1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Baptism by Fire - success Leovegas is giving it a shot

Discussion in 'Online Casinos' started by Casinomeister, Apr 23, 2014.

Thread Status:
Not open for further replies.
    Apr 23, 2014
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    4 people like this.
  2. Apr 23, 2014
  3. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    This is good news. I will give them another shot:thumbsup: I played there once slots were terribly laggy but this was before Netent fixed it so I will try them again.:)
     
  4. Apr 23, 2014
  5. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Great site.
    Fast withdrawals (from what i remember, I've only managed to withdraw a couple of times)
    Good CS
    Excellent SUB (one of those you can make a withdrawal before meeting WR, as long as you haven't used any of the bonus funds).

    But..
    They could do with a few more MG games, They don't even have TSII for some reason!!
    There don't seem to be many Bonuses or promotions on offer, once you've taken the SUB
    The responsible gaming section is a little odd. you can only set limits on losses and wagering, NOT deposits
    They also have something called a VIP level, with a vague description of what it's all about. I'm at VIP 11. But i've no idea what it's 'worth' now or in the future if i get to a higher level. so consequently it isn't much of an incentive to play there more.
     
  6. Apr 23, 2014
  7. WolframBeta

    WolframBeta Banned User - multiple forum accounts - troll - no

    Occupation:
    none
    Location:
    US
    So sad to see a casino with "vegas" in their name but doesn't accept people from vegas (aka Americans) :(
     
  8. Apr 23, 2014
  9. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Had great experiences with them. And if you manage to cash out they are very fast.
     
  10. Apr 24, 2014
  11. JanineLeoVegas

    JanineLeoVegas Head of UK affiliates for LeoVegas

    Occupation:
    UK Affiliate Manager
    Location:
    London
    Hi Hausse222,

    Thanks for the positive feedback, i'm happy to hear you have had a positive experience with LeoVegas. We hope to see you at the casino again soon :)

    Regards
    LeoVegas


     
  12. Apr 24, 2014
  13. JanineLeoVegas

    JanineLeoVegas Head of UK affiliates for LeoVegas

    Occupation:
    UK Affiliate Manager
    Location:
    London
    Hi WolframBeta,

    Thanks for the feedback. We accept many territories, unfortunately USA is not yet one of them :). However opening up to the US is always a future possibility so we hope we can see you at the LeoVegas casino in the near further. Watch this space for updates :)

    Many thanks
    LeoVegas

     
  14. Apr 24, 2014
  15. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    heard some good news about them nice sub too but alas players from my country is not allowed to receive bonuses :(
     
  16. Apr 24, 2014
  17. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    IMO a good casino with fast payouts.

    The only negative here is the bonus system. I asked CS twice how the bonus system works. One time they said that there are 99 levels, another time that there are 35 levels and that they are changing the bonus system.
    But this was in December. Don`t know if they changed it, but never had a bonus offer from them, although I made some deposits after the WB.

    But all in all a good casino with a wide variety of games.
     
  18. Apr 24, 2014
  19. JanineLeoVegas

    JanineLeoVegas Head of UK affiliates for LeoVegas

    Occupation:
    UK Affiliate Manager
    Location:
    London
    Hi Brianmon,

    Thanks for the message. In terms of games, we had to remove the MG games due to some technical issues but we are working on getting these fixed and back up soon. We are also adding some other software providers to mix, including the popular IGT.

    In terms of the VIP levels, according to the levels you get better offers in the CRM send-outs, we're still working on our loyalty program which may take a little longer than expected, simply because we have certain LeoVegas standards that we always aim to achieve. We'd like to get this 100% right before we go live with anything.

    We don't want to implements something we're not happy with, although we understand the frustration for the players. This is a major development for us, and we will have something in place soon. We hope that this will make a big difference to you and other players, and hope to see you in the casino again soon.

    if you have any other questions/ suggestions please feel free to let me know. You can always email me at This email is not visible to you. also.

    Best regards
    LeoVegas

     
  20. Apr 24, 2014
  21. JanineLeoVegas

    JanineLeoVegas Head of UK affiliates for LeoVegas

    Occupation:
    UK Affiliate Manager
    Location:
    London
    Hi Gagamel,

    Thanks for the post. We are pleased you are happy with the casino overall. in terms of the loyalty program, we are still working on this to get it 100% up to scratch. In terms of levels, there are indeed 99. You get better offers depending on the level you reach. We will have something a little more concrete very soon, its definitely something we have taken on board and are working on :)

    Regards
    LeoVegas

     
  22. Apr 24, 2014
  23. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    just a quickie :) how about players that are not eligible for sign up bonus, will they still get monthly bonus offers or what ever else you have in store ? :)
    Just signed up yesterday, only to find out after deposit that im eligible for any sign up offers, but live chat still gave me 100%.
    just didnt make sense because if he could offer me 100% why not the 200% and the 200 free spins ? :)
     
  24. Apr 24, 2014
  25. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey there,

    nice! A new casino i haven't played ;-)

    I would like to know:

    1.) Do you guys offer pre-verification? If yes, what type of documents and where to send them
    2.) How long do cashouts (in average) take to E-Wallets (Skrill)?

    Thanks,
    Andre
     
  26. Apr 24, 2014
  27. JanineLeoVegas

    JanineLeoVegas Head of UK affiliates for LeoVegas

    Occupation:
    UK Affiliate Manager
    Location:
    London
    Hey The Viking,

    So it all depends which country the player is from. If the player resides in a country where the welcome offer is not available, the bonuses the receive will all depend on their level of play. If the player shows to be loyal, we are more than happy to offer tailored bonus offers for them. Our customer support team are always happy to help if you have any problems or feel like you deserve a bonus :)

    Many thanks
    LeoVegas

     
  28. Apr 24, 2014
  29. JanineLeoVegas

    JanineLeoVegas Head of UK affiliates for LeoVegas

    Occupation:
    UK Affiliate Manager
    Location:
    London
    Hello There,

    I'm glad to see you like the casino, feel free to have a go and let us know if you have any feedback. So in answer to your questions:

    1) We don't offer pre-verification, however our verification process and turn around is very fast. We aim to do this within a maximum of 24 hours.
    2) Cash out's for Skrill are instant :)

    If you have any other questions, feel free to ask :)

    Many thanks
    LeoVegas


     
    1 person likes this.
  30. Apr 24, 2014
  31. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    To the Leovegas rep,

    Hi and welcome. Below is a message I just sent to your support, and thought you may like to see it as some constructive criticism. Nothing major, but please take it on board. I look forward to playing at your casino again soon, and good luck with the baptism.

    Copy of message:

    Hi,

    I originally signed up with you because you offered microgaming and Netent games which are my favourite, and after months of checking, I was wrapped to find out you finally accept Australian players. I am a seasoned casino player, and have now added you to my exclusive list of regular sites, however I do have one small complaint.

    When I signed up, I checked to see if you had my favourite MG game Immortal Romance, and you did. All was well, and I signed up. I didn't make my first deposit until the following day, and without a second thought I went straight to the deposit section and made my contribution. When I went to play your games, I noticed I couldn't find any of my favourite microgaming slots. I thought to myself I could have sworn you offered them when I checked the previous night, however I convinced myself I must have got you mixed up with another casino I play at, and missed the fact you only offer Netent slots. Not to worry I thought. I had already made my deposit, so I thought I would still take the opportunity to have some fun and explore your site, which I did.

    After playing at your site, someone on a forum I frequent told me you definitely offer MG slots. How strange I thought. So then I assumed maybe you don't offer MG slots to Australian players. So I sent a message to your support team to clarify, and was advised that you do in fact offer MG slots, however you temporarily removed them due to maintenance.

    Now, I have no problem with this, and am now happy that it's been confirmed you do offer my favourite slots, however I am slightly aggrieved that I wasn't notified as a customer that you would be temporarily removing them. If I had known this to be the case, I would have delayed my first deposit until I could happily play my favourite slots. As they are the main slots I enjoy playing, I feel a little disappointed that I couldn't play them with my first deposit with your site.

    This is not a complaint because I loss, as I most probably would have loss even if playing my favourite slots. I lose almost every time I play at any of my favourite casinos (sigh, lol), so I accept losing, and know it's part of the game. My complaint is more that I signed up because you offered MG slots, yet I didn't have the opportunity to play what I essentially signed up and paid for. Maybe some form of notice that the slots were unavailable beforehand, would have been a common courtesy to offer your customers, as that would have given me the notice I needed to wait a little longer. Maybe it's just an unfortunate coincidence, that from the time I signed up, to the time I deposited, the MG slots were removed overnight. Hence I didn't think twice before making my deposit, and was of course confused when no MG slots were showing.

    I am happy to give your casino another try, but can you please let me know when the MG slots will be back online, as I do not want to deposit again, until I know for sure I can play my favourites, as that's ultimately what I signed up for, and pay for. Maybe in the future you can also just send out a notice letting your customers know of your plans, to save any confusion.

    Not a huge deal, but just some feedback from a new customer.

    Sincerely,
    xxxxx
     
  32. Apr 24, 2014
  33. Olle LeoVegas

    Olle LeoVegas Head of VIP/CRM LeoVegas

    Occupation:
    Head of VIP/CRM
    Location:
    Malta
    Introduction

    Dear all,

    I'm really happy to see so many people curious about LeoVegas.

    My name is Olle and I'm heading the Loyalty/CRM department at LeoVegas.com.

    It seems like there are a lot of questions here surrounding my department so I figured I'd register
    and account here on CasinoMeister so I can deal with any questions you guys have about the casino
    and Customer Loyalty especially.

    I'm very excited to hear what you have to say about the casino and I welcome any feedback you might have.

    Kind Regards,

    Olle Dickson
    Head of Loyalty and CRM
    LeoVegas.com
     
  34. Apr 24, 2014
  35. Booo73

    Booo73 Experienced Member MM

    Occupation:
    Homemaker
    Location:
    Canada
    I was wondering if there are any plans to add EcoPayz as a deposit/withdrawal option? Thanks
     
  36. Apr 24, 2014
  37. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    one of the best casino's, shouldnt have a problem getting accredited

    withdrawals always made within 2-3 hours

    documents were approved in 3 hours aswell

    so very quick and responsive
     
  38. Apr 24, 2014
  39. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    No Pre-Verification... Sad... But i hope if i can make it to a cashout it get's fast... Becasue i always have all the docs ready :)

    Instant Cashouts sounds awesome!! :)


     
Thread Status:
Not open for further replies.

Share This Page