kiwi casino - resolved

seymour

Dormant account
I deposited 100. Got a 100 bonus and played one hand of 200 blackjack.

I was on 400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my 100 back but due to a pattern of bonus abuse in the casino I'm not getting the 200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting
 

nafanny29

Dormant account
seymour said:
I deposited 100. Got a 100 bonus and played one hand of 200 blackjack.

I was on 400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my 100 back but due to a pattern of bonus abuse in the casino I'm not getting the 200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting
If BJ is not specifically excluded then it is not bonus abuse but rouge casino abuse :eek:
 

thelawnet

Dormant account
seymour said:
I deposited 100. Got a 100 bonus and played one hand of 200 blackjack.

I was on 400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my 100 back but due to a pattern of bonus abuse in the casino I'm not getting the 200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting
That is disgusting rogue behaviour, if that is the whole story.

Absolutely wrong.

The main thing being that a 200 bet on blackjack with no cash to double up is a sucker bet anyway. Well over half of the time the casino will get your 100. And the rest of the time they get your winnings. I bet they wouldn't give you your money back if they lost.

So > 50% they win, and the rest of the time you lose

So heads they win, tails you lose.


T&Cs here:
In the interests of fair gaming, Kiwi Casino requires you to have wagered a minimum of 8 (eight) times your deposit and bonus before cashing out any amount higher than your initial deposit amount. Bets placed on Baccarat, Craps and Roulette do not count towards this wagering requirement.

This play bonus gives you the chance to play on a much larger variety of games when you are new to Kiwi Casino and is for wagering purposes only. The first deposit play bonus will be removed from your account after a withdrawal request.
R - O - G - U - E
 

clawback

Dormant account
Kiwi you need to address this issue.

A player puts his full balance down on 1 hand and wins so you hit the lock account button and kindly escort him out the door with only his deposit :what:

What a bunch of jokers.
 

samchopra

Dormant account
outrageous

if thats the whole story
thats outrageous
although it might be the best play for the player to double up real quick and take away the casinos long term edge, its his money and he could do what he wants with it
that bonus abuse is a garbage term
no where in the t and c does it say how you can play with your money
 

Casinomeister

Forum Cheermeister
Staff member
MUST READ: Posting Your Complaint

Welcome to the forum Seymour - first posting = complaint

But please take the consideration to read the posting rules for this section. I'll repeat them since you seemed to have skipped this:

http://www.casinomeister.com/forums/showthread.php?t=6735
Before posting a complaint in Casinomeister's forum, please consider the following:

There are ways to deal with your complaint privately.

If the offending casino is powered by RTG, you can contact Montana Disputes section:
You do not have permission to view link Log in or register now.


If the casino is a member of eCogra, you can contact Tex Rees here:
You do not have permission to view link Log in or register now.


You may also "Pitch a Bitch" with the Casinomeister here:
http://www.casinomeister.com/problems.html (this service is only for forum members and subscribers to our newsletter, no exceptions)

There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty.
http://www.casinomeister.com/operators.html

Fraudulent complaints will not be tolerated. This is not a message board that condones the bashing of casinos. If you are posting a public complaint, ensure that it is free of subjective and insulting comments and that it is truthful.

All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue.
Kiwi casino is a member of this forum, and if you would have taken the time to follow these simple instructions, you could have PMd them to let them know what is up - thus expediting your issue to be addressed. But I guess I'll do that for you.

For the other members who are quick to judge with only the player's information at hand - you ought to wait until you have the full story before going off on tangents.
 

seymour

Dormant account
Im really sorry casinomeister and believe me I'd rather my first post wasn't a complaint. I'd already emailed kiwi casino a few times and they weren't budgeing. You say you have spoke to someone about the issue?
 

dominique

Dormant account
That would be the first time I heard anything bad about Kiwi!
 

Gaming Partners

Casino Representative
Player dispute

seymour said:
I deposited 100. Got a 100 bonus and played one hand of 200 blackjack.

I was on 400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my 100 back but due to a pattern of bonus abuse in the casino I'm not getting the 200? I'd only played 1 hand of blackjack. How is this abuse?

It seems this casino doesn't like people to win, maybe thats bonus abuse.
I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting
Seymour,

Thank you for your feedback on Kiwi Casino.

Please email your Kiwi Casino Username to casinohost@kiwicasino.com so that we can look further into the situation you have put forward.

Bryan, thank you for your post. We are always open to hear constructive criticism regarding Kiwi Casino although, as you have mentioned, we do prefer, in respect of the players privacy, to have the opportunity to resolve issues directly with the player.

Regards

Manager
Kiwi Casino - www.kiwicasino.com
Kiwi Bingo - www.kiwibingo.com
Gaming Partners Affiliate Program - www.gamingpartners.com
 
Last edited:

tim5ny

Quit Gambling
Gaming Partners said:
Seymour,

we do prefer, in respect of the players privacy, to have the opportunity to resolve issues directly with the player.

Regards

Manager
Kiwi Casino - www.kiwicasino.com
Kiwi Bingo - www.kiwibingo.com
Gaming Partners Affiliate Program - www.gamingpartners.com
Sometimes the player doesn't get any respect until he posts at a forum like this. Most people that complain about a casino have already tried to work things out on their own before posting.
 

Gaming Partners

Casino Representative
Player Bonus Abuse

Kiwi Casino has recently been the target of a significant level of player bonus abuse from the launch of its new UK (GBP) casino. In our view Seymor's play on Kiwi Casino UK is an example of this abuse. Betting an entire balance after depositing the exact level of the bonus match on Blackjack Switch is the classic beginning scenario of bonus abuse.

Various factors are considered when banning a player as a bonus seeker beyond their play alone. It is not something Kiwi Casino takes lightly, however in some cases it must be done to protect the casino from players with abusive playing habits who are there to take advantage of the bonus system in place. Bonus abuse is a difficult situation in the online casino industry and sometimes there are situations where we as the casino operator must make a decision, based on the best information available at the time, as to how to proceed.

UKDafoe has hit the nail on the head in his post regarding the play:
UKDafoe said:
Because I think the only people who bet like that are bonus abusers.
From the 1st of July, bonus system changes have taken place in Kiwi Casino to prevent further bonuses abuses of this nature from occurring.

Regards

Kiwi Casino Management
 

paul02085

Senior Member
"For the other members who are quick to judge with only the player's information at hand - you ought to wait until you have the full story before going off on tangents."

I guess we have the full story now?
 

Webzcas

Winter is Coming!
This convinces me more that bonuses, in particular new player sign up bonuses are bad news. You obviously get players in the form of bonus hunters that abuse them and casinos rightly trying to stop said bonus hunters. Unfortunately however some innocent players can and do get caught in the crossfire. I'm not referring to this particular case, just making a general observation regarding new player sign up bonuses.
 

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