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kiwi casino - resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by seymour, Jun 26, 2005.

    Jun 26, 2005
  1. seymour

    seymour Dormant account

    Occupation:
    labourer/painter
    Location:
    england
    I deposited 100. Got a 100 bonus and played one hand of 200 blackjack.

    I was on 400 and decided to come back another day to wager some more, when I did I found my account locked. I received an email the other day saying I'm getting my 100 back but due to a pattern of bonus abuse in the casino I'm not getting the 200? I'd only played 1 hand of blackjack. How is this abuse?

    It seems this casino doesn't like people to win, maybe thats bonus abuse.
    I mean they're all after a profit but to actually let someone deposit and play (risking their own money as well) then when they're up, kick them out and take their winnings. its disgusting
     
  2. Jun 26, 2005
  3. UKDafoe

    UKDafoe Dormant account

    Location:
    US/UK
    Because I think the only people who bet like that are bonus abusers.
     
  4. Jun 26, 2005
  5. mikekloeg

    mikekloeg Experienced Member webmeister

    Occupation:
    kok and self owner bigcompany
    Location:
    nederlands
    u can only play slots true?
    terms :confused:
     
  6. Jun 26, 2005
  7. frafi

    frafi Full Member

    Occupation:
    typesetter
    Location:
    Germany
    bonus abuse?
    There is a 50/50 change for them to loose it all in one shot.
     
  8. Jun 27, 2005
  9. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    If BJ is not specifically excluded then it is not bonus abuse but rouge casino abuse :eek:
     
  10. Jun 27, 2005
  11. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    That is disgusting rogue behaviour, if that is the whole story.

    Absolutely wrong.

    The main thing being that a 200 bet on blackjack with no cash to double up is a sucker bet anyway. Well over half of the time the casino will get your 100. And the rest of the time they get your winnings. I bet they wouldn't give you your money back if they lost.

    So > 50% they win, and the rest of the time you lose

    So heads they win, tails you lose.


    T&Cs here:
    R - O - G - U - E
     
  12. Jun 27, 2005
  13. clawback

    clawback Dormant account

    Location:
    uk
    Kiwi you need to address this issue.

    A player puts his full balance down on 1 hand and wins so you hit the lock account button and kindly escort him out the door with only his deposit :what:

    What a bunch of jokers.
     
  14. Jun 27, 2005
  15. samchopra

    samchopra Dormant account

    Occupation:
    student
    Location:
    San Diego
    outrageous

    if thats the whole story
    thats outrageous
    although it might be the best play for the player to double up real quick and take away the casinos long term edge, its his money and he could do what he wants with it
    that bonus abuse is a garbage term
    no where in the t and c does it say how you can play with your money
     
  16. Jun 27, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    MUST READ: Posting Your Complaint

    Welcome to the forum Seymour - first posting = complaint

    But please take the consideration to read the posting rules for this section. I'll repeat them since you seemed to have skipped this:

    http://www.casinomeister.com/forums/showthread.php?t=6735
    Kiwi casino is a member of this forum, and if you would have taken the time to follow these simple instructions, you could have PMd them to let them know what is up - thus expediting your issue to be addressed. But I guess I'll do that for you.

    For the other members who are quick to judge with only the player's information at hand - you ought to wait until you have the full story before going off on tangents.
     
  18. Jun 27, 2005
  19. seymour

    seymour Dormant account

    Occupation:
    labourer/painter
    Location:
    england
    Im really sorry casinomeister and believe me I'd rather my first post wasn't a complaint. I'd already emailed kiwi casino a few times and they weren't budgeing. You say you have spoke to someone about the issue?
     
  20. Jun 27, 2005
  21. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    That would be the first time I heard anything bad about Kiwi!
     
  22. Jun 27, 2005
  23. Gaming Partners

    Gaming Partners Casino Representative

    Occupation:
    Affiliate Support
    Location:
    Christchurch, New Zealand
    Player dispute

    Seymour,

    Thank you for your feedback on Kiwi Casino.

    Please email your Kiwi Casino Username to This email is not visible to you. so that we can look further into the situation you have put forward.

    Bryan, thank you for your post. We are always open to hear constructive criticism regarding Kiwi Casino although, as you have mentioned, we do prefer, in respect of the players privacy, to have the opportunity to resolve issues directly with the player.

    Regards

    Manager
    Kiwi Casino - You must register/login in order to see the link.
    Kiwi Bingo - You must register/login in order to see the link.
    Gaming Partners Affiliate Program - You must register/login in order to see the link.
     
    Last edited: Jun 28, 2005
  24. Jul 4, 2005
  25. mucullus

    mucullus Experienced Member

    Location:
    Germany
    Has this issue been resolved?
     
  26. Jul 6, 2005
  27. seymour

    seymour Dormant account

    Occupation:
    labourer/painter
    Location:
    england
    No its been over a week and I'm still waiting for a reply.
     
  28. Jul 6, 2005
  29. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    Nothing like quick service. :rolleyes:
     
  30. Jul 6, 2005
  31. tim5ny

    tim5ny Quit Gambling

    Sometimes the player doesn't get any respect until he posts at a forum like this. Most people that complain about a casino have already tried to work things out on their own before posting.
     
  32. Jul 6, 2005
  33. Gaming Partners

    Gaming Partners Casino Representative

    Occupation:
    Affiliate Support
    Location:
    Christchurch, New Zealand
    Player Bonus Abuse

    Kiwi Casino has recently been the target of a significant level of player bonus abuse from the launch of its new UK (GBP) casino. In our view Seymor's play on Kiwi Casino UK is an example of this abuse. Betting an entire balance after depositing the exact level of the bonus match on Blackjack Switch is the classic beginning scenario of bonus abuse.

    Various factors are considered when banning a player as a bonus seeker beyond their play alone. It is not something Kiwi Casino takes lightly, however in some cases it must be done to protect the casino from players with abusive playing habits who are there to take advantage of the bonus system in place. Bonus abuse is a difficult situation in the online casino industry and sometimes there are situations where we as the casino operator must make a decision, based on the best information available at the time, as to how to proceed.

    UKDafoe has hit the nail on the head in his post regarding the play:
    From the 1st of July, bonus system changes have taken place in Kiwi Casino to prevent further bonuses abuses of this nature from occurring.

    Regards

    Kiwi Casino Management
     
  34. Jul 6, 2005
  35. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    "For the other members who are quick to judge with only the player's information at hand - you ought to wait until you have the full story before going off on tangents."

    I guess we have the full story now?
     
  36. Jul 6, 2005
  37. mucullus

    mucullus Experienced Member

    Location:
    Germany
    Very very sad to hear this from kiwi casino.
     
  38. Jul 6, 2005
  39. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    This convinces me more that bonuses, in particular new player sign up bonuses are bad news. You obviously get players in the form of bonus hunters that abuse them and casinos rightly trying to stop said bonus hunters. Unfortunately however some innocent players can and do get caught in the crossfire. I'm not referring to this particular case, just making a general observation regarding new player sign up bonuses.
     

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