Question Leovegas Bonus Funds Added After Buying quickspin feature with real cash!

[DreamRJ]

I totally agree.
If you spend real cash, then these token thingys should be real cash.

Its like saying that for instance that Gemix should pay you the world bonuses in bonus money.

Exactly, And also white rabbit bought features pay in real cash. So it should be exactly the same. Real Cash!!!!!

 

[DreamRJ]

Is it the same kind as Netents Wishmaster or Robin Hood? If it is then they maybe are scared that people are playing them first with using bonus money, and then collect them the next deposit using just real money.
That is at least a common rule when playing with bonus at some places, that you are not allowed to save up any features. Just a thought from me since I really have no idea what kind of games you're talking about.
If you earn everything on the game with real cash then of course the winnings should be that too. I would never accept anything else.

Well go and take a look at the achievement on the quickspin slots at leovegas. They are on about 10 slots. Sakura Fortune, Northern Lights, Pied Piper, Big Bad Wolf, and many others.

Basically when you play those slots there is achievements you can do to earn tokens. Once you have enough tokens you can then use them tokens to buy a feature!

So if you collected those tokens when playing only with real cash then buy a feature that is where this issue lies. It isn't to hard to understand! So ok so say people did do what you said. Played those slots with bonus funds and waited until they met wager and then went and bought the feature with the tokens. Well ok then that should be paid in bonus funds. But not when you buy it from tokens earned with real cash.

There is a big difference. So the best approach would be for Leovegas to just remove them altogether from the slots.

VS do not have the achievements on them. Many others do not either. Only a handful of casinos have got the achievements on the quickspin slots. So that tells me if others chose not to have them. Then Leovegas could also go down that route too!!!!!

 

[colinsunderland]

Basically he said Quickspin do not require us to make the winnings from those bought bonus rounds made into real cash. He is basically saying they are not directed to make it real cash. they can make it either cash or bonus funds. Regardless.

Well I am sorry but I did reply to him again. This is not good enough.

They should remove the achievements from the games then. Because this is breaking that new rule set by the UKGC.

Leovegas is cheating people into wagering when people deposit straight cash without any bonus funds, then playing the quickspin slots. Then buying the features when they collect enough tokens and then getting forced into wagering. When all was earned and bought with real cash.

This is predatory behaviour and Leovegas needs to either remove the achievements or make sure that all winnings won from bought features are paid in REAL cash only.

I will await a response again.

Thanks for the reply James, but this is not over.

So if that is true James, where are the terms and conditions please, as I looked the other day and couldn't find them.

 

[DreamRJ]

So if that is true James, where are the terms and conditions please, as I looked the other day and couldn't find them.

James also said in the PM that he has requested that quickspin update their directives to make it clearer for casinos!

But again this is not good enough.

 

[DreamRJ]

I am now considering making a fresh thread for just Quickspin!

Let me know if you think I should?

Also if I did is there even a rep for Quickspin on CM? It would be pointless making a specific thread for Quickspin as a whole if there is no rep. Let me know

EDIT: I just did a search in the staff and rep list and couldn't find a rep for them!

 

[brianleeporter]

I smell a lot of unhappy customers coming.

Not fair really for the casino to decide what they wanna do with someone’s real cash achievements.

Tut tut.

 

[DreamRJ]

I smell a lot of unhappy customers coming.

Not fair really for the casino to decide what they wanna do with someone’s real cash achievements.

Tut tut.

Exactly!!!!! So we need to keep this thread bumped and try and see what us as a community can do to get quickspin and the casinos that have the achievement system on the quickspin slots enabled to act and fix it!

 

[vinylweatherman]

I smell a fine from the UKGC coming.

 

[CasinoNinja]

Casumo have tokens too as mentioned and that is paid as cash, you would grind this with cash as it's not that feasible to get them anyway, it's not "easy" and you need alot of tokens to buy decent bonuses.

 

[colinsunderland]

Taking a while to paste a link to the terms james

 

[bebo67]

Quickspin is one of my favorite providers, and I have not seen this feature as you said either at VS or Crazy Vegas. I agree that you play real cash, you pay real cash. Im sure it can be programmed to detect real vs bonus.

 

[DreamRJ]

Quickspin is one of my favorite providers, and I have not seen this feature as you said either at VS or Crazy Vegas. I agree that you play real cash, you pay real cash. Im sure it can be programmed to detect real vs bonus.

Yep I agree, So that is why we must keep this thread relevant and make a lot of noise about it. Until it gets resolved! Not only at Leovegas but at any other casino that have quickspin slots with the achievements enabled and that pay bought features in bonus funds.

 

[DreamRJ]

So should I make a fresh thread for quickspin to hopefully reply to as well?

 

[Gaz237]

So should I make a fresh thread for quickspin to hopefully reply to as well?

Not much point if they don.t have a rep on the forum.

Also, as you said it's down to each casino to chose weather they change from real to bonus money. So I guess it's not really Quickspins problem.

They are just offering casinos the option.

So I'm presuming this can only be dealt with at a casino level. I have never come across it before and certainly would be pissed off at any casino doing it.

 

[DreamRJ]

Not much point if they don.t have a rep on the forum.

Also, as you said it's down to each casino to chose weather they change from real to bonus money. So I guess it's not really Quickspins problem.

They are just offering casinos the option.

Yeah I know that, but there is still a chance that if quickspin get made aware of this problem they might make an account here to answer and resolve this problem at their end. Then it would be down to each individual casino to implement the change into their casino/platform!

 

[Gaz237]

Yeah I know that, but there is still a chance that if quickspin get made aware of this problem they might make an account here to answer and resolve this problem at their end. Then it would be down to each individual casino to implement the change into their casino/platform!

Unless I'm missing something. There is not a problem for Quickspin to resolve?.

And the bit in bold, isn't that what happens now?.

Each casino/platform implements which option they want. Leo Vegas have taken the crap option for the player, hence this thread.

If this goes against UKGC rules. I guess in time it will be outlawed full stop. Must of been legal at the time of release.

 

[DreamRJ]

Unless I'm missing something. There is not a problem for Quickspin to resolve?.

And the bit in bold, isn't that what happens now?.

Each casino/platform implements which option they want. Leo Vegas have taken one the crap option for the player, hence this thread.

If this goes against UKGC rules. I guess in time it will be outlawed full stop. Must of been legal at the time of release.

No, Quickspin need to step in and send out new directives that casinos need to follow. Or they need to add a pop up box to the slots for people to read before they continue to play them, that details that a bonus round bought with tokens could be paid in either cash or bonus funds.

So i do not agree that quickspin doesn't need to do anything, because they do. They are also breaking the UKGC rule for being vague about them in the first place. They too are breaking the new UKGC ruling! Those UKGC rules do not just apply to casinos. Slot providers also have to abide by them as well!

 

[gilliebean]

If Quickspin are allowing casinos the choice of whether to pay these out in cash or bonus money (which quite frankly I find bizarre!), then the fault lies partly with them! They need to create ANOTHER directive that states all players must be informed by the casino (or they themselves should include some sort of warning) which informs players which way the casino pays out winnings from the achievements section and if it's paid in bonus money ( ) what wagering requirements the casino has set etc.

Quickspin lovers will soon talk with their feet!

To be asked to wager anything you've achieved using real cash is outrageous - it's not like it's the casino's own reward system (e.g. the silly Casino Heroes rewards business etc) - why should the customer lose out because they chose to play CASH on Quickspin games at Leo Vegas instead of say Casumo - where the winnings are wager free!?

Leo Vegas - this is a ludicrous decision on your part. How did anyone sit there and decide this would be acceptable!? You are making money while people try to gain these achievements and then you want to make even more by making them wager their winnings too!?

It's daylight robbery

 

[gilliebean]

No, Quickspin need to step in and send out new directives that casinos need to follow. Or they need to add a pop up box to the slots for people to read before they continue to play them, that details that a bonus round bought with tokens could be paid in either cash or bonus funds.

So i do not agree that quickspin doesn't need to do anything, because they do. They are also breaking the UKGC rule for being vague about them in the first place. They too are breaking the new UKGC ruling! Those UKGC rules do not just apply to casinos. Slot providers also have to abide by them as well!

Ah I missed your last post - I wholeheartedly agree as you can see lol

 

[DreamRJ]

Ah I missed your last post - I wholeheartedly agree as you can see lol

Yeah thanks

I read both of your posts. I 100% agree with what you said as well!

The ball is now in Quickspin and Leovegas and other casinos hands to resolve this. We just need to keep this thread bumped

 

[gilliebean]

Yeah thanks

I read both of your posts. I 100% agree with what you said as well!

The ball is now in Quickspin and Leovegas and other casinos hands to resolve this. We just need to keep this thread bumped

It's a worthwhile post anyway - it will help us all to know that this is an option casinos have and whether it's actually legal for them to place wagering on winnings achieved with a cash deposit!

 

[DreamRJ]

It's a worthwhile post anyway - it will help us all to know that this is an option casinos have and whether it's actually legal for them to place wagering on winnings achieved with a cash deposit!

Yep I agree so lets keep bumping this thread every day Until James and Hopefully Quickspin make an account and respond as well!

 

[Jasminebed]

When Sakura Fortune launched at Videoslots, it had the achievements. I got a couple of lower level ones. They paid cash. I was miffed when they disappeared, as I may have had unredeemed ones, or ones earned towards the next reward. But I might not have. As I understand it, it's a different disposition of the RTP, akin to a progressive.

Hope Leo sorts it out for you, and improves player experiences going forward.

 

[DreamRJ]

When Sakura Fortune launched at Videoslots, it had the achievements. I got a couple of lower level ones. They paid cash. I was miffed when they disappeared, as I may have had unredeemed ones, or ones earned towards the next reward. But I might not have. As I understand it, it's a different disposition of the RTP, akin to a progressive.

Hope Leo sorts it out for you, and improves player experiences going forward.

Thanks and yeah me too, but it isn't just for me. It is for everyone else as well

 

[DreamRJ]

Just updating!

Just had this PM from James.

We have removed the function for the time being and requested that Quickspin add in the necessary communications to make this clear for all players.

Thanks for pointing this out.

Let me know if you have any other questions.

Regards,
James

So although this is a partial solution for Leovegas it isn't fully over. Because it appears that Leovegas could re enable them at anytime once quickspin do what leovegas is asking them to do.

So leovegas still have to tread carefully once and if they do re enable them again because of the new UKGC ruling about wagering!

And I will also take this time to say Thanks James for doing your best to resolve this issue. Although it is partially solved at the moment. It is not fully solved just yet!

 

[JamesLeoVegas]

Hi All.

In response to RJ's post above, I think we would be a little silly to disable this feature and then just activate again later with no change. As we have to be aware of the GC's ruling on wagering and everything involved we will take the time to ensure our next step on this topic is the correct one for everyone involved. This is partially why I have been long between responses on this, this is something that requires input from a lot of teams(also because of the busy period in the office for all teams did not help).

Also with regards "treading carefully", this is something we are certainly used to considering the current "climate" (tongue in cheek)

I agree partially solved but heading in the right direction!

Cheers all, have a great weekend!

 

[DreamRJ]

Hi All.

In response to RJ's post above, I think we would be a little silly to disable this feature and then just activate again later with no change. As we have to be aware of the GC's ruling on wagering and everything involved we will take the time to ensure our next step on this topic is the correct one for everyone involved. This is partially why I have been long between responses on this, this is something that requires input from a lot of teams(also because of the busy period in the office for all teams did not help).

Also with regards "treading carefully", this is something we are certainly used to considering the current "climate" (tongue in cheek)

I agree partially solved but heading in the right direction!

Cheers all, have a great weekend!

Thanks again James have a nice weekend

 

[colinsunderland]

Hi All.

In response to RJ's post above, I think we would be a little silly to disable this feature and then just activate again later with no change. As we have to be aware of the GC's ruling on wagering and everything involved we will take the time to ensure our next step on this topic is the correct one for everyone involved. This is partially why I have been long between responses on this, this is something that requires input from a lot of teams(also because of the busy period in the office for all teams did not help).

Also with regards "treading carefully", this is something we are certainly used to considering the current "climate" (tongue in cheek)

I agree partially solved but heading in the right direction!

Cheers all, have a great weekend!

So am I to presume you have no terms & conditions listed for these bonuses? Considering the current climate surrounding this type of thing, and your actions against affiliates who don't display T&C's, will you be fining yourselves, making your books available to all players, and closing your own accounts, or is it one rule for one and one for another?

 

[DreamRJ]

@Tirilej - pretty amazing how you like James post but it was me that actually first updated with James's response.

 

[incrediblestuff]

@Tirilej - pretty amazing how you like James post but it was me that actually first updated with James's response.

I can't seem to find a lot of posts made by you that are without some form of self absorbedness, anger or drama...
Maybe it's just me, but you think, or seem to, that providers, casinos and people in general, are at your whim, and need to respond to you immediately; when they don't you make drama. If you 'sense' someone has forgotten to thank you, or 'like' you...for your fabulous insights or opinions, you act insulted, and here above you negatively commented on tirilej, reprimanding her for not thanking you, but a rep, who just happened to confirm that part of your grievance has been addressed, and is partly solved, by taking away an awesome feature.

That's weird, at best.... so please lighten up dude!

If i was a regular U.K. LV player, i would be pissed at you right now for taking away my extra perks

F.y.i.: there is someone on the forum (just not an 'official' rep), who already has addressed the specifics of the coin system, which you could have found with a quick search.

One quote:
In regards to bonus or no bonus. It entirely depends on the operator. We (Quickspin) don't 'own' the customer wallet. We just pay out into it. And if that money that gets paid is to be tagged as 'bonus' or 'real' money is up to the operators. The majority of operators do a 'real' tag (no wr) for the payout of the Free Spins Bonus Round triggered with tokens.

So, Quickspin makes the games and extra features, but the Casino decides: this makes your case purely an issue between you and Leovegas, and you can jump up and down indignantly all you want, but the only people that are actually 'committed' to addressing your issue, already did.

Some issues are more complicated than others (this in a way, being one of them, provided an operator chooses the bonus function, for players under the UKGC flag): i can assure you there are many intricacies that will come into play, before any party can really assess what is 'fair' or not, under those rules..

If you would like to get Quickspin on the forums, actively and officially, then why not change your tone, email them directly and explain friendly, why you feel the need for them to do so? That is much more productive, and likely to garner the results you are aiming for (whatever they are)

Be positive, be patient, and constructive: don't always assume the negative, and don't focus on thank yous and likes...

 

[nutnut]

Biggest attention seeker on this forum by a absolute mile. His posts always come across like a "know it all" and wanting to be the person always being noticed. Irritating

P.S PLEASE LIKE THIS POST OR ELSE

 

[brianmon]

@Tirilej - pretty amazing how you like James post but it was me that actually first updated with James's response.

Tirilej Probably 'liked' James's post, rather than yours, since it's normally regarded as bad forum etiquette to post a private message

 

[Valhalla]

I do believe the OP here had a valid grievance, but could have been much more mature throughout this thread. Sometimes a little calmness goes a long way...

 

[Gaz237]

I do believe the OP here had a valid grievance, but could have been much more mature throughout this thread. Sometimes a little calmness goes a long way...

You mentioned the Calm word.

That will set him off again.

 

[Tirilej]

You mentioned the Calm word.

That will set him off again.

I don't think so.
He read this thread already last night but I couldn't see that he had thanked/liked incrediblestuff for the information he provided him

 

[Gaz237]

I don't think so.
He read this thread already last night but I couldn't see that he had thanked/liked incrediblestuff for the information he provided him

Would give you 2 likes for this post if I could

 

[dionysus]

I'll be direct..how and what I like is entirely my prerogative as it is Trilejs and my business and doesn't need to be explained to anyone

However in general...
a like (or lack thereof) doesn't necessarily mean what the recipient may think.
I might like a post for a fraction of its content or because I found it humorous or because a rep/member made the time to post or because it's simply an acknowledgment I read it.
Same as a lack of like..maybe because I skipped over it or while I agreed with much I didn't like the tone or one aspect of it or frankly because I just didn't feel like it. Or hell I just didn't notice the post

Point is there's no cm cookies or parts on the head for likes. It's there for members to dispense as they see fit.

 

[Tirilej]

I can't not like your post dion. It was very well written and very true

 

[TheAddict]

I'll be direct..how and what I like is entirely my prerogative as it is Trilejs and my business and doesn't need to be explained to anyone

However in general...
a like (or lack thereof) doesn't necessarily mean what the recipient may think.
I might like a post for a fraction of its content or because I found it humorous or because a rep/member made the time to post or because it's simply an acknowledgment I read it.
Same as a lack of like..maybe because I skipped over it or while I agreed with much I didn't like the tone or one aspect of it or frankly because I just didn't feel like it. Or hell I just didn't notice the post

Point is there's no cm cookies or parts on the head for likes. It's there for members to dispense as they see fit.

Devoured the choc chip marylands friday night but pop in for a well earned digestive if ya ever this side of the Atlantic

 

[dionysus]

if I can wash it down with a pint ..maybe