Baptism by Fire - success Leovegas is giving it a shot

[brianmon]

Brilliant CS

I had a problem tonight with TSII. It locked up on the wildstorm feature, and wouldn't reload the game. Although when the CS agent logged into my account, it loaded ok. After an hour or so of trying everything possible. we eventually cleared it by the CS agent taking a spin for me, therefore clearing the result of the wildstorm.

Great site, and brilliant CS agent Timmi.

I can't see any reason why they shouldn't get accredited, although I don't play there much. because I don't like the way the WR of the bonuses work (not that there are many bonuses offered)

 

[thebigs]

I had a problem tonight with TSII. It locked up on the wildstorm feature, and wouldn't reload the game. Although when the CS agent logged into my account, it loaded ok. After an hour or so of trying everything possible. we eventually cleared it by the CS agent taking a spin for me, therefore clearing the result of the wildstorm.

Great site, and brilliant CS agent Timmi.

I can't see any reason why they shouldn't get accredited, although I don't play there much. because I don't like the way the WR of the bonuses work (not that there are many bonuses offered)

Thanks for the post Brianmon as this was the same problem i had all day yesterday and only after reading your problem i went back to CS and they did a spin for me.It worked but within about 10 spins same problem and had to clear it again through CS. Can't fault the CS though as they truly are excellent.

 

[MrWolf]

Thumbs up from me!

I've only been playing here a short while but touch wood everything's gone without a hitch. After providing documentation, I've had really quick withdrawals which is fantastic - how many places keep your withdrawal pending for ages? I never play with bonuses (I'm a VP player and just don't have the patience when the game counts for something like 5% of WR) so can't comment on how good they are. But overall a solid, trustworthy casino who I'd recommend.

 

[carlisleboy]

No problems for me so far (just wish I'd cashed out when I was £200 up, instead of when I broke even lol).

Provided docs and verified within a few hours.

Haven't got my winnings back to my card, but as standard will take 2 - 5 days.

My only request, would be to accept Paypal as a deposit method, if possible.

 

[Olle LeoVegas]

No problems for me so far (just wish I'd cashed out when I was £200 up, instead of when I broke even lol).

Provided docs and verified within a few hours.

Haven't got my winnings back to my card, but as standard will take 2 - 5 days.

My only request, would be to accept Paypal as a deposit method, if possible.

Hi mate!

Glad to hear you're enjoying your LeoVegas experience.

I shall check with out Head of Payments if there are any plans on
including PayPal as a payment option.

Regards,

Olle

Edit: Checked with Head of Payments who confirms we're actually looking into getting PayPal.

 

[carlisleboy]

Thanks very much for getting back so quickly.

Paypal makes it easier for us in the UK, because it's generally free to deposit and withdraw money and sometimes payments with debit card can be blocked when trying to deposit.

Also paying from your Paypal balance, saves having bank statements with gambling transactions all over them.

 

[carlisleboy]

Just to say winnings in bank account today. So a thumbs up from me.

 

[Dinahnana]

Made my third deposit today. I made a small cashout paid to my Neteller account within 30mins. The live support there at Leo Vegas is excellent. This casino gets a big thumbs up from me

 

[Olle LeoVegas]

Digging the love lately guys. We really appreciate it!

 

[Dinahnana]

Digging the love lately guys. We really appreciate it!

You guys deserve it. The only suggestion I have is please make the live chat box bigger. I can barely see the text I told the CS and he said he would run it by technical. Way to go to take care of your players

 

[MrWolf]

I agree

Digging the love lately guys. We really appreciate it!

Praise where praise is due. Speedy payouts are an important factor for me so it's great when an online casino doesn't leave a cash in pending for days on end. Imagine that happening in Vegas!
"Can I cash in these chips please?"
"Yes, leave them here and come back after the weekend to collect your cash!" -

 

[carlisleboy]

Praise where praise is due. Speedy payouts are an important factor for me so it's great when an online casino doesn't leave a cash in pending for days on end. Imagine that happening in Vegas!
"Can I cash in these chips please?"
"Yes, leave them here and come back after the weekend to collect your cash!" -

Correct, so many casinos out their who pay into your bank account within a day or so, why play where it's a 48 hour period before they even consider processing it, then it's another 3 days or more before it hits your bank account.

 

[datch]

A few minutes ago my phone rang and I was informed that I won an iPad mini at LeoVegas.
.....

I will post here when I receive the win.

greetz

Sorry for the delay,


I received the iPad a few days ago.

Thanks again, it was (and still is) a nice surprise


greetz

 

[michielm1]

made 1st dep, got only 100% bonus instead of 200%... appearently the dutch are germans now and since its not stated clearly upon registration, i think thats a flaw.
there seems to be a list in bonusterms and we arent on it. probably spend too much money.
i think its B.S. that i dont see this easier be4 or during registration.
blew through my dep in no time, low rtp on gonzo starburst and piggy riches... very low.

i dont know if im gonna play more, i must think about it

support was understandable and good, but any issues couldnt be resolved as of yet

 

[Olle LeoVegas]

made 1st dep, got only 100% bonus instead of 200%... appearently the dutch are germans now and since its not stated clearly upon registration, i think thats a flaw.
there seems to be a list in bonusterms and we arent on it. probably spend too much money.
i think its B.S. that i dont see this easier be4 or during registration.
blew through my dep in no time, low rtp on gonzo starburst and piggy riches... very low.

i dont know if im gonna play more, i must think about it

support was understandable and good, but any issues couldnt be resolved as of yet

Hi mate,

Unfortunately it's due to regulations in the Netherlands I'm afraid. Again, we don't want
to step on any toes that could impede our chances of getting our license in Holland
later, therefore we can't offer Dutch as a language on our site or bonuses.

However we do try to accommodate a 100% bonus for our Dutch players to not
leave you guys empty handed. Also, in all fairness I'd also like to remind you that
you can always withdraw your own money from the casino even though you have
a bonus on your account. So, if you would change your mind, you're welcome to
take that money out.

In a perfect World I'd again like to offer all players an opportunity to play at LeoVegas.com.

Regards,

Olle D

 

[Olle LeoVegas]

IGT Games

Hi all,

Just wanted to say that we will also launch some IGT games this week!

Regards,

Olle D

 

[Azzurri]

made 1st dep, got only 100% bonus instead of 200%... appearently the dutch are germans now and since its not stated clearly upon registration, i think thats a flaw.
there seems to be a list in bonusterms and we arent on it. probably spend too much money.
i think its B.S. that i dont see this easier be4 or during registration.
blew through my dep in no time, low rtp on gonzo starburst and piggy riches... very low.

i dont know if im gonna play more, i must think about it

support was understandable and good, but any issues couldnt be resolved as of yet

Funny how experiences can differ, as I've had the total opposite experience, and currently rate LV my number one site.

I currently can't stop winning on the site, and that includes Microgaming slots which have been very unkind to me at other sites.

I made my first withdrawal on a Friday night, and it was back in my account via VISA on the Saturday. This has never been achieved at any other site I play at, as I've always had to wait until Monday or Tuesday. Amazingly fast for a bank account transfer.

Excellent selection of games via pc and importantly for me, on mobile. No technical issues at all, and slots all seem to run very generously from my experience.

There is a lack of bonuses for Australian players, but Olle explained that this is because they're yet to build a strong base of Australian players due to being a new region. This doesn't bother me that much as I prefer straight deposits, but to Olle's credit, he advised me that he is always willing to credit a bonus if asked personally. Obviously this would be within reason, but their bonus terms are good, with standard wr, no max cash out, and withdrawable winnings at any time.

But the best part of LV for me so far, is the rep Olle's personalised service thus far. Honestly, you all know how critical I can be, but Olle is seriously in the same class as Ben @guts, Igor @betat, and Paul @bgo.

There has been no request to hard for Olle, and he has gone out of his way for me to make my experience always enjoyable. Whilst the CS is always friendly, they are restricted, so I advise all players to contact Olle if they find CS has been unable to help. Olle will fix any issues, and he really is all about making the customer feel special, and ensuring their LV experience is enjoyable, and long term.

I'm seriously considering never playing anywhere else again, and at the very least, I'll be a long term loyal customer here, that's how impressed I've been.

Give them a chance, and if you have an issue, give Olle a chance to help. You won't be disappointed imo.

 

[Olle LeoVegas]

Funny how experiences can differ, as I've had the total opposite experience, and currently rate LV my number one site.

I currently can't stop winning on the site, and that includes Microgaming slots which have been very unkind to me at other sites.

I made my first withdrawal on a Friday night, and it was back in my account via VISA on the Saturday. This has never been achieved at any other site I play at, as I've always had to wait until Monday or Tuesday. Amazingly fast for a bank account transfer.

Excellent selection of games via pc and importantly for me, on mobile. No technical issues at all, and slots all seem to run very generously from my experience.

There is a lack of bonuses for Australian players, but Olle explained that this is because they're yet to build a strong base of Australian players due to being a new region. This doesn't bother me that much as I prefer straight deposits, but to Olle's credit, he advised me that he is always willing to credit a bonus if asked personally. Obviously this would be within reason, but their bonus terms are good, with standard wr, no max cash out, and withdrawable winnings at any time.

But the best part of LV for me so far, is the rep Olle's personalised service thus far. Honestly, you all know how critical I can be, but Olle is seriously in the same class as Ben @guts, Igor @betat, and Paul @bgo.

There has been no request to hard for Olle, and he has gone out of his way for me to make my experience always enjoyable. Whilst the CS is always friendly, they are restricted, so I advise all players to contact Olle if they find CS has been unable to help. Olle will fix any issues, and he really is all about making the customer feel special, and ensuring their LV experience is enjoyable, and long term.

I'm seriously considering never playing anywhere else again, and at the very least, I'll be a long term loyal customer here, that's how impressed I've been.

Give them a chance, and if you have an issue, give Olle a chance to help. You won't be disappointed imo.

Hi mate,

Really appreciate the kind words, it means a lot. I'm here to serve you players and listen to what you have to say. Though
you we've got the opportunity to better ourself and keep the existing aspects of the casino that you enjoy.

Anything I can do to help you guys, just let me know!

Regards,

Olle

 

[Olle LeoVegas]

IGT Games

Hi all, (and especially all IGT fans)

I'm pleased to announce that we now have the following
IGT games available at LeoVegas.

- Kitty Glitter
- Cats
- Da Vinci Diamonds
- Cleopatra
- Golden Goddess

More to come!

Regards,

Olle

 

[Josh66]

Bonus Issue - No support reply

I am de-lurking for this one as I am really hacked off.

I was about to play at my usual 32 Red and Guts the other night but checked in here and saw Leo Vegas was getting good reviews plus there was a 200% bonus. Nice I thought so I joined. I didn't deposit though. Next day I had a text saying that they had tried to phone me and would try again later. No doubt to entice me to deposit.

That night I deposited £50, expecting the bonus to take it up to £150 but all I got was it taken up to £100.

I used the contact section (not live, just a contact form) and it said that they would contact me shortly. I played my £100 and lost out. No big deal but I want my other £50 as advertised and I would alo like a response but after 12 hours NEITHER.

So, I used the contact form again and then I rang the phone number - this is now at the point where I am nearly at 24 hours since my deposit. The telephone service said I was in a queue. It then started ringing and ringing - no answer.

So, some of you guys may have had good service but my experience has been really poor. I gamble a lot - I love it but I bloody despise bad service.

 

[Josh66]

So after 24 hours, LeoVegas get back to me:-

Thank you for your email.

The reason why you received a £50 bonus on your £50 deposit, is that the maximum bonus for the first deposit is £50. You will also get deposit bonus on your next 3 deposits. You can read more under Bonus -

You do not have permission to view link Log in or register now.

Please don't hesitate to contact us if you have any further questions.

Have a good night!

Best regards
Mari-Anne
Leo Vegas, Customer Support

WTF is the point on a max of 50 on a 200% bonus - especially a first one? Seriously crap - can't believe I got caught out or I would never have deposited with them.

 

[Olle LeoVegas]

I am de-lurking for this one as I am really hacked off.

I was about to play at my usual 32 Red and Guts the other night but checked in here and saw Leo Vegas was getting good reviews plus there was a 200% bonus. Nice I thought so I joined. I didn't deposit though. Next day I had a text saying that they had tried to phone me and would try again later. No doubt to entice me to deposit.

That night I deposited £50, expecting the bonus to take it up to £150 but all I got was it taken up to £100.

I used the contact section (not live, just a contact form) and it said that they would contact me shortly. I played my £100 and lost out. No big deal but I want my other £50 as advertised and I would alo like a response but after 12 hours NEITHER.

So, I used the contact form again and then I rang the phone number - this is now at the point where I am nearly at 24 hours since my deposit. The telephone service said I was in a queue. It then started ringing and ringing - no answer.

So, some of you guys may have had good service but my experience has been really poor. I gamble a lot - I love it but I bloody despise bad service.

Hi mate,

I'm terribly sorry you had a bad experience in terms of the service at LeoVegas. I
will look in to this personally.

In terms of the bonus, it's 200% up to 50 AUD/GBP/EUR. Which means that you'll get the maximum amount of bonus
when depositing 25 AUD/GBP/EUR. Since your deposit was of 50 AUD/GBP/EUR, you got the maximum bonus available.

Just let me know if you have any questions mate.

Regards,

Olle

 

[Olle LeoVegas]

So after 24 hours, LeoVegas get back to me:-

Thank you for your email.

The reason why you received a £50 bonus on your £50 deposit, is that the maximum bonus for the first deposit is £50. You will also get deposit bonus on your next 3 deposits. You can read more under Bonus -

You do not have permission to view link Log in or register now.

Please don't hesitate to contact us if you have any further questions.

Have a good night!

Best regards
Mari-Anne
Leo Vegas, Customer Support

WTF is the point on a max of 50 on a 200% bonus - especially a first one? Seriously crap - can't believe I got caught out or I would never have deposited with them.

Hi Josh,

Sorry I didn't see this post.

I can see your point mate, the bonus amount is quite low. But with this being said, you're also scooping 200 free spins at the same time.
Which means you can claim 200 free spins and 200% bonus on a deposit of 10 GBP, or max out the bonus with a 25 GBP deposit.

To me personally, there's value in that offer, but I might be biased. Nevertheless there are three other welcome bonuses to claim
which is totaling 650 GBP. Now, if that's not of interest, I'd be more than welcome to sort you out with a high roller bonus if that would be
of interest.

I'd like to make up for the slow reply for the customer support, so, shoot me a PM mate.

Regards,

Olle

 

[Olle LeoVegas]

So after 24 hours, LeoVegas get back to me:-

Thank you for your email.

The reason why you received a £50 bonus on your £50 deposit, is that the maximum bonus for the first deposit is £50. You will also get deposit bonus on your next 3 deposits. You can read more under Bonus -

You do not have permission to view link Log in or register now.

Please don't hesitate to contact us if you have any further questions.

Have a good night!

Best regards
Mari-Anne
Leo Vegas, Customer Support

WTF is the point on a max of 50 on a 200% bonus - especially a first one? Seriously crap - can't believe I got caught out or I would never have deposited with them.

Hi Josh,

I took this up with our customer service department and according to them you sent an email at 1.15 and got a reply at 2.05 (that's in reference to the email you posted here). There was also another email sent 21.43, in regards to us no replying which was replied to one minute later by us.

Could it be that the email was stuck in your spam box or anything? If you could lead me in the right direction what mail you didn't get a reply on for 24 hours, I'd be happy to investigate this further.

Not that I don't believe you, but this is what it looks like from our end.

Regards,

Olle

 

[Lincolnuk]

Hi Josh,

Sorry I didn't see this post.

I can see your point mate, the bonus amount is quite low. But with this being said, you're also scooping 200 free spins at the same time.
Which means you can claim 200 free spins and 200% bonus on a deposit of 10 GBP, or max out the bonus with a 25 GBP deposit.

To me personally, there's value in that offer, but I might be biased. Nevertheless there are three other welcome bonuses to claim
which is totaling 650 GBP. Now, if that's not of interest, I'd be more than welcome to sort you out with a high roller bonus if that would be
of interest.

I'd like to make up for the slow reply for the customer support, so, shoot me a PM mate.

Regards,

Olle

I have to agree that the offer does have value.

I did 25 to get 50. over the time the free spins win total was 51 pound. So in terms of that it made the offer 400% on the 25 deposited

 

[Josh66]

Well the offer has little value to me. @00% is great but capped at £50 makes it worthless - this should clearly be noted underneath the big splash on their first page - I call it pretty deceitful.

Also, 200 spins sounds great but 10penny spins do not excite me - plus they are set at 20 each day so you have to keep coming back - nothing more than a ploy to entice you to deposit.

Guts has it right in my opinion. Very little fuss, pay out very quickly usuallywithin hours with the occasional excellent bonuses and they don't hide behind devious tricks.

 

[Olle LeoVegas]

Well the offer has little value to me. @00% is great but capped at £50 makes it worthless - this should clearly be noted underneath the big splash on their first page - I call it pretty deceitful.

Also, 200 spins sounds great but 10penny spins do not excite me - plus they are set at 20 each day so you have to keep coming back - nothing more than a ploy to entice you to deposit.

Guts has it right in my opinion. Very little fuss, pay out very quickly usuallywithin hours with the occasional excellent bonuses and they don't hide behind devious tricks.

Hi mate,

Again, it's unfortunate that this offer is not suiting you, but as mentioned earlier I will gladly
tailor a bonus for your needs. I could for example offer you a 100% bonus to a very high amount,
maybe we can agree on something over a PM? If the free spins doesn't attract you maybe we can
make that as a money add-on, on your deposit bonus?

Also I think it's sad that you feel like we would hide behind devious tricks. Very unfortunate in my
opinion. With that being said I will take your feedback and see what I can do in order to make sure
we eliminate any potential misunderstandings and be very clear about exact what our bonuses entails.

Any questions you want answered, don't hesitate to let me know.

Regards,

Olle

 

[Josh66]

Olle - go and look at your front page - big 200% bonus splash. Sounds great! Put underneath that (up to £50) and it suddenly doesn't look so great but there is nothing there.

I probably won't be depositing again so there is no need for me to PM you.

Hi mate,

Again, it's unfortunate that this offer is not suiting you, but as mentioned earlier I will gladly
tailor a bonus for your needs. I could for example offer you a 100% bonus to a very high amount,
maybe we can agree on something over a PM? If the free spins doesn't attract you maybe we can
make that as a money add-on, on your deposit bonus?

Also I think it's sad that you feel like we would hide behind devious tricks. Very unfortunate in my
opinion. With that being said I will take your feedback and see what I can do in order to make sure
we eliminate any potential misunderstandings and be very clear about exact what our bonuses entails.

Any questions you want answered, don't hesitate to let me know.

Regards,

Olle

 

[Birdy84]

Feedback

I played here a few weeks back for the first time with the welcome offer, i really liked the fact that you could withdraw if you won on your cash balance although i didnt because i wanted to play more i had lots of play out of the money i had spent, the free spins were a nice finisher on a decent welcome bonus, there were no technical issues for me and support were good, i haven't noticed many rewards for returning customers but i may have missed this. I really enjoyed playing here and i would again in the future. Thanks

 

[Nate]

Thumbs up from me so far. Olle has been extremely helpful and very welcoming. Keep it up!

Nate

 

[Olle LeoVegas]

I played here a few weeks back for the first time with the welcome offer, i really liked the fact that you could withdraw if you won on your cash balance although i didnt because i wanted to play more i had lots of play out of the money i had spent, the free spins were a nice finisher on a decent welcome bonus, there were no technical issues for me and support were good, i haven't noticed many rewards for returning customers but i may have missed this. I really enjoyed playing here and i would again in the future. Thanks

Hi mate!

Glad you're enjoying the LeoVegas Experience. As for the rewards for returning customers
please make sure you have your account set to receive emails and SMS from us.

I'd like to point out to all or existing players that we will never send you any SMS or Email
if it doesn't have a bonus included. I call it our Offer Guarantee and it's a thank you from us,
for you taking part of the communication from us.

Anything you need Birdy84, you just let me know.

Regards,

Olle

 

[Olle LeoVegas]

Thumbs up from me so far. Olle has been extremely helpful and very welcoming. Keep it up!

Nate

Thanks Nate!

Anything you need mate, just say the word.

Regards,

Olle

 

[Birdy84]

Hi mate!

Glad you're enjoying the LeoVegas Experience. As for the rewards for returning customers
please make sure you have your account set to receive emails and SMS from us.

I'd like to point out to all or existing players that we will never send you any SMS or Email
if it doesn't have a bonus included. I call it our Offer Guarantee and it's a thank you from us,
for you taking part of the communication from us.

Anything you need Birdy84, you just let me know.

Regards,

Olle

Well i wouldn't mind winning the lottery but im guessing you don't have that kind of power, whats the situation with the vip level i didn't manage to find out much on that off the site? thanks regarding the promos i will check i have those settings on.

 

[Olle LeoVegas]

Well i wouldn't mind winning the lottery but im guessing you don't have that kind of power, whats the situation with the vip level i didn't manage to find out much on that off the site? thanks regarding the promos i will check i have those settings on.

Hi mate,

I wish...

The higher VIP level you have, the better promotional offers you'll receive. That's basically
a measure for our CRM segmentation where a high VIP indicates a loyal player. So in other
words, the higher VIP level you'll achieve, the more and higher bonuses you'll receive
per email and SMS.

Were also working on a loyalty program, but we're quite secretive about that as of yet. But
I can reveal that something's coming. It has been taking some time to develop, and the reason
for that is that we want it to have the same quality standard as the rest of LeoVegas. We're
very proud of our product and which that all aspects of the LeoVegas Experience has the same
level of standard.

Regards,

Olle

 

[Jd666]

Sent my payment seconds after I was verified today.
£460 payment from the result of some free spins they dropped into my account

 

[Jory]

The sign up offer seems good and since I can only make one small deposit this weekend, it's seems like the ideal site.

After registering I got 20 free spins on starburst. It paid some loose change so I loaded up dead or alive and this landed on the very first spin.

Imagine that wild was a scatter? It would have been one spin at this casino and 5 scatters on Dead or Alive....

I wonder if there is a max cashout on the free 20 spins as a dream hit could have become a nightmare.

 

[Azzurri]

Just an update on my experience since I first joined up.

Originally I was a huge fan of lv, and rightly so. As Australia was a new region launch there were no regular bonuses or offers, however Olle assured me of a personalised vip service so I was happy to forgo the lack of offers for this reason and become a regular player.

Not sure if I qualify as a high roller, but I'd say I'm a medium roller, and began giving lv the majority of my business, spending around $800-$1,000 per week.

First the positives. Excellent site lay out, great range of slots, fair play, fast cash outs, and great mobile selection.

Now the negatives. There aren't many, but for me it is a fairly important issue.

There is no weekend support for VIP's. It's kind of an issue, especially when you are happy to not receive regular bonuse offers under the arrangement that you'll still receive VIP service.

As most of us like to play on weekends, I found a few instances to be very frustrating when my VIP contacts were non responsive on weekends and live chat couldn't assist with VIP customer issues. Sometimes I would be lucky enough to get a response and that was great, but on other occasions I would have to wait 48+ hours for a response until Monday or Tuesday.

Unfortunately this isn't VIP service to me, so I returned to my usual sites. There's a lot to like about lv, but the inconsistent service for a 'VIP' customer can't justify the bulk of my weekly budget. Maybe once the Australian site is more established and regular bonuses are offered, I may return as a standard customer whereby cs can always help with any queries.

It's a shame as they had the potential to win my exclusive business, however personal issues aside, I would still recommend them, maybe just not to higher bracket 'VIP' Australian customers as the standard VIP level system within the site has absolutely no relevance and the 'personalized' service just isn't up to scratch unfortunately.

I still vote they pass the BOF for the mentioned positives.

Just my feedback.

 

[Leoantho]

Just singed up and managed to get a few nice wins from Leo. Whole experience at the moment is great especially their customer service, I had a few issues with withdrawing etc. and they were able to quickly solve all the problems without any hassle at all. I would like to see a better option of depositing such as Poli, since thats what i normally use and a bank transfer withdraw option. Besides that great overall and friendly customer service, will be back.

 

[The Dude]

So I'm guessing we are good to go for Accredited status. Any naysayers?

 

[Azzurri]

Worthy of accreditation, and they have my vote.

 

[syntynyt]

i was looking to sign up and give a try but i will pass for now...

Promotional bonuses, Competitions and Free spin offers are only available to users from Austria, Switzerland, Germany, Finland, Norway, United Kingdom, New Zealand, Australia and Sweden.

this could be improved. even if your generous bonuses are for these countries only, any active player should benefit from free spins and competitions, like Guts does despite im restricted from bonuses and im happy to get something back in a way or another(comp or FS).

 

[The Dude]

Here is their "review" and accred thread:
https://www.casinomeister.com/forums/threads/leovegas-accredited-casino.63370/