LeoVegas under UKGC investigation

ChopleyIOM

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The online casino goaded addict to gamble away £20,000 on sister site

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I totally agree with the below, the sooner pre-verfication comes in, the better IMO.

This guy had already had his account suspended at LeoVegas, but was bombarded with marketing for sister casinos, and eventually opened an account at 21.co.uk, and lost £20K using his mother's debit card before ID verification was asked for, at which point it was discovered the card wasn't his own.

Labour’s deputy leader, Tom Watson, who is pushing for tighter controls on online gambling, said: “It makes no sense for gambling companies to be doing ID and affordability checks after gamblers have lost huge sums, rather than before they’ve placed the bets.

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Jono777

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IMO this is a really hard situation to take control of, they HAVE to get 'whatever they decide' spot on.

  • Yes, RG and problem gambling needs addressing, controlling, monitoring etc etc
  • However, regular, seasoned, time served players who played for years without problem and are (more or less) in control do not need penalising or constantly pestered with unreasonable requests.
Difficult one!
 

goatwack

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Not quite on on the level above, but pre-verification or 'mid-verification', these companies will happily let you carry on depositing.

I was asked a fairly routine, standard re-verification request at LeoVegas myself recently. Yet that in itself didn't prevent me from making deposits from that card to fund my session there! :D

I feel I could have splurged £1000s prior to being verified, yet had I gone to withdraw, they could have had me over a barrel :eek2:

So one hopes that these eventual 'investigations' by the UKGC delve deeper than just first-time customers, but encompass the whole array of shady tricks casinos employ - at all times
 

ChopleyIOM

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IMO this is a really hard situation to take control of, they HAVE to get 'whatever they decide' spot on.

  • Yes, RG and problem gambling needs addressing, controlling, monitoring etc etc
  • However, regular, seasoned, time served players who played for years without problem and are (more or less) in control do not need penalising or constantly pestered with unreasonable requests.
Difficult one!

But if they'd verified the deposit method before the guy, y'know, lost TWENTY THOUSAND POUNDS using his mother's debit card, the whole thing would have been avoided.

This is why pre-verification can't come soon enough IMO.

LeoVegas were happy to take my deposits with no verification whatsoever, as soon as I make a decent withdrawal it's, 'Ahhhh yes we need to verify your account for your own safety and security, send us your docs'.

It's so obviously arse about face that a four year old could work it out.
 

TravellingRecluse

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21 in the spot light. Interesting as I have gripe with them at the moment also as some of you will know.

They never even asked me for ID even when deciding that my GamStop and account information didn’t match.

This thread however is far more serious than mine. 20 grand, wow, how did they not verify that
 

colinsunderland

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I genunely hope LV have their license suspended for this, both licenses, LV and the one used for 21 etc. It's repeat offending, so there is no excuse to allow them to continue. The amount of threads on here alone show they are attempting to circumvent RG procedures and that should be enough to get the UKGC to stop it.


21 in the spot light. Interesting as I have gripe with them at the moment also as some of you will know.

They never even asked me for ID even when deciding that my GamStop and account information didn’t match.

This thread however is far more serious than mine. 20 grand, wow, how did they not verify that

I would be emailing the UKGC asking why they are investigating that complaint but not yours, when they are similar, would they like you to contact the Guardian with your story as it's clear they will start an investigation then!
 

TravellingRecluse

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I genunely hope LV have their license suspended for this, both licenses, LV and the one used for 21 etc. It's repeat offending, so there is no excuse to allow them to continue. The amount of threads on here alone show they are attempting to circumvent RG procedures and that should be enough to get the UKGC to stop it.




I would be emailing the UKGC asking why they are investigating that complaint but not yours, when they are similar, would they like you to contact the Guardian with your story as it's clear they will start an investigation then!

They are/will investigate it, they asked me to provide all of the specified information which is why I asked 21 for the SAR and copies of the GS response at registration and log in etc but they have said they don’t have them!

Let’s see what the Head of Operations comes back to me with, by tomorrow he said, we shall see.
 

Casinomeister

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Four bonus emails a day? Something does not seem right here. That sounds like bullshit to me - I am a member of LeoVegas and I rarely receive any emails. So either the player has been individually targeted by the casino (doubtful), or is being targeted by an affiliate (highly unlikely), or the player is lying (probably), or the Guardian is slanting the news with exaggerations or unconfirmed "facts". (likely).

Seriously, does anyone here receive four emails a day from a UK based casino?
 

TravellingRecluse

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Four bonus emails a day? Something does not seem right here. That sounds like bullshit to me - I am a member of LeoVegas and I rarely receive any emails. So either the player has been individually targeted by the casino (doubtful), or is being targeted by an affiliate (highly unlikely), or the player is lying (probably), or the Guardian is slanting the news with exaggerations or unconfirmed "facts". (likely).

Seriously, does anyone here receive four emails a day from a UK based casino?


It does sound unrealistic yes Brian, you have to admit though that there are MANY negative reports on this group at the moment, they/we can’t all be liars, cheats, frauds etc like some people are made out to be.

Not only that but they have UKGC history
 

colinsunderland

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Four bonus emails a day? Something does not seem right here. That sounds like bullshit to me - I am a member of LeoVegas and I rarely receive any emails. So either the player has been individually targeted by the casino (doubtful), or is being targeted by an affiliate (highly unlikely), or the player is lying (probably), or the Guardian is slanting the news with exaggerations or unconfirmed "facts". (likely).

Seriously, does anyone here receive four emails a day from a UK based casino?

Pink casino is the only casino I have actually opted out of marketing emails from because of the bulk they were sending. I have had 2-3 a day, every day for a week in the past.
BetUK I will regularly get 2 emails the same in the space of an hour.
LeoVegas directly, I get hardly anything.
 

TravellingRecluse

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Pink casino is the only casino I have actually opted out of marketing emails from because of the bulk they were sending. I have had 2-3 a day, every day for a week in the past.
BetUK I will regularly get 2 emails the same in the space of an hour.
LeoVegas directly, I get hardly anything.

Yeah Pink, used to be heavy on the emails. I still have some in my junk folder etc from years ago.

If it’s relevant then fine but sending me s high roller deposit offer match when I max go in for 300 a month is not really properly tailored to the recipient
 

paul7388

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I can get four a day from William Hill as Well as a couple of texts.

But normally that's a couple for sports and one for vegas and one for games etc.
 

Casinomeister

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Repeat affiliate spam, yes
From any casino, gen max 1 a day
If a casino has a UKGC license, and as an affiliate you send ANY emails out with their offers, you are jeopardizing your affy account. Some affiliate programs threaten to fine you up to EU50K for this. That is why affiliate spam is highly unlikely.
 

colinsunderland

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Another UK based one I get a lot from, although they do tend to be ok, is Sky

In one day I can get

Football boosts
Horse Racing Boosts
Sky Vegas offer
Sky Casino offer
Sky Bingo offer (not as often as the others)
 

colinsunderland

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If a casino has a UKGC license, and as an affiliate you send ANY emails out with their offers, you are jeopardizing your affy account. Some affiliate programs threaten to fine you up to EU50K for this. That is why affiliate spam is highly unlikely.

Depending on the group, you can still get a lot of spam, jumpman gaming don't give a shit and I can get 5-6 a day from their spammy affiliates, jumpman don't give a shit, they won't even reply to the ASA!
 

dionysus

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If a casino has a UKGC license, and as an affiliate you send ANY emails out with their offers, you are jeopardizing your affy account. Some affiliate programs threaten to fine you up to EU50K for this. That is why affiliate spam is highly unlikely.
i get aff spam but I'll generally report it to a rep here and they stop

edit to add - i cant pull up any examples as I block the senders
 

Jono777

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But if they'd verified the deposit method before the guy, y'know, lost TWENTY THOUSAND POUNDS using his mother's debit card, the whole thing would have been avoided.

This is why pre-verification can't come soon enough IMO.

Pre verification, no argument there, my earlier post was more in reference to the other "must happens" the UKGC and other governing bodies are introducing almost daily. What we are witnessing now seems to be a "Left hand does not know what the right hand is doing" scenario. They difficulties I speak of are more a case of them getting their house in order before making demands. When those demands do arrive they are then more realistic and doable for Mr. General in control player.

Four bonus emails a day? Something does not seem right here. That sounds like bullshit to me - I am a member of LeoVegas and I rarely receive any emails. So either the player has been individually targeted by the casino (doubtful), or is being targeted by an affiliate (highly unlikely), or the player is lying (probably), or the Guardian is slanting the news with exaggerations or unconfirmed "facts". (likely).

Seriously, does anyone here receive four emails a day from a UK based casino?

Possibly not entire BS but certainly exaggerated, I am getting regular mails (maybe 1-2) pretty much every day from the LV "takeover sites" (previously IPS?) Bet UK is one and IIRC received about ten last week alone, can't be 100% as I 'tick' and delete without reading them but around this figure for sure. Just checked deleted items as I posted and they are indeed direct from the casino and not affiliates also.
 

Roedgaard72

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I rarely get mails from Leo and I am almost level 50. When affiliates spammed customers last year, Leo took it very serious and investigated it, ending with taking ads down and stopping collab with the affiliates.
 

Casinomeister

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As a player, when signing up you have the option to not receive any promotional emails. And most casinos have this option unchecked so that you DON'T receive any emails by default.

In my opinion, if you are receiving ANY emails from the casino, it is your own damn fault - you didn't opt out. This is one issue I have with these Guardian articles. Recently, they have no apparent experience with the online gaming industry but only as cyber ambulance chaser of sorts.

This is not objective balanced reporting in my opinion but tabloid material.
 

Jono777

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Thing in my case is I closed my Bet UK account a long. long while back (well before all this SE lark) told them no reason (they did not ask) and all went quiet.

Its only recently the bombardment began (does not bother me in the slightest as I simply highlight and delete them) around the same time LV took over, guessing as I wasn't showing as 'SE' they felt it ok to email me?

I do also recall (quite likely well before take over) being sent an email offering 50 ND FS if I reopened my account, wonder what governing bodies would make of that!
 

goatwack

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Pink casino I find very sexist, in its gender stereotyping "Come on ladies, let's play!" adverts. Sick filth should be banned

*I have cashed out a couple of free chips there. Great casino :thumbsup:
 
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Nik

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The online casino goaded addict to gamble away £20,000 on sister site

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I totally agree with the below, the sooner pre-verfication comes in, the better IMO.

This guy had already had his account suspended at LeoVegas, but was bombarded with marketing for sister casinos, and eventually opened an account at 21.co.uk, and lost £20K using his mother's debit card before ID verification was asked for, at which point it was discovered the card wasn't his own.

Labour’s deputy leader, Tom Watson, who is pushing for tighter controls on online gambling, said: “It makes no sense for gambling companies to be doing ID and affordability checks after gamblers have lost huge sums, rather than before they’ve placed the bets.

View attachment 107390

I don’t think pre-verification would stop you using someone else’s debit card or another payment method.

There is probably a bit more to this story. Some casinos block your payment method once self-excluded and if you still succeed to create another account with sister site this payment method won’t work , but let’s say you try for example your moms debit card - payment will be processed without a problem.

This well might be the case here ....
 

dunover

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As a player, when signing up you have the option to not receive any promotional emails. And most casinos have this option unchecked so that you DON'T receive any emails by default.

In my opinion, if you are receiving ANY emails from the casino, it is your own damn fault - you didn't opt out. This is one issue I have with these Guardian articles. Recently, they have no apparent experience with the online gaming industry but only as cyber ambulance chaser of sorts.

This is not objective balanced reporting in my opinion but tabloid material.


Yep. Who gets 4 e-mails a day, aside from illegal spammers.

Now the issue here would seem to be that the player didn't SE which would have led to a stop on marketing e-mails. It seems the accounts were shut individually by LV judging by the thin reporting typical of the Gradunia. That said, if a casino closes accounts themselves without the player SE'ing I think it should trigger a ban on communications the same as an SE would.

IF this was affiliate offers, then are affiliates who may be legitimately sending mails to their own subscribers, aware of any of those e-mails now belonging to an SE player? Nope.

Or is a case of the arse not knowing what the elbow is doing under the same license, i.e. a SE/banned player at one property wasn't registering at other properties?

The truth is that we don't know as the guff this paper tends to spew out is never questioned by people in the know like us lot here, and is taken at face value by those not knowledgeable regarding the intricacies of online casino business. The headline is more important than the minutiae of the facts.

The fact is the thieving fool stole his ma's money and at the time pre-verification, as now, wasn't a requirement. Obviously anti-gambling gets more sympathy than the victim of the crime here which I find bizarre.
 
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