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Lasseters online first withdrawl procedure

Discussion in 'Online Casinos' started by toofast4u, May 22, 2005.

    May 22, 2005
  1. toofast4u

    toofast4u Dormant account

    I know these guys have a good reputation according to most folks around here, but their insistance of sending the first check out to you via snail mail stinks. Now I am going to be waiting for at least 10 days if not more to recieve my winnings. I do not doubt that I will recieve the money, but they have my deposit and my winnings, and they are not even willing to refund my card.

    So, from you guy's experience, when can I expect my money??
     
  2. May 23, 2005
  3. CJack

    CJack Dormant account

    Location:
    USA
    My 1st cashin (by mail) took 8 days.
    After that - one day to Neteller.
     
  4. May 23, 2005
  5. tim5ny

    tim5ny Quit Gambling

    Hope you don't need it right away! It'll come.. but I think a snail really does deliver it.
     
  6. May 23, 2005
  7. samchopra

    samchopra Dormant account

    Occupation:
    student
    Location:
    San Diego
    withdrawal

    mine got lost in the mail
    but it was sent again
    took a looong time
    but you will get paid
     
  8. May 23, 2005
  9. toofast4u

    toofast4u Dormant account

    I talked them into doing express shipping of the check, I just don't trust the postal system to get it here in a timely manner


    So far, so good, I wish could have it before memorial day weekend though
     
  10. May 23, 2005
  11. msmarie328

    msmarie328 Dormant account

    Location:
    Arizona
    I am in Tucson Arizona in the US and it took exactly one week. After the first one it takes 24 hours or less to Neteller.
    Good luck to you
    Tina
     
  12. May 23, 2005
  13. Lasseters.com

    Lasseters.com Dormant account

    Occupation:
    Marketing Coordinator
    Location:
    AUSTRALIA
    Hello toofast4u,

    Firstly let me say that I am happy to welcome you aboard to Lasseters. I have read your post regarding the time you may have to wait for your first withdrawal to come in check form via mail. I certainly understand that when you withdraw, you want the money ASAP. I could not agree more. In this instance the reason why yours, and any other new players, first withdrawal is sent by check is to do with how the Australian Government Regulates our Casino. In the pursuit of providing the upmost in safe and secure government regulated gaming for our players, we do also have to comply with these government regulations.

    In the short run waiting for your 1st withdrawal can be inconvenient but you are guaranteed to get it from Lasseters. You can have any subsequent withdrawals go straight to your Neteller account as mnmarie328 posted.

    I hope this first withdrawal does not discourage you from enjoying yourself at Lasseters. Most players feel the benefits of being regulated and having the peace of mind that we are reputable and accountable, far outweigh any potential inconvenience of the first withdrawal being by check.

    If you do have further concerns though please contact our customer care team, they are always on call and they will be happy to chat with you.

    Kind Regards

    Michael Facey
    You must register/login in order to see the link.
     
    Last edited: May 23, 2005
  14. May 23, 2005
  15. toofast4u

    toofast4u Dormant account

    Nice, I live in Phoenix so thats good news
     
  16. May 24, 2005
  17. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies

    Definitely. I wouldn't mind that at all under the circumstances. :)
     
  18. May 25, 2005
  19. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    sorry to sound negative

    Sorry to sound negative but my playing experience with lasseters weakened when i found out that my first withdrawal was by check.
    The waiting time is about a week, and my local banks dont want to take checks. The way different countries, and different banks act are just way different. I had to argue with them to even have the check redeemed. They just said, ask for them to send the funds by wire. Well i wouldn't have wanted a wire either. Neteller is perfect. But what if they wouldn't have taken the check. Also my bank took about a week to send the funds to my bank account from the check (this is my banks fault), but i think checks are part of ancient history, and shouldnt be used at all.

    After the first withdrawal everything works like a charm, but i dont understand why you verify addresses with a check when you also verify them with utilitybill and picture id. Those verification methods should be enough. They are enough for every other online casino i know.

    -kavaman
     
  20. May 25, 2005
  21. tim5ny

    tim5ny Quit Gambling

    My bank wouldn't have cashed the check from Lasseter's if I hadn't had a good repoir with them. I think alot of banks in the U.S. must do a double-take when someone tries to cash their check.
     
  22. May 25, 2005
  23. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    What was the problem with Lasseter's check?
     
  24. May 26, 2005
  25. toofast4u

    toofast4u Dormant account

    I am not too pleased at this point, seems to me like they will take their sweet ass time to send the check out and difficulty cashing it sounds like more of a headache to deal with. I spoke with them on Monday and supposedly it was going out that day, but then today I am told it went out yesterday, sounds like the run around to me. Its just another one of these stupid hoakey things that online casinos do to piss ya off. I would rather just have the money refunded to my card and not even bother with the damn check. Blah blah blah, its our policy to do this and that, pretty much giving themselves excuses to drag their feet.

    Another thumbsdown experience gambling online, this is a joke.
     
  26. May 27, 2005
  27. Lasseters.com

    Lasseters.com Dormant account

    Occupation:
    Marketing Coordinator
    Location:
    AUSTRALIA
    Hi toofast4u,
    I am sorry to hear that you have been given 2 different responses as to when your check was sent. If you can contact me on a private message with your user name for Lasseters, I will speak to our customer care about it. I know you expect to hear this from a casino, but our customer care is really, really good and I would like the information they gave clarified for you. In regard to the sending of the check for a players first withdrawal, there is nothing more I can add other than what I have explained in a previous post. It is an unfortunate method that must be used to ensure we remain Government regulated and can continue to offer the level of safety and security in gambling that we do.

    tim5ny, in relation to your bank querying your check from us, can you elaborate with more details. I have never come across this before and would like some more details please.

    Thanks again for letting us know your issues.

    Kind Regards
    Michael Facey
    You must register/login in order to see the link.
     
  28. May 28, 2005
  29. rtmlam

    rtmlam Full Member

    Occupation:
    Manager
    Location:
    Florida
    I have rec'd cashouts by check on 5 seperate occasions. I have always rec'd my checks within 10 days max. I am located in the US and yes I can see where some banks may have a problem, however when my bank stated they may have to hold the funds I pointed out the checks are written from a US bank and never had a problem getting the funds. I do not use NetTeller and actually prefer this method of delivery. The peace of mind in dealing with a casino that offers excellent customer service and the assurance that I will actually rec'v my winnings far outweighs any inconvenience of waiting a week or so to rec my payouts.
     
  30. May 28, 2005
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    3 Years ago, when I had my first cashout it was delivered to me in about 10 days. It was even in Hong Kong dollars and it was simple to redeem at my bank. For a first withdrawal,I really think its ok.
     
  32. Jun 7, 2005
  33. toofast4u

    toofast4u Dormant account

    Today marks 13 days since the check has been sent according to Lasseters, but still nothing, were it a small amount I would not care but this is a fairly sizable amount so I take it very seriously because I am counting on this money. I would expect a couple extra days extra to be within the normal sort of delay, but I am giving it about 1 week before I start getting pretty upset, I would think that lasseters would want to use some other method than 'snail mail' just to protect themselves. whenever sending money I always use USPS priority with signature required, so I know if and when the money arrives at its destination.

    I spoke with support representatives several times and had agreed to use a quicker method of post at my expense such as mentioned above, but apperantly that didn't happen.

    I will wait for little while longer, but not forever.
     
    Last edited: Jun 7, 2005
  34. Jun 9, 2005
  35. Lasseters.com

    Lasseters.com Dormant account

    Occupation:
    Marketing Coordinator
    Location:
    AUSTRALIA
    Hello toofast4you,

    I have offered to chase this up for you if you contact me with the details I asked for in my previous post. This is an offer to help, please take advantage of it.

    Kind Regards

    Michael Facey
    You must register/login in order to see the link.
     
  36. Jun 9, 2005
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They've offered to assist you twice in this thread. Have you contacted forum member Lasseters.com?
     
  38. Jun 10, 2005
  39. toofast4u

    toofast4u Dormant account

    Yes, I have been in contact with them and they have been cooperative so far, the check has not arrived as of yet making it about 2.5 weeks or so. I am giving it a couple more days before I have them stop payment on the cheque it and refund the money back to my CCD, which will take yet another week, it does suck because I am counting on it and I do need it as quickly as possible at this point, waiting another week is going to cause some complications. I am kind of stuck between a rock and a hard place, I cancel the cheque today and it shows up tomorrow then I still gotta wait another week to get the money, or if I wait it out, and it doesn't show up, its still going to be another week beyond that point.

    I do think, it would be a good idea for cheques over $500 or so be sent out with some sort of 'tracking' associated with them, it would likely only cost $5 to do and I am sure that no one would complain about paying $5 for the extra security. That would have totally made this 100% less painless. Maybe you guys at lasseters could take that as a suggestion. I don't mind waiting for a cheque at all, but when more than 2 weeks pass and I see nothing it gets really frustrating to go to the mailbox every day and not see it there.
     

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