Question Leovegas Bonus Funds Added After Buying quickspin feature with real cash!

[Gaz237]

Hi All,

incrediblestuff beat me to it. I haven't forgotten about this, its a big week with ICE & LAC so things are happening a little slower.

Will be in touch as soon as I have an update

Cheers,
James

 

[Gaz237]

Being fair, it was James who said he would look into it Thursday, its now Monday, its not unreasonable to have expected an update by now. If James had said he was out the office till today that would be different.

To be fair to James. He did reply on Friday.

Considering what was going on last week, I would of expected him to have the weekend off.

DreamRJ was moaning at 4-30pm on a Sunday afternoon and pointlessly bumping the thread.

The Reps are just doing a job. They are not on his beck and call 24/7

The whole world is not going to stop spinning because Dream has not got his question answered fast enough.

 

[DreamRJ]

To be fair to James. He did reply on Friday.

Considering what was going on last week, I would of expected him to have the weekend off.

DreamRJ was moaning at 4-30pm on a Sunday afternoon. The Reps are just doing a job.

The whole world is not going to stop spinning because Dream has not got his question answered fast enough.

Excuse me, did u even check when I posted last in this thread?

It was friday, Not Sunday. So what ever vendetta you have against me, I suggest you get facts correct before you make false lies and posts up.

And the post I did was not on Sunday, it was Monday at 4:31pm it now says yesterday in the post because it is now Tuesday 00:03am - Link to post in question: https://www.casinomeister.com/forum...pin-feature-with-real-cash.82885/#post-889193

 

[bebo67]

Still not had a response!

Hhahaha. Your impatience cracks me up............sometimes! What time is it there? Don't dwell on things you have no control over, especially during off hours. You just literally spent how many hours waiting for a response, 8? You now can't get back that lost time that could of been maybe reading a book, shopping, working. Deep breathing, yoga Omg I am so overtired. I need a cat nap!
Update* You have been dwelling on this ALL weekend???????? Omg SMACK!

 

[colinsunderland]

To be fair to James. He did reply on Friday.

Considering what was going on last week, I would of expected him to have the weekend off.

DreamRJ was moaning at 4-30pm on a Sunday afternoon and pointlessly bumping the thread.

The Reps are just doing a job. They are not on his beck and call 24/7

The whole world is not going to stop spinning because Dream has not got his question answered fast enough.

He didn't post Sunday at all.
Does customer service stop just because there is something going on? Maybe they should close the casino every time there is something happening.

James is a good rep, I'm sure he will post when he has checked it out, but no need to have a go at a member for saying he's had no response when initially he was told it would be looked at on Thursday.

 

[Gaz237]

Excuse me, did u even check when I posted last in this thread?

It was friday, Not Sunday. So what ever vendetta you have against me, I suggest you get facts correct before you make false lies and posts up.

And the post I did was not on Sunday, it was Monday at 4:31pm it now says yesterday in the post because it is now Tuesday 00:03am

Vendetta? You need to get that chip off your shoulder.

Looks like I made a mistake about the time. Must of been Monday at 4,30pm as it said yesterday on the thread time. But has only just gone midnight here now. So my mistake Sorry.
But I'm mot the only one who has pointed out to you un this thread to calm down. You have slated the Casino big time in this thread and wonder why they are not jumping for you.

 

[DreamRJ]

Hhahaha. Your impatience cracks me up............sometimes! What time is it there? Don't dwell on things you have no control over, especially during off hours. You just literally spent how many hours waiting for a response, 8? You now can't get back that lost time that could of been maybe reading a book, shopping, working. Deep breathing, yoga Omg I am so overtired. I need a cat nap!
Update* You have been dwelling on this ALL weekend???????? Omg SMACK!

Look, it seems that some members are making a pact up.

I could not care less if this gets resolved or not. And if you think I have been dwelling on this all weekend. You really do not even know me.

All I am doing is following up on the thread I made because James said Friday if not Monday he will have a response for me. And I totally forgot about it until 4:31 when I made the post to remind James.

So if you all keep trying to make out I am doing something that I am not. You are all wrong.

And @Gaz237 - Chip on my shoulder. What ever you say keep it up with your assumptions! I can tell ya, they are wrong. And also thanks for the apology. But there is no need for the digs and stabbing remarks!

 

[DreamRJ]

He didn't post Sunday at all.
Does customer service stop just because there is something going on? Maybe they should close the casino every time there is something happening.

James is a good rep, I'm sure he will post when he has checked it out, but no need to have a go at a member for saying he's had no response when initially he was told it would be looked at on Thursday.

Thanks Colin

 

[Gaz237]

He didn't post Sunday at all.
Does customer service stop just because there is something going on? Maybe they should close the casino every time there is something happening.

James is a good rep, I'm sure he will post when he has checked it out, but no need to have a go at a member for saying he's had no response when initially he was told it would be looked at on Thursday.

At the end of the day Accredited casinos need to have a Rep active on the forum.

That does not mean they have to have somebody here 24/7 and have to answer questions within a certain time frame or get further slated.

James said he needed to find out the answer as he had never heard of it. So I guess he is waiting to find the info out, so he can then answer the issue. He even said he will get back when he finds out.

3 people have said to him to calm down a bit. It really is not that big of a deal.

 

[DreamRJ]

At the end of the day Accredited casinos need to have a Rep active on the forum.

That does not mean they have to have somebody here 24/7 and have to answer questions within a certain time frame or get further slated.

James said he needed to find out the answer as he had never heard of it. So I guess he is waiting to find the info out, so he can then answer the issue. He even said he will get back when he finds out.

3 people have said to him to calm down a bit. It really is not that big of a deal.

But your completely ignoring what he said and what I said. You are only saying what you want to say and ignore the facts.

James Clearly said last week he would have a response by Friday, to which he updated it to say it would be Monday. And now Monday has now gone.

There is no impatience what so ever. A rep said a day and that day passed. So Hence why I followed up.

And we all know that accredited casinos have to have reps on the forum be it if they are active once a week or not. Also those rules are not overly enforced by CM either. Because some of the accredited casinos reps dont even use CM anymore. But they are still accredited!

And you think I am not calm?

What even made you think and assume I am not calm? please do tell me? I would like to know how one sentence saying *Still not had a response* tells you I am not calm? news to me?!?!?

And also furthermore. You clearly knew when I posted because you even replied to my post an hour after my post at 4:31pm you replied with yet another sarcastic uncalled for post! No need to attack me when all I am trying to do is follow up on this issue that doesnt just affect me, but everyone else who plays the quickspin slots at leovegas who has those in slot achievement tokens!

 

[colinsunderland]

At the end of the day Accredited casinos need to have a Rep active on the forum.

That does not mean they have to have somebody here 24/7 and have to answer questions within a certain time frame or get further slated.

James said he needed to find out the answer as he had never heard of it. So I guess he is waiting to find the info out, so he can then answer the issue. He even said he will get back when he finds out.

Not sure the point you are making there, its like you have repeated my post back to me just changing the words.

 

[greylady]

Some people are just more patient/impatient than others but that does not make either of us right but the first rule of customer service is to keep the customer informed - nobody likes to be ignored

 

[Gaz237]

But your completely ignoring what he said and what I said. You are only saying what you want to say and ignore the facts.

James Clearly said last week he would have a response by Friday, to which he updated it to say it would be Monday. And now Monday has now gone.

There is no impatience what so ever. A rep said a day and that day passed. So Hence why I followed up.

And we all know that accredited casinos have to have reps on the forum be it if they are active once a week or not. Also those rules are not overly enforced by CM either. Because some of the accredited casinos reps dont even use CM anymore. But they are still accredited!

And you think I am not calm?

What even made you think and assume I am not calm? please do tell me? I would like to know how one sentence saying *Still not had a response* tells you I am not calm? news to me?!?!?

And also furthermore. You clearly knew when I posted because you even replied to my post an hour after my post at 4:31pm you replied with yet another sarcastic uncalled for post! No need to attack me when all I am trying to do is follow up on this issue that doesnt just affect me, but everyone else who plays the quickspin slots at leovegas who has those in slot achievement tokens!

How can I be ignoring the facts?

Monday was never even mentioned.

James said to you on Friday, he will get back to you WHEN he has an update.

 

[DreamRJ]

How can I be ignoring the facts?

Monday was never even mentioned.

James said to you on Friday, he will get back to you WHEN he has an update.

Regarding your other query, I am hoping to have this solved today, however most people involved in such a query are making their way back from London so I do see Monday as a reasonable time frame for a solution. I hope that isn't too much of an inconvenience.

Regards,
James

This was in the PM on friday. this is where the Monday came from!

And to which I still didn't get a response to my pm either!

 

[Gaz237]

This was in the PM on friday. this is where the Monday came from!

And to which I still didn't get a response to my pm either!

Ok that's fair enough. changes the game slightly.

Would just like to say, I have no issues with you what so ever.

This is just a forum and peoples views differ, try not to take anything personally.

 

[DreamRJ]

Ok that's fair enough. changes the game slightly.

Would just like to say, I have no issues with you what so ever.

This is just a forum and peoples views differ, try not to take anything personally.

So why post such attacking posts before you know the details and accuse? No need for it!!!?

The only person you are making look bad is yourself!

 

[Gaz237]

So why post such attacking posts before you know the details and accuse? No need for it!!!?

The only person you are making look bad is yourself!

I along with others commented, as to how/what you posted. Nobody on the thread new James had said Monday on PM

If you create a thread and then decide to miss out on a key bit of info, as the thread evolves it can then get derailed (as this one did)

Remember you did ask for advice in your opening post. Me and others advised you to calm down. Had you given all the facts, the advice would of been different

 

[DreamRJ]

I along with others commented, as to how/what you posted. Nobody on the thread new James had said Monday on PM

If you create a thread and then decide to miss out on a key bit of info, as the thread evolves it can then get derailed (as this one did)

Remember you did ask for advice in your opening post. Me and others advised you to calm down. Had you given all the facts, the advice would of been different

But again your jumping to conclusions. accusing me of being not calm. Seriously you need to stop with your assumptions!

 

[maxd]

Needless to say a healthy dose of chill is highly advised here. Please remember that your fellow forum members are due civility and respectfulness at all times.

 

[DreamRJ]

On another note. Tuesday has now come and gone! Still James is no where to be found!!!!! Still no reply to the PM either!

 

[JamesLeoVegas]

Hi,

Apologies for the radio silence.

As mentioned earlier in the thread, last week was a very busy week that created a lot of "spill over" for this week. In order for me to get all the information i needed the help from other teams who also were quite busy.

I have replied to DreamRJ directly.

Have a great week all!

 

[CasinoNinja]

What was the answer? I would be wondering the same about the tokens.

 

[DreamRJ]

Basically he said Quickspin do not require us to make the winnings from those bought bonus rounds made into real cash. He is basically saying they are not directed to make it real cash. they can make it either cash or bonus funds. Regardless.

Well I am sorry but I did reply to him again. This is not good enough.

They should remove the achievements from the games then. Because this is breaking that new rule set by the UKGC.

Leovegas is cheating people into wagering when people deposit straight cash without any bonus funds, then playing the quickspin slots. Then buying the features when they collect enough tokens and then getting forced into wagering. When all was earned and bought with real cash.

This is predatory behaviour and Leovegas needs to either remove the achievements or make sure that all winnings won from bought features are paid in REAL cash only.

I will await a response again.

Thanks for the reply James, but this is not over.

 

[Jd666]

Basically he said Quickspin do not require us to make the winnings from those bought bonus rounds made into real cash. He is basically saying they are not directed to make it real cash. they can make it either cash or bonus funds. Regardless.

Well I am sorry but I did reply to him again. This is not good enough.

They should remove the achievements from the games then. Because this is breaking that new rule set by the UKGC.

Leovegas is cheating people into wagering when people deposit straight cash without any bonus funds, then playing the quickspin slots. Then buying the features when they collect enough tokens and then getting forced into wagering. When all was earned and bought with real cash.

This is predatory behaviour and Leovegas needs to either remove the achievements or make sure that all winnings won from bought features are paid in REAL cash only.

I will await a response again.

Thanks for the reply James, but this is not over.

I totally agree.
If you spend real cash, then these token thingys should be real cash.

Its like saying that for instance that Gemix should pay you the world bonuses in bonus money.

 

[Tirilej]

Is it the same kind as Netents Wishmaster or Robin Hood? If it is then they maybe are scared that people are playing them first with using bonus money, and then collect them the next deposit using just real money.
That is at least a common rule when playing with bonus at some places, that you are not allowed to save up any features. Just a thought from me since I really have no idea what kind of games you're talking about.
If you earn everything on the game with real cash then of course the winnings should be that too. I would never accept anything else.