying to get me to deposit and promising bonuses

 

[Playford7]

My issue is if he had withdrew 20k off £100 deposit they would have noticed he wasn't using his own card and kept all the winnings. Yet they don't give two flying fucks him losing the same amount until it gets to certain amount in which they do then check, by then the player has lost thousands of pounds of someone elses money.

Humans are fecking morons, so I agree with you to a point, but the casino runs a business and any business has to do it properly and these casinos are daily allowing players to lose money without a care in the world but soon as you hit withdraw they are all over you like a rash wanting verification.

Verification should be from the moment you open a account.

I agree certain casinos (Maltese) based ones are usually terrible.
Still a personal choice should come into play at some point.
I also don’t believe gambling as a addiction, more a personal choice.

 

[Playford7]

That's really not how addiction works, and that's speaking as someone who's been there, to the absolute depths of darkness and despair.

It's precisely why casinos need to be looking out for stuff like this, and as nutnut correctly notes above, here we have an addict who was able to deposit £20K using someone else's card, whilst already having had his account suspended from the group, but still being sent marketing by other casinos in the group.

That's the real issue here, everything else is smoke, mirrors, and deflection.

Don’t believe for a second gambling is a addiction.
It’s a choice

 

[ChopleyIOM]

Don’t believe for a second gambling is a addiction.
It’s a choice

You may also believe that the moon is made of cheese, but that doesn't make it so.

 

[Playford7]

You may also believe that the moon is made of cheese, but that doesn't make it so.

Likewise.

 

[brianmon]

Here's the screen to add a new card at 21

There's a warning that the card must be in your name, and you have to type in the name on the card.

So what name did this person use?

If he used his mother's name (the name which was actually on the card) why would 21's system allow a card to be registered under a different name to the name the casino account is in?

If he used his own name then I'm pretty sure that visa (or whoever) would block the transaction, since the name sent from 21, wouldn't match up with the long number, expiry and CVV code.
I know I once had a transaction refused by Visa, when I'd accidentally made a typo with my name.

So, I'd say it's down to 21, for not cross referencing the declared 'name on the card' against the name the casino account is in. Which basically allows ANY card with ANY name on, to be used to deposit

 

[TravellingRecluse]

Here's the screen to add a new card at 21
View attachment 107394
There's a warning that the card must be in your name, and you have to type in the name on the card.

So what name did this person use?

If he used his mother's name (the name which was actually on the card) why would 21's system allow a card to be registered under a different name to the name the casino account is in?

If he used his own name then I'm pretty sure that visa (or whoever) would block the transaction, since the name sent from 21, wouldn't match up with the long number, expiry and CVV code.
I know I once had a transaction refused by Visa, when I'd accidentally made a typo with my name.

So, I'd say it's down to 21, for not cross referencing the declared 'name on the card' against the name the casino account is in. Which basically allows ANY card with ANY name on, to be used to deposit

This will depend on the payment processor used. Some of the systems don’t check name, expiry, postcode and CVC only.

That’s what the name and address check is for through Barclaycard Authorisations or AmEx pre/authorisation.

 

[mack341]

I think gambling obviously is a choice at first but due to it's mood altering ability it can quickly become an addiction, to varying degrees and according to your own psychological makeup/ balance of chemicals in your brain. Once you gamble for a while it's hard to totally give up.

I guess the word 'addiction' might feel like the wrong term to some as it does have a strong connection to things like heroin addiction, I probably wouldn't class it in the same category re the physical or psychological affects, you can't for example kill yourself from an overdose, you can atm bankrupt yourself though, which then can lead to suicide.

just took the following from the ASAM website [american society for addiction medicine]

Addiction is characterized by:

1. Inability to consistently Abstain;
2. Impairment in Behavioral control;
3. Craving; or increased “hunger” for drugs or rewarding experiences;
4. Diminished recognition of significant problems with one’s behaviors and interpersonal relationships; and
5. A dysfunctional Emotional response.

I think the term pathological gambling is sometimes used along with compulsive gambling.