Leaving UK market e-mail correspondence thread

[PaaskeDenmark]

didnt get that? starspins ok for me

Sorry I just tried in different Browser and it worked So bit strange yes but think you are right it seemed it had been put into system. But they removed it again. So helped with different browser because my old cookies prob was active.

 

[spintee]

It did seem strange seeing that link with jpj, But I see they are related so should be ok as they are applying for or got license, Just imagine how many casino is going to do this?

link, There got enough sites connected threw jpj site?

You do not have permission to view link Log in or register now.

Sorry I just tried in different Browser and it worked So bit strange yes but think you are right it seemed it had been put into system. But they removed it again. So helped with different browser because my old cookies prob was active.

 

[sscrabble]

Anyone heard whether Intertops will be staying or leaving ?

 

[JGslots]

I have spoken to one of the managers on Star Spins and they have confirmed that they will be staying in the UK and are in the process of going through licencing.

 

[sscrabble]

Well checking the remote licence list made available by the UKGC here,

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which is not complete as the deadline for applications is midnight GMT tonight, there may be a backlog to process and casinos can ask for it to be confidential until 1st October....I can clean up a few. The # is their remote licence reference number.

A couple - were pre-existing - Bet365 and Grosvenor but most are applications for the new act so show as "pending" this means that they are automatically granted a continuation or "converted" licence to operate post October 1st.

32red plc casinos
Betway
Bet365 - #865
Boyles
Betfred - #1739
Coral - #39071
Gala - #39069
Roxy Palace Group?
Grosvenor Casino #34161
Mr. Green - #39264
Paddy Power - Remote licence #38939
Sky Vegas -#38718

In the last month the list of "Active" Remote licences has grown by 100 (well 98 but 100 new as betbutler and another got suspended).

It looks like we are going from a choice of several hundred casinos to only about 30 ! Around a dozen of those are accredited.

I notice that the Betfred application is actually for IGT - Betfred and Mecca bingo are shown as not active - have they slipped up !?

 

[Richas]

It looks like we are going from a choice of several hundred casinos to only about 30 ! Around a dozen of those are accredited.

I notice that the Betfred application is actually for IGT - Betfred and Mecca bingo are shown as not active - have they slipped up !?

BetFred have a current active licence #1058 as well as the IGT continuation licence application #1739 listing the domain as inactive. I think this as IGT supply some games as a B2B so need their own licence as well as the partner B2C having a licence. They may just be a software supplier to BetFred

Meccabingo is listed as active under #38750 Rank Digital Gaming (Alderney) Ltd

it was reported that there were 161 continuation licence applcations.

There has clearly been some withdrawal from the UK by some smaller sites who are now focussing on grey markets, personally I am not convinced that is a big loss. The UK will still have a highly competitive market, just made up of the large and more reputable firms.

 

[sscrabble]

The upsetting thing for me (and the many other regular UK players) is the loss of the big freeroll tournaments - the ones with the £$e5000 - 30000 prize funds that were run by vegas lounge and belle rock casinos - as far as I can see there is now no-one that will be running those unless one of the casinos sees that gap in the market - I spent 50 hours and E2500 most weeks playing them - its a big hole in my life to fill !

 

[vinylweatherman]

The upsetting thing for me (and the many other regular UK players) is the loss of the big freeroll tournaments - the ones with the £$e5000 - 30000 prize funds that were run by vegas lounge and belle rock casinos - as far as I can see there is now no-one that will be running those unless one of the casinos sees that gap in the market - I spent 50 hours and E2500 most weeks playing them - its a big hole in my life to fill !

The problem is that Microgaming, who run the network tournaments, no longer do these. Individual casino groups have run them, but none of the groups staying in the UK have bothered to start running these. The closest has been 32Red, which has run two series of £10,000 prize pool tournaments with a top prize of £2,500. The downside is that, of course, you would be in direct competition with me

Unless some of the UK facing casinos decide that UK players that used to play these, but cannot any longer, provides for an opportunity to satisfy this demand, UK payers will be excluded from this type of tournament at Microgaming.

 

[Richas]

The upsetting thing for me (and the many other regular UK players) is the loss of the big freeroll tournaments - the ones with the £$e5000 - 30000 prize funds that were run by vegas lounge and belle rock casinos - as far as I can see there is now no-one that will be running those unless one of the casinos sees that gap in the market - I spent 50 hours and E2500 most weeks playing them - its a big hole in my life to fill !

I'd hope that a popular and successful marketing tool like that would be implemeted by at least one UK facing firm. The tax hit on UK revenues is however real, that 15% is likely at least in part to fall on UK players rewards or freerolls.

Trouble is I kinda think that a level playing field on tax is a good thing retail vs online and that a tax contribution to the UK from online casinos is not unreasonable.

 

[sscrabble]

The problem is that Microgaming, who run the network tournaments, no longer do these. Individual casino groups have run them, but none of the groups staying in the UK have bothered to start running these. The closest has been 32Red, which has run two series of £10,000 prize pool tournaments with a top prize of £2,500. The downside is that, of course, you would be in direct competition with me

Unless some of the UK facing casinos decide that UK players that used to play these, but cannot any longer, provides for an opportunity to satisfy this demand, UK payers will be excluded from this type of tournament at Microgaming.

The Belle Rock tournaments (riverbelle, jackpot city, gaming club etc) - are in fact microgaming tournaments - and have been available every day for at least a couple of years - have you missed out ?! I have done very well on them.

I am pleased and surprised to have actually been contacted directly by one of the larger UK casinos a short while ago asking for details of the tournaments - shows they do read these threads and take note of what we say !

 

[mcgameboy]

Just got these in my hotmail inbox, from All Jackpots and All Slots. Got them literally at the same time. both were received at 6.26pm.

I expect to be receiving a similar e-mail from Redflush in the next day or two. No word from the quintet of Fortune Lounge Group casinos....yet.

 

[PaaskeDenmark]

Just got these in my hotmail inbox, from All Jackpots and All Slots. Got them literally at the same time. both were received at 6.26pm.

I expect to be receiving a similar e-mail from Redflush in the next day or two. No word from the quintet of Fortune Lounge Group casinos....yet.

Yeah they threat us like idiots. Happy to send one spam email after the other wanting us to deposit and move up our loyalty reward status and then next they send out this

One of the best if not best Casino Groups which turned into the worst Cr....... So no surprise with this of course, and I also can't see them survive by end of next year they will be gone and I will cheer on that

 

[mcgameboy]

Yeah they threat us like idiots. Happy to send one spam email after the other wanting us to deposit and move up our loyalty reward status and then next they send out this

One of the best if not best Casino Groups which turned into the worst Cr....... So no surprise with this of course, and I also can't see them survive by end of next year they will be gone and I will cheer on that

Well, when it comes to All Slots, I am kind of glad they are going. I won't miss them....here's why....

Total losses at online casinos (I've been slotting since December 2011): £3,030

Total losses by software provider:

Playtech: £800
MG: £2,180

Total losses at All Slots: £2,800
Total losses at all other MG casinos: £0 (I'm in profit to the tune of £620)

Profit across all Casino Rewards Group: £370
Profit across all 32Red Group: £150
Profit across Fortune Lounge Group: £75
Other profit: £25 (at All Jackpots)

I should point out that All Slots was where I exclusively spent the first 21 months of my slotting online (where I was a lot more naive and stupid as a slotter because I had not discovered CasinoMeister - and the wealth of knowledge inside it), hence the unflattering numbers compared to everywhere else I have played. Definitely makes me wish I had discovered the likes of 32Red, Fortune Lounge and Casino Rewards first, as my luck there is so much better/less bad. And it also makes me wonder why I stuck with All Slots for this long if I'm being honest. Maybe I was naive enough to think my luck at All Slots might change for the better eventually, maybe I was just being sentimentally attached to them because that's where my online slotting started

As for All Jackpots, I decided to give them a crack last weekend before they shut up shop to the UK. I stuck in £150 and waited for the £150 match bonus. They spent that long dicking around that I actually got on to live chat and told them I don't want the bonus anymore. I had waited 6 hours to start playing (after being told it would be added after 30 minutes) and by then I had had enough of them already. I played for a bit and got up to £175.....and promptly cashed out. To their credit, they didn't waste any time with processing the payment. I'm just waiting on the cheque arriving now. But the first impression I got? Poor, very poor.

I never deposited at RedFlush, but there is a reason for that. My first experiences of two members of their CS was so bad (a pair of arrogant, cheeky, unhelpful, self-perceived know-it-alls who in reality were about as useful as a pair of chocolate fireguards) that it put me off depositing completely. I only log in there to play the freeroll slot tournaments on ocassion.

I will definitely miss Fortune Lounge when they go. But All Jackpots, All Slots and Redflush? No chance.

I'll probably give Spin Casino a try for a while. But 32Red and Casino Rewards are likely seeing the bulk of my gambling budget from now on.

 

[dusky]

I find it incredible that (even though I already knew) I'm a VIP at Red Flush, Major Tom and Casino La Vida, to the point where I've even received birthday presents in the post yet they have the audacity to not even bother sending a single email out to pre warn players about the fact that all of your accounts are going to be closed!

The way this entire move to the new regulations has been handled is very typical of the online casino world, disorganised, deceptive and deceitful.

 

[spintee]

I find it incredible that (even though I already knew) I'm a VIP at Red Flush, Major Tom and Casino La Vida, to the point where I've even received birthday presents in the post yet they have the audacity to not even bother sending a single email out to pre warn players about the fact that all of your accounts are going to be closed!

The way this entire move to the new regulations has been handled is very typical of the online casino world, disorganised, deceptive and deceitful.

Agreed, Just goes to show that there are a very few casinos that give a shit, You can count on one hand how many do appreciate there players, I will not mention no names but any regular reader or poster on this site will no who they are and very good job they do, I no there has been confusion with the new rules ect but would of thought they would of give some sort of notice,

It really boggles my mind who they seem to operate, Hopefully now this U.K shitty licence is come under the table than we should be in a better situation, Fingers crossed

Happy Spinning

 

[dusky]

I don't even think there's been any confusion, they've purposely kept players in the dark so they can ream every last penny from us.

 

[mcgameboy]

I don't even think there's been any confusion, they've purposely kept players in the dark so they can ream every last penny from us.

Well that lack of ethical behaviour might just provoke the affected UK players to choose to take the welcome bonus(es) at Spin Casino (once they are allowed to). And whether they win, lose or draw with those welcome bonuses, promptly bugger off never to return.....without any prior notice given.

Maybe then they will start to understand how we are feeling now. I'm positive it will get sorted out in the end, but I got my withdrawal requests in before the migration started. And they reversed them. That "FU move" will NEVER be forgotten.

 

[vinylweatherman]

Well that lack of ethical behaviour might just provoke the affected UK players to choose to take the welcome bonus(es) at Spin Casino (once they are allowed to). And whether they win, lose or draw with those welcome bonuses, promptly bugger off never to return.....without any prior notice given.

Maybe then they will start to understand how we are feeling now. I'm positive it will get sorted out in the end, but I got my withdrawal requests in before the migration started. And they reversed them. That "FU move" will NEVER be forgotten.

This ploy also FORCES you to open and use the migrated account, even if only to resubmit the withdrawal. Had they honoured the request, you would have the choice whether or not to take up the migration.

There is also the possibility that before honouring the withdrawal, Spin casino will require the migrated players to resubmit their documents all over again, and there is no guarantee that the documents that are fine for "other casinos" are going to be good enough for Spin casino. There is no shortage of players having this kind of trouble with an individual casino even though the same documents have been fine everywhere else.

However, if the "preferred partner" for a migration refuses to honour a migrated balance under these circumstances, the problem bounces back to the original casino as it was they who made the choice to migrate a balance rather than process the requested withdrawal. It would be time to initiate the PAB process, and I suspect their initial defence would be "no longer our problem".

 

[mcgameboy]

This ploy also FORCES you to open and use the migrated account, even if only to resubmit the withdrawal. Had they honoured the request, you would have the choice whether or not to take up the migration.

There is also the possibility that before honouring the withdrawal, Spin casino will require the migrated players to resubmit their documents all over again, and there is no guarantee that the documents that are fine for "other casinos" are going to be good enough for Spin casino. There is no shortage of players having this kind of trouble with an individual casino even though the same documents have been fine everywhere else.

However, if the "preferred partner" for a migration refuses to honour a migrated balance under these circumstances, the problem bounces back to the original casino as it was they who made the choice to migrate a balance rather than process the requested withdrawal. It would be time to initiate the PAB process, and I suspect their initial defence would be "no longer our problem".

Yep. That is my concern in a nutshell. I should point out that I am still able to log into Royal Vegas. So I might get that withdrawal processed, if they have not locked me out by Saturday evening. I'll be logging in regularly to keep an eye on that one over the next 24 hours or so.

I have also pre-empted any potential problems re:verification documents by talking to Spin Casino live chat before I migrate the first account, because I am just expecting them (rightly or wrongly) to be "awkward" about this whole business. I was told that in the event of not having a driving licence or passport, then a birth certificate would suffice. I was also told to send the front of my Maestro card (minus the middle 8 digits) and the back (minus my CVC code). That was the card I used to make deposits at my Fortune Lounge/Digimedia Group accounts. I don't even have to send a bank statement or utility bill, which I thought was a bit strange.

Anyhow, until I get the money (that I withdrew on time) in my bank account, Spin Casino won't see a penny from me. And I will not hesitate to PAB if put in a position where I have no choice but to PAB.

I did go on record by saying that I would miss Fortune Lounge when they are gone, but this is leaving such a bitter taste in my mouth that I am already questioning that sentiment.

 

[vinylweatherman]

I now have an email from Prime Casino telling me that due to the UK regulations, it's closing to UK players and we should all go to it's partner Megacasino, create an account, and then email their CS with our old Prime username, and our new Megacasino username, along with the code given in the email, and we can get a special bonus.

The odd thing is, Megacasino operates out of Cyprus using the SkillOnNet group licence in Malta. I really can't see how Megacasino can operate legally within the UK under this setup, so maybe this is our first intentionally illegal operator to specifically target the UK by mopping up Prime casino's UK database.

Given the reputation of Prime gaming, this is something well worth giving a miss as this looks like a pretty dodgy deal starting out with Prime selling their UK player database to a company based in Cyprus.

If Megacasino are indeed getting a UK license, they need to make this more evident as having received this email, UK players are going to be wary that they are NOT being migrated to another Microgaming casino, and that the process seems to involve the player doing most of the legwork themselves.

 

[spintee]

Just received this? Also received one from omni but deleted it thinking it be the same as flys email, But I take it that was the same

 

[treasure]

email from Ladbrokes

I received this email yesterday evening (30 Oct 2014) from Ladbrokes. I have played at lots of different online casinos and sportsbooks, and yet amazingly this is the first communication I have had from any of them that mentions any changes due the 2014 Act.

Dear (my first name),

IMPORTANT ACCOUNT INFORMATION

We would like to inform you of a change in gambling legislation in Great Britain that takes effect on 1st November 2014 – the new Gambling (Licensing and Advertising) Act 2014. This results in all gambling in Great Britain being regulated by the British Gambling Commission and we have updated our website accordingly to reflect this.

Ladbrokes has been licensed and regulated by the British Gambling Commission in respect of most of its business since the introduction of the Gambling Act 2005 and this latest change in legislation just means that more of its business will now also come under British regulation.

This does not affect gambling outside of Great Britain, which, in the case of this website, continues to be licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner, but does result in a change to our terms & conditions in respect of ‘2. Parties’ and ‘31. Disputes’ – click here to view our full T&Cs.

Should you have any queries, please contact a member of our customer support team on 0800 731 6191.

Kind regards,
The Ladbrokes Team

 

[treasure]

Fortune Lounge sudden forced migration to Spin Casino with frightening terms

I have not had any communication at all from FL group, and was still playing their various flash casino slots up until earlier this month. Now suddenly when I log in I am being forced to move to Spin Casino, with the only option being to continue with the move of the account and agreeing with their terms. However some of those terms look absolutely horrible. eg, one section of immediate concern:

16.3 Termination of Account

... We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Spin Casino account in any of the following circumstances:

i. If you have more than one active account at Spin Casino;
...
xii. If Spin Casino should become aware that any of the circumstances set out at (i) to (xii) above arise in respect of your use of any gambling services provided by other operators of such services.

Given that I have existing accounts at more than one different FL casino skin (eg 7sultans, Fortune Room etc), let alone any other group that might have already moved me to Spin Casino without me knowing, and that they must all now be transferred to multiple accounts at this same Spin Casino, then this basically gives them the right to "confiscate any balance" at their whim.

Presumably these new terms have the OK of the UK Gambling Commission and the new 2014 Act, which puts doubt on their protection of players.

What are others in this predicament doing?

 

[mcgameboy]

I have not had any communication at all from FL group, and was still playing their various flash casino slots up until earlier this month. Now suddenly when I log in I am being forced to move to Spin Casino, with the only option being to continue with the move of the account and agreeing with their terms. However some of those terms look absolutely horrible. eg, one section of immediate concern:


Given that I have existing accounts at more than one different FL casino skin (eg 7sultans, Fortune Room etc), let alone any other group that might have already moved me to Spin Casino without me knowing, and that they must all now be transferred to multiple accounts at this same Spin Casino, then this basically gives them the right to "confiscate any balance" at their whim.

Presumably these new terms have the OK of the UK Gambling Commission and the new 2014 Act, which puts doubt on their protection of players.

What are others in this predicament doing?

I also had multiple accounts (eight to be precise), namely the five Fortune Lounge casinos, All Jackpots, All Slots and Redflush.

I e-mailed Spin Casino and provided them with the following documents to get myself verified....

1. Front of Maestro card (minus middle 8 digits)
2. Back of Maestro card (minus CVC code)
3. Long from and short form birth certificates (I have no driving licence or valid passport at this time)

After about 48 hours, I got an e-mail that confirmed my account was fully verified. All good so far

I then did my next e-mail to them....detailing the Account numbers, Cash Balances, Loyalty Points and Tier Points of seven of those casinos. And asked them to consolidate the Cash Balances, Loyalty Points and Tier Points into one account of my choice. For the record, I chose the All Slots account.

The one casino I did not provide details of was Redflush - for three reasons....

1. I can still login to Redflush
2. I still have not been given the popup asking me to migrate to Spin Casino
3. I had no cash balance, loyalty points or tier points as I have never deposited there, so migration is as good as pointless anyway. Rather than waiting for Redflush to get the finger out, I am just going to ask them to close my account, rather than be asked to migrate it.

Again, about 48 hours later, I get another reply, informing me that my accounts have been consolidated into the account number that I wished to keep, while the other 6 accounts have been closed. I logged into Spin Casino (using the account number I wanted to keep) and sure enough my Cash Balance was there. However, only half of the Loyalty Points were carried over and virtually all the Tier Points were not carried over. But given that the Tier Points would really make no difference to my "status" and the combined Loyalty Points I had were probably worth no more than £8, I was not bothered about that.

I also tried to login to Spin Casino, using the 6 accounts that I was told were closed. Sure enough, they have been. I got that message which says "contact support quoting Status Code 101". So now I know I've got the all clear to go ahead and play.

While all this back and forth was going on, I didn't make a deposit. I didn't even set up a Slot Tournament ID. And I had no intention of doing so until everything was in place.

All in all, it has taken 6 or 7 days from start to finish to get the migration process completed.

 

[vinylweatherman]

I also had multiple accounts (eight to be precise), namely the five Fortune Lounge casinos, All Jackpots, All Slots and Redflush.

I e-mailed Spin Casino and provided them with the following documents to get myself verified....

1. Front of Maestro card (minus middle 8 digits)
2. Back of Maestro card (minus CVC code)
3. Long from and short form birth certificates (I have no driving licence or valid passport at this time)

After about 48 hours, I got an e-mail that confirmed my account was fully verified. All good so far

I then did my next e-mail to them....detailing the Account numbers, Cash Balances, Loyalty Points and Tier Points of seven of those casinos. And asked them to consolidate the Cash Balances, Loyalty Points and Tier Points into one account of my choice. For the record, I chose the All Slots account.

The one casino I did not provide details of was Redflush - for three reasons....

1. I can still login to Redflush
2. I still have not been given the popup asking me to migrate to Spin Casino
3. I had no cash balance, loyalty points or tier points as I have never deposited there, so migration is as good as pointless anyway. Rather than waiting for Redflush to get the finger out, I am just going to ask them to close my account, rather than be asked to migrate it.

Again, about 48 hours later, I get another reply, informing me that my accounts have been consolidated into the account number that I wished to keep, while the other 6 accounts have been closed. I logged into Spin Casino (using the account number I wanted to keep) and sure enough my Cash Balance was there. However, only half of the Loyalty Points were carried over and virtually all the Tier Points were not carried over. But given that the Tier Points would really make no difference to my "status" and the combined Loyalty Points I had were probably worth no more than £8, I was not bothered about that.

I also tried to login to Spin Casino, using the 6 accounts that I was told were closed. Sure enough, they have been. I got that message which says "contact support quoting Status Code 101". So now I know I've got the all clear to go ahead and play.

While all this back and forth was going on, I didn't make a deposit. I didn't even set up a Slot Tournament ID. And I had no intention of doing so until everything was in place.

All in all, it has taken 6 or 7 days from start to finish to get the migration process completed.

There is still an element of farce, and the problem here is that the player may think they are now "good to go", something could come up later on to upset things. In your case, this could be the Red Flush account that you can't be bothered with as it's empty. It's also possible that some accounts will be migrated, but the players will never receive the emails informing them of this, and so they would not realise that they had potential duplicate accounts.

Very little information other than the "log in and migrate this account" has been given to players, and on the surface this seems to give them permission to migrate and use all these accounts. The emails should have included the information that they would be required to nominate just one account, and have all balances and benefits merged, with the rest being closed.

 

[Captain Chaos]

This whole thing has been a bit of a farce really, hasn't it? Whilst I was aware courtesy of this site some time ago that things were changing, it wasn't until very recently that I was informed that anything was actually happening officially. Gaming Club migrated my account over to Spin Casino but no advance warning was ever actually given! I'm sure many, many others were also in the same boat.

Now, fortunately I don't have any 'duplicate' accounts due to migration. However, some people clearly will and the term relating to multiple accounts bugs me. Most people will have these multiple accounts through no fault of their own and the Casinos themselves are doing their migrated 'loyal' customers a great disservice by at least not assisting them in making the switch easier and consolidation (in order to prevent breaking the rules) simpler. Would it have been hard to have migrated an account and then asked the question: Do you have any other accounts with us and would you like to consolidate these accounts? If so, please supply the login information of the account you wish to consolidate this account into. Once completed, this account will be closed and all balances will be transfered and added to the existing account. Not hard, is it?

I'm just waiting with interest to see the first case of migrated accounts running into problems with multiple accounts rules. I know we always say 'Read the terms and conditions first', and that's of course correct. But I think some common sense when dealing with any issues related to migrated multiple accounts should be applied. I'd hope so, anyway.

 

[wobble33]

Guys

Why have we even got a thread about all this who is in, who is out? Surely these casinos all have reps here? they should be letting bryan know who is in for the uk, and who is out?
Then bryan can rearrange his list of good to go for uk players. If these casinos have not let bryan know they seriously need to sort themselves out!

 

[Deeplay]

Hi just wondering what about Inetbet and Inetbet EU will they still allow UK players ? Cant find any info on this.

 

[paul7388]

What is doing my head in is that several casinos have emailed saying my account has been migrated which is fair enough. But yet they still email offering bonuses etc when they have moved my account and I can no longer play at them.

As for spin casino since some accounts have went there they seem to email and text regularly now. Add that to the fact they have phoned my mobile several times is quite annoying. Never had a casino regularly phone me. Only ever used to occasionally get a call on signing up to check who I was.

 

[vinylweatherman]

What is doing my head in is that several casinos have emailed saying my account has been migrated which is fair enough. But yet they still email offering bonuses etc when they have moved my account and I can no longer play at them.

As for spin casino since some accounts have went there they seem to email and text regularly now. Add that to the fact they have phoned my mobile several times is quite annoying. Never had a casino regularly phone me. Only ever used to occasionally get a call on signing up to check who I was.

Oh dear. This is EXACTLY what I feared when I discovered it was COMPULSORY to give a mobile number in order to migrate. There was no option to opt out of marketing either. I tried entering the landline, but they have scuppered this by making the form reject landline numbers. It MUST be a mobile to get through the form. However, I used an old mobile number that is currently on an old Orange SIM in an old phone, and switched it on. The purpose of this is to see how they intend using the mobile numbers without risking them phoning my new mobile (won in a tournament at Red Flush) when I am out and about and having nothing to do with gambling. The old phone sits at home, just waiting for Spin casino to spam it

So far, it seems the email offers from the old casinos have dried up.

I am now testing Spin Casino email support with a query about the welcome offer not being credited.

 

[aceking123]

Oh dear. This is EXACTLY what I feared when I discovered it was COMPULSORY to give a mobile number in order to migrate. There was no option to opt out of marketing either. I tried entering the landline, but they have scuppered this by making the form reject landline numbers. It MUST be a mobile to get through the form. However, I used an old mobile number that is currently on an old Orange SIM in an old phone, and switched it on. The purpose of this is to see how they intend using the mobile numbers without risking them phoning my new mobile (won in a tournament at Red Flush) when I am out and about and having nothing to do with gambling. The old phone sits at home, just waiting for Spin casino to spam it

So far, it seems the email offers from the old casinos have dried up.

I am now testing Spin Casino email support with a query about the welcome offer not being credited.

your be waiting a long time although it says they will respond to your query within 12 hous all mine have gone well beyond 24hrs until ? ? ?? for a simple question of can my account be verified from my account at betway casino

 

[vinylweatherman]

your be waiting a long time although it says they will respond to your query within 12 hous all mine have gone well beyond 24hrs until ? ? ?? for a simple question of can my account be verified from my account at betway casino

Oh dear MK II

I sent the email at 08:11 GMT this morning. I will see how they deal with this. They have not spammed my mobile (yet).

 

[mcgameboy]

When I migrated all my accounts, I got one text to my mobile per migrated account. Exactly the same text word for word.

Then I got one e-mail per migrated account as well. So that meant 7 e-mails about this, 7 e-mails about that, 7 e-mails about the other thing.

Thankfully, now that the consolidation of all my migrated accounts has been done, I am now down to getting one e-mail and it is usually to do with a match offer plus free spins. So that's ok. I want to be made aware of any free spin promos. The texts to my mobile have virtually dried up.

I did get an e-mail from Platinum Play over a week after I had migrated telling me "important news about my account". Erm, excuse me Platinum Play but you FORCED me to migrate and yet you have still not established that I have long since left you and migrated to Spin Casino?

And just today, I got my umpteenth e-mail from Redflush, asking me to migrate my account to Spin Casino. This is despite the fact that I had asked to have my Redflush account permanently closed and locked. I did this because Redflush took about a full week longer than everyone else to lock me out and force a migration. I wasn't prepared to delay account consolidation for the sake of transferring THREE poxy loyalty points, just because RedFlush couldn't be arsed to get the finger out.

For the record, my Spin Casino account has been ready to go for a week now. And I still haven't deposited. Because I am still wondering if I really want to commit to a bonus that demands a 50x playthrough. Makes me realise I wanted to migrate more to tidy my shit up rather than to actually play. I'm just glad I don't have any more migrating BS to go through now, because it was a pain in the arse.

 

[vinylweatherman]

When I migrated all my accounts, I got one text to my mobile per migrated account. Exactly the same text word for word.

Then I got one e-mail per migrated account as well. So that meant 7 e-mails about this, 7 e-mails about that, 7 e-mails about the other thing.

Thankfully, now that the consolidation of all my migrated accounts has been done, I am now down to getting one e-mail and it is usually to do with a match offer plus free spins. So that's ok. I want to be made aware of any free spin promos. The texts to my mobile have virtually dried up.

I did get an e-mail from Platinum Play over a week after I had migrated telling me "important news about my account". Erm, excuse me Platinum Play but you FORCED me to migrate and yet you have still not established that I have long since left you and migrated to Spin Casino?

And just today, I got my umpteenth e-mail from Redflush, asking me to migrate my account to Spin Casino. This is despite the fact that I had asked to have my Redflush account permanently closed and locked. I did this because Redflush took about a full week longer than everyone else to lock me out and force a migration. I wasn't prepared to delay account consolidation for the sake of transferring THREE poxy loyalty points, just because RedFlush couldn't be arsed to get the finger out.

For the record, my Spin Casino account has been ready to go for a week now. And I still haven't deposited. Because I am still wondering if I really want to commit to a bonus that demands a 50x playthrough. Makes me realise I wanted to migrate more to tidy my shit up rather than to actually play. I'm just glad I don't have any more migrating BS to go through now, because it was a pain in the arse.

I migrated one account, NO text and NO email so far. It's just not consistent.

 

[spintee]

I have not received 1 message of spin casino or the other alow alot of accounts have been transferd, What I have got is no end of shit of casinos that meant to no longer exist telling me about bonus, Nothing direct of the casino itself, Old casino using the tactics, Bloody no end of um

 

[brianmon]

I'm getting 2 types of email from Spin Casino.

One telling me I have multiple accounts, which are not allowed. But since I've already taken the bonus on my first account, and don't really intend playing there much (not with WR of 50xB and slow payouts, what can they offer that 32Red can't better?).
So I was going to wait until things had settled down before contacting them to merge my accounts

The Second type of email is to remind me that I still have a 100% welcome bonus waiting on my other (duplicate) accounts!!!

Anyone not knowing better could be tempted to make a deposit, and then not have the bonus credited, or even worse, make deposit, get the bonus, make the WR and try to withdraw, only to (possibly) have their winning confiscated.

If Spin Casino Have identified duplicate accounts, why are they emailing those duplicate accounts trying to get people to deposit and try to claim a welcome bonus which is contrary to their T&C?

 

[vinylweatherman]

I'm getting 2 types of email from Spin Casino.

One telling me I have multiple accounts, which are not allowed. But since I've already taken the bonus on my first account, and don't really intend playing there much (not with WR of 50xB and slow payouts, what can they offer that 32Red can't better?).
So I was going to wait until things had settled down before contacting them to merge my accounts

The Second type of email is to remind me that I still have a 100% welcome bonus waiting on my other (duplicate) accounts!!!

Anyone not knowing better could be tempted to make a deposit, and then not have the bonus credited, or even worse, make deposit, get the bonus, make the WR and try to withdraw, only to (possibly) have their winning confiscated.

If Spin Casino Have identified duplicate accounts, why are they emailing those duplicate accounts trying to get people to deposit and try to claim a welcome bonus which is contrary to their T&C?

The bonus didn't even credit on the ONE account I managed to migrate, and CS haven't answered in 2 days and counting.

I don't think that the system will credit the bonus on the duplicate accounts, yet it still advertises it in the lobby and via email. They seem to be forgetting that they are regulated in the UK now, and this is actually against the rules - it's misleading advertising, and since players have to part with the first deposit in order to find this out, it's a more serious breach.

The ASA will deal with the misleading emails and other advertising, and trading standards will deal with the fact that players are being duped into parting with up to £250 before they find out that the advertising was wrong. The UKGC don't deal with individual complaints, but they will look at the practice in general if enough players end up getting jerked around because Spin casino's systems have not been properly set up to handle the issues created by this indiscriminate migration of multiple accounts per player.

 

[treasure]

vinylweatherman:
The UKGC don't deal with individual complaints, but they will look at the practice in general...

Indeed, the way that Spin Casino is repeatedly inviting players to migrate to multiple new accounts, despite their term 16.3 then giving them the right to confiscate that players total funds, surely counts as recklessly misleading players?

The Gambling Commission FAQ says:

What is the Gambling Commission's role in protecting player funds?
... it becomes a regulatory matter if ... an operator is deliberately or recklessly misleading players. If we suspect that is, or might be, the case we can suspend or revoke the operating licence.

It goes on to say:

Protection of customer funds - Licensees that provide consumers in Britain with facilities for gambling remotely (online) must ensure that customer funds are held in a separate client bank account or accounts.

Yet, what is the point of such protection, if an operator can just confiscate player funds for the flimsiest of reasons anyway? Plenty more extremely flimsy reasons exist under Spin Casino clause 16.3:

We also reserve the right, at our sole discretion, to void any winnings and confiscate any balance in your Spin Casino account in any of the following circumstances:...
xi. If you make statements that are sexually explicit or offensive while using our chat facility, this includes expressions of bigotry, racism, hatred or profanity
OR
xii. If Spin Casino should become aware that any of the circumstances set out at (i) to (xii) above arise in respect of your use of any gambling services provided by other operators of such services.

That means for example, if a player has ever used a swear word on a chat facility, of any gambling site anywhere, then Spin give themselves the right to steal all your funds whenever they like!

 

[hitobito2005]

Does anyone know if Betsson have restricted UK players?

 

[peezo13]

Does anyone know if Betsson have restricted UK players?

I don't think so as ive been playing there the last month. Made deposits and withdrawals have been paid

 

[Jono777]

Oh dear the dreaded Betway group usual high standards

It took me 3 visits to live chat to get one Spin casino account closed so I wasn't breaking T&C's (migrated 2 without thinking) wish I'd migrated all 12 now

Told they'd done it but kept getting emails so knew they hadn't, 3rd visit it gets done.

Then I ask for the simplest of things, total deposits Vs withdrawals since joining Betway, email back we can't tell you this, got to refer to high management??

This was a month ago.....Still waiting

All accounts are now closed and they have seen the last of my money no matter how many 100% and free spins they got up their sleeve

To be honest I dunno why I ever bothered, for a download MG, 32 red has never let me down!!

 

[rainmaker]

Does anyone know if Betsson have restricted UK players?

Betsson, Betsafe, CasinoEuro and Mr Smith Casino are all licensed by the UK Gambling Commission.

 

[hitobito2005]

Confirmation from Betsson - apparently they are still in the process of getting the license and new UK accounts cannot be currently registered, although old accounts can continue to be used. Betsafe and Mr Smith already have their licenses granted.

 

[mcgameboy]

Oh dear the dreaded Betway group usual high standards

It took me 3 visits to live chat to get one Spin casino account closed so I wasn't breaking T&C's (migrated 2 without thinking) wish I'd migrated all 12 now

Told they'd done it but kept getting emails so knew they hadn't, 3rd visit it gets done.

Then I ask for the simplest of things, total deposits Vs withdrawals since joining Betway, email back we can't tell you this, got to refer to high management??

This was a month ago.....Still waiting

All accounts are now closed and they have seen the last of my money no matter how many 100% and free spins they got up their sleeve

To be honest I dunno why I ever bothered, for a download MG, 32 red has never let me down!!

Well all of the above is bad enough Jon mate. But then consider this....deposit match bonuses and winnings from free spins come with a wagering requirement of 50x. Compared to the old Fortune Lounge and Digimedia (40x), Casino Rewards Group (30x) and 32Red Group (30x), that is highly unattractive. And I didn't waste any time letting them know. I took the 100% match on my first deposit. And looking back, I wished I hadn't. Because I ended up committing myself to a WR of £7,500 on a £150 deposit. And by the time I had cleared it (with only £43 left), I was bloody spent lol. If I ever make deposits there in the future, it will be with the intention of NOT taking a bonus.

I cannot speak for the rest of the Betway Group, but Spin Casino need to address a few things fairly sharpish (particularly their CS) because I think they will be struggling to attract players. And even if they attract them, they might not be able to keep them. It just looks like an operation that was thrown together at the last minute.

 

[Jono777]

Well all of the above is bad enough Jon mate. But then consider this....deposit match bonuses and winnings from free spins come with a wagering requirement of 50x. Compared to the old Fortune Lounge and Digimedia (40x), Casino Rewards Group (30x) and 32Red Group (30x), that is highly unattractive. And I didn't waste any time letting them know. I took the 100% match on my first deposit. And looking back, I wished I hadn't. Because I ended up committing myself to a WR of £7,500 on a £150 deposit. And by the time I had cleared it (with only £43 left), I was bloody spent lol. If I ever make deposits there in the future, it will be with the intention of NOT taking a bonus.

I cannot speak for the rest of the Betway Group, but Spin Casino need to address a few things fairly sharpish (particularly their CS) because I think they will be struggling to attract players. And even if they attract them, they might not be able to keep them. It just looks like an operation that was thrown together at the last minute.

Couldn't agree more, especially with the 'throw together' bit.
I said to the wife, simple enough, if they continue to 'ignore' their customers then it won't be long before their customer start to ignore them.

My first deposit gave an amazing game play until I reached the final quarter of the WR and It just 'ate' every game no more that 2xbet no features, I know this can happen everywhere but that group seems to be uncannily very good at it. I was monitoring to see if I could 'catch em out' but gave up and locked my accounts as I was running low on paracetamol

All the best bud!

 

[spintee]

Couldn't agree more, especially with the 'throw together' bit.
I said to the wife, simple enough, if they continue to 'ignore' their customers then it won't be long before their customer start to ignore them.

My first deposit gave an amazing game play until I reached the final quarter of the WR and It just 'ate' every game no more that 2xbet no features, I know this can happen everywhere but that group seems to be uncannily very good at it. I was monitoring to see if I could 'catch em out' but gave up and locked my accounts as I was running low on paracetamol

All the best bud!

I have not touched them since all the change over, I just wonder how many have been done in due to multy accounts?

I have not had many emails of them latley either, I think things are that bad they do not no what's going on,

I really think they bite more than they can chew & thought lets see what happens get all the best players stayed and do the rest in,

Take example 32red, All the cs knew the score and mine was sorted out in a few mins with a new bonus

 

[aceking123]

tropica ( RIVAL ) is pulling out of uk just had a e mail for dieter.

 

[spintee]

tropica ( RIVAL ) is pulling out of uk just had a e mail for dieter.

Nothing my side as yet but still got about 200 emails to go threw, I did get email of casholot about bonus not 2 days ago

 

[spintee]

Yep looks like tropica and there sister sites are off, Got email of tropica & casolot which is only the two sites from them I signed to, I wonder whats bought all this on? Do you reckon the U.K regs are stepping up there game? Because nettler was blocking payments to certain sites and now casino's pulling the plug

 

[aceking123]

Yep looks like tropica and there sister sites are off, Got email of tropica & casolot which is only the two sites from them I signed to, I wonder whats bought all this on? Do you reckon the U.K regs are stepping up there game? Because nettler was blocking payments to certain sites and now casino's pulling the plug

seems as they are now forcing the issues , its kinda good because you have some great casinos out there atm & they have to pay taxes makes it fair on these casinos if you ask me )