To the Leovegas rep,
Hi and welcome. Below is a message I just sent to your support, and thought you may like to see it as some constructive criticism. Nothing major, but please take it on board. I look forward to playing at your casino again soon, and good luck with the baptism.
Copy of message:
Hi,
I originally signed up with you because you offered microgaming and Netent games which are my favourite, and after months of checking, I was wrapped to find out you finally accept Australian players. I am a seasoned casino player, and have now added you to my exclusive list of regular sites, however I do have one small complaint.
When I signed up, I checked to see if you had my favourite MG game Immortal Romance, and you did. All was well, and I signed up. I didn't make my first deposit until the following day, and without a second thought I went straight to the deposit section and made my contribution. When I went to play your games, I noticed I couldn't find any of my favourite microgaming slots. I thought to myself I could have sworn you offered them when I checked the previous night, however I convinced myself I must have got you mixed up with another casino I play at, and missed the fact you only offer Netent slots. Not to worry I thought. I had already made my deposit, so I thought I would still take the opportunity to have some fun and explore your site, which I did.
After playing at your site, someone on a forum I frequent told me you definitely offer MG slots. How strange I thought. So then I assumed maybe you don't offer MG slots to Australian players. So I sent a message to your support team to clarify, and was advised that you do in fact offer MG slots, however you temporarily removed them due to maintenance.
Now, I have no problem with this, and am now happy that it's been confirmed you do offer my favourite slots, however I am slightly aggrieved that I wasn't notified as a customer that you would be temporarily removing them. If I had known this to be the case, I would have delayed my first deposit until I could happily play my favourite slots. As they are the main slots I enjoy playing, I feel a little disappointed that I couldn't play them with my first deposit with your site.
This is not a complaint because I loss, as I most probably would have loss even if playing my favourite slots. I lose almost every time I play at any of my favourite casinos (sigh, lol), so I accept losing, and know it's part of the game. My complaint is more that I signed up because you offered MG slots, yet I didn't have the opportunity to play what I essentially signed up and paid for. Maybe some form of notice that the slots were unavailable beforehand, would have been a common courtesy to offer your customers, as that would have given me the notice I needed to wait a little longer. Maybe it's just an unfortunate coincidence, that from the time I signed up, to the time I deposited, the MG slots were removed overnight. Hence I didn't think twice before making my deposit, and was of course confused when no MG slots were showing.
I am happy to give your casino another try, but can you please let me know when the MG slots will be back online, as I do not want to deposit again, until I know for sure I can play my favourites, as that's ultimately what I signed up for, and pay for. Maybe in the future you can also just send out a notice letting your customers know of your plans, to save any confusion.
Not a huge deal, but just some feedback from a new customer.
Sincerely,
xxxxx