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Discussion in 'Online Casinos' started by bruinsdude, Nov 30, 2014.

    Nov 30, 2014
  1. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Wow what a week I am having. I discovered NetEnt casinos and my life is changed forever. I played so much Jack Hammer last night I saw the reels spinning in my sleep all night HA!

    I did go a little hog-wild depositing more than I usually do....BUT..... $1000.00 cashout at Guts, followed by $1500.00 at CasinoLuck, and the cherry on top?? Another $2000.00 at Guts.

    Christmas went from bleak to bountiful in a single weekend.

    The kicker?

    As I am going for verification, something I haven't needed to do in ages at my old MG casinos (ie. 32 red) I found out my passport is expired. I do not drive, and Canada doesn't have a National ID card program. I was advised that ONLY a driving license or passport will be accepted before the funds will be released. I only hope and pray that the process isn't long and drawn out so that I can collect before xmas lol.

    This has to be the single winningest weekend in 10+ years, but now my nerves are as shot as when I won my very first withdrawal. I feel like I am waiting for the other shoe to drop so to speak. I really really hope and pray that nothing goes wrong with my withdrawals. I am having a flashback to when I foolishly tried a software called RTG and hit a couple of rogue outfits, though I know from you guys here that these NetEnt casinos are top class Aok.
     
    5 people like this.
  2. Nov 30, 2014
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well done! Passport is for proof of ID, and serves its purpose whether it has recently expired or not - you're still the same person. The time-sensitive 'proof of address' is simply a statement or such which has to be less than 3 months old. You should be OK, those sites both have good reps on here.:lolup:
     
    1 person likes this.
  4. Nov 30, 2014
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Congratulations on your winnings :thumbsup:

    I do not think you have anything to worry about as Guts and CasinoLuck are some of the best casinos on-line.

    Remember to post screenshots :D


    Lady Luck has a sense of humor :): Jack Hammer.jpg,Nov 30, 2014
     
    1 person likes this.
  6. Nov 30, 2014
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Congrats on the good luck.

    Hopefully verification will go through quick and they should accept your passport even if its expired as it still proves who you are.

    If its not accepted right away just remember how much the money means and don't reverse. But if theres any problems with verification PM Ben and Eric as they are both great Reps and hopefully they can help get it sorted out for you.
     
  8. Nov 30, 2014
  9. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    It's still up in the air with CasinoLuck, but Guts is refusing to accept the passport altogether, and insist on my renewing it. I am going to either way, just makes life easier, but are you saying it is worth checking with the rep even in the finance dept already made a decision with the chat rep I was speaking to? It's an extra $114.00 to have a speedy passport renewal, so it would be better if I could wait the 20 business days for a regular one for sure :)
     
  10. Nov 30, 2014
  11. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Not saying he can sort it but its worth a try.

    I have found he is really helpful and he always says if anyone needs help contact him.

    There have been cases on here before where security will not accept ID at some casinos as player has no photo ID and the Reps have helped the players out.

    Not saying Ben can help but if there is a way to get account verified using other ID then hes the one that would be able to help. Certainly worth sending a PM anyway asking as hes on here every day.

    Remember that the Reps on here are not just people paid to go to forums etc. most of them are pretty high up in the casinos.
     
    1 person likes this.
  12. Nov 30, 2014
  13. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Just to let you know bruinsdude Ben is actually head of casino operations and Eric is the casino manager at their respective casino.

    If you look through the rest of Reps on here you will see most are actually owners of casinos or managers. That's why always worth a check if Reps can help. I think sometimes people dismiss reps thinking they are really only customer service staff that visit the forums but in Reality they are normally all holding high positions.

    Anyway best of luck and hope you manage to sort something. Just remember no Reversing lol.
     
    1 person likes this.
  14. Dec 1, 2014
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Pretty sure KYC requirements in most jurisdictions will allow for other forms of official Government-issued photo ID, ie. Social Security or ID card. You should check...might save some time.
     
    1 person likes this.
  16. Dec 1, 2014
  17. JackTenOff

    JackTenOff Webmaster webmeister

    Occupation:
    nananananana
    Location:
    uk
    Jackhammer 2 is my go-to game, mainly because a deposit can last quite a while with respins etc :) had a few good cashouts on it myself
     
  18. Dec 1, 2014
  19. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    I would have thought so, and I did provide government issued photo id, which they would not take (Photo Health Card with embedded signature). I asked the question in a way that could not be confused. I asked, "So what you are telling me is that unless I can provide you with a Drivers License (which I don't have) or I renew my passport, there is NO other form of ID finance will accept?" She checked with them, and insisted that yes this was the case. I even clicked the little email icon on Guts which is supposed to email me a transcript, but I checked and checked and no transcript ever came or I would paste what she said in here.
    If I have learned one thing from my past dealings with casinos....it is that patience pays off. I have reacted quickly to a situation before, and that never goes well LOL. I am certain things will work out in the end, I just get so dang nervous and on edge when a large sum is pending. I am so grateful to have this forum here for me to bounce things off of....you guys are the best!!!!
     
  20. Dec 1, 2014
  21. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    How do I post a screen shot please? I just hit a win, and I tried CTRL+Print Screen, but that got me nowhere fast...LOL I am able to paste it into WordPerfect, but not to here
     
  22. Dec 1, 2014
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Are you using Windows OS?
    If so, try my guide: You must register/login in order to see the link.

    KK
     
    1 person likes this.
  24. Dec 1, 2014
  25. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    The easiest way to take a screenshot is by using "Snipping Tool" which should be included in newer Windows versions (Vista and later).

    I use Screenhunter 6. It is free but I don't remember where I downloaded it.


    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
    1 person likes this.
  26. Dec 1, 2014
  27. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    OK so after I snip it, and take a capture, it says I exceed the maximum filesize by almost half?

    HELP!~ hehe
     
  28. Dec 1, 2014
  29. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    try this one

    You must register/login in order to see the link.


    also i had no issue with casinoluck and my aus id card verified quick and paid quick
     
    1 person likes this.
  30. Dec 1, 2014
  31. bruinsdude

    bruinsdude Senior Member MM

    Occupation:
    Marketing
    Location:
    Canada
    Both casinos have now moved me into the "Verified" category. Thanks everyone so much for your insight and advice :)
     

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